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Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
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Key Purpose
- Design, code, test, debug and correct program modules in development for the back end service providers. Construct robust, maintainable, scalable, optimally performing system code in line with technical specifications, following prescribed process, standards and procedures. Work with the system architect to define the system design and then develop and test the necessary code that will be deployed.
Areas of responsibility may include but not limited to
Design
- Translate business requirements into technical designs adhering to VitalityHealth processes, standards and guidelines, taking cognisance of performance, security and scalability requirements. Deliver within agreed timeframes.
- Liaise with relevant parties where clarification of business requirements or resolution to technical issues is needed
- Research and find effective solutions to technical issues that arise
- Estimate development timelines based on business requirements
Development
- Construct robust, maintainable, scalable, optimally performing system code in line with technical specifications, following prescribed process, standards and procedures. Deliver within agreed timeframes
- Conduct unit testing and fix any defects found
Testing
- Verify build stability and quality with development team before releasing to test team, aiming to release with zero defects
- Assist the Business analyst in ensuring the test pack includes relevant scenarios and test data.
- Consult and assist in reviewing risk / impact of defects found in testing, and assist with fixing where necessary
Support / Troubleshooting
- Assist system users with technical support issues and handle according to defined procedures
- Ability to effectively analyse root cause of system errors (data errors, performance and stability issues)
Personal development
- Keep abreast of current technological trends and how these might be applied in the Discovery environment
- Constant improvement of knowledge of the various applications, their functionalities and data models
General
- Ability to communicate clearly, constructively and effectively. Easily able to follow and participate in technical, business process, and other discussions
- Able to build business relationships with other members of team and the business areas we support
Personal Attributes and Skills
Behavioral competencies
- Drives Results
- Values Driven
- Optimistic
- Learns on the Fly
- Resilient
- Instils Trust
- People Savvy
- Drives Results
- Problem Solver
- Leadership Skills
- Strategic Agility
- Manages complexity
- Balances Stakeholders
Technical Skills
- Java 6,7 & 8 /J2EE Pattern knowledge
- Databases – Oracle, PL/SQL,PostGres
- Frameworks – Spring Framework, Hibernate, JPA,SpringBoot
- Containerization technologies (Docker, Kubernetes, etc.)
- Test Tools – TDD, JUnit, Mockito,
- Code repository – GIT, BITBUCKET
- Front-end framework – NodeJs, Angular
- Build tools/Dependency – Maven, Ant
- Web Services – REST and SOAP
Nice to have:
- Application Servers – Weblogic, JBoss Application Server
- Experience with Tibco EMS queues
- Experience with Kafka
- Linux command line
- DevOps/CI tools (Jenkins, SonarQube, etc.)
- Monitoring/reporting tools (Splunk, Dynatrace, etc.)
- ElasticSearch
- Automated testing Framework – Jmeter
Education and Experience
Education
- Matric
- A Bachelor’s Degree or Diploma in Computer Sciences/ Information Systems or equivalent IT tertiary qualification
- Formal Java Qualification (Advantageous)
Knowledge
- Knowledge of commonly used design patterns
- Excellent understanding of Object Orientated principals and Java language fundamentals
- Working knowledge of Software development within SDLC, Unit Testing, Data modelling and design of database structures
- Agile Methodology
Experience
- A minimum of 2 or more years Java systems development experience with exposure to core
- Java EE knowledge and experience
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Job Purpose
- The Health Compliance sub-pillar within Product Compliance is looking for a great person to join the team as a Compliance Guidance Officer to assist Discovery Health effectively and productively in managing its responsibility to comply with all the regulatory requirements and minimise the compliance risks identified in business. In addition to the above, the role also requires engagement with the regulatory bodies from time to time.
Principal Accountabilities
- Assist management to define, set and manage compliance framework, policies and standards specific to the function
- Facilitate compliance and provision of guidance on applicable policies and strategic objectives by using risk management principles
- Provide strategic guidance in decision-making on compliance or regulatory matters
- Compliance monitoring of the applicable business unit compliance functions and assurance across the business units
- Input into monthly and quarterly compliance reports
- Engagements with Regulators and with other interest groups in the medical schemes industry. Support management in the development and maintenance of the Compliance Risk Management Programmes (CRMPs) as applicable to the business unit
- Assist management with identification and evaluation of compliance exposures and regulatory Breaches
Education; Knowledge and Experience
- Relevant tertiary qualification
- The person must have a clear and in-depth understanding of the Medical Schemes Act and the medical scheme administration and managed care environment
- At least 3 years medical scheme compliance experience. Experience in drafting Compliance Risk Management Plans and conducting Compliance monitoring
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Portuguese speaking candidates required
Key Purpose
- To take inbound calls, assist Africa Health Insurance members with queries and ensure first time resolutions or refer them to the appropriate area for resolution.
Key Outputs
- Dealing with multiple telephonic queries from Africa Health Insurance members, brokers, franchises, the public and internal parties
- Dealing with all queries through to resolution
- Keeping client up to date with their queries
- Ensuring excellent quality service to all members
- Completing administrative and repetitive tasks
- Keeping accurate detailed stats of all queries/correspondence and reporting on it on a weekly basis
- Logging of all queries and routing all enquiries to correct departments
- Working on Africa Health Insurance systems
- Keep up to date with policy and product changes
- Assisting with written correspondence where necessary
- Driving the values of first time resolution on all interactions
- Applying logic in all circumstances
Competencies
- Behavioral Competencies
- Presenting and communicating information
- Delivering results and meeting customer expectations
- Deciding and initiating action
- Following instructions and procedures
- Adhering to principles and values
- Persuading and influencing
- Analyzing
- Coping with pressure and setbacks
- Able to work between shifts allocated
Knowledge
- All Africa Health Insurance product and benefit knowledge
- Africa Health Insurance Systems
Skills
- Time Management
- Verbal and written communication
Qualifications & Experience
Essential
- Matric
- Basic MS Office Knowledge
- Minimum of 6 months customer service experience
- Ability to speak to Portuguese
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Key Purpose
- The primary function of this role is to deliver the Discovery standard of professional, effective and efficient customer service in a contact centre environment. The role requires that the quality of service exceeds customer expectations and establishes constructive relationships with the client base whilst dealing with complex queries and providing accurate product information in line with standards and protocols.
Areas of responsibility may include but not limited to
- Providing telephonic and email support in the Technical Support Centre
- Responding to all queries, issues and problems raised internally and externally telephonically and via correspondence.
- Comprehensively understand and investigate complaints relating to policy,protocol and benefits.
- Tracking and identifying trends and revert with feedback to appropriate parties.
- Keeping accurate and comprehensive stats on a daily, weekly and monthly basis.
- Building and establishing relationships at all levels with external partners and internal departments to facilitate expeditious resolution of queries.
- Keeping abreast of Discovery Employee Benefits schemes and in-house products, protocols and policies. Data analysis and reporting to various stakeholder
Personal Attributes
- High Sense of urgency and understanding of efficient and effective client service
- High EQ
- Excellent communication skills, verbal and written
- Action orientated
- Career Ambition
- Strong Interpersonal skills
- Customer focus
- Peer relationships
- Takes initiative
- Decision making
- Ability to work independently and within a team environment
- Problem solving
- Judgement
Education and Experience
- Matric
- Knowledge of Employee Benefits (Retirement Schemes & Group Risk schemes), Discovery in-house products and protocols (advantageous)
- 2 years’ customer service experience in a Contact Centre environment
- Track record of client query resolution
- Excellent written and verbal communication skills in English
- Intermediate computer literacy in Microsoft Office
- Preference will be given to Employee Benefit experience
- Must be able to work on a Saturday
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Key Purpose
- We are looking for a Service Consultant who is client centric with a passion for customer service and who embrace our core purpose and values through every interaction. The role entails engaging and dealing with clients, brokers and financial advisers to provide a world class client experience, focused on client satisfaction and client retention.
Areas of responsibility may include but not limited to
- Dealing with multiple telephonic queries from Investors brokers and franchises
- Dealing with queries through to resolution
- Dealing with queries focussing on client satisfaction and client retention outcomes
- Accurate logging of all interactions
- Achievement of product and soft skills knowledge targets
- Adhere to risk and compliance requirements
- Updating callers on the progress of their requests
- Ensuring that callers receive service in line with Discovery Standards
- Responsible handling of administrative tasks, including keeping accurate, detailed stats of all queries and correspondence
- Accurate record keeping and quality feedback to direct line manager
- Routing queries to the correct departments or teams for adequate resolution
- Utilising all the Discovery systems required for all calls, queries and correspondence
Personal Attributes and Skills
- Drives Results
- Values Driven
- Optimistic
- Learns on the Fly
- Resilient
- Instils Trust
- People Savvy
- Problem Solver
Additional Attributes
- Ability to handle pressure and tight deadlines
- Good communication skills
- The ability to work positively with people in a team environment
- The ability to display respect for the views and contributions of others
- The ability to deliver results and exceed customer expectations
- Adaptive to change
- Gathers comprehensive information to support decision making
- Be able to prioritise work, under pressure and manage deadlines
- Service orientated and client centric
- Results driven
Education and Experience
Education
- Matric
- Related BComm Degree/ National Diploma is advantageous
Experience
- A minimum of 2 years call centre experience within an ‘Inbound’ environment
- A minimum of 1 years’ experience within the Financial Services industry or Investment Platform environment
- Specific working experience within a Linked Investment Service Provider (LISP) would be advantageous
- Computer literacy: Proficient in MS Office (essential)
- Basic mathematical skills
- Broker knowledge and understanding and exposure to dealing with Brokers is advantageous
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Key Purpose
- The implementation of brand and communication strategy within required timelines.
Areas of responsibility may include but not limited to
- Input into the creation and implementation of projects plans- steps plus lead times within the Fitness portfolio
- Brief, get approval and manage timelines for any marketing material related to project.
- Take accountability and responsibility for projects
- Translate communication into different media and position for different audiences
Interact with operational business areas:
- Get approval
- Meet business needs
- Hold partner meetings
- Manage expectations of all stakeholders
- Maintain and build solid relationships
- Check the budget- get approval and do cost analysis
- Get quotes from suppliers
- Ensure that consistent and relevant messages are being given
- Ensure quality of outputs
- Reflect on all projects and identify opportunities for continual improvement
- Partner relations – build strong relationship with all fitness partners and manage stakeholder expectations.
- Manage expectations of all stakeholders
- Manage ad hoc campaigns to drive engagement and physical activity amongst our members
- Must be passionate about being physically active and all things fitness related.
Competencies
- Time and project management
- Communicate very well in English both in writing and verbally
- Convert technical information to audience appropriate communication
- Critically evaluate communication elements
- Influence and persuade people to get things done
- Negotiate
- Present and sell your ideas
- Question processes, strategy and outputs
- Multi-task on multiple projects
- Unpack complex business needs and to provide creative solutions considering all stakeholders
- Build and maintain relationships with key business stakeholders, both at a strategic and operational level
- Partner relations
Education and Experience
Qualifications
- Minimum 3-year undergraduate degree or diploma
- Preferable- communication focused
- Minimum of 3 years-experience in Marketing, PR or Communication
- Relevant industry experience
Knowledge
- Discovery’s products and business processes
- Various media channels, and specifically digital
- Agency process and relationships
- Print and production processes (including time lines and costings)
- Critical elements of successful communication
- Knowledge of how their role and the Discovery Vitality brand fits into the bigger Discovery picture and single customer experience.
Personal Attributes
- Interpersonal skills
- Teamwork spirit
- Attention to detail
- Enthusiasm and drive
- Initiative
- Self-starter
- Willingness to learn
- Resilience
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Key Purpose
- To deliver world class service to all Discovery Health Members, Providers, Employer groups, Hospitals, and Brokers by supporting and fully resolving their queries through various servicing channels, primarily over the telephone.
- To effectively manage the risk of in-hospital admissions by using your clinical knowledge and integrating this with your understanding of the benefits of the scheme and ensuring accurate information regarding funding
Key outputs
The successful applicant will be responsible for but not limited to the following job functions:
- Confirming benefits according to set protocols and funding rules
- Accurately obtaining and capturing information to confirm correct funding
- Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved
- Servicing key stakeholders in a customer centric way to ensure that we live by our service principles
- Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced
- Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
- Achieving and exceeding key performance metrics relating to service delivery
- Keeping abreast of continuous process, product updates and digital tools
- Dealing with multiple interactions
- Consistently utilizing all servicing tools available
Competencies and Skills
Behavioural Competencies
- Following instruction and procedures (Self-development)
- Analysing (Managing Complexity)
- Learning and Researching (Nimble Learning)
- Presenting and communicating information (Communicating effectively)
- Delivering results and meeting customer expectations (Customer focus)
- Deciding and initiating action (Decision Quality)
- Working with people (Collaborating)
- Writing and reporting (Communicating effectively)
Knowledge
Skills
- Time Management
- Verbal and written communication
Personal Attribute and Skills:
- Customer Centric
- Knowledge of Anatomy and Physiology
- Time Management
Education and Experience
Education:
- Matric
- South African accredited Clinical Qualification
Experience
- At least 6 months working experience in a customer services or clinical environment
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Key Purpose
- The primary role of a Data Engineer it to provide thought leadership and technical expertise related to the full lifecycle of the data management discipline. This role requires extensive knowledge and experience related to data analysis, design, manipulation, development and operational insights. The role requires a candidate to be able to use a wide variety of data tooling as well as being able to craft tooling where required.
Areas of responsibility may include but not limited to
Strategy & Planning
- Create data lifecycle management architectures, standards, statistical reporting, and data analysis methodologies.
- Create and deploy scalable data lifecycle management solution, including functional areas such as ETL, ELT, Data streaming, data quality, test data management, analytics and business intelligence.
- Assist in the development of data management policies and procedures.
- Provide thought leadership and innovation related to the data lifecycle management discipline.
Support and collaboration
- The Data Engineer plays a collaborative role where, in collaboration with architecture teams, engineering and operations management, develops and implements optimisation and innovative solutions for database maintenance, monitoring, and performance tuning to be applied across the business. The Data Engineer plays a supporting role to various departments across the business where supports is provided to gain useful insights on the implementation of data related workflows.
- Key for this role, the Data Engineer also plays a driving and supporting role to data warehousing and analytics initiative in the implementation of the data warehouse for the new big data platforms. He works collaboratively with the entire Data and Analytics team, providing support to the entire department for its data centric needs.
Acquisition & Deployment
- Conduct research and make recommendations on data mining products, services, protocols, and standards in support of procurement and development efforts.
Operations and Operations Management
- Work with application development staff to coordinate the creation and management of data queries.
- Collaborate with unit managers, end users, development staff, and other stakeholders to integrate data mining applications with existing systems.
- Provide and apply quality assurance best practices for data management services across the organization.
- Develop, implement, and maintain change control and testing processes for modifications to data models.
- Create data definitions for new database file/table development and/or changes to existing ones.
- Determine required network components to ensure data access, as well as data consistency and integrity.
- Develop routines for end users to facilitate best practices use of data management tools.
- Collaborate with various administrators, including database and disaster recovery, to ensure effective protection and integrity of data assets.
- Monitor data system details within the database, including queries, resource utilization and execution times, and provide guidance to implement efficiency improvements.
- Respond to and resolve data related performance issues.
- Manage and/or provide guidance to other members of the team.
Personal Attributes and Skills
- Drives Results
- Values Driven
- Optimistic
- Learns on the Fly
- Resilient
- Instils Trust
- People Savvy
- Problem Solver
- Manages complexity
- Balances Stakeholders
- Transparency
- Multitasking
- Organizational skills
- Analytics
- Good written and oral communication skills.
- Strong technical documentation skills.
- Good interpersonal skills.
- Ability to conduct research into data management practices, and products as required.
- Ability to present ideas in a user-friendly language.
- Highly self-motivated and directed.
- Keen attention to detail.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Strong customer service orientation.
- Experience working in a team-oriented, collaborative environment.
Education and Experience
Education:
- Diploma or university degree in the field of computer science or statistics, and/or 8 years equivalent work experience.
- Certifications in one or more industry standard relational database management systems
Experience:
- Experience in ETL tooling such as SQL Server Integration Services etc.
- Experience in Java development (any amount)
- Direct experience with data management and data lifecycle management techniques.
- Extensive experience with database change management.
Knowledge:
- Strong understanding of data mining models, structures, theories, principles, and practices.
- Excellent knowledge of data modeling tools.
- Strong familiarity with data preparation, processing, classification, and forecasting.
- Working technical experience with at least 2 different relational database servers, including PostgreSQL, Microsoft SQL Server, MYSQL, and Oracle.
- Knowledge and experience with NoSQL databases an advantage.
- Hands-on database tuning and troubleshooting experience.
- Good understanding of the organization’s goals and objectives.
- Knowledge of applicable data privacy practices and laws.
- Knowledge and experience with cloud-based deployments of database systems (Azure/AWS) advantageous
- Processes: SDLC. Unit Testing..
- Technical Change Control.
Data privacy
- Base understanding of POPIA and/or GDPR
- Technical Skills: Software development within SDLC.
Relational Database Modelling and design
- UML modelling in Enterprise Architect
- Database structure design
- Normalisation techniques
- Business Writing
Database
- Experience with 2 or more Relational Database technologies
- Working knowledge of NoSQL databases
Data management experience
- Replication
- Large database query optimisation
- Data Lifecycle Management
- Horizontal and vertical data partitioning
- Exposure or involvement with operations management, although not required, would be an advantage
Data Warehouse and BI:
- Understanding of DW 2.0
- Exposure to Machine Learning
- Working knowledge of at least one visualisation tool (eg. PowerBI)
- Experience in modelling facts and dimensions
- Monitoring / Logging / Tracing techniques
Platform Service Technologies
Exposure/experience in (advantageous):
- Freemarker or similar templatization tools
- Kafka
Infrastructure
- Containerisation knowledge
Dev/Ops
Testing
- Exposure to at least 1 automated test framework/Toolset
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About DFC Umhlanga
- DFC Westwood are inspired by the difference we make in the lives of our clients, being there for them when they need it most. We are looking for suitably experienced financial advisers who share our passion for service excellence to join our team & to build a career as a financial planner with Discovery.
- The individual will be responsible for growing a client base and will market all products across the entire Discovery group – Discovery Life, Discovery Invest, Discovery Health, Discovery Insure, Discovery Business Insurance and Discovery Bank. DFC Umhlanga are high performers, energetic and we have loads of fun doing what we do best. Our franchise is the oldest Discovery franchise in KZN.
Personal Attributes And Skills
- Strong Customer focus
- Networking skills
- Able to work autonomously.
- Strong Planning and organisational skills
Experience Required
- NQF 5 industry recognized qualification (minimum of 120 credits)
- RE 5 (preferrable but not essential)
- No previous financial planning experience necessary but will be beneficial.
Important Information About The Role
- Own vehicle essential
- Durban based either working from home (office allowance offered), Umhlanga & Kloof offices.
- Full product training & financial planning training offered.
- Ongoing support and assistance
- Be willing to be part of a team.
- Training allowance offered during first two months.
- Commission only & incentives paid on targets reached.
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Key Purpose
- Provide the means for the Carrier to engagement with Vitality Group from a Systems perspective. Ensure systems delivery to the Partner Market is accomplished.
Areas of responsibility may include but not limited to
- SDLC Execution: Management of all activities within the SDLC including:
- Size, forecast, capacitate, plan, monitor, report and control all aspects of the SDLC
- Scheduling and prioritization of tasks and resources
- Coordinate: Build, Test, Deliver, Fix, Change Requests across multiple teams (external, outsourced, offshore teams, and onshore)
- Issue Resolution: Ensure that Project milestones are met through active issue resolution, timeous escalations and direct management of the resources
- Lead and manage the project resources. Mentor and guide the project team where required
- Plan, monitor and report on software delivery – Success is measured on delivery against project plans
- Guide solutions towards VG V1 design – Minimum CRs against V1 design
- Develop high performing teams – High quality delivery on time
- Ensure quality systems delivery to the Partner Market - Production issues are measured
- Management
- Meet project goals and objectives within the overall scope, time frame, cost, quality, standards and SLA
- Capacity management: delegation of tasks, review of execution, and providing feedback to team members.
- Manage vendors: capacity, work allocations, quality, cost and SLAs.
- Issue management: Resolution, escalation and prevention of issues. Remove impediments to the effective functioning of the development team
- Prioritization: Participating and enabling the business Prioritization process along with the product owner.
- Risk Management and Escalations: Management of risks to the delivery timelines with appropriate escalations
- Communication: of project progress to management and project stakeholders.
- Continuous Improvement: Report on the quality of project output on completion of the project and input into the processes to ensure better, more efficient execution in the future.
- Manage IT Relationship with Partner Market
- Ensure client satisfaction in IT, systems delivery, and platform - Measure through client satisfaction, Balance Scorecard and level of Escalations.
- Manages the relationship with Business Applications owners
- Chair or attend the relevant forums, planning, organizing, resource management, project documentation, timeline and deliverable management
Personal Attributes And Skills
- Communicates effectively
- Values Driven
- Optimistic
- Learns on the Fly
- Resilient
- Instils Trust
- People Savvy
- Drives Results
- Problem Solver
Education
Education and Experience
- Degree in Information Systems or equivalent
Experience
- 12 or more years management of software development projects. Development experience is an advantage. Understand Software development principles.
Knowledge
- Software development principles, Project Management, People focused. Logical Thinker, Proactive in approach to planning, Risk Mitigation, Solution Driven, Consulting
- Negotiation skills, ITIL services Framework
Method of Application
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