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Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
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About the Job
Key outputs
- The successful incumbent will be responsible for but not limited to the following:
- To check all relevant required documents is received eg correct application forms, valid bank statement, signed quote
- Ability to ensure compliance check is completed
- To capture NB applications
- To capture on Quality centre any possible fix or system issues such as match the rates to NB quote
- Request outstanding information either telephonically or email
- To issues NB quotes
- Follow up on outstanding requirements
- Maintain SLA within processing pools
- Make recommendations for improvements to the system used in the department and testing system functionality after enhancements are made to the system
- Required to have excellent written and verbal communications skills
- Ability to switch roles and perform multiple tasks within the team
- Amend and update QA errors report when necessary
- To Capture, Quality Assure and activate new investments, issue the relevant policy schedules, and assist with queries relating to the process
- Strong product knowledge
- Monthly assessment need to meet minimum target of 90%
Technical Competencies:
- Expert knowledge and understanding of Discovery Invest products
Assessment Criteria:
- Demonstrates ability to:
- Explain the business rules associated with each product
- Process work accurately by applying the business rules for the specific product/benefit
- Resolve telephonic queries by providing accurate product information to the franchises and brokers
Sources of feedback:
- Quality Assurance:
- Team Leader
- Franchises
- Brokers
- Policyholders
- Internal Audit
Technical Competencies:
- Knowledge and understanding of Long-Term Insurance Legislation
Assessment Criteria:
- Demonstrate ability to:
- Explain the relevant legislation and its application to queries
- Apply the relevant legislation when resolving queries
Sources of feedback:
- Quality Assurance Team
- Team Leader
- Franchises
- Brokers
- Policyholders
- Internal Audit
Technical Competencies:
- Expert knowledge and understanding of systems applications used in the role
Assessment Criteria:
- Demonstrate ability to:
- Use the appropriate systems applications to produce outputs and resolve queries
Source of feedback:
- Quality Assurance
- Team Leader
- Franchises
- Brokers
- Policyholders
- Internal Audit
Technical Competencies:
- Use of new business software
Assessment Criteria:
- Demonstrates ability to:
- Use SMAD (DFC)
- Use Web QA
- Use paradigm
Sources of feedback:
- Quality Assurance
- Team Leader
Non- technical Competencies:
- Customer Service Orientation
Behavioral indicators:
- Offers appropriate service to match customer’s queries in a manner that elicits acceptance
- Uses an acceptable code of conduct as a basis for dealing with difficult or unethical behavior from others (racial taunts, sexual harassment and lying)
- Uses polite but firm language in order to conclude a lengthy phone call
Sources of feedback:
- Quality Assurance
- Team Leader
Non- technical competencies:
Behavioral indicators:
- Surfaces problems and provides recommendations for solving them to the appropriate people
- Settles disputes by finding common ground between parties with minimum disruption
Sources of feedback:
- Quality Assurance
- Team Leader
Non-technical competencies:
- Speaking/verbal expression
Behavioral indicators:
- Comes to the point in a direct yet appropriate manner
- Uses appropriate simple language (no slang or jargon)
Sources of feedback:
- Quality Assurance
- Call Assessments
- Team members
- Customers
Non-technical competencies:
Behavioral indicators:
- Follows through on customer requirements until a successfully concluded result is achieved.
- Result is accurate, complete and delivered timeously
Sources of feedback:
- Quality Assurance
- Team Leader
Non-technical competencies:
Behavioral indicators:
- A positional viewpoint without being dogmatic
Sources of feedback:
- Quality Assurance
- Team Leader
Non-technical competencies:
Behavioral indicators:
- Meet deadlines
- Attend meetings-if not able to, apology should be send prior to the meeting.
- Prioritise work according to importance
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About the Job
Key Purpose
- The main purpose of this role is ensuring the accuracy in classifying, registering, routing and indexing documentation according to required business specifications.
Areas of responsibility may include but not limited to:
The successful applicant will be responsible for but not limited to the following broad Job functions:
- Verification of documentation received and assessment thereof.
- General administration of documents and information.
- Continuously updating your own knowledge relating to Product and Clinical knowledge.
- Creating a multi-skilled knowledge of other specialized environments.
- Classifying, registering, routing and indexing of documentation to Vitality, Invest, Health, and Life.
- Working toward targets per day whereby quality and quantity among others are measured
Personal Attributes and Skills
- Ability to work under pressure.
- Organised and focused.
- Detail orientated.
- Reliable.
- Good communication skills.
Education and Experience
- Matric.
- Ability to capture 30 words per minute and at a 60% accuracy rate.
- Good command of the English language.
- Computer Literacy: MS Office (Excel, Word, Outlook)
The following are advantageous requirements:
- Previous Capture / Indexing experience.
- 1 year Administration or Customer Service Experience in a Large Corporate.
- Track record of low error rate and meeting targets.
- Experience working with Discovery’s in-house system Paradigm.
- Bilingual – ability to understand Afrikaans (read).
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About the Job
SQL Database Services
- SQL Database Services are responsible for all SQL Databases for the Discovery Group of Companies, both local and internationally. The division is responsible for the full lifecycle of SQL Services, from assisting Business Strategy by Architecting Solutions, to Implementation, and Operational Management and Support. This lifecycle is managed regardless of the Database being on-prem or in the cloud.
- The services are expanding to offer other DB solutions using cloud databases, such as PostgreSQL.
- The team also maintains instances of Oracle Audit Vault for the business.
Key Purpose
- Responsible for SQL Server implementation, configuration, support, and administration of database management systems including documentation of standards, business requirements, access controls and backup and recovery. Resolves incidents and problems related to the SQL Server environment. Working with Software Licensing team to ensure cost effective solutions.
Areas of responsibility may include but not limited to
- Design, implement and maintain SQL Server database systems, working with software developers, architects and infrastructure engineers to create optimized and scalable solutions.
- Expert-level knowledge of Microsoft SQL Server from architecture to administration including design, development, and optimization of SQL Server databases, including Failover Clustering, Always On Availability groups and Replication
- Provide technical leadership in identifying and implementing new uses of database technologies to assist business units in meeting strategic objectives
- Perform database monitoring and performance tuning tasks including the design of optimization and indexing schemes
- Assist in determining the effectiveness of existing technologies and processes in relation to the SQL Server implementation, create necessary implementation/migration plans, and recommend new solutions as required
- Perform production support administration tasks including proactive monitoring, troubleshooting, tracing, backup, recovery, and on-call support to ensure availability and performance requirements are met.
- Assist with coordination of annual disaster recovery exercises and remediate issues.
- Understand and adhere to the Discovery’s risk and regulatory standards, policies and controls. Identify risk-related issues needing escalation to management.
- Collaborates, coordinates and cohesively works with other DBAs and Applications/ Business teams to support enterprise applications
- Creates processes and procedures to minimize any potential downtime scenarios
- Creates standards for SQL Server database administration that supports the use of optimal database server resources and performance
Personal Attributes and Skills
- Values Driven
- Optimistic
- Learns on the Fly
- Resilient
- Instils Trust
- People Savvy
- Drives Results
- Problem Solver
Education and Experience
- Minimum of 5 years of experience as an SQL Server DBA in a large corporate environment.
- Experience with SQL Server 2019/2016/2014/2012/2008 R2/ rel 2 or higher, including experience with vendor supplied management tools
- Understanding of Cloud databases (pref. SQL Postgres)
- Tertiary IT Qualification plus relevant SQL Server certification/qualifications/training .
MTA, MCSA, MCSE( Database, SQL Server, Database Development, Data Management and Analytics)
- SQL Postgres Qualification
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About the Job
Key Purpose
- To holistically review the needs of clinically complex members and coordinate their care in the most appropriate setting, liaising with internal and external stakeholders to ensure the best clinical outcomes.
Key Outputs
- Perform health assessments on patients in order to identify individual patient risk factors
- Perform interventions to influence individual patient risk
- Promote behavior change to ensure greater treatment compliance and condition management
- Authorising of admissions and treatment as per agreed protocols
- Assist members with clinical related queries
- Proactively assist complex member with understanding their plan benefits and maximizing their use to effect risk savings in the long term
- Monitor patient progress through ongoing patient interaction and follow-up.
- Co-ordination of integration of care including social services where appropriate.
- Maintain relationships between key internal and external stakeholders
- Refer to other departments where appropriate to ensure that the relevant benefits are provided
Competencies
The following competencies are required to be successful in the role:
- Compassion: Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pains of others.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Learning on the fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
- Dealing with Paradox: Can act in ways that seem contradictory; is very flexible and adaptable when facing tough calls; can combine seeming opposites like being compassionately tough, stand up for self without trampling others, set strong but flexible standards; can act differently depending upon the situation; is seen as balanced despite the conflicting demands of the situation.
Requirements
The following requirements are Essential:
- Matric
- Registered Nurse qualification or Enrolled Nurse (working under supervision of RN)
- Enrolled nurse must have MCP or AIB experience
- Valid SANC registration
- MS Office
- At least 3 years clinical nursing experience, post training
The following requirements are advantageous:
- Managed care experience
- Discovery Health system knowledge and experience
go to method of application »
About the Job
About CRM
- Working in a high performance organization that prides itself in attracting the finest talent, we challenge ourselves to find solutions that make a difference in the world. Our environment is always buzzing with energy and smart, motivated people working on finding the best way to move forward.
Key Purpose
- Work closely with a passionate development team to design, develop and maintain Java based solutions for a dynamic, multi-national company that sets the benchmark in its industry.
- Must be a team player and have the ability to work with both vertical and horizontal colleagues both in a formal and informal setting.
Areas of responsibility may include but not limited to
- Develop, test, and maintain high quality Salesforce Platform application software.
- Analyse, maintain and enhance existing application and troubleshoot issues.
- Assist with the production of technical specifications and designs.
- Promote new technologies and share knowledge within the team.
- Recommend improvements to development processes, contribute to implementation plans, and assist in rollout.
- Adhere to coding standards and know best practices
- Perform code reviews.
Personal Attributes and Skills
- Passionate about technology and development
- Results oriented with the ability to work under pressure and cope with multiple concurrent projects with changing priorities and deadlines
- Strong analytical and problem solving skills
- Ability to deal with complexity and migrate between detailed and high level requirements
- Self-starter who takes ownership and accountability, and is able to work with minimal supervision
- Excellent written and verbal communication skills
Education and Experience
Education:
- Matric/Grade 12 and formal Java qualifications
- IT related Degree or Diploma (BSc/BTech or similar).
Experience:
- 3 years Salesforce systems development experience.
- Experience in Presentation layer development (HTML5, Lightening, Pardot, Conga, CSS, JSP, TypeScript / JavaScript, Spring MVC, Angular 1 & 2)
- Solid understanding of Salesforce Platform development ecosystem
- SDLC, Agile
- Experience in Salesforce application frameworks
- Unit testing and mocking frameworks.
Preferred:
- 3+ years Salesforce systems development experience
- Relevant Salesforce certification
- JMS, Tibco EMS experience.
- Object-oriented development
- Databases
- ElasticSearch or SOLR experience
- Angular experience
- Experience with Business Rules Management Frameworks.
- Experience using formal modelling languages (UML, ArchiMate etc) and modelling tools (Enterprise Architect, Visual Paradigm etc.)
- Exposure to Agile principles and methodologies, including Continuous Integration and Test-Driven Development
go to method of application »
About the Job
About CRM
- Working in a high performance organization that prides itself in attracting the finest talent, we challenge ourselves to find solutions that make a difference in the world. Our environment is always buzzing with energy and smart, motivated people working on finding the best way to move forward.
Key Purpose
- Work closely with a passionate development team to design, develop and maintain Java based solutions for a dynamic, multi-national company that sets the benchmark in its industry.
- Must be a team player and have the ability to work with both vertical and horizontal colleagues both in a formal and informal setting.
Areas of responsibility may include but not limited to
- Develop, test, and maintain high quality Salesforce Platform application software.
- Analyse, maintain and enhance existing application and troubleshoot issues.
- Assist with the production of technical specifications and designs.
- Promote new technologies and share knowledge within the team.
- Recommend improvements to development processes, contribute to implementation plans, and assist in rollout.
- Adhere to coding standards and know best practices
- Perform code reviews.
Personal Attributes and Skills
- Passionate about technology and development
- Results oriented with the ability to work under pressure and cope with multiple concurrent projects with changing priorities and deadlines
- Strong analytical and problem solving skills
- Ability to deal with complexity and migrate between detailed and high level requirements
- Self-starter who takes ownership and accountability, and is able to work with minimal supervision
- Excellent written and verbal communication skills
Education and Experience
Education:
- Matric/Grade 12 and formal Java/Salesforce qualifications/certifications
- IT related Degree or Diploma (BSc/BTech or similar).
Experience:
- 5 years Salesforce systems development experience in a high-paced environment.
- Experience in Presentation layer development (HTML5, Lightening, Pardot Upgrades, Conga CSS, JSP, TypeScript / JavaScript, Spring MVC, Angular 1 & 2)
- Solid understanding of Salesforce Platform Development
- SDLC, Agile
- Experience in application frameworks
- Unit testing and mocking frameworks.
- Integration experience
Optional:
- ElasticSearch or SOLR experience, Java,
- Experience with Business Rules Management Frameworks.
- Experience using formal modelling languages (UML, ArchiMate etc) and modelling tools (Enterprise Architect, Visual Paradigm etc.)
- Exposure to Agile principles and methodologies, including Continuous Integration and Test-Driven Development
Method of Application
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