Job Vacancies at Discovery Limited

Key Purpose

• The successful candidate will be responsible for implementing and supporting various middleware technologies and ensuring their performance, availability and security as a member of the Life Infrastructure Application team.

Areas of responsibility may include but not limited to

• Day to day maintenance of the Middleware environments
• Responsible for ensuring availability and performance
• To proactively monitor the systems to ensure minimum downtime
• Responsible for the improvement and maintenance of the solutions, including upgrades and security patches.
• Responsible for implementation and release of middleware solutions on-premise and in AWS / OCI / Azure.
• Providing technical middleware and performance advice to development teams
• Middleware capacity management
• General middleware troubleshooting
• Implementation and enforcement of Discovery standards and procedures
• Life Infrastructure standby and shift duties

Education and Experience

Essential:

• Matric
• BSc Comp Sc/ BSc Info Systems or equivalent tertiary qualification
• The applicant MUST have 5 years experience managing complex solution stacks without direct supervision.
• Certification in a middleware j2ee offering. (JBOSS, Weblogic, Websphere)

Advantageous:

• Dynatrace APM Experience
• AWS SysOps , DevOps or Associate Architect Certification
• ITIL

Technical Skills and Knowledge

Essential:

• Experience in managing
• Experience in configuration and release automation
•  Experience in managing complex middleware solutions on native servers and containerized platforms such as Openshift, EKS, Fargate, VMWare Tanzu.
• Experience in monitoring and tuning middleware solutions
• Experience configuring and using automation tooling for the provisioning and management of the entire development and runtime environment.
• (Jenkins, Chef/Puppet/Salt etc, ansible/terraform/cloud formation).

Advantageous:

• Advanced troubleshooting skills
• AWS Cloud deployments using S3, EC2, ALB, CloudWatch, EKS, Fargate.

Competencies:

• Ability to work both independently and participate as a member of a cross-functional team.
• Ability to prioritize and work on multiple tasks simultaneously.
• Strong analytical and problem-solving skills.
• Attention to detail.
• Solution oriented
• Delivery focused.
• Ability to deal with pressure.

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Key Purpose

• The primary function of this role is manage GEP team ensuring that the team performs optimally. You will be expected to support, mentor, coach your direct reports and manage day to day operations.

Areas of responsibility may include but not limited to

• Monitor team performance and activities to ensure smooth running of business processes and outputs
• Empower employees to take accountability for the targets agreed upon to ensure high service levels.
• Leading, motivating, development, coaching, training to optimize staff performance
• Accurate assessment, investigation, validation, and calculations of benefits payable in accordance with the goals, objectives, processes, and standard operating procedures
• Manage complaints, escalations, queries of clients to ensure high levels of service are adhered to
• Plan appropriately to ensure that business processing is not disrupted to achieve an efficient team
• Manage projects relevant to annuities team to ensure delivery within the agreed timeline
• Build and maintain with relationships at all levels service providers and internal departments to enhance organizational effectiveness and efficiency
• Providing effective, efficient, and professional service to all our clients, both telephonically and through written correspondence.
• Analyze processes to identify risks and opportunities for enhancements or innovations to continuously improve the team’s outputs
• Ensuring all risks are mitigated and escalated, this includes the identification of fraudulent activity, incident reporting and non-disclosure
• Quality auditing of the team’s work
• Maintains, report, arrange, organize and update the filing systems and procedures
• Responding to queries ensuring they are resolved timeously and effectively and managing workflow
• Data analysis and reporting to various stakeholder
• Client meetings
• Reconciliation of claims
• Identify trends and ensuring appropriate controls are put in place

Personal Attributes

• Analytical and problem solving
• Good written and verbal communication
• Customer Focus
• Interpersonal Savvy
• Innovation
• Integrity
• Attention to detail
• Planning, prioritising and organising
• Team Work/Collaboration
• Stress Tolerance

Education and Experience

• Matric with Mathematics – Essential
• Tertiary Diploma or Degree – Advantageous
• COP and Intermediate Certificate (Retirement Funds II) – Advantageous
• Intermediate - Advanced proficiency on MS Office (Excel, Outlook, Word) - Essential
• Knowledge of the Group Life Product – Advantageous
• 2 – 3 years of GEP claims experience
• Experience in Employee Benefits/Group Risk Claims – Advantageous
• 1 – 2 years of working experience in leading and managing staff – Advantageous