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Our purpose is to be the leading real estate services provider and the preferred place of employment for our industry’s professionals. This purpose promotes constant innovation and service excellence, whilst providing end-to-end real estate solutions to our valued clients. Our mission is to build a high-performance, respectful and dynamic culture that ...
POSITION PURPOSE
Responsible for planning, organising, and directing the activities of the Centre. Oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures. Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition. Develops and implements departmental policies and procedures and ensures that all operations are in accordance with established health and safety regulations. Ensures that services purchased are of acceptable quality and follow the procurement policy. Keeps Senior Management well informed of area activities and significant problems. Trains, directs, and appraises assigned personnel.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Assumes responsibility for the planning, development, and implementation of effective operations management policies, procedures, and planning.
- Assists Senior Management in developing short and long term goals and plans. Assists with long term budget projections.
- Executes established operational goals and ensures that corporate wide plans are complemented and supported.
- Assists in developing policies and procedures for Centre operations. Conducts periodic reviews of existing policies and procedures to ensure maximum efficiency.
Assumes responsibility for the effective operations management of the Centre and facilities.
- Coordinates and arranges third party services of maintenance contractors, suppliers, vendors, etc. Deals with contractors on daily basis.
- Liaises with tenants with regards to operational problems.
- Responds to emergency call outs.
Day to day running and control of:
- Tenant complaints
- Security
- Air Conditioning
- Cleaning, Electrical, Plumbing etc.
- Authorises of invoices for payments.
- Issues tender documents.
- Calculates operational costs for charge out to the tenants to ensure recoveries where appropriate
- Manages space planning. Ensures that the Centre layout will accommodate present and future operational and space requirements.
- Conducts periodic inspections of facilities, assesses problems and needs, and implements improvements in operations as appropriate.
- Coordinates maintenance activities. Ensures that facilities are clean, well maintained, and in good repair. Directs preventive maintenance procedures as appropriate.
- Ensures that Centre operations are in compliance with established procedures, policies, regulations and codes.
Assumes responsibility for the security of all the Centre facilities. Conducts scheduled inspections of security systems and implements improvements as necessary.
- Identifies security threats and develop action plans for the prevention of incidents
- Establishes and maintains security systems for the Centre and tenants
- Monitors shops and businesses and react on emergency calls
- Establishes and maintain security information network
- Liaises with SAPS and local authorities
- Plans the manning of the center and manage guards on duty
- Determines the needs for security systems and equipment
- Communicates with tenants regarding security systems
- Develops and implements security devices
- Creates security awareness amongst staff, tenants and shoppers
- Compiles budgets and control expenditure
- Establishes emergency plans
Assumes responsibility for ensuring the efficient and cost effective administration of Centre operations.
- Develops and implements safety directives
- Completes financial forecasting duties, and generates and updates schedules for building expenditures.
- Creates safety awareness and trains staff in Health and Safety.
- Ensures compliance with legal regulations. Completes regular OSH inspections and updates monthly reports as appropriate. Ensures that OSHA requirements are effectively implemented.
- Ensures that facilities operations are cost effective, efficient, and within established budget constraints.
- Oversees the procurement of furnishings and equipment in accordance with budget planning.
- Researches vendors, contractors, and suppliers to ensure that equipment and services are of acceptable quality, competitively priced, and delivered on time.
- Ensures that all maintenance agreements and leases are current.
- Ensures that billing discrepancies are promptly tracked and resolved.
Assumes responsibility for ensuring professional business relations with vendors, contractors, and trade professionals.
- Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
- Acts as a liaison between the Company and external contacts.
- Ensures effective coordination of external services with Company operations.
- Obtains and conveys information as appropriate.
- Promotes goodwill and a positive image of the Company.
Effectively supervises Centre personnel, ensuring optimal performance.
- Provides leadership to assigned personnel through effective objective setting, delegation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures. Discusses areas needing improvement.
- Assigns and coordinates personnel. Directs daily operations.
- Identifies, develops, and implements training programs as appropriate.
- Conducts performance appraisals
- Provides measurable feedback to assigned personnel and suggestions for improved performance
- Formulates and implements employee corrective actions as needed
- Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary
Assumes responsibility for related duties as required or assigned
- Ensures that work area is clean, secure, and well maintained
- Completes special projects as assigned
- Reports on Operational expenses, foot traffic, security incidents etc.
PERFORMANCE MEASUREMENTS
- Good communication and coordination exists with departments - Assistance is provided as needed
- Procurement policy is fully complied with
- Senior Management is appropriately informed of area activities and of any significant problems
- Operations personnel are well trained, effective, and efficient- Appropriate supervision and assistance are provided
- Company facilities are well maintained and secure and meet the needs of the Company
- Centre or Property operations are efficiently and cost effectively administered
- Current and future Centre or Property needs are well planned and budgets are established and maintained
- Effective business relations exist with vendors, contractors, and trade professionals
QUALIFICATIONS
- Education/Certification: Matric
- Additional related maintenance and Centre management training preferred
REQUIRED KNOWLEDGE
- Excellent understanding of Centre or Property management procedures
- Knowledge of budgeting, service contracts, and leasing agreements
EXPERIENCE REQUIRED
- Five or more years of related experience, with at least two or more years of supervisory experience
SKILLS/ABILITIES
- Excellent leadership abilities
- Able to organise, coordinate, and direct team activities
- Strong problem solving skills
- Good communications skills
- Able to use all related maintenance equipment and computer applications
go to method of application »
POSITION PURPOSE
- Responsible for planning, organising, and directing the activities of the Centre. Oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures. Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition. Develops and implements departmental policies and procedures and ensures that all operations are in accordance with established health and safety regulations. Ensures that services purchased are of acceptable quality and follow the procurement policy. Keeps Senior Management well informed of area activities and significant problems. Trains, directs, and appraises assigned personnel.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Assumes responsibility for the planning, development, and implementation of effective operations management policies, procedures, and planning.
- Assists Senior Management in developing short and long term goals and plans. Assists with long term budget projections.
- Executes established operational goals and ensures that corporate wide plans are complemented and supported.
- Assists in developing policies and procedures for Centre operations. Conducts periodic reviews of existing policies and procedures to ensure maximum efficiency.
Assumes responsibility for the effective operations management of the Centre and facilities.
- Coordinates and arranges third party services of maintenance contractors, suppliers, vendors, etc. Deals with contractors on daily basis.
- Liaises with tenants with regards to operational problems.
- Responds to emergency call outs.
Day to day running and control of:
- Tenant complaints
- Security
- Air Conditioning
- Cleaning, Electrical, Plumbing etc.
- Authorises of invoices for payments.
- Issues tender documents.
- Calculates operational costs for charge out to the tenants to ensure recoveries where appropriate
- Manages space planning. Ensures that the Centre layout will accommodate present and future operational and space requirements.
- Conducts periodic inspections of facilities, assesses problems and needs, and implements improvements in operations as appropriate.
- Coordinates maintenance activities. Ensures that facilities are clean, well maintained, and in good repair. Directs preventive maintenance procedures as appropriate.
- Ensures that Centre operations are in compliance with established procedures, policies, regulations and codes.
Assumes responsibility for the security of all the Centre facilities. Conducts scheduled inspections of security systems and implements improvements as necessary.
- Identifies security threats and develop action plans for the prevention of incidents
- Establishes and maintains security systems for the Centre and tenants
- Monitors shops and businesses and react on emergency calls
- Establishes and maintain security information network
- Liaises with SAPS and local authorities
- Plans the manning of the center and manage guards on duty
- Determines the needs for security systems and equipment
- Communicates with tenants regarding security systems
- Develops and implements security devices
- Creates security awareness amongst staff, tenants and shoppers
- Compiles budgets and control expenditure
- Establishes emergency plans
Assumes responsibility for ensuring the efficient and cost effective administration of Centre operations.
- Develops and implements safety directives
- Completes financial forecasting duties, and generates and updates schedules for building expenditures.
- Creates safety awareness and trains staff in Health and Safety.
- Ensures compliance with legal regulations. Completes regular OSH inspections and updates monthly reports as appropriate. Ensures that OSHA requirements are effectively implemented.
- Ensures that facilities operations are cost effective, efficient, and within established budget constraints.
- Oversees the procurement of furnishings and equipment in accordance with budget planning.
- Researches vendors, contractors, and suppliers to ensure that equipment and services are of acceptable quality, competitively priced, and delivered on time.
- Ensures that all maintenance agreements and leases are current.
- Ensures that billing discrepancies are promptly tracked and resolved.
Assumes responsibility for ensuring professional business relations with vendors, contractors, and trade professionals.
- Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
- Acts as a liaison between the Company and external contacts.
- Ensures effective coordination of external services with Company operations.
- Obtains and conveys information as appropriate.
- Promotes goodwill and a positive image of the Company.
Effectively supervises Centre personnel, ensuring optimal performance.
- Provides leadership to assigned personnel through effective objective setting, delegation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures. Discusses areas needing improvement.
- Assigns and coordinates personnel. Directs daily operations.
- Identifies, develops, and implements training programs as appropriate.
- Conducts performance appraisals
- Provides measurable feedback to assigned personnel and suggestions for improved performance
- Formulates and implements employee corrective actions as needed
- Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary
Assumes responsibility for related duties as required or assigned
- Ensures that work area is clean, secure, and well maintained
- Completes special projects as assigned
- Reports on Operational expenses, foot traffic, security incidents etc.
PERFORMANCE MEASUREMENTS
- Good communication and coordination exists with departments - Assistance is provided as needed
- Procurement policy is fully complied with
- Senior Management is appropriately informed of area activities and of any significant problems
- Operations personnel are well trained, effective, and efficient- Appropriate supervision and assistance are provided
- Company facilities are well maintained and secure and meet the needs of the Company
- Centre or Property operations are efficiently and cost effectively administered
- Current and future Centre or Property needs are well planned and budgets are established and maintained
- Effective business relations exist with vendors, contractors, and trade professionals
QUALIFICATIONS
- Education/Certification: Matric
- Additional related maintenance and Centre management training preferred
REQUIRED KNOWLEDGE
- Excellent understanding of Centre or Property management procedures
- Knowledge of budgeting, service contracts, and leasing agreements
EXPERIENCE REQUIRED
- Five or more years of related experience, with at least two or more years of supervisory experience
SKILLS/ABILITIES
- Excellent leadership abilities
- Able to organise, coordinate, and direct team activities
- Strong problem solving skills
- Good communications skills
- Able to use all related maintenance equipment and computer applications
go to method of application »
JOB SUMMARY
- Provides ongoing management of real estate transaction activities for ABSA’s commercial portfolio of properties.
- Prepares, recommends, and implements a portfolio-wide transaction strategy for acquiring and disposing of real estate properties.
- Coordinates field resources and other stakeholders in the execution of lease renewals, new site acquisitions, disposition of surplus space through subleasing, sale renewals, early lease termination, and more.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Implements real estate plans with an understanding of the client's strategic real estate goals.
- Assists with project initiation and scope definition, prioritization of assignments, and adherence to client-driven priorities, commitments, and milestones.
- Concurrently acts as landlord/seller agent and tenant/buyer agent and effectively negotiates the business terms and conditions for a wide variety of commercial real estate products, including land, office, retail and industrial.
- Coordinates required resources, subject matter experts, and business partners. If necessary, facilitates client review and approval of proposed team resources for the purpose of transaction execution.
- Drafts and creates a large variety of analyses and relevant documents, including but not limited to: project initiation, market comparable reports, Requests for Proposals (RFPs), proposal comparison packages, letters of intent, and broker's opinions of value.
- Coordinates the negotiation of Sales.
- Negotiates leases and lease amendments.
- Monitors lease expirations.
- Negotiates lease renewals within prescribed timeline.
- Locates and acquires new properties to meet client's requirements and timeline.
- Disposes of surplus properties within prescribed timeline.
- Understands how to review, analyze, and interpret financial analysis templates including book and cash flow projections, NPV (net present value), and/or IRR (internal rate of return) financial analyses to enable clients to make more informed decisions.
- Closely tracks all transaction activity (commissionable and non-commissionable), prepares commission forecasts and vouchers, and accounts for all savings results achieved on behalf of clients.
- Monitors and maintains a real estate project tracking system to ensure timely transaction completion.
- Prepares reports and makes presentations to relevant parties.
- Adheres to all state real estate agency requirements.
- Ensures compliance with Broll’s corporate policies as they relate to identifying and mitigating potential conflicts of interest.
- Resolves landlord and tenant disputes.
- Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
- No formal supervisory responsibilities in this position.
- Provides assistance and oversight such as technical guidance, and/or training to co-workers.
- May lead project teams and/or plan, and supervise assignments of lower level employees.
QUALIFICATIONS
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and EXPERIENCE
- Bachelor's degree (BA/BS) from four-year college or university and a minimum of four to six years of related experience and/or training.
- International transaction experience preferred.
CERTIFICATES and/or LICENSES
- EAAB Certificate and NQF4
COMMUNICATION SKILLS
- Excellent written and verbal communication skills.
- Strong organizational and analytical skills.
- Ability to provide efficient, timely, reliable and courteous service to customers.
- Ability to effectively present information.
- Assists, serves, and informs related departments as needed.
- Coordinates Leasing efforts with related departments.
- Completes required reports, records, and other documentation as required.
- Ensures effective and efficient internal communication.
- Attends and participates in meetings and committees as required.
FINANCIAL KNOWLEDGE
- Requires advanced knowledge of financial terms and principles.
- Conducts advanced financial analysis.
REASONING ABILITY
- Ability to comprehend, analyse, and interpret complex documents.
- Ability to solve problems involving several options in situations.
- Requires advanced analytical and quantitative skills.
OTHER SKILLS and/or ABILITIES
- Advanced computer software application (Microsoft Excel, Word, PowerPoint, Outlook, etc.) and Internet navigational skills.
- Strong interpersonal and organizational skills with ability to manage multiple projects simultaneously.
SCOPE OF RESPONSIBILITY
- Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines.
- Responsible for setting work unit and/or project deadlines.
- Errors in judgment may cause significant impact to client, co-workers, and supervisor.
- Ensures that changes in legal requirements and government regulations are integrated into current practices.
- Stays informed regarding changes in Leasing practices and trends.
- Ensures that work area is clean, secure, and well maintained.
- Completes special projects as assigned
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