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We are specialists in prepaid products and the electronic distribution of virtual merchandise. We combine technical innovation with entrepreneurial flair to bring products and services associated with the developed world directly to the doorsteps of people who may be geographically and economically isolated from the mainstream. By so doing, we create jobs...
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Job Purpose
Responsible to design and verify circuits, logic, systems, and algorithms to meet product requirements. The individual will determine the proper method and procedures to be used in the digital system development and determine the best method for verifying the digital system before the complete design is committed to silicon.
RESPONSIBILITIES
Development and Design
- Design, develop and test digital subsystems.
- Analyze requirements, identify required work and estimate development tasks.
- Perform in conjunction with software development team to ensure system meets operational requirements.
- Collaborate on architecture, top level, and block level definition.
- Record design and develop product documentation inputs for technical writers.
- Involve in digital and software requirements definition.
- Plan and oversee digital and software development projects.
- Engineer and design digital control boards to meet power amplifier module requirements.
- Accountable for the effective creation, measurement and control of the test strategy within content and Comms.
- Review business requirements, creation and execution of Functional, Integration, End-to-End, Regression, UAT & Automation (UI & API) Ownership and driving testing tasks from start to finish.
- Coordinate and support UAT with business users.
- Develop and maintain automated test scripts using Selenium WebDriver.
- Create and execute test plans and test cases for software applications.
- Collaborate with the development team to identify test scenarios and ensure that all critical business requirements are covered in the test plan.
- Analyze test results and debug errors.
- Report and track defects and work with the development team to resolve them.
- Work with the QA team to continuously improve the automation framework and testing process.
- Participate in Agile/Scrum ceremonies such as stand-ups, planning sessions, and retrospectives.
- Continuously learn new testing technologies and tools.
Work collaboratively
- Build a culture of respect and understanding across the organisation.
- Recognise outcomes which resulted from effective collaboration between teams.
- Build co-operation and overcome barriers to information sharing, communication and collaboration across the organisation.
- Facilitate opportunities to engage and collaborate with external stakeholders to develop joint solutions.
Leadership
- Through effective inspirational leadership, facilitate the creation of accountable, full service teams who understand and strive to meet the needs of all stakeholders.
- Role model behavior and motivate team members in line with the core values.
- Take full responsibility for performance of all direct reports, motivating and managing them in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management.
- Provide support and guidance on career path planning, on-the-job training, coaching and mentoring to direct reports.
- Develop, promote and direct the implementation of equal opportunities policies in all aspects of the company’s work.
- Communicate and maintain trust relationships with shareholders, business partners and authorities.
Self-Management
- Follow through to ensure that personal quality and productivity standards are demonstrate flexibility in balancing. achievement of own objectives with abilities to understand and respond to organizational needs.
- Plan and prioritise, demonstrating abilities to manage competing demands.
- Demonstrate abilities to anticipate and manage change.
- Demonstrate consistent application of internal procedures consistently and accurately maintained.
Requirements
Behavioural Competencies
- Manages Complexity
- Ensures Accountability
- Optimizes Work Processes
- Communicates Effectively
- Plans and Aligns
- Collaborates
- Decision Quality
- Cultivates Innovation
- Courage
- Business Insight
- Action Oriented
- Tech Savvy
- Manages Ambiguity
- Strategic Mindset
Skills
- Action Planning
- Data Collection and Analysis
- Planning and Organizing
- Policy and procedures
- Computer Skills
- Application Development
- Business Requirements Analysis
- Review and Reporting
- Verbal Communication
- Data Control
- IT Data Management
- IT Implementation and integration
- IT Testing
- Project Management
- Writing skills
Education
- Matric
- Bachelor of Science in Computer Science or Software Engineering
Experience
- Minimum of 10+ years’ progressive experience in similar role
- IT Implementation and integration
- IT Data Management
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Job Purpose
- Performs quality assurance checks for applications developed in-house, packaged, or third-party hosted, using a variety of manual and automated tools.
RESPONSIBILITIES
Quality Testing
- Carry out a specified range of complex tests; interpret test data to verify that specifications are met and/or to identify remedial actions required to ensure conformance.
Testing IT Performance
- Perform routine website/applications software tests and respond to user emails to monitor, diagnose, and correct performance issues.
Quality Testing Design
- Carry out a range of activities to generate evidence in support of the validation of existing and new quality assurance test methods and procedures.
Quality Management System
- Carry out a range of quality management activities under the guidance of senior colleagues to contribute to the identification and evaluation of current policies and business processes that are in the scope of the Quality Management System and to support the design, development, and documentation of new policies, procedures, and business processes.
Operational Compliance
- Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards
- Obtain authorization from a supervisor or manager for any exceptions from mandatory procedures.
Continuous Improvement
- Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements.
Document Preparation
- Prepare moderately complex documents using a variety of computer applications such as Microsoft Office.
- Responsible for gathering and summarizing data for reports.
Work Scheduling and Allocation
- Design own monthly schedule and, if necessary, assign work to others in order to speed up office workflow and ensure high-priority tasks get done.
Personal Capability Building
- Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching.
- Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Requirements
Behavioural Competencies
- Ensures Accountability
- Manages Complexity
- Tech Savvy
- Optimizes Work Processes
- Instills Trust
- Decision Quality
- Organizational Savvy
Skills
- Compliance Management
- Planning and Organizing
- Policy and procedures
- Verbal Communication
- Assessment
- Data Collection and Analysis
- Policy and Regulation
- Review and Reporting
- IT Data Management
- IT Testing
Education
Experience
- 4 to 6 years experience in Test Execution and Analysis
- 3 to 6 years of experience in conducting functional testing and regression testing as well as coordinating and reporting on User Acceptance testing preparation, execution and sign-off
- Knowledge of Azure
- Experience in Integration Testing
- Understanding of testing concepts i.e., testing methodologies and techniques
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Job Purpose
Implements and executes the Talent Management and Talent Acquisition programs. Works with the business to understanding hiring needs, and responsible for tasks including sourcing, assessment, selection, pre-boarding and development of employees.
RESPONSIBILITIES
Vacancy Profiling
- Create recruitment profiles for key existing and new roles
- Engage with hiring managers to clarify the scope of the role, develop a role profile, and create a candidate specification
- Create candidate and recruitment agency briefings to attract high-quality candidates
Recruitment Campaigns
- Create recruitment campaigns to attract high-quality candidates
- Research the characteristics of key candidate target groups
- Develop messaging that is relevant and attractive to candidates and consistent with the employer brand and value proposition
- Identify relevant cost-efficient media, social media, or other channels
Screen Candidate Applications
- Carry out online research and telephone (Skype/Face to Face) interviews and review submitted portfolios of work to validate applications for specialist roles and to screen out those that do not meet key criteria
- Submit a shortlist of candidates that meet the inherent job requirements, to the hiring manager and HC Business Partner
Employee Pre-boarding
- Manage the delivery of pre-boarding processes
- Ensure accurate and timely completion of all administration processes
- Provide support and guidance to line managers and new joiners throughout the process
- Propose improvements to procedures
Manage Assessments and Selection
- Contribute to the creation of assessments
- Tailor pre-existing assessment exercises, record assessment observations, and provide appropriate feedback to line management
Future Talent Recruitment
- Contribute to the creation of future talent recruitment campaigns; propose campaign messaging based on analysis of values and aspirations
- Make evidence-based proposals for recruitment channels to use (including career fairs) to build pipeline for Talent Pipeline Develop and maintain a database of potential candidates for management and professional roles using established talent attraction and engagement processes and tools
Interview Process
- Interview candidates and provide feedback into the selection process
- Follow a specified interview framework and/or administer work simulations
- Evaluate/ score evidence against recruitment criteria
Talent Data Management
- Carry out complex talent data processing tasks; advise colleagues when needed and use expertise to help improve data collection tools and administration processes
- Track vacancies and new engagements
- Source against Employment Equity targets
- Provide monthly reports to hiring managers and HC Business Partners
Information and Business Advice
- Resolve queries from internal or external customers or suppliers by providing information on complex processes and the related policies, referring to others where necessary for interpretation of policy
Self-Management
- Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching
- Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Demonstrate consistent application of internal procedures
- Plan and prioritise, demonstrating abilities to manage competing demands
- Demonstrate abilities to anticipate and manage change
- Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs
Requirements
Education
- Undergraduate HR qualification
Experience
- Minimum 5 years progressive experience within Talent Acquisition
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Job Purpose
To effectively grow an assigned territory through trader acquisition, minimizing trader churn and increasing trader revenue on an ongoing basis.
RESPONSIBILITY
New Business Development
- Identification of a viable merchant
- Demonstrate the use of marketing material usage to merchants
- The contractual signup and facilitation of the required documentation
- Training of merchants on devices, products and legislative requirements
- Post activation of merchant: the follow-up and support of the merchant for a limited period to ensure merchants can independently trade
Post Activation Support
- Corrective action in the event of merchant non-performance (i.e. uplift the device or re-train customer)
- Completion of tracking documents and the use of available reporting
- Customer retention calls and visits to ensure the ongoing successful trading of customers
- Resolution of customer queries
- Engage with the Customer Interaction Centre to hand over the successfully activated and trading merchant for ongoing client management
- Ensure all contractual documents are submitted and processed accurately and timeously to the relevant Branch Administrator
- Influencing trader sales in line with the product mix strategy of the department
- Building and maintaining a stable ecosystem for assigned areas in line with the departmental strategy
Self-Management
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Demonstrate consistent application of internal procedures
- Plan and prioritise, demonstrating abilities to manage competing demands
- Demonstrate abilities to anticipate and manage change
- Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs
Facilities
- Carry out standard device management tasks for clear asks
Requirements
Behavioural Competencies
- Customer Focus
- Ensures Accountability
- Communicates Effectively
- Plans and Aligns
- Action Oriented
- Interpersonal Savvy
Skills
- Review and Reporting
- Verbal Communication
- Commercial Acumen
- Customer Service Delivery
- Customer System Operation
- Planning and Organizing
- Action Planning
- Customer and Market Analysis
- Reporting
Education
Experience
- 1 – 2 years experience as a Trader or similar in the informal market preferred
- Valid Driver’s License
- Proficient in more than one language, excluding English and Afrikaans
- Experience in general supervision of more junior colleagues (7 to 12 months)
go to method of application »
Job Purpose
- To effectively grow an assigned territory through trader acquisition, minimizing trader churn and increasing trader revenue on an ongoing basis.
RESPONSIBILITIES
New Business Development
- Identification of a viable merchant
- Demonstrate the use of marketing material usage to merchants
- The contractual signup and facilitation of the required documentation
- Training of merchants on devices, products and legislative requirements
- Post activation of merchant: the follow-up and support of the merchant for a limited period to ensure merchants can independently trade
Post Activation Support
- Corrective action in the event of merchant non-performance (i.e. uplift the device or re-train customer)
- Completion of tracking documents and the use of available reporting
- Customer retention calls and visits to ensure the ongoing successful trading of customers
- Resolution of customer queries
- Engage with the Customer Interaction Centre to hand over the successfully activated and trading merchant for ongoing client management
- Ensure all contractual documents are submitted and processed accurately and timeously to the relevant Branch Administrator
- Influencing trader sales in line with the product mix strategy of the department
- Building and maintaining a stable ecosystem for assigned areas in line with the departmental strategy
Self-Management
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Demonstrate consistent application of internal procedures
- Plan and prioritise, demonstrating abilities to manage competing demands
- Demonstrate abilities to anticipate and manage change
- Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs
Facilities
- Carry out standard device management tasks for clear asks
Requirements
Behavioural Competencies
- Customer Focus
- Ensures Accountability
- Communicates Effectively
- Plans and Aligns
- Action Oriented
- Interpersonal Savvy
Skills
- Review and Reporting
- Verbal Communication
- Commercial Acumen
- Customer Service Delivery
- Customer System Operation
- Planning and Organizing
- Action Planning
- Customer and Market Analysis
- Reporting
Education
Experience
- 1 – 2 years experience as a Trader or similar in the informal market preferred
- Proficient in more than one language, excluding English and Afrikaans
- Experience in general supervision of more junior colleagues (7 to 12 months)
- Valid Driver’s License
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Job Purpose
- Responsible for servicing existing customers, identifying new customers and following up on all leads.
Responsibilities
Sales and Revenue Targets
- Ensure all, customer acquisition, retention and revenue targets within your territory are achieved
- Grow starter pack sales, connections and activations
- Grow existing customer base revenues through a wider product mix per the business’ innovation pipeline
- Maintain and grow key relationships within the merchants and their key downstream base
Business Development and Growth
- Cold Calling – Ensure that at least 1 sales appointment is made per day with prospects to grow the business
- Active pursuit of customer leads generated with the group of our partners companies
- Ensure that all existing clients are visited strictly according to call schedule
- Sales call planning and execution, in adherence with call duration by customer
- Execution of in-store activities, point of sale material and promotional activities per the business calendar
Customer Retention
- Professional account management including monthly customer account reviews
- Provide performance insights to customers including sales volumes, connections, activations, base growth and customer statement
- Engage with business analyst and customer interaction centre to develop a comprehensive account review by a customer
- Ensure Customer retention targets are met
Customer Activations
- Stimulate starter pack sales by planning and executing effective activations to
- Create consumer awareness
- New starter pack sales and connections
- Consumer activations should be executed on a monthly basis
- Establish and maintain a strong business relationship with networks sales and marketing teams in your territory
- Enlist the support of your local network teams to plan and execute effective consumer activations
RICA Activity
- Conduct RICA training for your customers and their base of merchants
- Maintain a close working relationship with the business analyst to monitor RICA activity at every customer in order to meet connections and activations targets
Administration
- Ensure sales administration is up to date at all times
- Sales call plans are completed timeously
- Sales and market surveys are executed as required by businesses from time to time
Self-Management
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Demonstrate consistent application of internal procedures
- Plan and prioritise, demonstrating abilities to manage competing demands
- Demonstrate abilities to anticipate and manage change
- Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs
Requirements
Behavioural Competencies
- Customer Focus
- Communicates Effectively
- Ensures Accountability
- Plans and Aligns
- Interpersonal Savvy
- Being Resilient
- Tech Savvy
- Collaborates
- Situational Adaptability
- Directs Work
- Manages Conflict
- Action Oriented
- Judgment
- Execution and Results
- Customer centred
- Planning and Improvement
- Influence and Communicate
- Ethics and Compliance
- Adaptability
Skills
- Verbal Communication
- Computer Skills
- Sales Planning and Coordination
- Account/Client Management
- Action Planning
- Planning and Organizing
- Commercial Acumen
- Customer System Operation
- Customer Service Delivery
Education
- Matric
- Relevant tertiary qualification
Experience
- Minimum of 2 years marketing and sales experience
go to method of application »
Job Purpose
- Responsible for servicing existing customers, identifying new customers and following up on all leads.
Responsibilities
Sales and Revenue Targets
- Ensure all, customer acquisition, retention and revenue targets within your territory are achieved
- Grow starter pack sales, connections and activations
- Grow existing customer base revenues through a wider product mix per the business’ innovation pipeline
- Maintain and grow key relationships within the merchants and their key downstream base
Business Development and Growth
- Cold Calling – Ensure that at least 1 sales appointment is made per day with prospects to grow the business
- Active pursuit of customer leads generated with the group of our partners companies
- Ensure that all existing clients are visited strictly according to call schedule
- Sales call planning and execution, in adherence with call duration by customer
- Execution of in-store activities, point of sale material and promotional activities per the business calendar
Customer Retention
- Professional account management including monthly customer account reviews
- Provide performance insights to customers including sales volumes, connections, activations, base growth and customer statement
- Engage with business analyst and customer interaction centre to develop a comprehensive account review by a customer
- Ensure Customer retention targets are met
Customer Activations
- Stimulate starter pack sales by planning and executing effective activations to create consumer awareness
- New starter pack sales and connections
- Consumer activations should be executed on a monthly basis
- Establish and maintain a strong business relationship with networks sales and marketing teams in your territory
- Enlist the support of your local network teams to plan and execute effective consumer activations
RICA Activity
- Conduct RICA training for your customers and their base of merchants
- Maintain a close working relationship with the business analyst to monitor RICA activity at every customer in order to meet connections and activations targets
Administration
- Ensure sales administration is up to date at all times
- Sales call plans are completed timeously
- Sales and market surveys are executed as required by businesses from time to time
Self-Management
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Demonstrate consistent application of internal procedures
- Plan and prioritise, demonstrating abilities to manage competing demands
- Demonstrate abilities to anticipate and manage change
- Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs
Requirements
Behavioural Competencies
- Customer Focus
- Communicates Effectively
- Ensures Accountability
- Plans and Aligns
- Interpersonal Savvy
- Being Resilient
- Tech Savvy
- Collaborates
- Situational Adaptability
- Directs Work
- Manages Conflict
- Action Oriented
- Judgment
- Execution and Results
- Customer centred
- Planning and Improvement
- Influence and Communicate
- Ethics and Compliance
- Adaptability
Skills
- Verbal Communication
- Computer Skills
- Sales Planning and Coordination
- Account/Client Management
- Action Planning
- Planning and Organizing
- Commercial Acumen
- Customer System Operation
- Customer Service Delivery
Education
- Matric
- Relevant tertiary qualification
Experience
- Minimum of 2 years marketing and sales experience
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Job Purpose
To ensure that all Fraud alerts on the fraud monitoring systems are actioned promptly to detect and prevent potential fraudulent and/or suspicious activity at an early stage to minimize losses to Blue Label, its consumers and customer across all channels. This would include protecting Blue Label Telecoms assets and interests from acts of financial crime and misconduct including mitigating present exposures.
RESPONSIBILITIES
Fraud Management Systems Development
- Carefully analyze alerts flagged on the fraud monitoring systems and confirm the validity of suspicious transactions and/or activity with Blue Label customers to detect and prevent fraud at an early stage
- All alerts in the fraud monitoring system must be actioned promptly, daily, and where necessary to refer for further investigation and/or decision
- Making clear memo notes on the fraud system as well as case management systems for record and audit purposes
- Ensure that Fraud incidents is registered on the case management system with accurate and as much as possible information obtained with regards to the incident
- Identify shortcomings in existing systems and provide suggestions to mitigate evolving risks
Fraud Investigation
- Where required assisting with referrals from clients who want to dispute or report fraudulent activity
- Ensure that agreed SLA’s is met
- Ensure that laid down procedures is always followed
- Escalate all high risk or unusual activity to management immediately
- Always maintaining a customer centric focus throughout case lifecycle, keeping in mind the needs of customers and business units
- Ensure completion of all mandatory training courses
Product/Service Information
- Good product knowledge of different value-added services (VAS) products processed by Blue Label Telecoms, such as Airtime, Data, Gaming and various other types of vouchers and services across different channels as welll as different banking products and services
Stakeholder Engagement
- Provide timely feedback to internal and authorized external stakeholders
Customer Service
- Always dealing with clients in a professional manner
- Always maintaining confidentiality and integrity of customers information
Requirements
Behavioural Competencies
- Manages Complexity
- Instills Trust
- Communicates Effectively
- Collaborates
- Customer Focus
- Ensures Accountability
- Situational Adaptability
- Time Management
- Assertiveness
- Manages Conflict
- Deadline Driven
- Self-Management
- SKILLS
- Data Collection and Analysis
- Compliance Management
- Planning and Organizing
- Risk Management
- Good Communication
- Information Management
- Policy and procedures
- Customer Service Delivery
- Navigates Customer Challenges
- Problem-Solving
- Lateral thinking
Education
- Relevant diplomas, certificates or completed training courses in Fraud Risk Management
Experience
- At least 2 to 3 years working experience in the Fraud Risk environment
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Job Purpose
Manager of multiple Front-Line Managers in the field of Data Management.
RESPONSIBILITIES
Data Architecture & Design
- Design and develop robust and scalable data architectures that align with business needs and ensure data integrity, reliability, and security
- Define data models, schemas, and data storage strategies to support various data types (structured, semi-structured, unstructured) and optimize data retrieval and analysis
- Use data from a wide range of sources to analyze key themes and identify possible impacts on the business
Data Pipeline Development & Management
- Build and maintain scalable, efficient, and fault-tolerant data pipelines to extract, transform, and load (ETL) data from various sources into data storage systems (e.g., data warehouses, data lakes)
- Implement data quality checks, error handling, and monitoring mechanisms to ensure data accuracy and consistency
- Manage key aspects of the data management system
Data Integration & Transformation
- Integrate and transform data from disparate sources, including databases, APIs, logs, and external data feeds, to create unified and standardized datasets
- Develop and implement data transformation and normalization processes to ensure data is clean, consistent, and ready for analysis
- Work within established knowledge management systems to deliver pre-set outcomes for area of responsibility
Performance & Cost Optimisation
- Identify and implement performance optimization techniques to enhance data processing speed, reduce latency, and improve overall system efficiency
- Optimize data storage and retrieval mechanisms, including indexing strategies, partitioning, and compression techniques
- Uncover emerging issues or needs, identifying potential causes, barriers and key stakeholders as well as related issues
Collaboration & Leadership
- Collaborate with cross-functional teams, including data scientists, software engineers, and business stakeholders, to understand use case, data requirements and deliver data solutions
- Mentor and provide guidance to junior data engineers, fostering a culture of learning, innovation, and continuous improvement
Data Security & Governance
- Ensure data privacy and security by implementing appropriate access controls, encryption mechanisms, and data anonymization techniques
- Collaborate with stakeholders to define and enforce data governance policies, standards, and best practices
- Identify and evaluate complex, expertise-led solutions against a range of criteria to find the ones that best meet business needs
Performance Management
- Develop and propose own performance objectives
- Take appropriate actions to ensure achievement of agreed objectives, using the organization's performance management systems to improve personal performance
- Manage and report on team performance
- Set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these, taking appropriate corrective action where necessary to ensure the achievement of team / personal objectives
Requirements
Behavioural Competencies
- Optimizes Work Processes
- Manages Complexity
- Tech Savvy
- Communicates Effectively
- Collaborates
- Strategic Mindset
Skills
- Computer Skills
- Data Collection and Analysis
- Action Planning
- Data Control
- Compliance Management
Education
- University / Post Graduate (Masters Degree)
Experience
- Substantial general work experience together with comprehensive job related experience in own area of expertise to fully competent level. (Over 6 years to 10 years )
- Experience of supervising and directing people and other resources to achieve specific end results within limited timeframes (13 months to 3 years)
go to method of application »
Job Purpose
The role of the Senior Forensic Investigator is to perform a management role in minimizing the impact of financial crime and misconduct through timeous high quality investigative interventions. This would include protecting Blue Label Telecoms assets and interests from acts of financial crime and misconduct including mitigating present exposures. Providing a first-class forensic investigatory service to stakeholders within Blue Label – SA Distribution. Consequence management of person(s) who have committed acts of financial crime or dishonesty against the Blue Label (Internal and External).
RESPONSIBILITIES
Fraud/Financial Crime Investigation
- Investigate cases of suspected fraud or financial crime
- Identify lines of enquiry, and gather and retain information and physical or electronic evidence to support criminal investigation and/or legal action, engaging specialist investigators or subject-matter experts where necessary
- Review the evidence gathered and recommend appropriate action to the organization
- Performing Financial Crime Investigations both internal and external
- Appropriately plan and scope the abovementioned investigations to ensure adequate investigatory focus
- Appropriately control, secure and reference evidence acquired during forensic investigations
- Perform information and admission seeking interviews of Blue Label personnel and other parties (where required)
Data Collection and Analysis
- Conduct research using primary data sources and select information needed for the analysis of key themes and trends
Improvement / Innovation
- Identify shortcomings and suggest improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program with guidance from a project/program manager
Solutions Analysis
- Analyze specific problems and issues to find the best solutions
Recommendations
- Draft for review and present Executive Summary and Factual Finding report feedback to senior internal stakeholders
- Present, where required, evidence in disciplinary enquiry, civil court and/or criminal court based on factual findings reports from investigations
- Adopt, where appropriate, a litigation support role in respect of investigations in which Blue Label wishes to adopt legal proceedings
- Implement and maintain Forensic Investigation standards in accordance with best practice
- Providing oversight of investigations and expenditure relating to external forensic consultancy service providers
- Identify control weaknesses during investigations and make recommendations to mitigate
- Perform post fraud control reviews to identify the weaknesses in the control environment which led to/facilitated the financial crime or misconduct to ensure timeous implementation of control recommendations
Internal Client Relationship Management
- Contribute to the management of partnering relationships with internal clients, building effective working relationships and providing high-quality professional services to support in delivering business strategy and plans
Stakeholder Engagement
- Build and maintain credible relationships with internal and external stakeholders ensuring their issues, objectives and priorities are reflected in the agreed solution
- Stakeholders include various business units within Blue Label Telecoms, Law Enforcement, Justice department as well as other external parties who can provide support during investigations
- Responsible for effective internal and external stakeholder management
- Perform fraud awareness and fraud prevention/detection presentations to key stakeholders as and when required
- Engage with stakeholders and manage stakeholder expectations in terms of investigatory processes
Personal Capability Building
- Embrace the vision and values of Blue Label Telecoms and demonstrate the values through interaction with team and stakeholders, to achieve goals and objectives
- Identify training courses and career progression opportunities for self with input from management, to improve personal capability and to stay abreast of developments in field of expertise
- Share knowledge of trends and identified fraud risks with team and stakeholders so that relevant up – skilling takes place
- Provide input, support, and recommend development of new and/or enhanced processes that will improve our forensic service offerings
Requirements
Behavioural Competencies
- Manages Complexity
- Optimizes Work Processes
- Communicates Effectively
- Collaborates
- Ensures Accountability
- Balances Stakeholders
- Situational Adaptability
Skills
- Verbal Communication
- Data Collection and Analysis
- Action Planning
- Computer Skills
- Compliance Management
- Data Control
- Planning and Organizing
- Policy and Regulation
- Risk Management
- Analyse Alternatives and Recommend Solutions
- Analyse Current State/AS-IS State
- Business Case Contribution
- Claims Handling
- Claims Notification and Investigation
- Customer-Focused Approach
- Define Future State/TO-BE State
- Analysis skills
- Health and Safety
- In-Depth Questioning
- Information Management
- Perform Gap Analysis
- Analysis skills
- Policy and procedures
- Questions Strategically
Education
- Bachelor's degree, preferably criminal justice focused or equivalent forensic investigative bachelor’s degree
- Membership to the Association of Certified Fraud Examiners (ACFE) or similar preferred
Experience
- Minimum 10 years relevant forensic investigative experience in the execution of complex, detailed, and confidential investigations, including forensic investigations criminal and/ or civil investigations
Method of Application
Use the link(s) below to apply on company website.
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