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Africa's largest Mutual Assurance Society providing a one-stop funeral insurance and burial service solution.
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Description
- To intimate and finalize claims and live our values, while providing excellent customer service to both internal and external clients.
- You will be working for a company that is over 100 years old with strong values which are customer centric.
Key Performance Areas:
Receive claim and prepare documentation
- Receive, investigate and intimate all claims daily, differentiate between new claims and other correspondence
- Determine status of policy and whether the deceased enjoys cover, verify and adjust policy details where necessary
- Investigate premium, policy and claim history
- Open and process claims according to claims procedure, and refer fully completed claims to underwriter
- Request additional information from Branch and Client by way of phoning, sending e-mail or fax or sms or 702 Letter
- Complete all claims within twenty-four hours
- Investigate complaints received and report back to all stakeholders
Receive and complete daily correspondence
- Receive daily loose correspondence, match with file and refer to underwriter
- Receive diary letters daily, match to file and send original to client
- Send all claim related correspondence for scanning
Handle complex enquiries from clients, branches and other departments
- Attend to all written and verbal enquiries from clients, branches and other departments
- Compile claim quotations on the system
Cheque requests
- Compile cheque requisitions and write backs
- Receive cheques from finance department and send out with necessary letters
- Attend to all cheque stop payments or reversals within 3 days of receipt
- Process ex gratia payments on the day of receipt
Compile statistics and perform ad hoc duties
- Compile daily statistics of finalized claims
- Perform ad hoc duties as requested by supervisor / Management
Accident Benefit
- Process accident benefit
- Request for outstanding requirements
- Send to underwriter when documents are received
Requirements
- Matric
- 2 - 3 Years' experience in Life insurance / dealing with death Claims
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Description
AVBOB Mutual Assurance Society invites unemployed South African graduates between the ages of 18-35 to apply for the 2023/24, twelve months Internship Programme.
You will be working for a company that is over 100 years old with strong values which are customer centric. You will have access to personal services through the employee assistance program and wellness programs. You will be working for an organization that values employee development and rewards excellent performance.
The areas of responsibility include but are not limited to:
- Deliver a positive and professional client service experience to branch customers.
- Manage client inquiries at branches and documenting activities and outcomes.
- Escalate customer complaints or complex queries to supervisors and branch managers in a timely manner.
- Provide clients with technical assistance on products and services offered by AVBOB Mutual.
- Build positive client relations by checking in regularly and following up on active processes.
- Maintain client records and documenting processes.
- Through post service surveys, identify potential client services concerns and facilitate proactive intervention steps.
- Keep an eye on emerging trends in client services and assist the team in leveraging these trends.
- Recommend product improvements based on client services feedback.
Qualifications
- Financial Degree or
- Accounting/Economics Degree or
- BSc Information Systems or
- Marketing Management Degree or
- Business Administration Degree
Skills and Experience
- Data Analytics
- Sales Experience is advantageous
- Customer Service experience advantageous
- Problem solving
- Resilient and able to work under pressure.
- Effective communication skills both written and verbal.
Role based competencies
- Excellent customer service skills
- Team player
- Customer focused
- Communication
- Analytical
- Patience
go to method of application »
Description
AVBOB Mutual Assurance Society invites unemployed South African graduates between the ages of 18-35 to apply for the 2023/24, twelve months Internship Programme.
You will be working for a company that is over 100 years old with strong values which are customer centric. You will have access to personal services through the employee assistance program and wellness programs. You will be working for an organization that values employee development and rewards excellent performance.
The areas of responsibility include but are not limited to:
- Deliver a positive and professional client service experience to branch customers.
- Manage client inquiries at branches and documenting activities and outcomes.
- Escalate customer complaints or complex queries to supervisors and branch managers in a timely manner.
- Provide clients with technical assistance on products and services offered by AVBOB Mutual.
- Build positive client relations by checking in regularly and following up on active processes.
- Maintain client records and documenting processes.
- Through post service surveys, identify potential client services concerns and facilitate proactive intervention steps.
- Keep an eye on emerging trends in client services and assist the team in leveraging these trends.
- Recommend product improvements based on client services feedback.
Qualifications
- Financial Degree or
- Accounting/Economics Degree or
- BSc Information Systems or
- Marketing Management Degree or
- Business Administration Degree
Skills and Experience
- Data Analytics
- Sales Experience is advantageous
- Customer Service experience advantageous
- Problem solving
- Resilient and able to work under pressure.
- Effective communication skills both written and verbal.
Role based competencies
- Excellent customer service skills
- Team player
- Customer focused
- Communication
- Analytical
- Patience
go to method of application »
Description
AVBOB Mutual Assurance Society invites unemployed South African graduates between the ages of 18-35 to apply for the 2023/24, twelve months Internship Programme.
You will be working for a company that is over 100 years old with strong values which are customer centric. You will have access to personal services through the employee assistance program and wellness programs. You will be working for an organization that values employee development and rewards excellent performance.
The areas of responsibility include but are not limited to:
- Deliver a positive and professional client service experience to branch customers.
- Manage client inquiries at branches and documenting activities and outcomes.
- Escalate customer complaints or complex queries to supervisors and branch managers in a timely manner.
- Provide clients with technical assistance on products and services offered by AVBOB Mutual.
- Build positive client relations by checking in regularly and following up on active processes.
- Maintain client records and documenting processes.
- Through post service surveys, identify potential client services concerns and facilitate proactive intervention steps.
- Keep an eye on emerging trends in client services and assist the team in leveraging these trends.
- Recommend product improvements based on client services feedback.
Qualifications
- Financial Degree or
- Accounting/Economics Degree or
- BSc Information Systems or
- Marketing Management Degree or
- Business Administration Degree
Skills and Experience
- Data Analytics
- Sales Experience is advantageous
- Customer Service experience advantageous
- Problem solving
- Resilient and able to work under pressure.
- Effective communication skills both written and verbal.
Role based competencies
- Excellent customer service skills
- Team player
- Customer focused
- Communication
- Analytical
- Patience
go to method of application »
Description
- Recruit high quality representatives timeously and accurately
- Ensure that appointed representatives are adequately trained
- Manage a team of insurance representatives optimally
- Ensure that the set insurance sales targets are reached
- Ensure and monitor compliance with respect to FAIS/FICA/LTIA and all other relevant legislation
- Risk management
- Develop and expand markets
Requirements
- Grade 12
- A suitable industry entry qualification within the requirements of the Financial Services Board
- Comply with FAIS legislation for registration as Fit and Proper individuals:
- Applicants who entered the industry as follows:
- From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
- From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
- All those appointed in the industry from the year 2010 onwards require a full FAIS recognised qualification
- Clear ITC
- Clear criminal record
- RE5 certificate
- RE1 will be an advantage
- Drivers’ license, own reliable transport and cell phone
- Proven success in the Marketing of Life Assurance for at least three years
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Description
SECTION B: JOB PURPOSE, DUTIES AND RESPONSIBILITIES 1. GENERAL JOB PURPOSE
- Ensure efficient vehicle utilisation, maintenance and tracking.
- Coordinate vehicle maintenance schedules to ensure that they are maintained in a safe and roadworthy condition.
- Conduct administration of license renewals
- Conduct vehicle inspections and arrange for services and repairs.
- Take relevant action in the event of incidents such as accidents or hijacking:
- Compile Accident and incident reports
- Maintain all necessary records to ensure that vehicles comply with legal and business requirements.
- Ensure all speeding fines are paid.
- Submit fines to drivers, arrange for payments of fines and follow up outstanding items
- Compile and submit reports relating to vehicle utilisation, maintenance and tracking.
Requirements
Minimum Qualifications
- Grade 12
- Knowledge and Experience
- Computer literate (MS Excel / MS Word)
- 2 years’ administrative experience
Technical and Behavioural Competencies
- Good communication skills (written and verbal)
- Client and service orientated.
- Computer Literacy
- Time Management
Method of Application
Use the link(s) below to apply on company website.
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