Latest Recruitment at Absa Group Limited (Absa)

Job Summary

• Use your extensive Data experience in this exciting role! Start the year off as a Data Scientist! The overall function of the Data Scientist role is to frame and solve business problems and pursue business opportunities through a data-centric approach. This approach involves the analysis of big-data and to provide the framework and blueprints in order to design information solutions for various business areas.

Job Description

Key Accountabilities

• Become acquainted with APMO business function, and build and maintain strong relationships with the IT to develop an understanding of business strategy and objectives, identifying the implications to define the data modeling goals for designated initiatives
• Lead the data acquisition, data mining, and overall project management duties related to one or more existing analytics project areas.
• Design, develop and establish the relevant frameworks, models and business practices to drive the data-centric approach to understanding current business area problems and strategy, with the provision of input into solutions
• Ensure that all data analytics and design are communicated in a business-related manner
• Ensuring a constant link between how data inputs and outputs affect APMO strategy and outcomes
• Create and deliver Business-oriented insights as to where the problems/opportunities lie
• Meet with APMO team members and leads to identify, interpret and document/review requirements and needs aligned to the strategic direction of the organisation
• Understand APMO concerns or problems both strategic and operational and map and translate business problems into trackable analytical problems, relaying results in common business language
• Analyse data across multiple systems and multiple formats and provide analytics
• Perform formal quality assessment of requirements with business/project lead where applicable
• Develop and analyze analytical data sets across multiple sources of data, assist in creating meaningful visualisations and design
• Design, develop and run model assessments, validation, enhancement activities and balancing procedures to ensure integrity of data
• Testing of development work done
• Partner with IT to effectively migrate analytical models from prototype to production

Education And Experience Required

• BSc degree/Information Science or NQF Level 7 equivalent
• 5 Years Technical Experience in Data Mapping, Modelling etc
• Experience in Eb Programming in HTML; CSS , Javascript or Power BI

Education

• Bachelor's Degree: Information Technology

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Job Summary

• Join the CIB Fraud team as a Product Manager Fraud Detection and Monitoring. In this role you will be accountable for managing an inhouse fraud detection and monitoring platform with the aim of detecting fraud threats in real time to ensure minimal fraud impact to customers. You will also ensure that the strategic approach is aligned to the Pan African requirements of the organisation. The role involves analysing the market in order to develop the platform capability across products and economic crime types. You will be a critical role player in the economic crime convergence efforts of the organisation

Job Description

Key Accountabilities

• Deliver a data and insights led detection platform that aligns to and enables business and customer strategies for fraud detection.
• Adjust capability parameters to ensure better fraud detection or transaction blocking and minimise false positives.
• Use data science competency to produce accurate and relevant fraud detection results.
• Create and run machine learning models and create metrics and use cases for machine learning model use.
• Stakeholder Management: Engagement with various Group stakeholders across Business, Technology and Fraud teams to ensure effective monitoring of fraud risks and that fraud alerts are managed accordingly.
• Coach, mentor and manage team members toward driving business objectives and ensuring colleague development.
• Driving and setting the respective business budgets and implementation of measurements to monitor performance against targets.

Education And Experience Required

• Experience in a similar environment and exposure to fraud detection and monitoring solutions and platforms
• Managing projects and resources
• Delivery alignment across multiple Planning Increments and Sprints
• Management experience
• 6 years’ experience in a technical delivery role, preferably in the financial industry
• Change Management experience: Agile methodology
• Bachelor Honours Degree
• B-degree - Computer Science degree

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To report monthly financial results to Front Office areas (Product Heads) as well as Group and finance teams.
• Support business in understanding and interpreting their financial results by providing value add analysis to aid in decision making
• Implement improved processes and ways of reporting to enhance value-add to business;
• Plan for future years’ performance considering economic variables, the businesses strategy and risk variables.

Job Description

Key Accountabilities

Accountability: Managing the Finance Environment

• Review and present monthly financials and variance commentary to Markets COO and where required support the Senior Finance Business Partner with presentation to EXCO Meetings.
• Engage with the Central Planning team to deliver monthly reports for Group reporting purposes
• Compile and present Financials to the relevant business owners (Product Heads) on a monthly basis including financial actuals against forecasted trends and prior year performance.
• Conduct research and develop financial forecasts and indicators for the business to enable effective financial decision making and early warning systems.
• Actively engage with Capital Management team to review and ensure RWA reporting for GM is correct

Accountability: Financial management and Business Partnering

• Monitor financial trends and identify gaps, based on gaps identified, advise business and finance on actions that can be taken
• Obtain a thorough understanding of the business unit’s strategy and explain it to team members in such a way that they understand the contribution they have to make and can relate that strategy to a forecast
• Provide financial advice and guidance to line managers and business owners on new initiatives, current budget management practices and trends in their areas of accountability.
• Explain targets and take accountability for the monitoring and achievement of front office performance down to a Headline Earnings Level including return metrics (RoRC, PARCC etc)
• Conduct basic statistical analysis to track performance variances and determine the root causes of errors. Make recommendations for productivity or process enhancements to process owners
• Populate balanced scorecards for the specific department on a monthly basis. Work with the team to address shortcomings during the next month. Escalate any major issues identified to the next level manager
• Participate in the measurement and reporting of internal and external Service Level Agreements on a monthly basis.
• Address any process failures specific to the department under management.

Accountability: Business Planning

• Develop sound annual Financial Plans together with your Front Office Desk Heads within the agreed timeframes
• Review the 3 year forecast for Medium Term Plans (MTP's) for the area of accountability in accordance with BU strategy annually.
• Review the Revised Annual Forecast (RAF) for the area of accountability in accordance with BU strategy annually
• Review the income statement and balance sheet against budget with accountable managers on a monthly basis and engage on areas of under-performance.

Accountability: Governance

• Ensure that processes, control requirements and risk management frameworks that have been designed for the area are understood by all members of the team and that these are adhered to on a monthly basis.
• Complete compliance training undertaken within prescribed timelines.
• Implement required governance forums to support improved financial management practices within own area of responsibility. (e.g. monthly finance reporting and monthly finance meetings.)

Role / Person Specification

Education And Experience Required

• NQF Level 7: Honours/Master’s Degree B.Com Accounts
• Minimum 3 years financial management experience

Competencies:

• Deciding and initiating action
• Learning and researching
• Entrepreneurial and commercial thinking
• Relating and networking
• Adapting and responding to change
• Persuading and influencing
• Creating and innovating

Education

• Bachelor`s Degrees and Advanced Diplomas: Financial Sciences (Required)

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Job Summary

• Direct Commercial Sales, Short-Term insurance background essential. A minimum of 150 FAIS Credits with RE5 completed. Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• 3 years experience in Direct Commercial Sales, Short-Term insurance background essential. A minimum of 150 FAIS Credits in Short-Term insurance with RE5 completed.
• Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets | Customer Experience: To provide service excellence and achieve customer satisfaction | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | Reporting: Provide reporting of inbound and outbound calls and maintain standard reporting templates against relevant requirements

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• Drive the design and delivery of complex fit for purpose, business strategy-aligned, high impact, cross domain technology solution blueprints & associated solutions & build architectural capability in Dev teams across an estate.

Job Description

Architecture

• Leverage a solid & deep understanding of the organization strategy to identify, design & deliver relevant, scalable, testable, re-usable technology solutions
• Work in collaboration with delivery teams to independently analyse customer requirements & varying business capabilities & leverage analysis to identify & accurately spec / frame ‘the complex business problems we are aiming to solve’ with each solution design or solution evolution
• Through the above processes, leverage emotional, social & business / commercial quotient to understand consumers and the broader range of stakeholders, their opinions & perspectives and reconcile these within the solution designs (negotiation skills and dealing with complex and divergent stakeholder opinions are a must)
• Leverage expertise in analytical & creative problem solving to synthesise a solution design (build a solution from its components) beyond the analysis of the problem
• Lead design thinking processes to successfully deliver solution blueprints & associated roadmaps
• Create end to end solution blueprints & ensure these can be implemented across all phases of the initiative life-cycle (ideation through to product launch & commercialization)
• Design & or contribute to the design & implementation of detailed feasibilities & business cases
• Leverage a strong engineering background to make the right choices in solution design – this knowledge includes but is not limited to: domain driven design, loosely coupled integration, microservices and other modern software design practices
• The above extends to identifying the best fit tools to be used for a particular solution, understanding those that would not be a good choice and leveraging researching skills to pivot towards something better
• Assume ‘one stop’ shop accountability for solution blueprint design & delivery decisions within an organization based on the above
• Work with project / program management teams to design solution roadmaps aligned to the strategic requirements of an organization and through which the solution can be implemented across all phases of the initiative life-cycle (ideation through to product launch and commercialization)
• Work embedded, as part of a delivery team, to ensure the successful design & implementation of solution blueprints
• Ensure that the detail of the solution (across all architecture domains) is accurate to the implementation of the initiative, true to the bank’s architectural principles/preferences, implementable by the different teams involved in the solution
• Work as part of embedded delivery teams to conduct solution reviews, code reviews, testing and other disciplines associated with solution design & delivery
• Attend various Group & Business specific architectural design forums and present solution designs and detailed business cases for approval
• Leverage synthesis & creative problem skills to identify risk (impending danger & challenges) and work with a cross functional group of stakeholders across the value chain for support & direction
• Conduct solution reviews against defined customer metrics and ensure the ongoing achievement of business results through solution implementation
• Ensure a solid understanding of emerging & evolving architectural principles and hold one stop shop accountability for the evolution of solutions in alignment with these principles (where it makes sense to do so)
• Build architectural capability across delivery teams in a business to ensure ongoing evolution of skills in solution delivery
• Contribute to the architecture body of knowledge
• Contribute to the design & evolution of architectural principles and preferences

People

• Participate in peer reviews (code, solution, testing etc.) and transfer knowledge and capability across delivery teams for improved solutioning & evolving architectural practices
• Set & Cascade solution direction across technology delivery teams
• Build & evolve the architectural capability of Delivery teams across the business – through active coaching & information / knowledge sharing
• As an SME, support the proactive attraction, recruitment, development, & retention of strong technology teams across an estate
• Leverage and embed agile practices in delivery teams and work to build strong self-directed, high performance teams through agile working practices (including daily, weekly, etc. sprint routines, regular & honest feedback etc.)

Financial & Vendor Management, Risk & Governance

• Carry the ‘one stop shop’ accountability for all risk associated with solution design (from ideation to deployment)
• Apply the organization risk & governance frameworks
• Ensure solution design alignment to Group guidelines & ensure solutions are sustainable for the enterprise
• Proactively involve / engage chapter & guild leads in solution decision making, applying an enterprise wide lens to product & service development
• Ensure solution design alignment to regulatory requirements and continuously update knowledge on regulatory requirements for the successful design of new & evolution of existing solutions
• Deliver on time & on budget (always)

Education

• Bachelor's Degree: Information Technology

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Job Summary

Conduct and ensure quality credit assessments within personal mandate level based on Absa Credit Risk Model and maintain an assigned credit portfolio of clients for Medium Business in accordance with Absa credit policies, processes and procedures.

Job Description

Accountability: Credit Assessment

• Conduct quality credit assessments with regards to new facilities, increases to existing facilities, reviews for existing facilities or bridging facilities, etc. in order to address the financial needs of the clients whilst ensuring that the outcome is aligned to the bank's risk appetite.
• Credit assessment within a regional credit team structure with a bias towards higher volumes and lower value in terms of typical credit applications.
• Provide assessment and recommendation to the team leader on credit applications and excess reports received from business unit in excess of personal mandate based on Absa Credit Risk Model, credit policies and procedures with Service Level Agreements.
• Ensure that the credit assessment includes a risk, financial and credit worthiness assessment and feedback to the business unit in terms of the quality of information received for the assessment of the application.
• Demonstrate good understanding of the following products, cheque accounts, commercial and business based finance, term loan, revolving loans, business credit cards, fleet cards, assets based finance, etc to guide decision making during credit assessments.
• Assess, within set timelines, excess reports received from business units within own mandate to mitigate the risks and motivate / recommend above own mandate to higher mandate level.
• Adhere and perform credit assessment within laid down processes, turnaround times, cognisant of risks and providing clear reasons for credit decisions.
• Assist other credit officers and business bankers with the structuring and solution of credit applications.
• Identify training needs in normal course of business and work together with the team leader by escalating the information to up‐skilling the business unit staff

Accountability: Portfolio and Risk Management

• Manage and maintain the existing assigned portfolio of clients within agreed KPI’s.
• Ensure that out of order, impaired and dormant accounts are proactively managed in collaboration with the business unit in accordance with the credit policies, procedures and processes to mitigate the risks, ensure the best possible credit solutions and proactive actions.
• Provide credit solutions for the timeous rehabilitation of delinquent accounts and initiating the transfer to Business Support and / or Legal Recovery Services (LRS) for groups / accounts which cannot be rehabilitated in the normal credit environment.
• Visit clients when required with the RE to assist, support and provide the business unit with credit input.
• Maintain and submit performance, status and other standardised reports as required by team leader

Accountability: Compliance and Processes

• Adhere to and comply with the Service Level Agreements (SLA's) to ensure overall service delivery to the business unit.
• Adhere to governance, regulatory and legislative requirements during execution of duties in normal course of business by completion of necessary compulsory training and courses.
• Adhere to Absa and Credit specific processes and policies to ensure minimal risk and findings during audits and conformance reviews. Escalate any concerns to the team leader to discuss, resolve and mitigate the risks.
• Ensure timeous follow up of arrangements and risk accounts identified via the daily and monthly listings and appropriated systems i.e. ARMS, CMS, etc.
• Escalate potential sales leads to business units identified from the listings and daily excess reports.

Accountability: Development and Training

• Demonstrate the willingness and ability to perform and ensure personal alignment to Absa's values.
• Attend meetings and contribute by means of suggestions for ways of improving customer service, credit processes, practises, etc.
• Ensure own development through formal performance development plans and informal coaching to enhance own proficiency.
• Maintain an awareness of new developments in markets and industry trends via training, internal correspondence and media to enhance own efficiency and ensure high quality credit solutions to business units.
• Contribute to an environment of mutual support by sharing knowledge with other team members and business units to improve their productivity and ensure compliance to credit policies, processes and procedures.
• Play an active role in personal coaching plans.
• Provide constructive solutions to work related problems and contribute to fostering sound team dynamics

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• We are looking for a customer orientated individual with strong collaborating and influencing capabilities to join our People Function Talent team and be responsible for creating talent interventions to support a performance based culture, employee engagement, competency development and drive a successful end-to-end execution of business Talent Management strategies; and to embed Absa’s target talent management experience in business.

Job Description

Key Accountabilities

Talent Management Experience And Thought Leadership

• Support the development of a robust business talent management strategy
• Drive the embedding of Absa’s target talent management experience in business across the employee lifecycle including onboarding, development, retention, engagement, off-boarding and alumni management.
• Facilitate talent data MI reporting, analysis and insights generation to facilitate data-driven talent management planning and decision making

Stakeholder Engagement

• Build and maintain effective working relationships with key internal and external stakeholders including business leaders, talent acquisition and management leads, industry networks, sector forums and talent management solution providers
• Partner effectively with business and Group Talent Acquisition and Management teams to facilitate internal mobility

Talent Management Operations, Agency and third party management

• Manage the relevant talent management budget, operations and services in line with Absa policies and standards
• In consultation with the Head of talent management, effectively engage and manage external PSL, monitoring partners against SLAs, escalate success and failures through the appropriate channels and contribute to the maintenance of a quality Preferred Suppliers List.

Onboarding

• Ensure all business hires experience the Group and business-specific onboarding programmes as per the target experiences.

Talent Reviews, Development, Mobility and Promotions

• Support business talent reviews in line with the Absa Group Talent Review process that achieves business objectives and creates a robust internal bench of dynamic top talent for the business and for the Absa Group
• Promote a self-driven development culture in the business and broader Absa
• Provide SME input to Learning and Leadership Development strategies to facilitate holistic future-fit talent development for the business
• Facilitate talent mobility within the business and across Absa using appropriate People Function forums and communities of practice, in line with the Group Talent Mobility Standard
• Ensure all business promotions are implemented in line with the Absa Group Promotions Standard.
• Track and monitor all promotions across the business on a monthly basis, and proactively address any deviations in a timely manner.

Performance Management

• Execute the business performance review cycle on an annual basis, in line with the Group standard and business requirements.

Retention, Off-boarding and alumni management

• Drive implementation of effective retention strategies for business ExCo succession pipeline talent in collaboration with the Leadership and Learning team.
• Implement employee off-boarding and alumni management in accordance with the Group Standard.
• Track and monitor all business critical and succession talent exits on a monthly basis

Capability Building

• Participate actively in the business Talent Management Community of Practice for personal upskilling, sharing of own knowledge, successes and best practices; and implementing all required manager or colleague-focused interventions in line with business and Group requirements
• Build business leaders’ and managers’ capabilities in owning and executing the talent management agenda as a personal and business priority.

Risk Management and Governance

• Ensure own understanding and implementation of all relevant Talent Management processes, control requirements and risk management frameworks including, onboarding, development, promotions and off-boarding.
• Support implementation of corrective action items with internal audit and management Assurance for findings related to talent management in the business.
• Drive a culture of proactive compliance and risk management within executive and management teams, and the business as a whole.

Education

• Bachelor`s Degrees and Advanced Diplomas: Human and Social Studies (Required)

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Job Summary

• Provide specialist advice and support in the implementation/development of operational planning and associated service delivery processes, methods and techniques.

Job Description

Overall purpose

• To provide confidential and highly efficient governance and administrative support to the core Finance Management governance forums.
• To work closely with individual Chairpersons to support the design and implementation of high quality governance for each of the forums.
• To arrange, support and have oversight of the periodic governance meetings, personally attending and minuting the meetings.

Main Duties

• Administer and facilitate all meetings related to the governance of identified FM forum meetings, giving advice on procedure at such meetings and preparing draft minutes of the proceedings.
• In consultation with the relevant chair(s), plan the forward schedule for governance meetings and committees; identifying the agenda items to be taken at those meetings.
• Liaising with governance chairs and senior leaders, preparing supporting papers for forthcoming meetings and ensuring they are distributed to relevant parties with the agenda in good time prior to the meeting.
• Take minutes of meetings, preparing draft minutes for approval by the chair of the respective meeting ensuring decisions and ownership of actions are accurately recorded. Approved minutes to be distributed to all meeting members in good time of the meeting. Ensure minutes are available on the agreed publishing sites or made available upon request.
• Timeous follow-up on action with action owners, keeping track of feedback provided.
• To keep a record of governance attendance at all meetings, including any apologies received, to monitor that a meeting remains quorate (notifying the meeting chair if the meeting ever becomes non-quorate). To notify the chairs of any likely disqualifications by reason of consistent non-attendance.
• Ensuring Terms of Reference for all forums are established with support from the Chairperson and maintained on a periodic basis.
• Providing other administrative support as needed, including other ad hoc meetings.
• Keeping up to date record of FMR Portfolio Steerco Terms of Reference documentation, with a log of Attendees and meetings.

Relevant Experience:

• Experience of working in an administrative role.
• Experience of maintaining efficient electronic and manual filing systems.
• Experience of minuting meetings to a high level.
• Experience of using Microsoft Word and Excel to an intermediate level.
• Previous experience of governance.
• An understanding of the legal requirements for record management.
• Knowledge of Project Management Methodologies will be advantageous.

Education and Training:

• Excellent standard of English and written communication.
• Willingness to undertake further training relevant to the post.
• Good level of IT skills.
• Special Skills and Knowledge
• The ability to handle pressure, to prioritise tasks and to meet deadlines.
• Excellent organisational and time management skills.
• Attention to detail/accuracy.
• An understanding of how to handle sensitive data of a confidential nature.

Personal Skills and Qualities

• Ability to communicate at all levels.
• Ability to work effectively as part of a team but also to work using your own initiative.
• Ability to deal with matters of a confidential nature.
• Sense of urgency

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To provide advice and support in practice formulation and associated best practice improvement tactics; enabling the provision of specialist change management expertise.

Job Description

• Project Delivery: Liaise with the Change Council to gain approval on projects/change initiatives requested by the various business units (BUs) Assign the project/change initiative to the relevant portfolio manager in order for them to effectively resource the project.
• Vet the resources assigned to the project by the portfolio manager and approve or decline the proposal.
• Oversee the development of the project plan, funding approvals through regular discussions with the portfolio manager or project manager.
• Provide corrective guidance where needed and approve the final recommendations that the project manager will present to the business units.
• Hold weekly meetings with either the portfolio or project manager to discuss and review progress made, risks and issues identified and where needed, provide guidance and resolution on any relevant matters.
• Attend project governance meetings, for example, Steering Committees (SteerCo's), Change Councils, etc to maintain oversight of and review the project with all the relevant stakeholders.
• Review the architectural design proposed for the project/change initiative to ensure that it complies with the principles of scalability, reuse, sustainability, financial feasibility and ensure that the business processes are pragmatic.
• Any non-compliance to these principles will need to be reworked with the necessary individuals or they will need to liaise with the Sector's Chief Information Officer to provide dispensation.
• Where a vendor needs to be involved in the particular change initiative, work closely with the project managers to identify the most relevant vendor based on the desired change.
• Approve and manage the vendors' responsibilities and accountabilities on projects through regular reviews, meetings, steer co’s, and other general feedback sessions.
• Provide feedback on the various change initiatives currently in focus to the Chief Operating Officer (COO) on agreed period basis through one on one interaction.
• Provide feedback on a monthly basis for Executive Committee (EXCO) by updating the monthly EXCO report.
• Attend other Meetings to provide feedback as and when requested to do so by the COO.
• Provide feedback to any other stakeholders, for example, another General Managing, Project Sponsor etc as and when requested to do so by the stakeholder.
• To provide a holistic overview of all change projects by collating weekly and monthly progress and performance reports based on submissions from project managers.
• Develop executive summaries based o the key risks, issues and milestones for review by the Chief Operating Officer and all other key role players for each report pack.
• Timing of reports are dependent on project deadlines as determined by project managers and business process owners.
• Understand the business strategies and medium term plans (MTP) and ensure that new proposals for projects or initiatives are aligned to the elements before approving proposals.
• Prioritise the change portfolio by reviewing all new business cases against strategic priorities and negotiating with Head of the business area to finalise the priority lists.
• Mobilise executives within the business to support key programmes by communicating project intent and obtaining buy-in and resource allocation for delivery of key components.
• For all new project and system change requests, ensure that a thorough risk assessment is conducted to determine the interdependencies between this and other projects and the impact proposed changes may have on seemingly unrelated processes and systems.
• Review recommendations prepared by the team on how to address these and determine whether the risk and mitigation is adequate or the change should be altered or declined.
• Solutions Development and Implementation: Drive new thinking within the business by proactively identifying, incubating and packaging relevant concepts/solutions that can be applied to the BUs in such a way that they improve efficiencies, productivity and competitiveness, whilst reducing costs.
• Engage with the BU Heads on a regular basis, to understand the business drivers and areas in the business that compromise the business to deliver services efficiently and effectively and that are extremely expensive to operate or fulfil on.
• Creatively explore ideas that can help solve business problems identified above, by facilitating think tank session with staff to encourage the development of ideas that will lead to resolution.
• Provide specialised advice and direction to ensure that the team move these ideas from concept to action and that they prototype the ideas and test the effectiveness, feasibility and adoptability of the solution.
• Approve the packaged offering and ensure that it's presented by the relevant individual, to the business as an implementable solution.
• Support Change initiatives in which new concepts are being investigated or proposed and provide input, guidance and direction to these discussions.
• Contribute to the development of business unit strategy for the next 1-2 years by providing a view on potential improvements for product or services and an assessment of the existing situation and anticipated changes in the external environment.
• Review project closure documentation prior to giving the go-ahead to formally close a project.
• This includes reviewing the project deliverables against actual deliverables, the benefits realisation reports and the plans to move the processes or systems into business as usual.
• Architecture:
• Ensure that the business environment is appropriately architecture, so that the business as a whole can benefit from one holistic architecture, as opposed to individual silos which support each BU.
• In designing the architecture of business, specific focus needs to be placed on the Services Orientated Architecture (SOA). In conjunction with Group Technology, review, design, discuss and depict a single architecture for the business area.
• Give input to design architecture into discrete layers of functionality that support loose coupling and scalability from channel to back end applications.
• Conduct research on a frequent basis in order to remain up to date with trends in the industry and the extent to which they impact technology, processes and architecture and evaluate business position against these trends.
• People Management: Work with managers in the team to achieve excellent business results through continuous people development and mentoring activities
• Ensure the development of a high-performing team through embedding formal Performance
• Development and informal coaching for the management team on how to conduct meaningful Performance Development discussions with their direct reports and ensure that they conduct the process effectively
• Determine and analyse training and development needs for managers and ensure they do the same for their teams.
• Ensure that identified training is budgeted for and executed
• Establish and maintain succession plan for the management team in the area using the formal
• Talent Management process for identified talent and an informal process for remaining roles
• With the support from the HR Business Partner, interview and recruit direct reports and provide support to them during the recruitment of their teams on request
• Ensure that managers create effective workforce plans and recruitment demand plans for their areas
• Review requests from managers in the team for headcount changes.
• Recommend, approve or decline of the request to the COO.
• Approve leave requests for direct reports and ensure that they manage the leave planning for their teams effectively
• Act as second level escalation point for all grievances raised in the business unit
• Ensure that all poor performance is addressed through the Absa Performance Accelerator (APA) Programme and that continued poor performance is adequately dealt with.
• Review APA reports to determine effectiveness of interventions
• Motivate employees in the department and ensure that their efforts are recognised
• Develop appropriate Employee Opinion Survey (EOS) action items together with the

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required), Bachelor Honours Degree: Human and Social Studies
   

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Job Summary

• Overall job purpose to plan, manage and monitor the implementation of operations related activities for all Process Automation support services as determined by the Physical Channels Future Fit Operations strategy and processes in order to deliver on approved operational plans in an effective and efficient manner. Drive the overall migration of non empathetic jobs performed in branch to embrace automation and digitization agenda.

Job Description

• People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development
• Stakeholder Management: Actively engage internal and external stakeholders to ensure customer satisfaction. Critically engage with all team members within the Transformation and Advanced Production team while interacting with the broader Operations Team.
• Key engagement will be to consistently provide inputs and feedback on implemented solutions to both the Transformation Design Team and the National Operations Team.
• Ensure the Process Automation agenda is understood and the implementation of solutions are given highest priority in our drive to reduce frontline effort and improve our controls environment. Provide active feedback and recommendations as to how we can apply automation in our environment, through understanding our operational landscape as well as utilizing your understanding of the Branch Network.
• Maintain a proactive relationship with key stakeholders within the Operations team and product operations teams.
• Business Performance: Ensure own and team performance against business, efficiency and continuous improvement targets, as well as customer outcomes. Stay abreast of the evolution of Automation Technology and the implications this may have on the production environment.
• Constantly look at how we can improve the production outcomes of the process automation areas, through continuously reviewing data and provide insights and recommendations based on empirical data.
• Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards. Play a critical role in determining and documenting new processes and procedures with the implementation of Automation within Physical Channels Operations Team. Provide insights into the impact of automation on existing procedures and policies. Act as an SME pertaining to Automation and the use of robotics to fulfilling activities on behalf of the Business Unit.
• Administration: Effectively fulfil all required administrative duties, including tracking and reporting on the progress and evolution of the Advance Production Team, while providing regular reporting and feedback to the T&AP Team.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)