Job Opportunities at Volvo Group

Job Objectives

• Responsible for the GRE operational and financial responsibility for designated sites, including property and facility management, projects, investments, divestments, leases, masterplans and stakeholder demands at tactical level.
• Responsible to ensure health & safety compliance within the day-to-day service delivery within the GRE scope.
• Responsible for assuring compliance with relevant directives, authority regulations, laws and property legislation.
• Responsible for investments and divestments including land and property acquisitions.
• Responsible to analyse and prioritize among investment needs and prepare data for investment cases.
• Responsible for preserving the operation and value of Volvo’s properties/facilities at site level, including overall budget responsibility and follow up for income, costs and projects.
• Responsible that all activities undertaken are focused on cost efficiencies, adding value and aligned with the RE Financial Business plan and Operational plan.
• Responsible for Site Master plan execution.
• Responsible for execution of all property- and administrative projects according to the investment process.
• Responsible for content, data accuracy and ensuring timely updates for all dimensions in property databases and other real estate specific systems.
• Responsible for the full process regarding internal and external lease contracts including negotiation, invoicing and secure contracts when new or changed tenant.  
• Responsible for specifications and negotiations of contracts for maintenance, consultants and services in cooperation with Volvo’s purchasing function. 
• Responsible to maintain a close cooperation with business control, to understand and explain the cost development as well as drive improvements to get back on track if needed.
• Responsible for local dialogues with our colleagues after alignment with business control regarding cost calculation output and figures for forecast. 
• Responsible for property tax, indexation and insurance values.
• Responsible to secure space optimization for offices.
• Coaching and reviewing the work of lower level professionals.

Who are you?

• To add value in this position you need to be service minded with a stakeholder focus. You are well organized, can manage your workload and have excellent communication and networking skills. You believe in yourself and what you do - and you are a really good listener. But most of all, you are a true team player and you contribute with good team spirit.

To be successful in your new role we want you to have the following knowledge/experience:

• Property management diploma/ Civil engineering diploma
• Solid technical knowledge of building installation systems.
• Proficient skills in building construction methods/ site infrastructure specifics.
• Knowledge of authorities demands and property legislation. 
• Experience of project management. 
• Negotiating and financial knowledge, how to add business value. 
• Good presentations skills.
• Appropriate licenses where applicable. 
• Minimum 8 years’ experience in real estate and facility management.
• Thorough knowledge in financial control.  
• Experience from working in an international environment is an asset.
• B.Comm University degree or equivalent is required.

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Job Objectives:

• Manage Key Performance Areas of staff.
• Disciplinary procedures.
• Conduct interviews.
• Manage staff development -Training matrix of staff.
• Prioritizing workload.
• Plan shifts, standby.
• Compile reports.
• Inform Product Support Department of product failures.
• Ensure that technical information is updated.
• Ensuring that warranty claims are administered as per the warranty binder.
• Ensure that maintenance contract claims are administered.as per the policies and procedures.
• Ensure that Health & Safety is managed as per the OHSA 85 of 1993 and Volvo policy directives.
• Manage the Lean for Retail program.
• Manage mechanics KPI’s Productivity, Efficiency & Utilization.
• Manage and Control mechanics’ overtime.
•  Providing customers with excellent service.
• Ensuring that work is carried out to Volvo Standard and as arranged / agreed with customers.
• Constant customer feedback.
• Handle customer queries.
•  To be financially profitable
• Promote labour and sublet sales.
• Ensure optimal management of customer accounts.
• Proper cost control.
•  Implement and maintain the Branch key performance indicators and business plan.
• Promote labour and sublet sales.
• Ensure that all cash is collected.
• Proper cost control.
• Ensure the workshop is profitable.
• Maintain targets as per KPIs and Business plan.
• Manage the WIP to ensure same day invoicing.
•  Assist the Branch Manager in managing the branch to ensure profitability.
• Ensure operating cost is reduced to acceptable standards and targets.
• Ensure that the labour is productive and efficient.
• Customer satisfaction is maintained and exceeded.
• Create an environment that fosters excellence.
•  Compliance to ISO 9001 and Safety.
• Ensure all processes in area of responsibility are following ISO standard.
• Ensure the safety process are followed.
• Ensure the Safety Act and Regulation is adhered to.

Qualification & Job Experience

• Matric/N3.
• Qualified mechanic and Transport Management (Diploma).
• 5 years’ experience as workshop Manager.
• Computer literate (Automate and V-cads).

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Job Objectives: 

• Be the front face for the branch
• Assist all departments.
• Full responsibility of the switchboard which includes receiving calls, taking and disseminating messages.
• Promptly answer phones.
• Transfer incoming calls to respective extension.
• Ensure accurate messages taken when persons are not available.
• Receive guests/visitors. 
• Ensure person being visited is promptly advised and give feedback to guests/visitors.
• Handling client queries and complaints.
• Facilitate posting of goods and documents through courier services.
• Ensure that internal mail is sent to the Dealer Network via Sky Net couriers.
• Updating of courier records.
• Assistance with faxing, copying and scanning when required.
• General administration duties when required. 

Qualification & Job Experience

• Matric/N4
• Receptionist/Secretarial/Administration Qualification an advantage.
• 3 years reception and switchboard experience.
• Strong administrative background.
• Computer literate. 
• Understanding and working knowledge of Outlook, Excel and Word.

Key Competencies

• Excellent telephone skills.
• Attention to detail.
• Self-motivated.
• Excellent customer and interpersonal skills.
• Communication skills. 
• Verbal and written.
• Listening skills.
• Understanding of diverse cultures.

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Job Objectives

• Customer satisfaction and complaint handling.
• Planning the workshop utilization capacity.
• Calculation & preparation for retail invoicing, internal invoicing and claim handling.
• To open and process job cards for repairs, maintenance and service.
• To Transfer all relevant information from job card to computer system accurately.
• To close job cards and monitor work in progress.
• To be the liaison person between the customer and Volvo.
• To assist Technicians with VST’s & RST’s.
• To assist with the Workshop administration duties.
• To check and maintain maintenance parts store.
• To assist with Health & Safety requirements of the branch.
• To conduct regular checks on Company vehicles as per the company policy.

Qualification & Job Experience

• Grade 12 / N3.
• Administration Diploma (an advantage).
• 2 years minimum of strong administration in a workshop environment.

Key Competencies

• Good verbal and written communication skills.
• Ability to plan and organise.
• Good customer service skills.
• Accuracy and attention to detail.
• Ability to work under pressure.
• Good Time management.
• Commercial/ Retail mindset.
• Relating/Negotiating.

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Job Objectives:

• Interfaces directly with end customers in the territory, negotiates deals, sells products and solves problems.  Ensures deals are complaint with company regulatory and tax requirements.
• Undertakes background research to gather information on the customer’s business, segment and financial situation ensuring that deals are most likely to be approved by the appropriate Credit & Risk Committee.
• Seeks new opportunities to enhance service offerings through a profound knowledge of the customer’s business.
• Meets customers together with the dealers, Volvo Group product sellers and facilitates sales with VFS bundled offerings.  Proactively introduces fee-income offerings, particularly insurance, at the point of sale - POS
• Attends meetings at the dealerships to promote VFS, follow opportunities and gather information on customers and markets.
• Delivers point of sales training and provides guidance to dealers, Volvo Group product sellers in all VFS products and offerings.  
• Provides input to sales forecasts. Supports quarterly key dealer reviews.

Relationships

• Establishes strong relationships with customers and key accounts to improve the achievement of business objectives.
• Develops and controls a strong dealer network to cover the territory and works together with the dealers to facilitate VFS’s presence in the market at the end customer.
• Builds and maintains strong working relationships with Volvo Group product sellers in order to align and achieve common objectives through positive business relationships.

Other

• Implements the local commercialization of new products and services.
• Provides assistance regarding debt collection and risk management activity as and when requested.
• Provides input to performance reporting and forecasting of sales performance and its reporting within territory.

Job Knowledge & Skills Requirements:

• Good understanding of the business of VFS, the Volvo Group products and the customer/dealers businesses.
• Strong ability to build, develop and maintain strong relationships with customers, dealers, and colleagues in the Group’s product companies.
• Excellent sales and negotiating skills.
• Analytical ability to compile and motivate a credit application
• Ability to develop, explain and sell complex, bundled offerings.
• Is target-driven and self-motivated in achieving objectives.
• High level of IT application skills.
• High level of English (oral/written).

Qualification & Job Experience

• BCom University degree or equivalent is required.
• Good financial understanding.
• Strong business understanding.
• Typically, a minimum of 3 years’ experience in a similar sales role.
• Previous experience in a commercial vehicle company is preferred.
• High level experience in MS Office applications (Word/PowerPoint/Excel).

Key Competencies

• Adhering to Principles and Values.
• Delivering Results and Meeting Customer Expectations.
• Leading and Supervising.
• Decision Making and ability to take initiative actions.
• Following Instructions and Procedures.
• Coping with Pressures and Setbacks.