Job Opportunities at Tsebo Solution

Duties & Responsibilities

• Management of on-site front of house staff
• Setting and management of service delivery standards
• Training of all front of house staff
• Implement and maintain systems
• Analyse and pre-empt client needs and possible complaints
• Stock controls and asset management
• Management of client satisfaction and contribute to quality control programs
• Client / Customer relations - maintaining sound interpersonal relationship with the Client.
• Human Resources management (including I.R., training and development) and performance management
• Operational standards - maintaining all operational standards as agreed
• Meeting all quality / star grading standards in all areas of responsibility, as per Fedics Grading checklist
• Make sure all financial standards are in place
• Assisting the Manager in management of the business where needed

Skills and Competencies

• Strong judgment and problem solving skills
• Excellent people skills
• Strong interpersonal and communicative skills (verbal and written)
• Flexibility with regards to working hours
• Attention to detail
• Client service orientated
• Business management principles
• Fully computer literate

Qualifications

• Relevant tertiary qualification and/or equivalent level of competence
• Matric
• Previous experience in similar position preferably
• Good communication and customer relations skills

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Duties & Responsibilities

Operational Delivery

• Liaise with relevant stakeholders to monitor and ensure costs are contained within budgets (OPEX and CAPEX) .
• Review and report on monthly variance reports as required by your Manager ie actual vs budget
• Ensure compliance with TFS policies and procedures related to financial management, controls and expenditure authorisation levels
• Monitor all orders on a daily basis
• Ensure all requests to purchase are followed by a quotation
• Match quotations, purchase orders and invoices on the Infor EAM system
• Follow up to ensure all suppliers submit invoices timeously with service reports where necessary
• Ensure satisfactory completion of jobs and the delivery of jobs by requesting an original invoice and ensure it logged on a spreadsheet
• Ensure all purchase costs are properly allocated to the correct divisions/cost centres
• Accurately complete the TFS invoicing to Client avoiding duplications
• Adhere to cut off dates stipulated by TFS and the client. Liaise with Client finance team on payments to suppliers
• Provide Infor EAM reports monthly or as requested by the TFS team and Client
• Assist with the compilation, preparation and review of monthly variance reports
• Ensure all invoicing deadlines are met for both Client and TFS
• Ensure all sub-contractors adhere to the invoicing cut off dates
• Ensure all invoicing is submitted to TFS head office finance team at the cut off periods
• Ensure all finance administration is complied with on site
• Liaise with TFS Managers to ensure all contract documentation is maintained and updated
• Assist your Manager with the collation of leave and overtime forms and preparation of variation reports
• Familiarise yourself with and ensure ongoing implementation of TFS’s quality management system for all policies and procedures related to Quality, Environment and Health and Safety
• Ensure supplier payment reconciliations are up to date to avoid suspension of services
• Communicate terms of trade to suppliers to ensure compliance when necessary
• Obtain statements from suppliers, copy all invoices and statements, and forward originals to TFS finance

Overarching Contractual Delivery

• Ensure all Client financial policies and procedures are complied with and:
• where required provide data to support Client reporting requirements;
• at all times during this Agreement act in Client best financial interest;
• operate a transparent “open” book approach to the financial management of the services;
• expenditure management and approvals; and
• financial audit and controls.
• Assist to record and monitor actual spend against budget expenditure throughout the financial year
• Assist with all required financial reporting when required.

Customer Focus

• Work with teams to develop and maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute toward improving customer lifetime value.
• Interact with client to provide and process information in response to inquiries, concerns and requests about products and services.
• Conduct client satisfaction surveys to ensure clients are satisfied with the products and services.
• Keep up to date with business developments and strategic objectives within the environment.
• Provide advice on general changes and compliance within the workplace management framework when required.
• Work with processes and procedures in such a way that operational efficiencies and performance are enhanced.
• Attend to and resolve all customer queries timeously or escalate when necessary.
• Follow up and follow through on all escalated queries timeously.
• Manage conflict.

Reporting

• Prepare monthly reporting within set timeframes for distributing to the relevant parties.

Code Of Conduct

• Undertake such other responsibilities as directed by Management that will drive sustainability.
• Work in a flexible way when the occasion arises so that tasks, which are not specifically covered in the job description, are undertaken.
• Take responsibility for one’s own performance.
• Promote TFS’s & Client image and corporate citizenry through deliberate and co-ordinated activities.
• Adhere to the TFS’s Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures as applicable to this position.

Ensure TFS ethical values are adhered to.

Skills and Competencies

• MS Office Suite
• Knowledge of facilities management and the hospitality industry.
• Good understanding of the utilisation of the INFOR EAM and ERP system.
• Proficiency in English; knowledge of additional languages is a plus
• A customer-oriented and professional attitude
• Outstanding communication skills both oral and written
• Excellent organizational and time-management skills
• Hospitality and customer centric focus.
• Knowledge and understanding of service level agreements
• Excellent report writing skills
• Problem solving and analytical skills
• Financial and business acumen
• Budgets

Behavioural Qualities

• Emotional Intelligence: ability to work with colleagues who have different ways of behaving and interacting.
• Resilience: ability to cope with setbacks.
• Ability to work unsupervised and within a team.
• Self-disciplined, motivated, energetic self –starter with an exemplary work ethos.
• Capability to interact with both internal and external customers at all levels.
• Ability to maintain confidentiality.
• Attention to detail with a methodical and structural approach.
• Results focussed and professionalism
• Ability to multitask
• Ability to follow established procedures.
• Ability to work under pressure.
• Project a professional and competent image at all times when on duty.
• Customer centricity.
• Ability to deliver high quality and proactive service to internal customers
• Ability to effectively manage systems.
• Ability to use own initiative and to operate with no management support when required
• Must be an extrovert and be approachable at all levels in the working environment

Qualifications

• Grade 12 (non-negotiable) plus….
• Bookkeeping/Accounting Certification or equivalent
• Computer literacy on MS Office and Infor EAM
• Minimum 3 years’ experience in finance in a similar environment

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Duties & Responsibilities

• To ensure that the Company & Statutory regulations regarding cleanliness & hygiene are complied with within all tasks undertaken.
• To ensure that the quality standards of both customer service and operating processes, health and safety standards and food standards are met.
• Assists in the preparation of meals, especially salads and desserts.
• Places entrees, salads, desserts and other food on the serving line.
• Keeps the serving line well-stocked and clean.
• May assist in training new employees.
• Stores and records food leftovers.
• Keeps canteen tables, kitchen and other areas clean and orderly.
• To ensure that customer expectations are met within the provisions of the contract.
• To ensure a high level of customer service within the area of responsibility.
• Where applicable, to ensure that stock in the designated area of responsibility is counted and signed over to the correct staff on the following shift.
• To carry out any reasonable request by management.
• To report and where possible take action when faced with customer and client complaints or compliments.
• To attend meetings and training courses as may be necessary.
• Performs related work as assigned.

Skills and Competencies

• Must enjoy practical and methodical work
• Be honest and reliable
• Have good hand-eye coordination
• Be able to work quickly and safely
• Have good personal hygiene
• Be free from skin allergies to foods and detergents
• Have good communication skills
• Must be able to work as part of a team.
• Must have the stamina to work 45-50 hours per week.
• Be able to bend, stand and lift.

Qualifications

• Be 18 years of age Must have completed at least a Nationa Senior Certficate

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Duties & Responsibilities

• Achieving predetermined sales forecasts.
• Networking for leads and sourcing for new business through existing base ,new opportunities ,driving cross selling and upselling
• Identify and develop sales opportunities, incorporating extensive cold calling activities, in order to maximize growth within the Commercial, Mining, Manufacturing and Industrial Sectors.
• Achieve sales targets at approved margins
• Preparation of quotes and proposals
• Account Management
• Acquiring thorough in-depth trade and competitor knowledge
• Pipeline and Forecast management
• Technical liaison with regards to installation and communication with all concerned to ensure successful delivery of installation.
• Ability to read drawings, and apply compliant solutions
• Understand and manage own deliverables, scope and good time management
• Work effectively within a dynamic team environment
• This position requires flexibility with regards to travelling
• Taking part in sales/marketing drives. After hours and over weekends when required

Skills and Competencies

• Technical knowledge regarding fire and safety products with at least two distributor certificates which will be an added advantage
• Be computer literate
• Consistently achieve annual targets more than R20m in project revenue.
• Excellent industry networking contacts including engineers, specifiers, architects and developers.
• Sales experience in the security industry an advantage
• Knowledge of Fire Industry and related electronic equipment to include Fire Alarm Systems, Gas Suppression Systems, Portables and Servicing and Maintenance requirements
• Experience of carrying out fire risk assessments, audit and due diligence inspections of existing buildings
• Selling experience at management level with a proven track record

Qualifications

• Post Matric qualification (Preferably in Sales )
• Advantage: Member of FFETA, FDIA, SANS 10139 &PSIRA
• SAQCC registered as a Level 5 Designer – This is an added advantage
• At least 7-10 year’s Fire Industry related integrated system sales experience
• Working knowledge and application of SANS10139, SANS322, SANS246, SANS1475, SANS369-1, SANS369-2
• Valid and current FDIA design qualified. Commissioning would be an advantage. SAQCC registered

go to method of application »

Duties & Responsibilities

• Management of on-site front of house staff
• Setting and management of service delivery standards
• Training of all front of house staff
• Implement and maintain systems
• Analyse and pre-empt client needs and possible complaints
• Stock controls and asset management
• Management of client satisfaction and contribute to quality control programs
• Client / Customer relations - maintaining sound interpersonal relationship with the Client.
• Human Resources management (including I.R., training and development) and performance management
• Operational standards - maintaining all operational standards as agreed
• Meeting all quality / star grading standards in all areas of responsibility, as per Fedics Grading checklist
• Make sure all financial standards are in place
• Assisting the Manager in management of the business where needed

Skills and Competencies

• Strong judgment and problem solving skills
• Excellent people skills
• Strong interpersonal and communicative skills (verbal and written)
• Flexibility with regards to working hours
• Attention to detail
• Client service orientated
• Business management principles
• Fully computer literate

Qualifications

• Relevant tertiary qualification and/or equivalent level of competence
• Matric
• Previous experience in similar position preferably
• Good communication and customer relations skills