Job Opportunities at Telesure Investment Holdings (TIH)

JOB PURPOSE :

• Connect with the customer and consultant, conduct needs analysis and propose solutions and benefits to the customer and consultant. Need a solid knowledge of products, their characteristics, and market as well as focus on growth of the brand. Ensure consultants are performing against targets, while reviewing their performance and coaching them to do so to assist in achieving the required sales and operational results.

RESPONSIBILITIES :

Operations Management :

• Provide operational support services and sometimes act as first-line supervisor of a transactional operations area. Involves using existing systems and protocols.

Performance Management :

• Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organization's performance management systems to improve personal performance.
• Manage and report on team performance; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these, taking appropriate corrective action where necessary to ensure the achievement of team / personal objectives.

Customer Management (External) :

• Help manage clients by carrying out standard activities and providing support to others.
• Manage customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response.

Operational Compliance :

• Identify, within the team, instances of non-compliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.

Leadership and Direction :

• Explain the local action plan to support team members in their understanding of what needs to be done and and how this relates to the broader business plan and the organization's strategy, mission and vision; motivate people to achieve local business goals.

Capability Building :

• Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching in own area of expertise to enable others to improve performance and fulfill personal potential.

Customer Relationship Management (CRM) Data :

• Monitor team members' use of the customer relationship management system, identifying and resolving standard issues and escalating these to a senior manager as appropriate.

Insights and Reporting :

• Extract and combine data to generate standard reports.
• Identify gaps and suggest improvements to achieve targets and goals.

Work Scheduling and Allocation :

• Develop short- or medium-term work schedules in order to achieve planned commitments.
• Approve overtime or use additional resources as needed.

Personal Capability Building :

• Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.
• Keep up to date with business products and keep abreast of changes in the insurance industry, including competitor products.
• Gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, and industry best practices through ongoing education, attending conferences, and reading specialist media.

General Education :

• Matric / Grade 12 or SAQA Accredited Equivalent (Essential);
• Regulatory Exam 5, dependent on DOFA date (Essential);
• Full 150 STI credits, dependent on DOFA date (Essential);
• CPD hours (Essential);
• Class of Business Certificate (Advantageous);
• Degree and/or diploma in business/marketing (Advantageous) 5 or more years sales experience (Essential);
• Experience in Financial Services Industry (Advantageous)

Managerial Experience :

• 3 or more years sales experience in a leadership role (Essential)

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Job Purpose

• Build, develop and lead a skilled team, that provide analytical support, data mining, predictive modelling, strategic guidance and decision making; delivering a high ROI across the TIH group.

Responsibilities

Advanced and Predictive Analytics

• Deploy advanced and predictive analytics across the company by identifying compelling business cases, establishing synergies with different technologies, defining implementation road maps, and consulting with various business departments to derive actionable recommendations and customize solutions.

Leadership and Direction

• Communicate the function's strategy and its relationship to the organization's mission, vision and values; clarify the actions needed to implement it within the area of responsibility; motivate people to commit to these and to doing extraordinary things to achieve the organization's business goals.

Data and Analytics Strategy

• Lead the implementation of data and analytics strategy by developing a data insights integration approach and process aligned to key business processes and decisions.

Stakeholder Engagement

• Identify and manage stakeholders up to top management level, finding out their needs/issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions.

Data Exploration

• Lead the performance and integration of highly sophisticated analytics to promote understanding of different business areas or critical business challenges/opportunities.

Insights and Reporting

• Establish business-critical strategies to create, present, and communicate high impact data and analytics insights and recommendations to critical internal and external stakeholders.

Data Management

• Take responsibility for developing and delivering a key element of the organization's data management system.

Design and Conceptualization

• Lead a collaborative digital product/service design process by gathering input across all product/service portfolios to define a design system that is viable and scalable, and which strengthens the brand. Lead a cross-portfolio, multidisciplinary team that contributes to the evolution of the system.

Information and Business Advice

• Provide senior managers and the business unit with advice and guidance on policy, projects, and change initiatives.

Performance Management

• Manage and report on performance within the department or area of responsibility; set appropriate performance objectives for direct reports and hold them accountable for achieving these; take appropriate corrective action where necessary to ensure the achievement of annual business objectives.

Budgeting & Costing

• Manage budget plans for a department. Could involve development or delivery (or both).

Continuous Improvement

• Lead the review of existing operations and the implementation of innovation processes across the department to ensure that continuous improvement outcomes are delivered and that the department remains at the forefront of the industry.

Compliance

• Implement a compliance system (e.g. POPI act) and identify shortcomings in compliance processes, systems and procedures. Work is focused on an assigned unit or discipline.

General Education

Grade/SAQA Accredited Equivalent (Essential);

• 3-year degree in Information Technology / Sciences / Informatics / Applied Mathematics / Statistics /

Quantitative sciences / Actuarial sciences / Data Mining (Essential);

• Master’s Degree in Information Technology / Sciences / Informatics / Applied Mathematics / Statistics / Quantitative sciences / Actuarial sciences / Data Mining (Advantageous)

General Experience

• 8 or more years working experience within an analytical, data science or computer science environment (Essential);
• Do you have experience in the Financial Services Industry (Short-Term Insurance) (Advantageous)
• Do you have 6 or more years experience of planning, managing and organizing resources within short / medium timescales within the overall policy framework (Essential)