Job Opportunities at Surgo HR & Training

Primary focus of the job:

• To grow new and / or additional business.
• Building relationships with existing clients in their specific areas.
• Planning of monthly & daily activities and organising a daily diary.
• Achieving monthly sales targets.
• Focus on specific market areas.
• Re-signing and upgrading of customers.
• Prospecting and conducting of needs analyses and surveys.
• Follow-up on customer queries and ensure after-sales service.
• Follow-up on installations.
• Completion of installations, withdrawals & surveys.
• Ensure customer satisfaction & smooth running of the business.
• Prepare and submit commission sheets.
• Promote the image of the Company.

Requirements:

• Own, reliable vehicle. Valid Code EB or higher
• Grade 12
• Tertiary qualification Sales or Marketing
• 2-years' experience In Sales
• Excellent telephonic and communication skills.
• Must be able to work independently.
• Must be computer literate.
• Excellent time-management and self-management skills.

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Key Responsibilities:

• Monitor and evaluate customer service interactions to ensure quality standards are met.
• Provide detailed feedback to CSRs on their performance.
• Identify areas for improvement and recommend training or process adjustments.
• Collaborate with the training team to develop quality improvement initiatives.
• Ensure compliance with regulatory requirements and company policies.

Requirements:

• Fluent in German and English.
• Experience in quality assurance or a similar role in a customer service environment.
• Strong analytical and communication skills.
• Attention to detail and ability to provide constructive feedback.

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ROLE PURPOSE

• To manage and coordinate the technical / specialist maintenance related functions to ensure that our clients buildings and projects in the Western Cape are effectively and efficiently maintained.

ROLE DELIVERABLES

Key Performance Areas Activities Key Performance Indicators

• Technical Maintenance
• Plan, coordinate, and assign activities to the maintenance team. (Prioritize critical items)
• Provide input into the development of the reactive and planned maintenance budget.
• Co-ordinate department activities with other department activities and or programs, including the scheduling of meetings and the resolving of problems.
• Respond to emergencies timeously as needed.
• Ensure that health and safety protocols are adhered to.
• Train staff safety at workplace skills. (monthly and record)
• Perform some technical maintenance tasks where needed.
• Monitor and manage the quality of work performed by the maintenance team.
• Maintenance procedures effectively implemented
• Work order roll-over from one year to the next is not more than 10% of total work orders received.
• Ensure maintenance staff completes a minimum of 4 reactive work orders per day.
• A safe workplace is created with few or no incidents.
• Maintenance work is planned and scheduled to ensure quick response times
• Maintenance completed meets quality requirements

Key Performance Areas Activities Key Performance Indicators

• Provide technical expertise to contractors and or maintenance team.
• Most efficient practice is followed to complete tasks.
• Administration
• Manage and report on actual expenses vs approved budget.
• Prepare reports related to materials and supplies used to complete work.
• Ensure an adequate supply of repair and replacement materials.
• Report weekly on all critical issues on site.
• Complete tasks in action item list timeously and report on this weekly.
• Maintain good records related to all aspects of assets in the WC.
• Attend to special assignments given by the Operations Manager as a matter of priority.
• Inspect and evaluate reporting from supervisor and staff (i.e. timesheets, work orders, etc.)
• Maintenance expenses are within the approved budget.
• Stocktaking matches material requested, bought, and used.
• Accurate reporting and records are maintained
• Reports are submitted accurately and in time.
• Staff Management
• Build an effective and successful team.
• Manage staff disciplinary processes as per labour law requirements.
• Address staff issues and concerns.
• Performance management of staff including:
• Conducting monthly one on ones
• Conducting annual performance reviews
• Defining performance objectives and outcomes
• Focus on skills development
• Staff performance outcomes achieved.
• Staff are content, positive, and performance driven.
• Staff who do not score satisfactory during the performance appraisal are given special attention until they perform to the level as expected.

ROLE REQUIREMENTS

• Qualifications and Experience
• A minimum of a Grade 12 or NQF 4 is required.
• At least 5 years supervisory experience, preferably in a technical maintenance environment.
• Basic MS skills are required (Word, Excel and Outlook)
• ABET 4 literacy and numeracy

Skills

• Communication
• Customer service
• Relationship management
• Financial accounting and budgeting
• Planning and organizing
• Problem-solving
• Performance management
• Gathering and analyzing information
• Maintenance planning
• Safety and security standards
• Computer (MS word, excel and outlook)

Attributes

• Emotional control
• Assertiveness
• Persuasion
• Interpersonal skills
• Attention to detail
• Situational sensitivity

KEY INFLUENCES

• Internal
• Operations Manager
• Regional Manager
• Client Services Manager
• Housing Manager and Supervisor
• External
• Tenants
• Service providers
• Stake Holders

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Job Purpose:

• Rent collection and management of vacancies. Management of client relationships. To oversee the maintenance management of the buildings and the grounds. Management of visiting stakeholders, staff, and service providers.

Responsibilities:

Client Services Management

• Manage vacancy levels in the buildings by assisting prospective tenants, facilitating viewing of vacant units, sourcing new tenants, and conducting information and leasing workshops.
• Manage the rental collection process by distributing rental statements, reviewing arrears reports, following up on tenants in arrears, distributing arrears letters, and implementing credit control procedures
• Manage and facilitate the intake and exit process for new tenants, including welcoming and inducting them, discussing house rules, and completing take-on snag lists with both new and existing tenants while also managing the tenant exit process

Service Provider Management

• Review the performance of relevant staff and service providers such as cleaners, maintenance personnel, security, garden services, refuse removal, and MES, by conducting meetings and providing feedback on their performance

HR / Staff Management

• Identify, recruit, interview, and select suitable candidates for vacant positions on site; induct, train new staff, and facilitate the probation period process.
• Conduct performance appraisals, derive action plans to improve performance, identify training opportunities, conduct disciplinary processes when required, motivate teams, and hold weekly meetings

Maintenance and Security

• Review overall maintenance and security of the building, liaising with the maintenance manager on identified concerns
• Address maintenance requirements reported by tenants by investigating work needed, requesting work orders, attending to minor maintenance, overseeing the in-house maintenance team, and reporting on service provider performance
• Manage the building's condition by inspecting the premises, identifying concerns, investigating and reporting security or maintenance incidents, and ensuring the cleaning team is well-equipped and trained to maintain cleanliness

Administration

• Complete weekly and monthly reports accurately and on time, attend meetings with Internal Influencers.
• Process and send all documentation to the head office

Social Climate Management

• Review the social climate in the building, address minor social issues, and refer them to the MES social worker when necessary
• Report any major social issues and encourage tenant participation
• Address tenant behavioral issues promptly, issuing warnings as needed for violations of house rules

Qualification and Requirements:

• A minimum of a Grade 12 is required
• At least 2 years building management is required
• Experience in maintenance is required
• Well versed in English and Afrikaans (Speak, read, write) - a third language proficiency will be advantageous
• Strong personality and trainable
• Strong people management skills
• Problem solver
• Must be present and willing to help always
• Must reside on the premises (2-bedroom flat will be provided) Belhar