Job Opportunities at Santam Insurance

Job Description

The purpose of this position is to process all the allocated Motor Claims and get them ready for an assessor to be appointed. The CSC will be responsible for all queries on the claim.This will include communication with the client, Intermediary and or Service Provider as well as arranging rental on the claim.

Key Responsibilities

• Manage workload and instructions from system through any communication and or documents.
• Required to check completeness and correctness of documents.
• Responsible for all actions to get claim assessment ready.
• Contact client or intermediary telephonically for any identified outstanding information.
• Required to follow up on claims to receive digital images and or any documentation necessary for Assessment.
• Handle complaints, queries and all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers, Claims Committee and Underwriters.
• Process payments and orders as per Assessor recommendation and instruction
• Responsible for arrange and manage car hire requests and extensions
• Compiling of all rejection letters and distribution thereof to relevant stakeholders

Qualifications and Experience

• Matric
• Fully computer literate (MS Office)
• 2 - 4 years’ claims experience
• Any previous claims handling, pre-support and or post support experience is advantageous
• Knowledge of Abuntex, BPM and Codeplex will be an advantage

Competencies

• Problem solving.
• Information Seeking
• Producing creative solutions.
• Adapting to changing circumstances.
• Performing under pressure.
• Deciding & initiating action.
• Teamwork and cooperation
• Customer Service Orientation

Skills

• Ability to verify and interpret policy and appraisal detail
• Good communication skills
• Telephonic skills
• Ability to handle conflict and negotiate
• Basic business ethics

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The Product team works at the core of the business to research, design and deliver offerings that our customers love. We are looking for a Product Manager to own the Mobile App (iOS and Android). Your ultimate goal is to establish JaSure as South Africa’s favourite insurance App. You enjoy moving fluidly between strategic thinking and product delivery and execution. You will report to the Head of Product and work daily with a squad of designers, engineers, testers and others. You will be the first Product Manager in a team that will be growing to three PMs by 2024. You’ll work with leaders from across the business—as well as external stakeholders—to deliver on our business goals.
JaSure comprises a team of dynamic, talented and experienced technology, marketing and insurance professionals from diverse backgrounds. JaSure is part of the Santam Group. Santam is the leading short-term insurer in South Africa with a market share of more than 22%. Santam provides a diverse range of insurance products and services in Southern Africa and internationally through a network of 2,700 intermediaries and direct channels.

Culture

In short: take responsibility for deliverables and treat each other with respect. We are building a business where the following are valued:

• Take ownership, be accountable
• Reasoned argument
• Respect
• Foster the team’s growth and have fun
• Leadership is a role not a rank

Responsibilities

Strategic Thinking

• Understands the company strategy and where their work fits in.
• Sets the strategic direction for the JaSure App, in close collaboration with the Head of Product and the broader leadership team.
• Stays abreast of the mobile technology landscape and identifies opportunities to leverage emerging capabilities of mobile platforms and devices.
• Thinks critically about prioritisation decisions and makes smart trade-offs.
• Identifies new opportunities to move the needle for the business.

Analytics and Technical Skills

• Seeks to understand the end-to-end technology environment and architecture.
• Fulfils the role of Product Owner within the Agile software delivery environment (backlog grooming, sprint planning, ticket development etc.)
• Creates thorough specifications incorporating core and edge cases. Collaborates effectively with engineering on data model design and system architecture.
• Conducts rigorous testing to ensure a high quality end product.
• Understands and improves the App analytics environment and proactively uses data to inform design or prioritisation decisions.

Problem Solving and User Understanding

• Conducts formative product discovery and user research to understand the problem, solution space, and user needs.
• Validates design decisions through user testing and/or research.
• Partners closely with Design on user experience decisions.
• Can quickly troubleshoot and diagnose bugs and issues.

Collaboration and Communication

• Maintains strong and effective working relationships with peers.
• Builds effective partnerships with counterparts in other departments.
• Contributes to cross-functional initiatives in a collaborative manner.

Leadership

• Helps build and improve the Product team, tools,  and ways of working
• Supports recruitment processes within Product and in other functional areas
• Turns vague ideas into implementable projects.
• Sets an example to others by embodying the JaSure values.

Qualifications and experience

• 5+ years digital product management experience (e.g. Product Manager, Product Owner).
• Bachelor’s Degree in a relevant field or equivalent professional experience.
• Experience product managing a Mobile App (Android and iOS).
• Experience in a start-up environment is advantageous
• Business and system analysis experience is advantageous
• Experience in Insurance or Financial Services is advantageous.
• Experience with product analytics platforms e.g. Firebase, Google Analytics, Mixpanel, Amplitude, Kissmetrics etc.
• Excellent verbal and written communication.
• Passionate about the Tech industry and has an eye towards the future.

Environment

• Start-up environment within a leading insurance corporate.
• Market-related compensation with numerous benefits.
• Remote first.
• Access to co-share offices in Johannesburg and Cape Town that allow us to connect in person and ideate around a whiteboard.
• Flexible working hours.
• 27 days annual leave to balance your work and life.

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What will you do?

Under general direction, researches, collates, records and examines coverage information to make highly complex short term claim settlement determinations. Within company guidelines, approves or denies payment. May assist in training lower level Claims Clerks. 

What will make you successful in this role?

• Understanding incoterms (contract of sales)
• Understanding international & local trade 
• Fully acquainted with shipping documents 
• Able to understand standard marine policy wording including Hull & pleasure craft / Stock Throughput / Cargo Policies 
• Fully understand the Institutes Cargo Clauses especially "A", "B", "C", AIR / Frozen Food Clauses 
• Report all complex claims and claims over mandate to seniors based on their mandates 
• Responsible for requesting mandated payments 
• Assist in extracting files for diary & maintain diary control as may be requested by Senior claim specialist / team leader 
• Involves team leader / specialist in complicated / problematic claims / large losses 
• Appoint or forward docs to a recovery agent once claims are finalised and update recovery schedule 
• Keeps management / underwrites updated on policies with excessive claims and trends 
• Assist with accounts enquiries / dispatch of documents iro reinsurance claims 

Qualification and Experience

• Matric / Grade 12 
• 5 - 7 years experience in general insurance 
• 2 years in the marine industry will be advantageous 

Knowledge and Skills

• Good written and verbal communication skills (English)
• Computer literate 
• Technical and Analytical Skills
• Excellent negotiation skills 
• Development of critical skills and capabilities 

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently
• Drives results - Contributing independently