Job Opportunities at Pedros Flame Grilled Chicken

DUTIES AND RESPONSIBILITIES:

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff
• Managing staff including discipline and work rosters
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations

REQUIREMENTS: 

• Restaurant and Fast-Food Service experience. Minimum 1-year related experience required
• GAAP/ Micros experience and knowledge - advantageous
• Management skills
• Organizational skills
• Customer Service and good verbal communication skills
• Problem-solving skills

go to method of application »

PURPOSE:

• To ensure that quality products are received and prepared for customers according to SOP. 

DUTIES AND RESPONSIBILITIES:

• Maintain cleanliness and hygiene standards according to SOP
• Maintain food safety standards according to SOP
• Prepare menu items according to SOP whilst maintaining speed of service
• Provide great customer service

REQUIREMENTS:

• Restaurant and Fast-Food Service experience, minimum 1-year related experience required
• Customer Service
• Good Verbal Communication Skills
• National Senior Certificate
   

go to method of application »

PURPOSE:

• To provide great Customer service by actively, timeously, and accurately processing transactions on POS.

DUTIES AND RESPONSIBILITIES:

• Provide Great Customer Service by processing Customer orders according to SOP
• Maintain speed of service
• Process payment types accurately according to SOP
• Educate Customers about current promotions and drive sales
• Increase ticket averages by upselling or suggestive selling techniques
• Maintain the Cleanliness and Hygiene of the counter service areas according to SOP
• Maintain FOH Stock according to SOP

REQUIREMENTS:

• National Senior Certificate (preferred)
• Senior Certificate (required)
• Well-developed Literacy skills
• Well-developed Numeracy skills
• One year’s experience as a retail cashier (QSR environment preferred)
   

go to method of application »

DUTIES AND RESPONSIBILITIES:

• Implement Operations Management Framework across the organisation
• Support and enable the sustainability and profitability of existing and potential stakeholders
• Expand the scope, growth, and clientele of the brand
• Ensure that standard operating procedures are maintained and followed through, maintaining the required service standards
• Proven ability to manage operational issues at stores
• Proven ability to manage quality control and compliance in line with SOP
• Ability to achieve sales and GP% target
• People management
• Handling all operational issues for allocated stores
• Ensuring quality and optimal compliance with SOP
• Setting guidelines to ensure turnover, food cost, and operational expenses are managed to maximise net profitability
• Assisting Franchise partners in trouble shooting
• Attending to customer complaints and implementing corrective action
• Attending to weekly reports on stores
• People Management – Plan, organise, lead and control subordinates to ensure store objectives are met or exceeded
• Coach and develop the team

REQUIREMENTS: 

• Marketing/Business Development /Business Administration
• Franchise/Corporate Store experience
• GAAP/ Micros experience
• At least 2 years’ experience as a Junior Operations Manager
• MS Office (advanced)
   

go to method of application »

DUTIES AND RESPONSIBILITIES:

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff
• Managing staff including discipline and work rosters
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations

REQUIREMENTS: 

• Restaurant and Fast-Food Service experience. Minimum 1-year related experience required
• GAAP/ Micros experience and knowledge - advantageous
• Management skills
• Organizational skills
• Customer Service and good verbal communication skills
• Problem-solving skills

go to method of application »

DUTIES AND RESPONSIBILITIES:

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff
• Managing staff including discipline and work rosters
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations

REQUIREMENTS: 

• Restaurant and Fast-Food Service experience. Minimum 1-year related experience required
• GAAP/ Micros experience and knowledge - advantageous
• Management skills
• Organizational skills
• Customer Service and good verbal communication skills
• Problem-solving skills

go to method of application »

Summary of Job

• A call Centre agent at Pedros is responsible for managing incoming calls from customers, answering inquiries, providing information about the restaurant , menu, services and policies. The primary goal is to correctly take down and submit orders to the stores.

 Duties and Responsibilities:

• Have a thorough understanding of the restaurant’s menu in term of what we are offering. Help customers by providing detailed descriptions of menu ,items and making recommendations
• Take orders over the phone for delivery and collection. Accurately record the customers choices, special instructions, and coordinate it with the store
• Assist customers with modifying existing orders and making special requests and communicate changes with the stores
• Up selling and Cross selling. Identify opportunities to upsell or promote additional menu items, beverages, or services to the customer. Provide relevant information and recommendations to enhance the customers dining experience and increase sales revenue

Requirements:

• Must have a Matric
• Must be computer literate and have good phone etiquette
• Must have good written and verbal skills
• Experience in inbound calls
• Experience in a call Centre environment or similar role 

go to method of application »

DUTIES AND RESPONSIBILITIES:

• Responsible for identifying and developing new business opportunities, including franchise expansion, partnerships, and new market entries
• This role involves strategic planning, relationship building, market analysis, and execution of initiatives to drive growth and profitability
• The New Business Manager plays a key role in expanding the brand’s footprint and ensuring long-term success in a highly competitive market

BUSINESS DEVELOPMENT & GROWTH STRATEGY:

• Develop and implement strategies to identify and capture new business opportunities, including opening new locations, expanding into new markets, and securing franchise agreements
• Conduct market research to identify potential areas for expansion and evaluate competitive positioning
• Analyze industry trends and customer preferences to support strategic decision-making

FRANCHISE DEVELOPMENT:

• Collaborate with the franchise development team to recruit and onboard new franchisees
• Develop and maintain relationships with franchise partners, ensuring alignment with brand standards and growth objectives
• Assist franchisees with site selection, feasibility studies, and negotiation of contracts and leases

MARKET ENTRY AND EXPANSION:

• Evaluate potential markets for new store openings, considering demographic data, consumer behavior, and local competition
• Manage the process of opening new restaurants, including planning, permitting, and coordination with cross-functional teams
• Ensure new locations meet operational and financial targets

STRATEGIC PARTNERSHIPS:

• Identify and pursue strategic partnerships with third-party organizations that can help drive business growth
• Negotiate contracts and agreements with external partners to maximize value for the business
• Explore opportunities for co-branding, joint ventures, or other collaborative initiatives

FINANCIAL AND PERFORMANCE MANAGEMENT:

• Prepare financial projections and business cases for new business ventures, including revenue forecasts, cost analysis, and return on investment (ROI) evaluations
• Monitor the performance of new stores and business ventures, ensuring that they meet or exceed financial targets
• Report regularly to senior management on the progress of new business initiatives

CROSS-FUNCTIONAL COLLABORATION:

• Work closely with marketing, operations, finance, and supply chain teams to ensure the successful launch and operation of new business ventures
• Collaborate with marketing teams to create promotional strategies that drive customer traffic and brand awareness in new markets
• Coordinate with operations teams to ensure operational excellence at new locations

CUSTOMER ACQUISITION & RETENTION:

• Develop and execute strategies to attract new customers to new business ventures, leveraging digital marketing, loyalty programs, and in-store promotions
• Monitor customer feedback and adjust business strategies to improve customer satisfaction and retention

COMPLIANCE & RISK MANAGEMENT:

• Ensure that all new business ventures comply with local regulations, health and safety standards, and brand guidelines
• Proactively identify and mitigate risks related to new business operations and market entry

REQUIREMENTS: 

• 5+ years of experience in business development, franchise management, or operations within the QSR, retail, or hospitality industry
• Proven track record of identifying and securing new business opportunities
• Strong strategic thinking and business acumen
• Excellent negotiation, communication, and relationship management skills
• Ability to analyze financial data and market trends to make informed decisions
• Strong project management skills and the ability to handle multiple initiatives simultaneously
• Proficient in Microsoft Office Suite and business planning tools
• Must have experience in new business development and site scouting
• Must be able to travel as this role requires travel mainly on the road
   

go to method of application »

DUTIES AND RESPONSIBILITIES:

• Financial reporting, managing operating capital, the accounting function, implementing SOP’s and improving internal financial controls. Managing, recruiting, developing and supporting the finance team
• Financial reporting: Collate, prepare and interpret reports
• Manage the accounts payable, and accounts receivable functions
• Ensuring tax compliance and compliance with statutory regulations
• Manging the audit process and ensuring financial statements are completed
• Managing budgets, variance analysis, identify and implement cost cutting and process improvements across the group
• Implement, enhance and oversee internal controls, SOP’s and promote best practices
• Liaising with managerial level staff and third-party stakeholders

REQUIREMENTS: 

• 5 Years’ experience as an Accountant or in a similar role
• Must have experience in managing a team
• Tertiary Financial Management / Accounting qualification
• Sound understanding of the finance function and a hands-on approach
• 5 years’ experience on Sage 50/ Pastel Evolution or similar system
• Previous experience in the FMCG, Fast Food or Retail sectors
• Ability to communicate effectively across all levels of the organisation
• Strong communication skills
• Must have strong attention to detail and a proven track record
   

go to method of application »

Summary of Job
The Human Resources Administrator plays a pivotal role in the efficient functioning of the HR department, managing various tasks related to scheduling,employee data, payroll, reporting, and general HR administration.

• Allocate/change employee shifts as needed.
• Create and manage employee rosters.
• Add new employees to the system on their start date.
• Process terminations.
• Clear warnings/errors in the HR system.
• Input leave requests into the system.
• Enrol fingerprints for employees.
• Monitor daily reports for accuracy and compliance.
• Daily monitoring of duplications in HR records.
• Ensure the HR system is configured correctly for efficient and accurate report generation.
• Generate periodic HR reports relating to attendance, leave, clocking etc.
• Full payroll file preparation for payroll processor
• Capturing of employee payroll related data on excel for payroll processor.
• Preparation of onboarding for new hires
• Orientation and Induction for new hires
• Issue increase letters and verify sick notes.
• Handle tasks related to UIF, IOD, labour inspections, and health and safety inspections.
• Record and distribute minutes of meetings.
• Individually envelop payslips.
• Maintain daily filing of HR documents.
• Address staff salary queries and uniform queries.
• Handle IR queries.
• Manage contract renewals and issue appointment letters.
• Undertake ad hoc duties as needed, ensuring flexibility and responsiveness to the HR department's requirements.
• Conduct recruitment for DC staff.

Qualifications & Experience

• Matric Certificate
• Tertiary Qualification in HR or a related field
• Minimum of 3 years holding a Human Resources position
• Payroll Processing experience advantageous
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel (Advanced)

Technical Experience

HR Information Systems (HRIS):

• Proficient in using HRIS software for data management, employee
• records, and payroll processing. Ability to navigate and utilize different modules within HRIS to perform
• tasks such as rostering, leave management, and reporting.

Data Analysis and Reporting:

• Experience in analysing HR data to generate reports, identify trends, and provide insights.
• Proficiency in using tools like Microsoft Excel or specialized HR analyticssoftware for data manipulation and reporting.

Regulatory Compliance:

• Familiarity with labour laws, regulations, and industry standards relevant to HR administration.
• Ability to ensure HR processes comply with legal requirements, including terminations, leave policies, and record-keeping.

Documentation and Record Keeping:

• Strong organizational skills to maintain and organize employee records, contracts, and other HR documentation.
• Experience in ensuring the confidentiality, accuracy, and completeness of personnel records.

Key Performance Areas

• Payroll File Preparation
• Recruitment
• Contract Renewals
• Database management
• Clocking System Administration
• Filing