Job Opportunities at Optimal Growth Technologies

Role Purpose:

• The Business Analyst is responsible for understanding the business needs, processes, and challenges of the organization to identify solutions that align with strategic goals. This role involves gathering requirements, analyzing and documenting business processes, and working closely with stakeholders, project managers, and the IT development team to ensure successful delivery of IT solutions and/or achieve project objectives

Key Responsibilities:

Requirements Gathering:

• Engage with stakeholders to understand and document their business needs and requirements.
• Facilitate workshops, interviews, and meetings to gather comprehensive requirements.
• Translate business requirements into functional and non-functional specifications for IT projects.

Process Analysis and Improvement:

• Analyze existing business processes and workflows to identify areas for improvement.
• Recommend changes to enhance business performance and efficiency.
• Create process models, diagrams, and flowcharts to depict current and future states.

Stakeholder Management:

• Build and maintain strong relationships with stakeholders across the business.
• Act as the primary point of contact between business stakeholders and the IT development team.
• Communicate project progress, risks, and issues effectively to stakeholders.

Solution Design and Validation:

• Collaborate with IT architects and developers to design solutions that meet business needs.
• Participate in solution validation and testing activities to ensure the solution meets the defined requirements.
• Assist in the preparation of test cases and perform user acceptance testing (UAT).

Documentation and Reporting:

• Prepare detailed documentation, including business requirements (BRSs), functional specifications, and user manuals.
• Produce regular project status reports for stakeholders and senior management.
• Maintain a clear and organized documentation repository.

Project Management Support:

• Assist project managers in developing project plans, timelines, and resource allocation.
• Monitor project progress, ensuring alignment with business objectives and timely delivery.
• Support change management activities by helping to plan and execute the transition to new systems or processes.

Continuous Improvement:

• Stay up to date with industry trends, emerging technologies, and best practices in business analysis
• Suggest improvements to the BA practice within the organization, including tools, methodologies, and processes.

Qualifications:

• Education: Bachelors degree in Business Administration, Information Technology, Computer Science, or a related field. A Post graduate degree or relevant certification (e.g., BA Certification, PM) is a plus

Experience:

• 3-5 years of experience as a Business Analyst in IT/transformation projects.
• Proven experience in requirements gathering, process analysis, and solution design.
• Experience with Agile project methodologies.
• Proven track record of working on transformational cross functional projects

Skills:

• Strong analytical and problem-solving skills.
• Excellent communication, negotiation, and presentation abilities.
• Proficiency in business analysis tools such as JIRA, Confluence, Visio, or similar.
• Understanding of IT systems, databases, and software development processes.

Other:

• Ability to work in a fast-paced environment with changing priorities.
• Strong attention to detail and a commitment to quality.
• Ability to work independently and as part of a team.
   

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Role Purpose:

• The Project Manager is responsible for leading and managing projects from initiation to completion, ensuring that all project objectives are achieved on time, within scope, and within budget. This role requires excellent leadership, communication, and organizational skills to coordinate across multiple teams and stakeholders.

Key Responsibilities:

Project Planning:

• Develop comprehensive project plans, including timelines, resource allocation, and budget management.
• Define project scope, goals, and deliverables in collaboration with senior management and stakeholders.
• Identify and assess risks, and develop mitigation strategies.

Team Leadership:

• Lead, motivate, and manage project teams, ensuring clear communication and alignment with project goals.
• Assign tasks and responsibilities to team members, ensuring accountability and timely completion of work.
• Provide guidance and support to team members, fostering a collaborative and productive work environment.

Stakeholder Management:

• Serve as the primary point of contact for all project-related communication.
• Manage relationships with stakeholders, ensuring their needs and expectations are met.
• Facilitate regular meetings and updates to keep stakeholders informed of project progress.

Execution and Monitoring:

• Oversee the day-to-day execution of the project, ensuring tasks are completed according to plan.
• Monitor project progress, track milestones, and adjust plans as necessary to address any deviations.
• Manage changes in project scope, schedule, and costs, and report on project status to senior management.

Budget and Resource Management:

• Manage project budgets, ensuring projects are delivered within financial constraints.
• Allocate resources effectively, optimizing team productivity and project outcomes.
• Approve and monitor expenditures, keeping financial records accurate and up-to-date.

Quality Assurance:

• Ensure that all project deliverables meet the required quality standards.
• Implement quality control measures and review processes to maintain high standards.
• Conduct post-project evaluations to identify lessons learned and areas for improvement.

Reporting and Documentation:

• Prepare and deliver regular project reports to stakeholders and senior management.
• Maintain comprehensive project documentation, including plans, reports, and records.
• Ensure all project documentation is up to date and accessible to relevant parties.

Key Skills and Competencies:

• Leadership and Team Management: Ability to lead and inspire teams, delegate tasks effectively, and manage conflicts.
• Communication: Excellent verbal and written communication skills, with the ability to convey complex information clearly.
• Time Management: Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
• Problem-Solving: Ability to think critically and creatively to overcome challenges and obstacles.
• Risk Management: Proficiency in identifying, assessing, and mitigating project risks.
• Budgeting: Experience in managing budgets and financial resources effectively.
• Technical Proficiency: Knowledge and experience with project management software and tools (e.g., MS Project,).
• Stakeholder Management: Experience in managing relationships with internal and external stakeholders.

Qualifications:

• Education: 3 year Bachelors degree or diploma in Project Management, Business Administration, or a related field.
• Experience: Minimum of 5 - 8 years of experience in project management, preferably in Telecomms environment
• Certifications: PMP (Project Management Professional), PRINCE2, or equivalent certification is highly desirable. Agile certified
• Technical Knowledge: Knowledge and experience in Agile Scrum and SaFE methodologies

Attributes:

• Detail-Oriented: Keen attention to detail, ensuring all aspects of the project are considered.
• Adaptability: Ability to adapt to changing circumstances and respond effectively to new challenges.
• Proactive: A self-starter who takes initiative and drives projects forward.
• Resilience: Ability to work under pressure and maintain composure in a fast-paced environment.

Business acumen

• Negotiation skills
• Problem solving skills
   

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Role Purpose

• The Cyber Defense teams mission is to deliver a highly effective end to end 24x7 Cyber Defense service.
• They are responsible for proactively identifying threats and vulnerabilities; detecting and mitigating cyber events; and managing cyber security incident responses to minimise service impact and provide a secure digital future for our customers.

Brief Description

• Coordinate operations of the Cyber Security Defend stakeholders and team
• Implement, Upgrade, maintain and Refine End-to-End Security Monitoring
• Timely Manage Proactive & Reactive Security Incident Management Processes, Communication and Response Plans
• facilitate implementation, management and optimization of Cyber Defense policies, standards and procedures
• ensure adequate CAPEX\OPEX budget, resource and management focus is on cyber security risks
• Implement actions to close risks, Audit & Reviews (Internal and External) on Security Monitoring and Incident Management
• Improvement of the Cyber security posture of the company through several initiatives, including but not limited to Cyber Security Baselines.

Key Roles:

Impact on the business

• Coordinate optimization of the Operational & Monitoring Defense cyber security baselines (CSB) controls across all relevant business areas and processes
• Optimize and maintain respective Monitoring Cyber Security controls and requirements across all environments
• Responsible for the set-up, execution and maintenance of the security incident management and coordination process in conjunction with incident management capabilities
• Support all internal and external audits around Technology systems and processes, ensure these systems are free from known Technology audit findings and ensure all audit findings in these systems are closed within agreed timelines

Qualifications

• Degree in Electrical Eng. /Computer Science/information Technology or equivalent Technology-related degree
• At least one professional Information Security Qualification: CISSP/CISM/CISA
• Advanced competencies in Network Security: CCNP or CCIE (Security)
• Advanced competencies in Microsoft, Linux or Unix Operating Systems administration
• Advance competencies experience in Information Security Technologies

Skills and Experience

• Minimum of 3 years focused Security experience in Incident Management, Intrusion Analysis, Network troubleshooting or Reverse Engineering.
• Minimum of 2 years Security tooling management and deployment experience with Forensic tools, Security Logging and EDR Tooling
• Experience in design, delivery and support of Information Security solutions to customers will be and added advantage.
• Good communication skills and team player.
• Experience in the use of security tools.
• Project management skills, and proven task execution (getting things done).
• Superior Report writing skills.
• Analytical Thinking

Other Roles:

Customers, Supplier and Third parties

• Support compliance with Legal, Regulatory and key stakeholders requirements across the Technology domains
• Responsible for monitoring of compliance of the Cyber security Monitoring and Incident services contract, to ensure it is within agreed SLA
• Coordination of analytical processes and incident response measures
• Ensure proper monitoring implementation and change management processes compliance for all planned and emergency changes in Technology systems

Leadership, Planning and Human Resource Management:

• Manage assigned the Cyber security CAPEX\OPEX budgets and planning, in alignment with the company and Group strategy
• Manage the Cyber security subordinate resources (FTEs and contractors) for their tasks/job descriptions effective implementations
• Skills development within Cyber security department
• Performance Management of the Cyber security team
• Provide input to Security Policies and requirements on Technology security methods and technologies
• Provide regular and accurate management reporting on Cyber security service performance

Innovation and Change:

• Maintain the Incident management & Monitoring (SPDA) processes of the GDPR and business requirements
• Continually review and enforce security policies and controls, to support business requirements and changing security landscapes
• Set-up of analytics framework and tools
• Drive continuous improvement through simplification of key cyber security processes

Communication:

• Drive internal and third-party service review meetings covering performance, service improvements, quality and processes
• Make recommendations for Cyber security service Improvement
• Plans and ensure actions are followed through to completion in a timely manner
• Support information security awareness and training to all users and third-party vendors
• Driving incident planned and emergency communication processes to both internal and external audience
   

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Target Audience Identification and Understanding:

• Perform detailed competitor and industry landscape research to inform key strategic approaches and shifts.
• Show a deep understanding of the consumer behavior within Financial services for the South African market
• Develop and implement a comprehensive marketing strategy tailored to the financial and digital portfolios across digital media/ATL and owned channels.

Media Planning and Implementation:

• Plan, implement, and manage performance across all media types including TV, OOH, Radio, Retail, activations, premium display, mobile display, programmatic advertising networks, paid search, and paid social.
• Ensure optimal allocation of the marketing budget across various channels to maximize ROI and achieve marketing objectives.

Overseeing Marketing Activities:

• Manage and coordinate all marketing activities related to each portfolio.
• Collaborate with internal teams (Product, Analytics, Brand, Social Media, UX, Operations, and Finance) to ensure cohesive and effective marketing campaigns.
• Monitor and analyze campaign performance, providing insights and recommendations for continuous improvement.
• Ensure compliance with brand guidelines and consistency in messaging across all marketing channels.

Drive Breakthrough Marketing Innovation:

• Identify and implement innovative marketing strategies and tactics to differentiate Vodacom Financial products and services in the market.
• Stay abreast of the latest marketing trends, technologies, and best practices to drive continuous improvement and innovation.
• Foster a culture of creativity and experimentation within the marketing team.

Core Competencies, Knowledge and Experience

• Minimum of 8 to 10 years of relevant experience essential in:
• Digital/ATL Media and Owned Channels:
• Proficient in managing both digital and above-the-line (ATL) media channels, ensuring cohesive and integrated marketing campaigns.
• Leverage internal communications channels to drive campaign performance within the companies audience base

Driving Commercial & Operational Targets:

• Proven track record in achieving commercial and operational targets for the portfolio domain, including sales, revenue, profitability, and product/service adoption.
• Strategic Planning and Competitive Market Positioning:
• Expertise in creating and executing strategic plans aimed at gaining market share from competitors, with a focus on innovative and effective market positioning.
• Versed in audience segmentation and key messaging approach for each

Agency and Media Management:

• Extensive experience in managing creative agencies and media for large consumer-facing brands, ensuring high-quality and impactful marketing outputs.
• Key Stakeholder Management
• Skilled in working within complex organizations, capable of building strong relationships and credibility at multiple levels both internally and externally.
• Must have technical / professional qualifications:
• 3 year Business/Marketing related Degree or National Diploma essential
   

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Data Analyst

Role purpose:

• The Data Analyst will work with the Software Engineering team reporting to the Release Train Engineer and will be responsible for conducting full lifecycle analysis to include requirements, activities and design. Will also develop analysis and reporting capabilities and monitor performance and quality control plans to identify improvements.

Key accountabilities:

Data Collection and Management

• Gather and validate data from various sources such as application logs, user interactions, and system performance metrics.
• Ensure the accuracy and completeness of the data collected.
• Designing, implementing, and maintaining efficient database schemas and ensuring data integrity.

Performance Analysis

• Software Performance: Use data to analyze the performance of software applications. Identify bottlenecks and potential vulnerabilities for areas of improvement in terms of processing time, memory usage, and other critical performance metrics.
• User Behavior Analysis: analyze how users interact with the software to identify patterns and trends to help in understanding user needs, enhancing user experience, and guiding feature development.

Simplify and Automate Data Assets:

• Develop models that predict future trends based on historical data.
• This could include predicting user behaviour, system failures, or load spikes.
• Reporting & Visualization
• Create comprehensive dashboards and reports that provide insights into software performance, user behaviour, and other critical metrics.

Create intuitive visual representations of complex data sets.

• Collaboration and Communication.
• Work closely with software developers, product managers, UX designers, and quality assurance teams to provide data-driven insights and recommendations.
• Regularly present findings and insights to stakeholders in a clear and actionable manner, helping guide business and technical decisions.
• Continuous Improvement and Experimentation.
• Design and analyze A/B tests to evaluate potential changes in the software application.

Use data to validate the impact of new features or changes.

• Implement mechanisms to continuously learn from the data, applying insights to refine algorithms and improve software functionality

Quality Assurance Support

• Use data analysis to pinpoint defects or unexpected behaviour in software applications.
• Provide insights that help in creating more effective test cases and improving automation strategies.

Documentation and Compliance.

• Maintain clear documentation of data sources, methodologies, and analytics processes.
• Ensure that data handling and processing activities comply with relevant data protection regulations and company policies.

Core competencies, knowledge and experience:

• Demonstrated experience in data collection, data analysis, data visualization and data reporting and tools.
• Ability to prioritise data resources/assets and make data-driven decisions.
• Critical thinking, excellent communication, negotiation, stakeholder management and collaboration skills.
• Demonstrated good industry knowledge.
• Exposure/Interest in AI and machine learning.
• Experience working across multiple African markets, will be an added advantage.

Education & Experience:

• Bachelors degree in quantitative quantative fields like Mathematics, Statistics, Computer Science, Engineering, Data Analytics or related field; advanced degree preferred.
• Minimum of 5 years of experience in data analytics within the financial services or FinTech industry
   

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Operations & Maintenance Specialist

Role purpose:

• To oversee maintenance and upgrading of Network infrastructure in accordance with companies specifications, building and civil standards and OPEX budget.
• Provide technical operations and Maintenance support and supervise regional Ops & Main team.

Accountabilities

• To oversee the national end-to-end passive maintenance of companies base station infrastructure.
• To manage governance and quality assurance of upgrade/ build projects of existing and new infrastructure
• Manage CAPEX and OPEX to achieve companies O & M Targets
• Build and maintain a good working relationship with contractors/subcontractors to ensure high quality of relevant outputs needed.
• To develop reports dashboards regarding the progress of upgrade; preventive/corrective maintenance projects to all the relevant parties
• Provide regional O &M specialist with technical and practical support on overall departmental projects
• Implement and development of O & M strategies to achieve SLA targets

Core competencies, knowledge and experience:

• 10 or more years relevant experience (Essential)
• 1 year Project Management / co-ordination experience (Essential)
• Construction regulations (Desirable)
• 1-2 years working with property/base stations (Desirable)
• Electrical and/or Mechanical Specifications (Desirable)
• Understanding of basic telecommunications principles
• Legislation, i.e. Health and Safety Act
• Policies and procedures
• Time Management Skills (Essential)
• Interpersonal
• Problem-solving
• Time management
• Forecasting
• Budgeting
• Negotiation

Must have technical / professional qualifications:

• Relevant Electrical and/or Mechanical and/or Facilities and /or Construction Management - 3 year Degree / Diploma (BSc, B.Tech) (Essential)
• Project management (Desirable)
• Leadership Qualification (Desirable)

Key performance indicators:

• Develop O& M improvement opportunities and introduce new solutions to improve SLA targets responsible for operation cost reduction
• Project management of PPM and CPM projects
• Effective management of region partners & contractors
• Team effectiveness
• Management of quality assurance to ensure audit and ISO compliance
   

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Senior Manager: Value Propositions

Role purpose:

• The successful candidate is a customer obsessed and commercially savvy individual that thinks strategically and executes effectively.
• Required to lead the impact assessment of market trends, activity across a diverse competitive landscape and our business strategy, they must have the ability to translate data and insights into customer level execution plans with ease.
• Since the businesses within the SME segment are more mature, candidate must be a seasoned professional with extensive B2B knowledge.
• They must be able to work well independently, as part of a team, or create high-performing cross-functional teams necessary to deliver against our strategy
• Key accountabilities and decision ownership

Market Research:

• Understand customer needs, preferences, and pain points
• Deep research/understanding of what motivates customers to choose one proposition over another (Focus Groups, Secondary Data, etc.)
• Gathering data on market trends, competitor propositions and industry dynamics.

Value Proposition Design:

• Based on customer insights/needs, design the proposition
• Define benefits and advantages
• Create unique differentiation

Market Testing:

• Test proposition in the market with customers
• Conducting POCs and fine tuning propositions
• Support in market development and assist sales in selling the first few units in market

GTM Design

• Working with sales in defining channels to market
• Work with marketing in designing campaigns to drive the required demand
• Overall responsible for the revenue and market share growth of SME segment
• Collaborate with industry vertical leads and teams to unlock growth in scaling industries and/or strategic accounts
• Internal and External stakeholder engagement and partner management related to growth of segment
• Core competencies, knowledge and experience
• Effective Communication and stakeholder management.
• Must have the ability to influence and challenge decisions
• Business Acumen and data-driven
• Analytical Thinking and Problem Solving
• In depth understanding of segmentation strategies and proposition management
• Demonstrated ability to lead cross-functional teams

Must have technical / professional qualifications:

• Matric
• 3 Year Business Degree or related industry
• Business post-graduate degree or diploma an advantage
• 5-8 Years of Experience in B2B Product Management, Client Value Management or Segment marketing
• ICT or financial services experience essential
   

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About the job Software Quality Engineer (Tester)
Software Quality Engineer (Tester)

• The Software Quality Engineer will be responsible for design and execution of all manual and automated tests required to ensure excellence in software quality delivered. This position holder will report to the Quality Engineering Manager.

Key activities include:

• Oversee and perform manual and automated testing on all applications from the earliest opportunity and with precision before any application is deployed to production.
• Communicate all test issues effectively to the QA manager and relevant stakeholders.
• Participate in tool selections and related adoption processes.
• Develop and execute automated test suites using custom tools.
• Integrate test suites into the test management system.
• Ensure adequate test coverage, proper test planning and communication, and fit for purpose quality assessments

Key accountabilities and decision ownership:

• Perform and validate results through both automated testing and manual testing, as required.
• Produce & manage test plans, estimate efforts and test executions.
• Monitor changes to scope during the development cycle and re-evaluate plans and execution accordingly.
• Manage stakeholder expectations of testing activities by identifying and communicating dependencies and timelines, mitigating risks to key milestones where possible, and utilising innovative solutions to streamline software testing lifecycle.
• Liaise with the relevant departments to ensure key infrastructure (environments, interfaces & access) is set-up to enable all required testing activities.
• Manage the UAT process by supporting clients to establish key scenarios to test their business processes.
• Manage processes and procedures locally within the test team and with external teams across the SDLC to drive and implement improvements to optimize efficiency and first-time pass rate.
• Build test scripts from various sources including functional specifications, technical specifications and sessions with developers and designers.
• Review requirements, specifications, user documentation and other project documentation to assure quality of the products and tests to be developed i.e. perform manual static testing.
• Select and develop appropriate test automation tools, applying the latest techniques in test automation e.g. data-driven testing.
• Use risk-driven techniques to develop, maintain, and execute automated test suites for various software products i.e., perform automated dynamic testing.
• Work with the development team to capture and reuse automated unit test cases, test stubs and drivers, and other development test objects.
• Work with the development team to create and maintain an automated nightly build verification (smoke) test.
• Ensure proper version control and configuration management of all test objects developed and test environments used.
• Facilitate in-house performance testing ensuring that all key infrastructure, data requirements are met as well as establishing the best tools for the job
• Identify key components of the system that are suitable for automation and implement approach to deliver benefits through automation.

Results Tracking and Reporting:

• Monitor defects raised by the team, establishing their prioritization, and supporting to resolution.
• Manage all issues that impact on the teams ability to complete testing activities on schedule.
• Create and maintain test repositories and regression test packs with a view of constant optimization to improve test estimates.
• Create, maintain, and manage test related documentation.
• Provide the QA Manager with accurate and precise estimates for assigned task duration, along with confidence levels and foreseeable dependencies.
• Assist the QA Manager in preparing test plans, budgets, and schedules.
• Take responsibility to ensure all solutions delivered meet the highest quality standards

Core competencies, knowledge, and experience:

• Understanding of Agile software development JIRA, Xray
• Understanding of web service integration (e.g.: REST and SOAP XML)
• Experience with Cloud Technology (e.g.: AWS , GCP, Azure)
• Experience in working on Operating systems like Linux, Windows, and Mainframe
• Experience with Oracle, Mongo DB, Kubernetes, VMware, SQL Server, MySQL database concepts
• Good understanding of object-oriented programming, J2EE architecture, .NET, test automation, CI/CD, DevOps, JavaScript, Jenkins, GIT, Agile software, LoadRunner, Selenium, Appium etc.
• Familiarity with software packing tools (.EXE, DEB, RPM, Docker)
• Excellent verbal and written communication skills
• Proven ability to manage and prioritize multiple, diverse projects simultaneously
• Experienced in manual and automatated testing
• Have strong SQL skills and be able to confidently test batch processes

Education & Experience:

Essential:

• Bachelors degree in computer science or Related field Experience, relevant work experience in development and/or testing role.
• ISTQB Foundation Level Certification
• 4-5 years of Software Quality Engineering experience
• Strong business acumen and leadership mindset with the ability to communicate and influence others.

Desirable Qualities:

• Analytical mindset, problem- solving skills, and attention to detail.
• Ability to work collaboratively in a fast-paced environment.
• Passion for staying updated with industry trends and emerging technologies.
• Financial Responsibility
   

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Senior Credit Controller

Key accountabilities and decision ownership

• Ensure 100% of all KPI targets are met in line with C&R policies.
• To minimize bad debt
• To ensure query resolution
• To follow up on non-payments
• To liaise with 3rd parties to resolve account disputes involves meetings and negotiation with CEOs, FMs IT Managers
• Ensure monthly billing and reports are sent out timeously
• Manage speedy dispute resolution
• Daily coding of the bank statement.
• To maintain and continue building relationships with customers
• Attend client meetings when required
• Ensure that all collection targets and KPIs are met
• Allocation of client payments
• Risk management
• Core competencies, knowledge and experience

Job Knowledge:

Corporate credit

• Intensive reconciliation and allocation on large accounts Large book values in excess of 80 Million
• MS Excel Advanced
• Eppix
• Converged Business knowledge
• Microsoft office
• Morpheus II Job Related Skills:
• Interpersonal skills
• Negotiation skills (ability to liaise with CEOs, FMs and IT Managers, EHODS & exec Heads Local & international)
• Excellent communication skills
• Drivers license essential (own Car)
• Attention to detail
• Analytical and investigative mind
• Must be able to perform complex account reconciliation.

Must have technical / professional qualifications:

• Matric - essential
• Diploma in Credit Management would be an advantage
• 2-5 years of Credit control experience
• 1 Year Financial reconciliation experience
• Experience in forex Exchange
• Experience in dealing with 3rd Parties to resolve account disputes
• Experience in dealing with EHODS, Exec Heads & other key stakeholders

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About the job Snr Tech Support

• Oversee the administration and support of the Microsoft 365 platform, including Exchange Online, SharePoint Online, Teams, OneDrive, Teams and other M365 services.
• Provide advanced troubleshooting and resolution of complex technical issues related to M365 services.
• Manage user accounts, licenses, and permissions within the M365 Admin Center.
• Configure and maintain M365 security and compliance settings, including Data Loss Prevention (DLP), eDiscovery, and retention policies.
• Implement and manage M365 governance and best practices to ensure a secure and efficient environment.
• Monitor and optimize the performance of M365 services, identifying and addressing any issues proactively.
• Develop and maintain documentation related to M365 configurations, procedures, and policies.
• Provide training and guidance to end-users and other IT staff on M365 tools and features.
• Collaborate with other IT teams to integrate M365 services with existing systems and workflows.
• Assist in the planning and execution of M365 migrations and upgrades.
• Stay updated with the latest M365 features, updates, and best practices.
• Ensure compliance with industry standards and regulatory requirements for M365 services.
• Develop and maintain automation scripts for routine M365 administrative tasks.
• Participate in IT projects related to M365, including planning, implementation, and post-implementation support.
• Generate and analyze reports on M365 usage, performance, and security incidents.
• Provide input and recommendations for the continuous improvement of M365 service delivery.
• Respond to and resolve escalated support tickets related to M365 in a timely and effective manner.
• Manage and troubleshoot issues with M365 hybrid environments, including integration with on-premises systems.
• Coordinate with Microsoft support for issue resolution and service enhancements.
• Participate in the development and enforcement of IT policies and procedures related to M365.
• Lead initiatives to enhance user adoption and effective utilization of M365 tools.
• Identify opportunities for process improvements and implement solutions to enhance the efficiency and effectiveness of M365 support.