Job Opportunities at Old Mutual South Africa

Job Description

• This role supports the smooth running of the production applications and infrastructure and is individually accountable for achieving results through own efforts.

Skills & Responsibilities

• Monitor and manage batch processing and applications on Mainframe and Open Systems
• Ensure the overall delivery of service is of a quality standard (as measured against Service Agreements).
• Perform day to day operational activities which included periodic system checks, IPLs, housekeeping, Start/End of day procedures, system health checks, etc.
• Call logging and escalations.
• Ensure the successful completion of Mainframe and Open Systems workloads.
• Accountable for achieving results through own efforts with the assistance of defined operating procedures.  
• Creates temporary fixes within systems operational procedures to achieve Service Level Agreements.
• Provides technical advice and consultation.
• Implements cost saving /optimisation initiatives.
• Participates in systems handover process (OSSP).
• Acquires and applies knowledge of business processes, procedures, policies, and practices.
• Communicates effectively regarding support related activities.

Requirements:

• 3-5 Years IT Operating experience
• ITIL Certification
• TSO/ISPF, JCL, Scheduling tools (Control M or similar), ECS
• Support model includes 24x7 shift hours.

Closing Date

05 April 2023

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Job Description

• To ensure the implementation of financial policies, procedures and practices at a divisional tactical level and to provide guidance and support to EXCO and management in dealing with all aspects of finance in accordance with such policies and procedures whilst also achieving operational goals and objectives

Responsibilities:

• Manage cash to maximize returns and minimize charges
• Prepare EFT payments as and when required; Check EFT payment if it’s loaded by Accounts Assistant
• Prepare, monitor and analyze cash flow
• Prepare financial information for management
• Prepare month-end general ledger reconciliations (monthly deadline)
• Review all balance sheet reconciliations (monthly deadline)
• Review the reasonability of the Income Statement (monthly deadline)
• Review debtors and creditors reconciliations (monthly deadline)
• Review/maintain general ledger with cashbook, monthly accruals and related postings
• Update/maintain and reconcile Fixed Asset register
• Reports (monthly deadlines):
• Prepare documentation for audit purposes; assist auditors with general queries during quarterly audit reviews
• Run annual audits and liaise with auditors during the process
• Prepare Annual budget (deadline)
• Assist the finance team with accounting problems and queries – to enhance efficiency of the team
• Assist with the mentoring and training of the financial team
• Assist with ad-hoc month-end reporting requests
• Compile reports for management meetings
• Support the Head of Finance
• Assist operations team to ensure accuracy of financial information
• Responsible to prepare and complete the monthly payroll and send it to the Head of Finance for review

Areas of responsibility:

• Accounts Payable
• Cash and bank
• Credit Control
• Fixed assets
• General Ledger

Job Requirements: Skills , Experience and Qualifications

• CA(SA) – non-negotiable
• 0 to 2 years post article experience
• Skilled in internal controls is essential
• Insurance experience will be an advantage
• Must be very analytical and detail orientated
• Must be technically inclined – up to date with relevant IFRS and Tax legislation

Closing Date

05 April 2023

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Job Description

To effectively manage the designated Claims Contact Centre area and ensure containment of claims spend and provide excellent service in setting a culture of best practice within mandated responsibility.

• Strategic
• Customer
• Collaboration
• Leading with Influence
• Innovation
• Personal Mastery
• Executing

Execute on the full role of Claims Ambassador to ensure contribution to the achievement of the business strategy and ease of doing business.

• Ensure Contact Centre operational effectiveness by ensuring Contact service levels are maintained at acceptable levels.
• Continuously improve claims service, assist in management of claims spend and contain the average cost of claims
• Manage and track claims service, quality control and delivery effectively
• Reduce/maintain turnaround time of claims registration
• Analyse query and complaints trends and suggest solutions
• Ensure compliance of claims/operation systems or procedures
• Act as claims technical advisor by educating the broker, client and staff about claims processes and procedures
• Control claims effectively by monitoring accuracy of data
• Manage and control outstanding recoveries
• Identify, control, manage and minimise operational risks and claims leakage
• Monitor and control aggregates
• Prepare periodic reports and presentations on project progress, issues and progress against timeline reports / updates.
• Identify problem areas within the claims service value chain and to find suitable solutions
• Measure and track claims service delivery effectively
• Ensure effective implementation and compliance of claims/operational systems or procedures
• Assist in ad-hoc tasks or requirements i.e.: register an urgent claim, as specified by claims processing regional manager
• Analyse query and complaints trends and suggest solutions

Continuous improvement to ensure effective service

• Ensure statutory and legislative knowledge is always current in order to resolve customer complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.
• Ensure adherence to organisational policies, practices and procedures.
• Identify solutions to enhance cost effectiveness and increase operational efficiency.

Service delivery to ensure customer satisfaction

• Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.
• Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved.
• Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals
• Measure and monitor service delivery compliance of team.
• Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery

Manage quality people practices

• Track and resolve operational and performance variations
• Develop and encourage strong teamwork

• Identify potential inter-departmental problems and escalate them to higher levels
• Engage regularly in team or group problem-solving
• Manage areas of critical compliance and actively manage non-conformance
• Actively manage non-performance
• Identify, accumulate and analyse statistics that reflect on your team’s performance
• Continually assess the technical competence of your team and take steps to develop their knowledge and skill
• Ensure that employees are aware of capacity building initiatives (i.e. development programmes, training, mentorship, coaching etc.) to develop and grow the required competence
• Ensure the work environment enables employees to “live” the organisation culture and values.
• Actively participate in own professional development and career path.
• Inducting people into the specific team and job-related issues

Experience, knowledge & skills required

• Grade 12 and COP
• Commercial or Business Degree will be an advantage
• 3 years Short Term Experience in Claims Contact Centre environment
• 2 years’ experience in end to end claims processing
• People management experience an advantage

Competency Descriptors

• Strategic: Can understand, identify and acts on broader opportunities in order to drive longer term, value-adding change.  Applies judgement effectively. Identifies and acts on market and/or competitor trends/opportunities
• Customer: Putting the customer at the heart of business decisions and driving to improve value for customers.
• Collaboration: Creates trust, respect and builds meaningful relationships. Able to handle a wide range of relational challenges to ensure collaboration across boundaries.
• Leading with Influence: Influences and rallies people behind common goals; actively supports growth and inspires others to exceed expectations. Communicates clear strategies and objectives for own function.
• Innovation: Generates creative/out of the box solutions. Challenges the status quo and/or demonstrates ability to relate to challenges from a range of diverse but relevant perspectives. Willing to take calculated risks when introducing novel ideas.
• Personal Mastery: Learns and actively works to build self-awareness; develop through experience and feedback from others. Copes effectively with stress and has the resilience to take on stretching and challenging assignments. Adjusts effectively to work within new work structures; processes; requirements and cultures.
• Executing: Displays consistent energy, drive and perseverance in order to deliver results. Demonstrates a willingness to take calculated risks to achieve stretch performance goals.

Closing Date

07 April 2023

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Job Description

• This role forms a business management link between Old Mutual Retail Mass Market (RMM) and independent brokers, to ensure effective marketing and drive new business growth of Old Mutual products. The incumbent is individually accountable for achieving results through own efforts
• Markets Old Mutual /(RMM) services and products to brokers.
• Could be required to convinces brokers to sell Old Mutual RMM products and services.
• Markets Old Mutual/RMMs value proposition.
• Develops a pipeline and secure new business.
• Could be required to prepare and present tenders in response to requests for tenders.
• Builds relationships with Brokers
• Responsible for the Product Training of new and existing Brokers
• Increases broker effectiveness and maximizes business potential
• Increases OM market share

Education

• Matriculation Certificate (Matric) (Required)

Closing Date

06 April 2023

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Job Description

• Our roots are in insurance and actuaries continue to be a critical talent pool for us. In fact, we are one of the largest communities of actuaries in South Africa, and we continue to grow this capability across the African continent. As a key component of our journey to build a world class team of actuaries, we have set up an internal actuarial consultancy.
• We are looking for talented, curious individuals to join us on the journey to shape the future of Old Mutual through our internal consultancy, doing great things, everyday.

We have established an internal talent pool in our consultancy, providing the best of both the corporate and consulting worlds for our top talent. Roles within the internal consultancy provide you with the opportunity to have a real and meaningful impact on the business, in an environment that supports innovation, experimentation, mentorship and learning. Through the consultancy you can build in-depth understanding of the different parts of our business through cross-segment and business exposure, a focus on solving real business challenges as well as new world-of-work flexibility in work arrangements.

• Firm-wide exposure, cross-segment and business
• A focus on strategic projects and important business initiatives across Old Mutual, as well as supporting areas of high demand for actuaries. Helping to solve complex business challenges and to identify and unlock opportunities to drive extraction of value across the business / provide commercial insights
• Working in small dynamic teams with flat hierarchies where you see the impact of your work directly
• Genuine new world-of-work flexibility in work arrangements
• Outstanding learning and mentorship environment
• Part of a diverse team with different skills, background, experience and perspectives
• Opportunity to build a broad range of skills in addition to technical actuarial ability, including business and strategy awareness, stakeholder engagement, communications, collaboration, agile practices etc
• A springboard to a broader OML career

Top performers with any level of experience are invited to apply.

• The roles will suit balanced individuals with sound technical knowledge, an aptitude for commercial and innovative thinking and the ability to engage with a variety of stakeholders.
• Previous experience of working in a consultancy or similar environment would be a strong advantage.
• We encourage candidates with non-traditional experience in credit-risk/banking to apply as we expand our focus to different areas in the business.

Skills

• Business Insights, Consulting, Experimentation, Innovation, Innovative Thinking, Teamwork, Technical Knowledge

Education

• Bachelors Degree (B): Actuarial Science (Required)

Closing Date

15 April 2023

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Job Description

• The Talent Acquisition Specialist will be responsible for consulting with HC colleagues and business leaders to understand workforce needs and develop talent acquisition strategies to source, attract and hire best-in-class talent.
• It is critical that the TA Specialist meet expected service levels and key performance metrics to drive superior candidate and hiring manager experience by filling open roles within expected timelines.
• The successful candidate will be part of a dynamic, high performing team recruiting for scarce skills.

Key Result Areas

• Provide full cycle recruiting services including recruitment strategy session, candidate sourcing, interviewing, selection processes, offer management, process documentation, compliance management and status communication with candidates and hiring managers.
• Develop and execute recruiting strategies, utilizing labor market consultation and competitive intelligence.
• Develop and maintain internal and external relationships related to the recruitment process which may include hiring managers, human resource professionals, industry contacts, and candidates.
• Consult using your subject matter expertise to partner with business on recruiting and sourcing strategies, candidate assessment, metrics and analytics, position responsibilities and forecasting.
• Ensure policies, processes and legal requirements comply with local labor laws and company standards.

Skills, Qualifications and Experience required

• Relevant qualification
• Substantial Talent Acquisition experience
• Experience recruiting for scarce skills i.e., Actuarial, CA(SA), Quants, Risk Professionals, Internal Auditors, Legal/Compliance etc.  
• Financial Services industry experience would be a distinct advantage.
• Working knowledge of Workday would be an added advantage.
• n-depth knowledge of candidate sourcing techniques for active and passive candidates
• Knowledge of talent acquisition techniques and requirements and South African laws regarding employment practices (Labor Relations Act, Employment Equity Act, Basic Conditions of Employment Act, FAIS).
• Superior ability to deal with senior stakeholders.
• Motivated self-starter, strong work ethic,
• Demonstrated ability to make complex decisions. 
• Has the ability to articulate differing views.
• Time-management skills with the ability to handle multiple open roles simultaneously.
• Ability to communicate effectively (written and verbal)
• Ability to collaborate effectively.
• Strong relationship builder
• Obsessed about delivering service excellence

Skills

• Financial Services Industry, Offer Management, Onboarding, Recruiting, Recruiting Processes, Recruiting Strategies, Taking Initiative, Talent Acquisition, Time Management, Workday

Education

• Bachelors Degree (B) (Required)

Closing Date

15 April 2023