Job Opportunities at Nedbank

Job Purpose

Role will be focussed on international payments but role may extend to other bank product focus areas within Financial Management space or associated value stream products linked to juristic payments.

Job Responsibilities

• Product Manager will be driving planning; implementation and growth of overall payments in juristic space (Small Business Services and Commercial Banking clients) for Nedbank. Product Manager will be responsible for clearly articulating the vision/direction of product strategy and prioritise backlog items.
• Building alignment across organisation on solution/product direction and priorities. Develop; drive and execute product development and growth across Juristic Payments product in collaboration with segment/group stakeholders applying agile principles.
• Represent client insights and drive and monitor the implementation of product strategy against objectives and outcomes by ensuring that all businesses are aligned to the strategy. Client experience, vendor strategies and scaling in individual/juristic space are key journeys that will form part of accountability of product owner.
• Proactively develop and manage product budget according to the strategic business requirements and ensure active and successful growth of Nedbank market share across existing and new clients through effective delivery of juristic payment products/solutions that meet/exceed client expectations.
• RBB representatives in all forums (including Group) to ensure best in practise and client journey enablement for RBB.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
  Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Develop relevant product offerings informed by research and segment insights; competitive pricing and understanding client needs.
• Provide advice and drive the creation of business value through the alignment of business offerings to business requirements.
• Ensure that product adheres to all compliance and operational risk and security standards by following the legal; risk and compliance governance processes.
• Respond efficiently to problems arising by using appropriate problem identification techniques in order to propose a solution.
• Ensure effective resource management by cooperating; influencing and inspiring others to deliver within agreed timelines.
• Drive Non Interest Revenue (NIR) and/or Net Interest Income (NII) by developing or providing sound business case input.
• Create cost efficiencies through product or process innovation and digitisation.
• Understand budget requirements by setting realistic targets
• Manage the cost in the Project Life Cycle by negotiating with suppliers and limiting unnecessary costs.
• Ensure client satisfaction by driving the development and implementation of solutions.
• Be the principal point of contact for all stakeholders within the project life cycle by engaging and keeping stakeholders informed.
• Ensure alignment and match with business requirements by engaging with the relevant internal and/or external stakeholders and delivering on enhancements where applicable.
• Facilitate the accomplishment of work goals by building collaborative relationships.
• Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Drive Non Interest Revenue (NIR) and/or Net Interest Income (NII) by developing or providing sound business case input.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders through formal and informal interaction.

Type of Exposure

• Built and maintained stakeholder relationships
• Completed Reports and Achieved Budgets
• Built a high performance culture
• Designed Workforce Planning Solutions
• Developed and Implemented Communications Strategy
• Improved Processes and Culture
• Managed Transformation & Innovation
• Managed Financial and Business Result
• Managed Governance
• Managed Process Results
• Managed Relationships
• Managed Self and Team
• Managed budget
• Supported Transformation, Change and continued Improvement
• Provided operational support for Governance, Compliance and risk based assurance

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Minimum Experience Level

3-5 years in a product, service or sales development role

Technical / Professional Knowledge

• Communication Strategies
• Diversity management
• Employee training/development
• Governance, Risk and Controls
• Principles of project management
• Relevant regulatory knowledge
• Stakeholder management
• Strategic planning
• Management information and reporting principles, tools and mechanisms
• Client Service Management

Behavioural Competencies

• Customer Focus
• Initiating Action
• Innovation
• Business Acumen
• Continuous Improvement
• Motivating the Sales Team

go to method of application »

Job Purpose

To enable change by defining the needs and the rationale for change, to understand the current state, to define the future state, and to determine the activities required to move from the current to the future state by applying the principles of business analysis, according to the requirements classification schema, from a diverse array of multi-functional perspectives with an agile mindset. Address complex challenges or opportunities, finds a way to deliver business value for any change challenge, guides others to help them deliver better business outcomes, is sought after for expertise and guidance in addressing business challenges, and provides insight to situations that fall within (or outside of) the sphere of influence. Pair with Product Designers (CX/UX), Business Architects, Testers (QA), Business data Managers (BDM) and key roles in the requirements value chain. Apply the principles of Product Ownership Analysis and the strategy-to-execution framework. Lead other BAs in delivery Enterprisewide solutions where this is a project requirement an/or act as the business subject matter expert.

Job Responsibilities

• Conduct and lead others on iterative and adaptive planning and monitoring tasks to estimate, organize and coordinate the BA efforts on large/complex enterprise initiatives. 
• Conduct and lead others on requirements analysis and design definition to structure, organize, specify and model requirements and designs, validate and verify information, identify solution options that meet business needs, and estimate the potential value that could be realized for each solution option
• Conduct and lead others on Solution Evaluation to assess the performance of and value delivered by a solution, and eliminate barriers/constraints that prevent the full realization of the value. 
• Execute and lead others on according to IIBA best practices, agile product delivery and lean principles based on Nedbank's delivery approach as per the BA methods. 
• Understand/co-create the operational value streams, enterprise strategic themes, product roadmap, vision, KPIs and metrics. 
• Use visual diagrams and collaborative games to model scope, interfaces, story context, data flows, processes, and Enterprisewide dependencies. 
• Document Epics/features/themes to analyse user stories - identify gaps, missing stories, acceptance criteria, scenario development and all requirement categories. 
• Own decomposition of portfolio epics, features, elicitation, analysis, story writing and acceptance criteria writing throughout the requirements value chain and ensure reuse of requirements.   
• Collaborate/co-create process and capability alignment by pairing with the PE and Architect. 
• Drive collaboration with development/QA to identify test cases/scenarios, conduct UAT and train the trainer/user, support change management and the product manager with commercialisation. 
• Lead all aspects of Backlog Refinement and increment planning and champion DevOps & Built-in quality principles and limit WIP. 
• Analyse/document data requirements and model data flows/ ERDs through all 7 product dimensions on a portfolio level by pairing with BDMs. 
• Foster stakeholder relationships and engagement for backlog discovery and delivery, dependencies and enterprise delivery up to executive level. 
• Conduct system demos and contribute to I&A, implement suggestions and drive continuous improvement. 
• Actively participate and lead portfolio/squad ceremonies by pairing with SMs, ACs, POs, Epic/BITE Owners. 
• Champion minimum viable thinking by defining, prioritising, estimating and planning small increments to achieve increment plans. 
• Drive early remediation by reducing waste, rework, identify risks, issues and dependencies within scope and across projects
• Have the ability to guide principles and strategies within the portfolio 
• The ability to be a mentor to other resources within the space
• Stay close to the strategy and be a wholistic thinker 
• Ability to self-organise and prioritise tasks for themselves and within the team 
• Ensure team capacity and work allocation is spread evenly across to meet the business need 

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree

Preferred Qualification

• IT qualification

Preferred Certifications

• Certificate in BA endorsed by IIBA , SAFe and Agile Certification

Minimum Experience Level

• 10 year's experience and must have Agile experience. 

Types of Exposures

• Must be exposed to other high demanding IT areas
• Must have experience as a previous lead/mentor within the BA space

Technical / Professional Knowledge

• Research methodology
• Data and Business analysis
• Strategy planning and execution
• BA Body Of Knowledge
• Agile Concepts
• Process Engineering Skills
• Business Analysis Descipline , Techniques and Practices
• Global business analysis Trend
• Information Technology concepts

Behavioural Competencies

• Decision Making
• Technical/Professional Knowledge and Skills
• Driving Innovation
• Digital Acumen
• Coaching
• Building Networks

go to method of application »

Job Purpose

To provide administrative services to clients by attending to transactional, lending and investment needs to achieve Nedbanks' strategic focus to become a client-centric bank.

Job Responsibilities

• Build relationships with clients to gain understanding of their needs by providing service in line with Nedbank standards.
• Collaborate with internal customers by building relationships to improve customer service delivery and productivity.
• Compile client informationby complying with standards; policies and procedures prior to submission to Operations for vetting.
• Monitor internal processesby reporting on the effectiveness thereof.
• Provide feedbackto internal stakeholders by meeting internal Service Level Agreements requirements.
• Utilize resources by adhering to Nedbank policies; procedures and standards.
• Manage risk by protecting client confidentiality through compliance with Protection of Personal Information Act.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of business strategy.
• Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools; policies and procedures to add value to Nedbank.
• Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools; policies and procedures.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
• Ensure that own contribution and participation contributes to the achievement of team goals.
• Create and manage own career through guidance and support of management; department and colleagues.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure knowledge management; continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
• Manage client interest claims by attending to client instructions according to timeframes and standards set out in policies and procedures.
• Manage risk by following authentication process and complying with regulatory standards.
• Manage client communication by providing information to minimize cost according to banking regulatory and legislative requirements.
• Build relationships with clients to gain understanding of their needs by providing service in line with Nedbank standards.
• Ensure knowledge management; continuity and team success through constructive participation in a diverse team and sharing knowledge with team.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Certificate: Banking.

Minimum Experience Level

• 2-3 years experience in a client relationship role in financial industry

Technical / Professional Knowledge

• Microsoft Office
• Administrative procedures and systems
• Data analysis
• Business writing skills
• Relevant regulatory knowledge

Behavioural Competencies

• Building Customer Loyalty
• Initiating Action
• Applied Learning
• Communication
• Technical/Professional Knowledge and Skills
• Managing Work

go to method of application »

Job Purpose

To attain new and expand existing client base for Nedbank to grow the Nedbank brand and optimise revenue according to business objectives.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (eg: staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Follow laid down processes in opening of accounts by using checklist and account opening matrix.
• Complete weekly compliance training and assessment online to keep up to date on changes.
• Keep relevant compliance Letter of Authority up to date and inform clients at each interaction.
• Action daily control reports and attach correct documentation.
• Identify new clients and their needs through needs analysis and provide a suitable solution.
• Cross sell to existing clients by establishing need through financial fitness discussions.
• Obtain referrals from existing clients as well as leads from other Business Units through area collaboration.
• Ensure that every deal done is priced in line with Business Unit objective and strategy.
• Generate revenue through charging for ad hoc services provided to clients.
• Monitor and manage sales on a daily; weekly and monthly basis in order to achieve monthly targets.
• Increase market share by converting secondary clients to primary clients and ensuring accounts are entrenched.
• Participate in end of day discussion and apply recommendations from manager to optimise sales results.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team. Maintain world class service standards when dealing with clients by listening; attending to their needs; keeping them in the loop and making things happen for them.
• Ensure that client complaints and queries are resolved timeously by using relevant complaints system.
• Adhere to the ask once promise to clients according to Nedbank strategy.
• Build relationships with clients through regular contact and having an individual interest in them.
• Network with internal stakeholders to collaborate in order to provide complete solution to clients.
• Obtain regular feedback from clients by requesting completion of feedback forms.
• Mitigate risk to Nedbank by identifyingand verifying clients manually or using relevant technology.
• Adhere to clean desk policy to minimise risk of exposing client confidentiality.
• Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.

People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Bachelor of Commerce: Banking or accounting. FAIS qualification, Regulatory Examinations 1.

Essential Certifications

Preferred Certifications

Minimum Experience Level

1 - 2 years as a Sales Consultant in a Financial industry

Technical / Professional Knowledge

• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Nedbank policies and procedures
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Nedbank culture
• Cluster Specific Operational Knowledge
• Banking knowledge

Behavioural Competencies

• Continuous Learning
• Energy
• Advancing Sales Discussions
• High-Impact Communication
• Managing Work
• Sales Disposition
• Sustaining Customer Satisfaction

go to method of application »

Job Purpose

To have oversight, lead and manage the financial operations for the Distribution business with regards to costs and expenses for Distribution, commissions due and payable for planners and practices, referral fees to partners and providers whilst proactively managing and improving the efficiencies in this regard thereby contributing to and monitoring the overall growth in revenue and profitability.

Job Responsibilities

• Work with the Distribution Operations teams to deliver effectively on SLA’s, both internal and external providers
• To accurately review the referral fees payable to the various partnership and business writers across Distribution in line with the agreements
• Implement efficiencies to measure, monitor and track all costs and charges (direct and indirect) to Distribution from within Group
• Minimise financial and reputational risk by ensuring accuracy of processing activities.
• Contribute to the planning and budgeting process by providing input to operational forecasts
• Minimise operational costs by managing cost effectively with proactive suggestions to enhance running of the business
• Increase Nedbank's market share and revenue by identifying and referring marketing opportunities to relevant clusters.
• Reduce revenue leakage by optimising revenue collection processes with regards to clawbacks and recoupment of lapsed and expired commissions
• To assist in accurately costing projects, including weighing up benefits, for Distribution; and to measure and monitor these benefits

People Specification

• To provide dashboards, reports, ongoing feedback, and updates with regards to financial health of the Distribution business, including identifying potential revenue and costs leakage
• Understand and meet stakeholder needs by building and maintaining relationships through regular interactions.
• Obtain and provide feedback by meeting with internal and external stakeholders.
• Highlight risk by reporting exceptions.
• Ensure compliance and maintain clean audits by managing implementation and adherence to all processes and procedures.
• Ensure accuracy by implementing preventative and corrective activities.
• Create a culture of continuous improvement by identifying opportunities and/or implementing enhancements to processes, procedures and/or systems.
• Contribute to the overall leadership of the business, by participating in various Manco and Divco meetings
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Address issues raised in culture surveys by participating in the development and implementation of action plans.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Essential Qualification

BCom - Chartered Accountant

Preferred Certifications

Minimum Experience Level

5 years’ experience in managing a sales and distribution business in a related financial services industry from an advice perspective

Technical / Professional Knowledge

• Banking knowledge
• Business Acumen
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Decision-making process

Behavioural Competencies

• Building Partnerships
• Earning Trust
• Coaching
• Collaborating
• Decision Making
• Work Standards
• Leadership Disposition
• Planning and Organizing

go to method of application »

Job Purpose

To manage; plan and control the Underwriting Department to profitably grow the risk book on an underwriting and administration basis; in line with Nedbank's business strategy

Job Responsibilities

• Ensure the implementation and development of underwriting management strategies.
• Manage and monitor short term underwriting requirements and decisions to ensure cost effectiveness of pricing. 
• Provide input into budget determination around headcount and cost of landing business. 
• Ensure transformational targets are met. 
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI. 
• Stay abreast of developments in field of expertise, ensuring personal and professional growth. 
• Lead organisational change initiatives by providing direction and aligning to strategy and culture. 
• Ensure issues raised in culture surveys are addressed and results are improved. 
• Deliver a world class service through others by ensuring a client centric culture through required interventions. 
• Identify areas of resource inefficiencies and promote optimization through multi-skilling and addressing capacity gaps. 
• Manage adherence to agreed SLAs. 
• Update any service agreement / contracts in place as and when required, including annual review. 
• Make formal presentations to all business stakeholders to promote and enhance stronger business relationship.
•  Collaborate with internal and external clients through attending business meetings and presentations and attending underwriting specific seminars. 
• Manage and monitor short term underwriting decisions. 
• Accept and authorize high levels risks within company guidelines. 
• Develop, implement and update the underwriting rules outcomes based on current approach to specific impairments. 
• Conduct underwriting audits bi-annually to ensure underwriting philosophy and decision-making in keeping with the risk appetite. 
• Ensure automated workflow within the administration system is delivering the desired outcome. 
• Optimize efficiency and embed correct values by ensuring direct reports understand and support Nedbank's vision, values and strategy. 
• Manage performance of direct reports and hold them accountable for managing the performance of their reports by implementing performance agreements and ensuring a clear vision. 
• Maintain a high performing team by identifying a talent pool through conducting career conversations and using the talent grid principles and developing talent retention programmes. 
• Build depth of skills and knowledge in the team. 
• Ensure continuous improvement goals are achieved.

People Specification

Essential Qualification

• Bachelors Degree in Insurance or Risk Management or similar qualification (NQF 7)
• Higher Certificate or Advanced Certificate in Short Term Insurance 
• and/ or Underwriting qualification
• RE5 and/or RE 1

Essential Certifications

• FAIS Regulatory Examination 1 qualification
• Membership of the Insurance Institute of South Africa (AIISA)

Preferred Certifications

Membership of the Insurance Institute of SA (AIISA)

Minimum Experience Level

7 to 10 years in Short Term Underwriting (Personal Lines) with a minimum of 3 years in a Senior underwriter / management role. 

Technical / Professional Knowledge

• Business administration and management
• Change management
• Financial Accounting Principles
• Governance, Risk and Controls
• Organisational behaviour theory
• Relevant regulatory knowledge
• Strategic planning
• Management information and reporting principles, tools and mechanisms
• Quality management and lean methodologies
• Medical and Financial Knowledge

Behavioural Competencies

• Adaptability
• Aligning Performance for Success
• Coaching
• Decision Making
• Building partnerships
• Driving for Results
• Planning and Organizing