Job Opportunities at Nedbank

Job Purpose

To manage the Governance Function in Nedbank Insurance by delivering an effective risk and compliance management capability, ensuring appropriate assurance, providing sound legal services, resulting in adherence to legislative and regulatory requirements to prevent exposure to regulatory or reputational risk; in line with Nedbank business strategy. 

Job Responsibilities

• Ensure work outputs are timely delivered and in conformance to standard project management deliverables in line with best practices. Propose enhancements which will result in improved performance. 
• Build and maintain effective stakeholder and regulator relationships.  Ensure business, stakeholder and regulator needs are met and understood through regular meetings and engagements. 
• Assist in knowledge transfer, to business and colleagues. 
• Establishing credibility; through interface in a professional manner with business, stakeholders and regulators. 
• Ensure work is completed according to plan by continually report progress and participate as an active member of the team.  Ensure delivery of team tasks by assuming additional responsibilities as required. 
• Conduct activities under management direction where appropriate.
• Prioritise and/or integrate multiple project/tasks concurrently. Provide input to highlight inter-dependencies between projects. Demonstrate competence through leading the execution of assigned project tasks. 
• Ensure all audit findings are implemented effective and timeously. 
• Manage, collaborate and contribute to the production of the annual Own Risk Solvency Assessments (ORSA) for Nedbank Insurance. Also, provide input and assurance for the Group ICAAP submission. 
• Oversee the Risk Self Control Assessments (RSCA) methodology for the Nedbank Insurance business. 
• Responsible for the effective functioning for the Enterprise Risk Committee (ERCO).
• Oversee the effective implementation of all Group, Cluster and business frameworks (risk management, compliance, integrated assurance). 
• Provide assurance, adequate reporting and insights to the Nedbank Insurance Risk Audit Compliance Committee addressing all governance related topics. 
• Demonstrate Leadership capabilities that support the Nedbank Insurance strategy, vision and purpose. 
• Adequately review all compliance requirements including control activities, to provide assurance to business, ERCO, Cluster ERCO and RAC.
• Maintain an effective and relevant compliance plan taking into account the compliance strategic approach. 
• Oversee an effective contract management function that also provides legal services (e.g., legal opinions, litigations, etc.,) where required. 
• Manage the production of a combined assurance plan by considering all assurance providers. Responsible for the Combined Assurance Forum. Responsible for the Actuarial Control Committee (ACC) functioning effectively and appropriately managing insurance Risk. 
• Building and overseeing the recoveries function for Nedbank Insurance. 
• Keep abreast of legislation and other industry changes that impact on role by reading relevant newsletters, websites and attending sessions to remain relevant. 
• Identify training courses and career progression opportunities for self with input from management; to improve personal capability and to stay abreast of developments in field of expertise. 
• Ensure all learning activities are completed; experience gained, and certification obtained within specified time frames to support personal growth and enable effectiveness in performance of roles and responsibilities.
• Coach and mentor staff as necessary or opportune increase contribution through personal effectiveness and enhancing skills. 
• Participate in Nedbank Insurance culture building initiatives, thereby contribution to a culture conducive to the achievement of the vision and purpose of the organisation.  

People Specification

Essential Qualification - NQF Level

• Matric / National Senior Certificate / Grade 12
• Honour's Degree: Commerce, Actuarial, Business Management, Risk Management or Legal

Preferred Qualification

Masters or Doctorate degree; Qualified Actuary (FASSA) or Chartered Accountant - CA(SA)

Essential Certifications

• Relevant professional bodies (SAICA, CISA, IRMSA, EISA, SAIFM)

Preferred Certifications

Minimum Experience Level

8 to 10 years job related experience in Financial Services with Insurance experience will be an advantage, at least 3 years Senior Management experience.

Technical / Professional Knowledge

• Compliance reporting
• Relevant regulatory knowledge
• Industry specific knowledge
• Governance and Compliance in Banking
• Risk Management in Banking

Behavioural Competencies

• Strategic Influence
• Sharing Responsibility
• Establishing Strategic Direction
• Cultivating Networks and Partnerships
• Driving Execution
• Inspiring Excellence

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Job Purpose

To support the business in identifying opportunities for different segments, and work to use identified insights to design compelling, disruptive and commercially viable Client Value Propositions for Nedbank Insurance offerings. 

Job Responsibilities

• Provide input on activities for relevant CX reports by collecting information on status and results. 
• Co-ordinate tasks, resources and internal and external stakeholders to support the implementation of strategic objectives. 
• Meet financial objectives by co-ordinating activities in line with budget/target requirements. 
• Design and Develop Client Value Proposition (CVP) by ensuring that the CVP's resonate with the customers' needs and while aligning with commercial imperatives. 
• Identify and engage with all stakeholders to ensure implementation of CVP activities. 
• Build and maintain collaborative relationships with stakeholders to deliver on CVP objectives. 
• Understand and customer needs and market trends. 
• Design and develop market leading customer value propositions that are based on customer needs, behaviour, and potential to optimize both customer value proposition and customer experience across our target segments and population groups. 
• Ensure that the CVPs resonate with the customers' needs and also with commercial imperatives. 
• Monitor, analyse and articulate in detail competitor activity and emerging market trends to inform the CVPs and ensure the designs remain competitive and up to date. 
• Leveraging Analytics, MI & Customer Experience to build a fact based understanding of customer needs and use this insights to support or disprove particular areas of prioritization, focus and courses of action. 
• Ensure alignment with the segment customer value proposition. 
• Monitor and provide feedback to enhance customer value proposition. 
• Contribute to Segment and Proposition strategy. 
• Leading and ensuring the implementation of the CVP from end to end. 
• Generating concise business plans in support of the CVPs. 
• Working collaboratively with downstream colleagues with responsibility for building elements of the CVP to a definitive time table. 
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys, etc.)
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies. 
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems. 
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers. 
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certification obtained and/or maintained within specified time frames. 
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team. 

People Specification

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Post Graduate Diploma: Marketing Management

Type of Exposure

• Conducting root cause analysis
• Analysing situations or data that requires an in depth evaluation of multiple factors
• Influencing stakeholders to obtain buy-in for concepts and ideas.
• Challenging the status quo with a view to improving the environment or peoples understanding
• Communicating standards to others
• Working with a group to identify alternative solutions to a problem
• Interacting with diverse people

Minimum Experience Level

Overall 7 years + experience in Client Experience, Customer Value Propositions and Customer Insights. 

• 5 years' experience in developing, implementing and being accountable for crafting of CVP, take to market strategy and business plan. 
• 6 years' experience in roles within market insights, consumer research or product management 
• 4 years' + experience in Insurance and/or financial service industry. 

Technical / Professional Knowledge

• Business terms and definitions
• Cluster specific operations
• Communication Strategies
• Governance, Risk and Controls
• Principles of financial management
• Principles of project management
• Research methodology
• Decision-making process
• Data and Business analysis
• Competitive Intelligence

Behavioural Competencies

• Continuous Learning
• Customer Focus
• Work Standards
• Building partnerships
• Planning and Organizing
• Technical/Professional Knowledge and Skills

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Job Purpose

To provide actuarial solutions to internal and external clients within the insurance industry; in line with Nedbank client value proposition. The role is based within Nedbank Insurance and offers exposure to both long and short term insurance.

Job Responsibilities

• Investigatig IFRS 17 reporting requirements for Nedbank Insurance's products.
• Drafting IFRS 17 for Nedbank Insurance.
• Developing and understanding the current valuation and reporting processes.
• Testing and implementing solutions to meet IFRS17 requirements.
• Interacting with the Nedbank Insurance Finance and Corporate Actuarial teams involved in the Nedbank Insurance IFRS 17 implementation.
• The candidate will work with various stakeholders from Finance and Corporate Actuarial to transition the business from IFRS 4 reporting to IFRS 17 reporting.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy)
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

People Specification

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• BSc (Actuarial Science)
• BSc (Hons) Actuarial Science
• MSc (Actuarial Science)

Essential Certifications

Preferred Certifications

Type of Exposure

• Comparing two or more sets of information Working with a group to identify alternative solutions to a problem
• Managing conflict situations
• Sharing information in different ways to increase clients understanding
• Communicating internally and external
• Capturing data
• Checking accuracy of reports and records.
• Drafting reports
• Managing customer expectations
• Interacting with diverse people
• Working in a fast-paced environment
• Working in a team
• Working with spreadsheets

Minimum Experience Level

• 1 -3 years in the Actuarial field.
• Valuations experience (short-term insurance and/or long-term insurance) will be an advantage.
• IFRS 17 knowledge will be an advantage.
• SAM, SVM, IFRS or EV reporting
• Prophet, DCS, ResQ or R experience will be an advantage.
• We are looking for an actuarial student who can engage with key IFRS 17 issues under agreed deadlines.

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking knowledge
• Business principles
• Business terms and definitions
• Data analysis
• Microsoft Office
• Relevant software and systems knowledge
• Business writing skills
• Governance, risk and controls

Behavioural Competencies

• Adaptability
• Applied Learning
• Communication
• Collaborating
• Innovation
• Work Standards

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Job Purpose

To provide senior representation for Nedbank Insurance by liaising with the various ombudsman offices and regulatory bodies. Proactively advising and acting in terms of alternative dispute resolution practices, legal issues and risk management for internal stakeholders.

Job Responsibilities

• Management of Regulatory complaints end-to-end. 
• Be the voice of the customer. 
• Lodge and record all Regulatory complaints on the CMS system. 
• Identify client needs and resolve regulatory complaints within agreed and prescribed SLA's. 
• Draft complaint responses and communicate decisions to intermediaries, management, clients, Ombudsman, FSCA, media, attorneys etc. 
• Build and maintain effective internal / external relationships by organizing workshops; discussion forums and keeping the team updated on changes in the department or new requirements from the Regulatory bodies. 
• Respond timeously to the Ombudsman to avoid penalties by resolving complaints in the prescribed time. 
• Ensure recommendations made by the Ombudsman are conveyed to the appropriate Business Units by forwarding recommendations and discussing with the Business Unit Manager.
• Manage complaints taking all TCF principles into account as well as business requirements. 
• Investigation of complaints for all Nedbank Insurance products, policy services, service providers and sales channels. 
• Keep abreast of legislation and other industry changes that impacts on the role by reading the relevant newsletters; websites and attending sessions. 
• Ensure quality in the investigation, communication and resolution of complaints. 
• Demonstrate effective stakeholder engagement maintaining and improving relationships with all stakeholders, both internally and externally, as well as within the Complaints Team. 
• Conduct effective complaints root cause analysis to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank. 
• Ensure report / dashboards are produced timeously via monthly feedback to internal stakeholders. 
• Identify trends on types of complaints received and update the complaints system accurately.
• Compliance with the Complaints Framework and required process for effective queue management. 
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc)
• Participate and support corporate responsibility initiatives for the achievement of business strategy. 

People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Admitted Attorney.
• Legal Degree
• High Certificate in Short Term Insurance
• High Certificate in Financial Products (Long-Term Insurance)

Preferred Certifications

Minimum Experience Level

• Minimum 5 years experience as a Legal Practitioner or Regulatory Complaints Specialist in the Insurance / Financial Services sector with a focus on dispute resolution. 
• Regulatory complaints handling. 

Technical / Professional Knowledge

• Financial Accounting Principles
• Performance management
• Relevant legislative & regulatory knowledge
• Governance, risk and controls
• Management information and reporting principles, tools and mechanisms
• Communication Strategies
• Client Service Management
• Operations planning
• Dispute resolution practices
• Legal knowledge

Behavioural Competencies

• Aligning Performance for Success
• Influencing
• Guiding Team Success
• Building Partnerships
• Earning Trust
• Continuous Learning

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Job Purpose

Promote a high-performance culture by managing performance of subordinates and holding them accountable for managing the performance of their reports through the implementation and monitoring of performance agreements and ensuring a clear vision. Manage the relationships with HRBP's in the Cluster to provide feedback on core metrics, service standards, progress on assistance with key projects between the COE, the Cluster and the Group HR Employment Services. 

Job Responsibilities

• Provide support for bulk recruitment, pipeline and critical skills acquisition aligned to Talent strategy and succession plan. 
• Providing advice on industry best practice and trends, supported by analytics. 
• Initiate and manage employee capacity initiatives, aligned to strategy workforce mapping and requirements. 
• Drive the Cluster Recognition strategy and managing the committees.
• Project and Change Management of HR Projects: Participation in Group project meetings or squads. Scoping of implementation requirements for the Cluster, including resourcing and project plans. Diagnosis of change impact, creation and management of activities to ensure adoption of changes. Tracking and reporting on adoption and benefits realization of projects. 
• Change Management of Regulatory Projects (MCCP, Privacy, Cyber Risk, FIC, etc.;): Represent Wealth in Group Regulatory Forums for change management. Collaborate with Cluster Risk and Compliance, project managers, as well as divisional project teams and SMEs on change management requirements. Collaborate with Cluster communication team to ensure ongoing embedding and remediation. Collate information and report on change adoption and compliance. 
• Strategic drivers and HR Practices - Performance Management, Talent Management and Recognition (including LVC): Represent the Wealth Cluster at Group Forums and communities of practice. Create and manage cluster implementation plans and delivery cycles. Identify needs and opportunities for embedding these practices, enhancing their effectiveness by conceptualizing and delivering creative solutions. Enable and coach the HR team and line managers on an ongoing basis to improve the effectiveness of the practices. Reporting regularly to assist in tracking of compliance. For recognition, coordinate annual Top Achiever / Teach Achiever review process. 

• Master of HR operations, policies and systems: Act as a superuser of SAP, SF, DEP, and other HR systems and technology - coordinate access across the cluster, trouble shoot, coach necessary to build capability, act as a central point of contact with GBS. Act as SME of HR policies, coordinate policy reviews and enablement across the cluster. Integrate various data sources to create management reports on an ongoing basis. 

People Specification

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• Preferred Qualification
• Relevant Honours Degree

Preferred Certifications

Minimum Experience Level

5- 8 years working experience as an HR Manager and must have 5 years HR Project Management and Talent Managment experience. 

• Track record of experience as a generalist in HR and/or with specialized experience in Performance and Talent Management, Succession Planning and Recognition.
• Project Management experience at an entry to intermediate level. 
• Change Management accreditation.
• O365 - intermediate to advanced (PowerPoint and Excel) as well as Forms, Teams, etc.

Technical / Professional Knowledge

• Labour relations
• Talent Acquisition- Advanced
• Computer Literacy

Behavioural Competencies

• Building Partnerships
• Strategic Influence
• Innovation
• Building Trusting Relationships
• Managing Work
• Courage
• Emotional Intelligence Essentials

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Job Purpose

To attain new and expand existing client base for Nedbank to grow the Nedbank brand and optimise revenue according to business objectives.

Job Responsibilities

• Sell crop insurance to main banked agricultural clients and manage the relationship with those clients. 
• Build and maintain relationships with the agricultural segment within the bank to increase insurance opportunities. 
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (eg: staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Follow laid down processes in opening of accounts by using checklist and account opening matrix.
• Complete weekly compliance training and assessment online to keep up to date on changes.
• Keep relevant compliance Letter of Authority up to date and inform clients at each interaction.
• Action daily control reports and attach correct documentation.
• Identify new clients and their needs through needs analysis and provide a suitable solution.
• Cross sell to existing clients by establishing need through financial fitness discussions.
• Obtain referrals from existing clients as well as leads from other Business Units through area collaboration.
• Ensure that every deal done is priced in line with Business Unit objective and strategy.
• Generate revenue through charging for ad hoc services provided to clients.
• Monitor and manage sales on a daily; weekly and monthly basis in order to achieve monthly targets.
• Increase market share by converting secondary clients to primary clients and ensuring accounts are entrenched.
• Participate in end of day discussion and apply recommendations from manager to optimise sales results.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team. Maintain world class service standards when dealing with clients by listening; attending to their needs; keeping them in the loop and making things happen for them.
• Ensure that client complaints and queries are resolved timeously by using relevant complaints system.
• Adhere to the ask once promise to clients according to Nedbank strategy.
• Build relationships with clients through regular contact and having an individual interest in them.
• Network with internal stakeholders to collaborate in order to provide complete solution to clients.
• Obtain regular feedback from clients by requesting completion of feedback forms.
• Mitigate risk to Nedbank by identifyingand verifying clients manually or using relevant technology.
• Adhere to clean desk policy to minimise risk of exposing client confidentiality.
• Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.

People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Bachelor of Commerce: Banking or accounting. FAIS qualification, Regulatory Examinations 1.

Essential Certifications

Preferred Certifications

Minimum Experience Level

1 - 2 years as a Sales Consultant in a Financial industry

Technical / Professional Knowledge

• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Nedbank policies and procedures
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Nedbank culture
• Cluster Specific Operational Knowledge
• Banking knowledge

Behavioural Competencies

• Continuous Learning
• Energy
• Advancing Sales Discussions
• High-Impact Communication
• Managing Work
• Sales Disposition
• Sustaining Customer Satisfaction