Job Opportunities at Nedbank

Job Purpose

• Own the platform and manage it as part of an end to end customer experience and leverage off of the skill of the Cloud Engineers and Infrastructure Integrators to provide platform support to IT Operations.

Job Responsibilities

• Own the platform end-to-end including:
• Platform governance, platform lifecycle, strategic direction, deployment of new services and,
• Platform availability and stability
• Work with the infrastructure integrators to ensure that designs and blue-prints incorporate best practises
• Approve all designs and blueprints specific to the platform domain
• Identify, prioritise and implement platform improvement opportunities
• Responsible for the overall service definition and delivery
• Work across platform domains to coordinate and ensure that the platform is correctly integrated,implemented and monitored
• Evaluate non-functional requirements
• Establish good vendor relationships with regards to strategic direction and support of platform
• Support the achievement of the business strategy, objectives and values
• Stay abreast of developments in field of expertise
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities. Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.)
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• IT Related Degree or Diploma

Preferred Certifications

• Platform Specific Certifications

Minimum Experience Level

• 10 - 15 years Platform Specific experience of which 5 years includes operational IT experience

Technical / Professional Knowledge

• Networking
• Storage area network infrastructure
• Database Knowledge
• IT Risk and security principes
• Disaster Recovery & Business continuity standards
• Information systems and technology

Behavioural Competencies

• Technical/Professional Knowledge and Skills
• Decision Making
• Building Partnerships
• Managing Work
• Influencing
• Work Standards
• Continuous Learning

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Job Purpose

• To utilise collection processes and systems in order to rehabilitate delinquent accounts thereby minimising financial risk posed to Nedbank through enabling others in order to drive the respective team to optimise collections in order to reduce risk and provisions.

Job Responsibilities

• Drive the team to rehabilitate delinquent accounts by concluding a commitment arrangement with client within mandate.
• Drive efficiency of team delivery by planning and executing of team's strategies and reviewing daily reports.
• Meet monthly individual and team performance targets by setting expectations and accountabilities.
• Build and maintain effective working relationships by conducting staff engagement sessions.
• Build strong relationships with stakeholders by providing support, feedback and handling clients with respect.
• Create customer service culture by resolving queries effectively within turnaround times.
• Improve skills and knowledge of the team by conducting on the job training, coaching and mentoring.
• Manage client expectations by understanding their needs and operating within the specified parameters and Service Level Agreements (SLA).
• Manage staff performance by measuring, monitoring and reviewing daily activities of direct reports.
• Maintain and improve professional and ethical reputation by enforcing compliance to regulations, policies and procedures.
• Adapt to changes in Legislation by educating staff and conducting compliance assessments.
• Identify team performance gaps by conducting performance evaluations and analysing performance data from the Management Information System (MIS).
• Mitigate risk by adhering to Reputation Risk standards (mandate, workflows and procedures).
• Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
• Contribute to team effectiveness by following the recruitment process when recruiting talent.
• Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes (e.g.. rotation).
• Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
• Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
• Ensure transformational target are met for own team through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate in the development and implement action plans to address issues raised in culture surveys to improve results.
• Address issues raised in culture surveys by participating in the development and implementation of action plans.
• Create a client service culture through various required interventions.
• Support and encourage staff to participate and support corporate responsibility initiative.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
• Encourage team to generate innovative ideas and share knowledge.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Call Centre Management Certificate.

Minimum Experience Level

• 3 - 5 years experience in collections / financial services environment and at least 3 - 4 years at a supervisory level.

Technical / Professional Knowledge

• Business administration and management
• Change management
• Client service management
• Client service principles
• Financial Accounting Principles
• Governance, Risk and Controls
• Organisational systems
• Principles of project management
• Relevant regulatory knowledge
• Management information and reporting principles, tools and mechanisms

Behavioural Competencies

Aligning Performance for Success

• Earning Trust
• Decision Making
• Influencing
• Driving for Results
• Planning and Organizing

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Job Purpose

• To provide trust adminstration, accounting and taxation services to the bank's stakeholders by managing a team of Trust Admnistrators and Tax Administrators in line with Nedbanks business strategy.

Job Responsibilities

• Compile an annual work plan with each team member; taking into account the stakeholders' requirements and turn-around times.
• Monitor monthly work output by the team to ensure that deadlines are met. Review work done by the team members in line with client requirements and adhere adherance to the deadlines.
• Ensure tax compliance by to SARS deadline dates.
• Ensure that the Letter of Engagement (which sets up the terms and conditions of the services offered to that client) is agreed upon on client acceptance; in line with the pricing policy as per the business.
• Build a collaborative relationship with the internal stakeholders by regular interactions.
• Hold monthly team meetings to share business information relating to service delivery.
• Ensure transformational target are met for own team through consideration of targets during the staff recruitment; retention and training process and utilising suppliers listed on the preferred supplier list.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate in the development and implement action plans to address issues raised in culture surveys to improve results.
• Address issues raised in culture surveys by participating in the development and implementation of action plans.
• Create a client service culture through various required interventions.
• Support and encourage staff to participate and support corporate responsibility initiative.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
• Encourage team to generate innovative ideas and share knowledge.
• Manage performance of staff by implementing performance agreements; ensuring a clear vision; agreeing on goals and objectives; providing regular feedback on performance; recognising and rewarding achievement and take appropriate corrective action where required.
• Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
• Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
• Contribute to team effectiveness by following the recruitment process when recruiting talent.
• Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations; utilising the talent grid principles and developing talent retention programmes.
• Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
• Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
• Manage the billing process by ensuring that fees are taken immediately upon wrap-up of client work. Manage debtors' collection by monitoring debtors age analyis.
• Monitor collection of fees against budget for the month.
• Prepare annual budget forecast for the division department.
• Retain existing clients by cross-selling relevant products

People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• B. Comm or equalivant.

Essential Certifications

Preferred Certifications

• South African Institute of Professional Accountants or Fiduciary Institute of SA.

Minimum Experience Level

• 3 - 5 years relevant experience from a Financial Institution

Technical / Professional Knowledge

• Financial Accounting Principles
• Performance management
• Relevant regulatory knowledge
• Governance, risk and controls
• Change management
• Principles of project management
• Management information and reporting principles, tools and mechanisms
• Client service management
• Client service principles
• Organisational systems

Behavioural Competencies

• Customer Focus
• Driving for Results
• Earning Trust
• Coaching
• Planning and Organizing
• Delegation and Empowerment

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Job Purpose

• To report the credit risk data within CIB so as to provide oversight; optimise the credit portfolio quality; and enhance productivity in line with Nedbank CIB strategic objectives. To provide support by managing and reporting on credit risk of existing portfolio so that risk is managed and mitigated in line with the banks credit policy.

Job Responsibilities

• Being able to assess complex problems, confidently analysing a range of data using industry standard tools (e.g. SQL, SAS, Excel) and working on cross functional projects.
• Produce regular reporting and carry out ad hoc analyses. Comment on trends, adding value through contributing ideas and solutions to any problems or opportunities identified.
• Identify risks and opportunities in the current processes and rules through complex analysis, using multiple data sources.
• Assist in compiling accurate reporting to the Cluster Credit Committees, Executive Credit Committee and Group Credit Committe.
• Own and independently manage the IFRS9 Expected Credit Losses within the risk management department, ensuring strong governance, controls, processes and procedures are in place.
• Participate and coordinate with the Finance team and other relevant departments to produce various IFRS9 templates published in the Bank’s annual reports (i.e. Bank’s statutory reporting)
• Build strong relationships by engaging with stakeholders on credit processes, policies, information and documentation.
• Build intellectual capital of the team by knowledge sharing with all stakeholders.
• Take ownership and accountability for tasks and activities and demonstrate effective self-management; and
• Follow through to ensure that quality and productivity standards of own work is consistently and accurately maintained.
• Meet stakeholder expectations by delivering output and resolving queries within turnaround times.
• Enhance policies and procedures by identifying and reviewing ineffective processes and systems.
• Enhance processes by constantly seeking innovative improvements to the credit reporting systems.
• Adapt to changes in Legislation by enforcing the compliance to the changes.
• Manage quality of portfolio by enforcing adherence to bank policies, process and procedures and industry regulations.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Minimum Experience Level

• 5 years experience in credit risk support
• Experience of working in an analyst position or have a highly numerate/analytical background
• A natural problem solver and enjoy working logically
• Have an eye for detail and the drive to get under the skin of complex business challenges, joining the dots across multiple sources of insight
• Enjoy working with a diverse multi-discipline team to deliver results at pace
• Experience of working with Excel and ideally SQL/SAS or similar
• Strong verbal and written communication skills, to most effectively present your insights and gain buy-in to implement change

Technical / Professional Knowledge

• Business administration and management
• Operations planning
• Principles of project management
• Relevant regulatory knowledge
• Service level agreements
• Staff resource planning
• Strategic planning
• Management information and reporting principles, tools and mechanisms

Behavioural Competencies

• Aligning Performance for Success
• Building Partnerships
• Building talent
• Building partnerships
• Driving for Results
• Selecting Talent

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Job Purpose

• To assess credit risk of existing portfolio so that risk is managed and mitigated in line with the banks credit policy.

Job Responsibilities

• Review existing portfolio to ensure alignment with bank's credit policy and to identify cross-sell opportunities by gathering and analysing relevant information.
• Prepare credit applications and make recommendations based on the findings, within credit parameters.
• Achieve targets by using management information systems to measure performance.
• Support the achievement of service level agreement standards by understanding client needs, providing guidance and recommendations and responding timeously.
• Contribute to external client satisfaction by sharing knowledge and developing skills of client service team members and other stakeholders.
• Build relationships with internal stakeholders by attending meetings and supporting their strategies.
• Manage risk by monitoring reports, including excess report, within expected timeframes, identifying potential risks and taking corrective action to ensure risk compliance.
• Measure compliance, identify risk and make recommendations for achieving compliance by using current information and other resources available.
• Monitor covenant's by obtaining latest financial information, measuring compliance and reporting breaches.
• Sign off conditions of approval within required timeframes by checking the information called for.
• Verify that security is in place by gathering all required information.
• Ensure Nedbank Group Rating requirements are met, including Basel, and Moody's, by reviewing accounts and identifying risks.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.)
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Minimum Experience Level

• Business Banking experience / exposure is an advantage
• Minimum 3 years' experience gained in a similar role in a financial environment.

Preferred Qualification

• NQF Level 5 or 6 qualification (Degree or diploma) that includes accounting.
• Matric / Grade 12 / National Senior Certificate

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Data analysis
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Business writing skills
• Industry specific knowledge
• Knowledge of financial markets
• Nedbank vision and strategy
• Relevant Nedbank Human Resources policies and practices