Job Opportunities at Nedbank

Job Purpose

• To conduct investigations on Nedbank staff by following forensic and relevant methodologies to mitigate fraud and reputational risk and criminal liability and ensure regulatory requirements in Nedbank, including subsidiaries are met.

Position

• Crime Analyst

Job Responsibilities

• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Share knowledge of trends and identified risks with team and stakeholders so that relevant upskilling takes place and effective handover is done.
• Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses.
• Interact with investigators and external stakeholders to gain an understanding of their analytical support requests in order to fulfil stakeholder needs.
• Interact with internal and external stakeholders to build and maintain mutually beneficial relationships to ensure close co-operation and exchange of information to mitigate risks.
• Meet stakeholders’ expectations.
• Create awareness of criminal and/or financial crime trends and modus operandi.
• Advise stakeholders on how to use analytical information.
• Manage allocated billable hours and ensure they are accounted for.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Understand and embrace the Nedbank vision and values, leading by example.
• Identify opportunities to influence the enhancement of business processes and methodologies, adding value to Nedbank.
• Perform intelligence activities in response to early warning alerts of events and trends.
• Provide analytical support to stakeholders by sourcing information and supplying relevant analytical products to mitigate risks.
• Evaluate information by assessing the reliability of the source, and the validity and quality of information, to gain informed insights about the analysis.
• Identify suspects and analyse the activities of individuals, groups and organisations through the application of analytical techniques, in support of financial crime mapping.
• Guide financial crime and high profile investigative projects by analysing gaps in information, identifying links and building an understanding of the risk and financial crime typology.
• Provide assistance to external stakeholders by analysing financial crime matters that lead to minimising criminal actions across the industry.
• Highlight system and/or process deficiencies and gaps to stakeholders to ensure relevant preventative measures are implemented and corrective action taken.
• Respond to, and action requests for analytical support by providing criminal analysis support to stakeholders to prevent losses and mitigate risks.
• Investigate financial crime events by analysing information and take appropriate action, such as recommending potential solutions, process changes and/or raise awareness of modus operandi to business, to prevent potential losses, and where relevant, hand over to relevant stakeholders for further action.
• Using intelligence drawn from transactional reporting across the Group, provide financial crime risk mitigation analysis.
• Capture details of analysed information on case management system to assist with future prevention and/or mitigation of risk.

Minimum Experience Level

• Minimum 5 years’  in the forensic/investigative field, in a banking environment and/or conducting forensic investigations
• Team player with an investigative mindset
• Strong analytical and problem solving skills

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Degree in Forensic accounting or
• Institute of Commercial Forensic Practitioners (ICFP) and/or Association of Certified Fraud Examiners (ACFE), preferred not essential

Technical / Professional Knowledge

• Ethics and Fraud
• Fraud investigation methodology
• Governance, Risk and Controls
• Relevant Nedbank product knowledge
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Relevant regulatory, compliance and risk legislation

Behavioural Competencies

• Communication
• Continuous Learning
• Customer Focus
• Decision Making
• Managing Work
• Quality Orientation

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Job Purpose

• To work with business and projects to identify areas where business processes and performance can be developed or improved.  The aim is to apply business process principals in the analysis of As Is business operations and the creation of the To Be business operating models and business process artefacts.

Job Responsibilities

• Proactively plan process deliverables based on relevant project delivery method
• Design and execute process improvement initiatives, taking responsibility for individual delivery in terms of quality, scope and time. 
• Independently participate in As Is and To Be discovery, analysis and design using relevant analysis techniques
• Assist in business value & ROI assessment
• Assist in the implementation of performance measurements
• Understanding of process and workflow streamlining, problem resolution, change management, rules capture and rules coding
• Contribute to value chain analysis (cross functional process mapping) and linking business strategy to process architecture
• Understand process improvement & Enterprise Architecture frameworks
• Understand process measurements focusing on what metrics to capture and where how to capture them in the process
• Understand when and how to use simulation to measure performance improvement
• Understand and apply industry and company change management policies and practices to process initiatives
• Understand and utilise facilitation capabilities to plan and manage the stakeholder transformation
• Collaborate and coordinate with internal and external stakeholders, including other Nedbank clusters
• Identify training needs for business operation changes and obtain and schedule training and competency testing
• Develop communication plans that will facilitate the planned changes
• Providing progress reports to relevant stakeholders 
• Ability to use BPM related tools including project planning and tracking
• Understand how BPMS and RPA tools are used
• Understand big data concepts and how it will be used for research, customer experience management, and information mining
• Ability to work with the data architects to define dataflow, data transformation, interface needs and sources for all information
• Ability to review project plans and help the project manager define technology needs
• Ability to work with the solution project manager and it to determine the best approach for the technical support side of a solution
• Able to apply Nedbank process methods and practices on process initiatives
• Understand the required risk controls within the risk appetite within their customer domain
•   Proactively plan process deliverables based on relevant project delivery method
•  Design and execute process improvement initiatives, taking responsibility for individual delivery in terms of quality, scope and time. 
•  Independently participate in As Is and To Be discovery, analysis and design using relevant analysis techniques
•   Assist in business value & ROI assessment
• Able to apply Nedbank process methods and practices on process initiatives

 
Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• Preferred Qualification
• Computer Science/Information Systems/ Industrial Engineering / Business Degree / NQF 7
• Preferred Certifications
• LEAN/ SIX SIGMA - Yellow belt / CBPP/ Business Analysis

Minimum Experience Level

• 5- 10 year's experience years
• Demonstrated proficiency of BPM, Change Management, and other methods

Types of exposures

•     Proficiency in BPM, Change Management, and other methods that are part of a collaborative team. 
•     Leadership on small-to-medium process and performance improvement engagements
•     Modelling- BPMN/EPC/UML
•     Process Analysis & Design
•     Business Architecture
•  VISA, Card systems – will be an added advantage
• Technical / Professional Knowledge
• Principles of project management
• Relevant regulatory knowledge
• Facilitation techniques
• Presentation Skills
• System Development Life cycle(SDLC)
• Functions Specific Policies Procedures and system Knowledge
• Modelling-EPC/BPMN/UML
• Process Design
• Process Measurements
• Analysis
• Business writing skills
• Agile Concepts

Behavioural Competencies

• Continuous Improvement
• Communication
• Collaborating
• Managing Work
• Influencing
• Leveraging Feedback

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Job Purpose

• To translate macro design into detailed micro designs which will realise the business solution in their relevant areas of focus. Translate and communicate the required changes to the programmer community. Develop critical component parts.

Job Responsibilities

• Make and validate recommendations based on cost and userabilty (feasibility).
• Deliver work products according to the agreed timelines and within agreed budget.
• Deliver proof of concepts to customers and obtain the necessary sign-off.
• Communicate new features to stakeholders through forums.
• Engage business stakeholders as per stakeholder lists as well as senior programmers, architecture delivering hardware, software and firmware support across domains (including production environments).
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Participate in research that will enable recommendations related to system software.
• Advise and make recommendation on what king of software and availability will be required (medium to high projects).
• Key Responsibilities
• Consultation on projects and quick wins
• Mentoring junior team members
• High Level Design and Detailed Design
• Development
• Full accountability of deliverables end-to-end – managing all stakeholders and impacts.
• Set and enforce coding and design standards.
• Code Quality reviews
• Quality Assurance support and reviews
• Feedback on progress to Scrum Master / project manager
• Timesheet capture
• Self-management of capacity and deliverables in alignment with Sprint planning / chosen methodology
• Continuously monitor the product environment and enhance/streamline where appropriate.
• Stand-by, Support and Maintenance of existing systems

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Proven experience or Advanced Diplomas/National 1st Degrees
• Java Spring Certificate - Added Advantage

Type of Exposure/Experience

• Extensive high-level design experience
• Detail Design and mentoring to developers
• Consultation experience – projects, business (all stakeholders)
• Banking
• Exposure to agile delivery Scrum, Kanban and / or SAFe
• Cloud development (Azure or AWS) an advantage
• SOA / API
• SOAP and Rest
• Devops toolsets for software releases
• JWT / Java Web Tokens
• SSL’s
• Swaggers / service development
• Pricing and Billing
• Banking

Minimum Experience Level

• 5+ year experience in programming of which at least 3 years design experience.

Technical Knowledge

• Core Java & Java EE (Medium to Advanced)
• Spring/Spring Boot
• Webservices AS(WAS) and SOAP & REST
• Kafka
• Mongo DB(preferable)
• WebSphere
• ORM-Hibernate
• DB2 & Medium to Advanced SQL skills
• JMS, MQ Queues & Topics (Preferably IBM MQ)
• Maven
• XML,XSD,JSON etc.
• Acquaintance with Cloud & Containerization( Nice to have)

Behavioural Competencies

• Decision Making
• Influencing
• Innovation
• Building partnerships
• Compelling Communication
• Driving for Results
• Quality Orientation

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Job Purpose

• To maintain and support the Debt Counselling Team.

Job Responsibilities

• Make and validate recommendations based on cost and userabilty (feasibility).
• Deliver work products according to the agreed time lines and within agreed budget.
• Deliver proof of concepts to customers and obtain the necessary  sign-off.
• Communicate new features to stakeholders through forums.
• Engage business stakeholders  as per stakeholder lists as well as senior programmers, architecture delivering hardware, software and firmware support across domains (including production environments).
• Participate in research that will enable recommendations related to system software.
• Advise and make recommendation on what king of software and availability will be required (medium to high projects).
• System Maintenance
• System Support
• System/Application Development
• Scrum Master
• Jira Kanban Board planning execution
• Execute SAFe Construct

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Bcom Information Technology

Minimum Experience Level

• 7 to 10 years Information Technology experience, of which 3-4 years in System Analysis and Design experience
• C#
• ASP.NET MVC + .NET Core, ASP.NET Web API, ASP.NET WebForms
• WinForms,MSMQ,WCF
• LINQ, Entity Framework, Unit testing frameworks, Mocking frameworks, Mapping frameworks
• Experience & Skill set continued
• Jasmine, Castle Windsor, StructureMap, Spring.Net, HTML5, CSS
• JavaScript, jQuery, KnockoutJS, TypeScript, SignalR
• TSQL, SSRS, SSIS
• Jobs and scheduling, SQL Performance optimisation, Azure DevOps
• Microsoft EWS, UML, XML/XSD/XSLT, Json, Nhibernate, Kotlin
• TeamCity,SOAP UI, Git; BitBucket; TFS, SVN
• JetBrains ReSharper, Redgate Developer Suite, StyleCop, Azure Hosting

Behavioural Competencies

• Collaborating.
• Compelling Communication
• Decision Making
• Driving for Results
• Influencing
• Innovation
• Technical/Professional Knowledge and Skills

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Job Purpose

• To realise the detailed design through programming and configuration and provide guidance and mentoring to other software developers

Job Responsibilities

• Produce working quality software that meets the design
• Develop critical and complex technical components in area of accountability
• Deliver system component designs that are robust and fault tolerant for large complex systems
• Ensure system component designs are supportable , maintainable and re-usable
• Deliver software that is observable and scalable
• Conduct estimate of work effort
• Trouble shoot and problem solve of software issues and provide guidance to other team members
• Produce documentation as per organisational standards
• Continuous improvement of software
• Provide Maintenance and support of software in environments of accountability
• Develop unit and system test cases and conduct unit and system testing
• Create deployment artefacts and stores in source control library
• Manage the deployment package and the execution thereof
• Optimise the tool change in collaboration with  the Biz/ Dev / Ops Engineer
• Update and control the asset knowledge base 
• Ensure integration of own work with other individuals and in team
• Collaborate with designers, product owners and engineering leads to refine the solution
• Contribute into the decomposition of the system solution into component parts for development
• Support the achievement of the  business strategy, objectives and values
• Stay abreast of developments in field of expertise 
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking.
• Provide mentoring for  multiple software developers

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Diploma / Certificate  in multiple  languages

Preferred Certifications

• Certificate in relevant language where available

Minimum Experience Level

• Min 3 years programming experience

Technical / Professional Knowledge

• IT Data structures
• Application systems
• Agile Development
• System Development Life cycle(SDLC)

Behavioural Competencies

• Managing Work
• Collaborating
• Quality Orientation
• Applied Learning
• Initiating Action
• Technical/Professional Knowledge and Skills

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Job Purpose

• To translate business, other stakeholder requirements and user stories into system requirement and act as a link between business analyst, other requirements stakeholders and the software team
• To translate overarching end to end design into detailed designs and provide technical leadership to the software developers and other designers

Job Responsibilities

• Solution design across multiple technologies / products
• Ensure an understanding of system requirements and end to end design to produce the detail design
• Ensure understanding of system landscape, standards, legislation and governance to provide effective business requirements
• Provide analysis in terms of business and stakeholder requirements
• Understand technology /domain in detail in order to provide effective designs
• Understand the operational environment and impact of design on the specific environment
• Accountable to produce detailed designs as per the requirements received
• Understand the data required in order to support the domain 
• Provide input into test plans and cases on a system level
• Provide use cases and sequence diagram
• Realise the strategic direction / architecture of the organisation  to the best of their ability, based on the end to end solutions and technology road map
• Collaborate with the key impacted stakeholders
• Evaluate options for risk alternatives and make recommendations to minimise risk to the organisation
• Identify and develop mitigation plans for dependency and system conflicts
• Provide use cases and sequence diagram
• Conduct impact analysis
• Understand, interpret and review Macro design
• Ensure the delivery of quality minded designs including testing
• Develop integration test packs
• Conduct Trouble shooting sessions and assisting developer with queries
• Collaborate effectively with  the business analysts
• Update the asset knowledge base (technical documentation, lessons learned, training documentation etc.)
• Ensure work product or design enables fulfilment of the architectural target state
• Support the achievement of the  business strategy, objectives and values
• Stay abreast of developments in fields of expertise 
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.)
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking
• Conduct self development both by mentoring developers and designers and being mentored

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Diploma / Certificate relevant

Preferred Certifications

• Certificate in relevant solution design methodologies where available

Minimum Experience Level

• Min 5 years IT experience

Technical / Professional Knowledge

• Information Technology (IT) Architecture
• IT Infrastructure Architecture
• IT / Banking knowledge
• Systems design
• Requirements analysis

Behavioural Competencies

• Decision Making
• Managing Work
• Quality Orientation
• Building Partnerships
• Technical/Professional Knowledge and Skills
• Emotional Intelligence Essentials

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Job Purpose

• The Head: Analytics Systems within Group Risk Analytics (GRA) will report into the Divisional Head: Credit Risk Systems. The incumbent of the role is accountable for providing an integrated lens on Nedbank’s risk systems and metrics within GRA and perform a cross-functional role in supporting credit and non-credit areas within the organisation

Job Responsibilities

• Support the group-wide productionisation of models and processes for credit and non-credit risk types.
• Stay abreast of developments in quantitative analytics to ensure Nedbank’s analytical tools and solutions are up-to-date and in-line with international best practises. 
• System maintenance and foundational system enhancements for the SAS Digital Model Deployment (DMD) Platform and SAS IFRS9 impairment solutions.
• Support the implementation and regrounds of Nedbank’s IFRS9 model suite, in conjunction with maintenance of model implementation standards and methodologies.
• Ensure consistency and automation of data and processes across GRA.
• Drive optimal use of our analytics system investments to enable risk functions to efficiently utilise the output from the Group’s operational processes.
• Drive business optimisation through engagement with stakeholders to create integration, automation and process efficiency including digitisation and Cloud migration.
• Support and ensure the optimal implementation of GRA specific and Group wide projects.
• Provide support across the Group when required i.e., the resolution of all system related issues and knowledge sharing.
• Drive the implementation and review of IFRS9 BCBS239 compliance which includes the linkage to Group Data Services.
• Engage and manage all cluster relationships pertaining to the SAS DMD Platform and SAS IFRS9 impairments solution.

Leadership 

• Lead a team of Quantitative Analysts in the delivery / realisation of key outcomes for the Credit Risk Systems team. 
• Create and maintain a high-performing team by identifying key talent through conducting career conversations and the use of the talent grid principles and developing talent retention programmes and strategies.
• Build a depth of skills and knowledge in the team by sharing knowledge and insights.Ensure continuous improvement goals are achieved by creating an environment whereby self and team are encouraged to challenge the status quo by initiating constructive debates about work practices.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Minimum required qualification: Bachelor’s degree in Mathematics / Quantitative Analytics / Statistics or similar with relevant experience.
• SAS programming preferred or similar (SQL / R / Python) knowledge
• Minimum Experience Level

The following minimum experience is required:

• 6+ years’ experience in credit risk analytics, data, and systems management.
• Knowledge of credit risk systems and processes, data, and the Nedbank data landscape.

Technical / Professional Knowledge

• Business terms and definitions
• Capacity planning
• Change management
• Client service management
• Communication Strategies
• Financial Accounting Principles
• Governance, Risk and Controls
• Principles of project management
• Strategic planning
• Business writing and presentation skills

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Job Purpose

• To acquire and deliver banking solutions to the high value client segment (i.e. SBS; Professional/ Financially affluent); by providing great client experiences and understanding client business and household banking needs.

Job Responsibilities

• To acquire and deliver banking solutions to the high value client segment (i.e. SBS; Professional/ Financially affluent); by providing great client experiences and understanding client business and household banking needs.  Deliver on all targeted products and services as measured through the relevant client management systems and the contribution statement.
• Improve client service through delivering relevant products and services according to client needs.
• Maintain and build a portfolio of high value, and complex clients.
• Unearth client sales / solution opportunities and execute on these opportunities.
• Undertake thorough needs analysis across all clients spheres of financial influence and ensure clients are entrenched into Nedbank.
• Respond within agreed timelines to tasks and responsibilities deployed onto the relevant systems. 
• Build and maintain effective professional relationships with high value profile clients through contact management.
• Deliver banking solutions that meet client needs.
• Understand client's business, personal and household needs.
• Build sound and sustainable client relationships and instil trust among clients that Nedbank is best placed to manage the complexity of their business / personal and household requirements.
• Proactively engage clients in a manner that is relevant to their specific circumstances.
• Collaborate with specialists in client engagements to cross sell and create value based solutions. 
• Ensure work is completed to agreed principles, process and procedures; progress reviewed and corrective action taken where necessary.
• Comply with risk standards, policies and procedures through training and development as required by group compliance framework.
• Facilitate clients compliance correctness in line with Nedbank internal and regulatory standards.                  Identify and resolve any work related obstacles and problems and escalate to senior management.
• Contribute to the improvement of policies, procedures, standards and processes by applying own experience and insights where applicable.
• Understand the bank's risk and credit policy and manage client expectations accordingly.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Comply with internal standard procedures to facilitate the execution of client requirements. 
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction. 
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Minimum Experience Level

• 4-5 years' Relationship management experience in the financial sector a must
• 2-3 years’ experience in Business Acquisition essential
• Experience in a Sales and Deal Origination related to a Corporate Client Portfolio within a Banking / Financial Services environment would be advantageous

Requirements

• NQF Level 5 or Higher in a Financial or Business-related field essential
• Matric / Grade 12  / National Senior Certificate
• Post-Grad Degree in Financial/Business Management is an advantage
• Valid driver's license and own reliable transport is essential

Technical / Professional Knowledge

• Microsoft Office
• Interpersonal Skills/ Client Relationship
• Business writing
• Business terms and definitions
• Relevant regulatory knowledge
• Data analysis
• Business Acumen
• Decision-making process
• Principles of financial management
• Governance, Risk and Controls

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Job Purpose

• To drive penetration into the Nedbank banking customer base through relationship building and offering clients Nedbank Insurance solutions. Maintaining and growing of existing portfolio.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (eg: staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Follow laid down processes in opening of accounts by using checklist and account opening matrix.
• Complete weekly compliance training and assessment online to keep up to date on changes.
• Keep relevant compliance Letter of Authority up to date and inform clients at each interaction.
• Action daily control reports and attach correct documentation.
• Identify new clients and their needs through needs analysis and provide a suitable solution.
• Cross sell to existing clients by establishing need through financial fitness discussions.
• Obtain referrals from existing clients as well as leads from other Business Units through area collaboration.
• Ensure that every deal done is priced in line with Business Unit objective and strategy.
• Generate revenue through charging for ad hoc services provided to clients.
• Monitor and manage sales on a daily; weekly and monthly basis in order to achieve monthly targets.
• Increase market share by converting secondary clients to primary clients and ensuring accounts are entrenched.
• Participate in end of day discussion and apply recommendations from manager to optimise sales results.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team. Maintain world class service standards when dealing with clients by listening; attending to their needs; keeping them in the loop and making things happen for them.
• Ensure that client complaints and queries are resolved timeously by using relevant complaints system.
• Adhere to the ask once promise to clients according to Nedbank strategy.
• Build relationships with clients through regular contact and having an individual interest in them.
• Network with internal stakeholders to collaborate in order to provide complete solution to clients.
• Obtain regular feedback from clients by requesting completion of feedback forms.
• Mitigate risk to Nedbank by identifyingand verifying clients manually or using relevant technology.
• Adhere to clean desk policy to minimise risk of exposing client confidentiality.
• Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.

People Specification
Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Short-Term Insurance FAIS qualification (150 credits), Regulatory Examinations 5.

Minimum Experience Level

• 3-5 years working experience as an Insurance Broker Selling and providing advice on Commercial/Personal/Agricultural Lines /Property Finance space within Short Term Brokerage Industry.

Technical / Professional Knowledge

• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Nedbank policies and procedures
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Nedbank culture
• Cluster Specific Operational Knowledge
• Banking knowledge

Behavioural Competencies

• Continuous Learning
• Energy
• Advancing Sales Discussions
• High-Impact Communication
• Managing Work
• Sales Disposition
• Sustaining Customer Satisfaction

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Job Purpose

• To market and sell Nedbank products to meet the needs of customers and stakeholders to achieve business objectives.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Listen to clients and stakeholders and ask questions to understand their needs.
• Build relationships with clients and stakeholders by regular contact; being available and getting to know them.
• Resolve client queries by following business procedure and keeping client informed.
• Educate clients on the product offering by presenting them with the relevant information.
• Market products to new and existing clients and stakeholders by identifing client needs and matching product to the need.
• Achieve daily; weekly and monthly sales targets by following business unit sales strategy.
• Close the deal by getting client to sign up for product.
• Improve performance based on management feedback report by acting on report recommendations.
• Meet requirements of product applications by providing all required documentation.
• Ensure all client details are correct by capturing details correctly at application stage.
• Schedule work according to action plan from manager in order to meet business objectives.
• Complete verification procedure for all applications by following business unit requirements.
• Report daily statistics to managers for consolidation.Use recommendations from managers report to improve on the quality of work.

Minimum Experience Level

• 3 years' Relationship management experience in the financial sector
• 5 years’ Sales experience with a proven track record in a pressurised sales environment
• 5 years’ Sales experience in a Home Loans environment / Estate Agent / Bond Originator 

Preferred Qualification

• NQF Level 5 or Higher in a Financial or Business-related field essential
• Matric / Grade 12 / National Senior Certificate
• Valid driver's license and own reliable transport 

Technical / Professional Knowledge

• Administrative procedures and systems
• Business principles
• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Nedbank culture
• Cluster Specific Operational Knowledge
• Business writing skills

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Job Purpose

• Promote products and services offered by Nedbank to prospective Home Loan clients through marketing and engagement opportunities.

Job Responsibilities

• Build and maintain relationships with external companies (Estate Agents, Property Developers, etc.) to ensure client service and future sales opportunities
• To conduct research in the market and identify opportunities to acquire new business to market and sell Nedbank Home Loan Products to tap the newly identified and potential clients seeking home loans.
• Provide detailed information about the bank's products and services to the clients and to guide them on the most suited financial option that will meet their requirements
• Fulfilling client sales and services by conducting needs analysis and providing great client experience.
• Ensure that the client understood all the terms and conditions involved while applying for a home loan.
• Maintains professional and healthy relationship and actively engage with Home Loans clients
• Ensure that a thorough verification of the obtained financial data is done and captured to determine the creditability of the applicant.
• Review action plans and take corrective action to deliver agreed sales and service results.
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Utilize resources to manage risk according to Nedbank policies and procedures
• Share information and best practice with colleagues and team members.
• documents).
• Resolve challenges in community sales areas by taking action to prevent and/or eliminate such challenges.
• Attend and participate in team meeting.
• Share information and best practice with colleagues and team members.

Minimum Experience Level

• 3 years' Relationship management experience in the financial sector
• 2-3 years’ Sales experience with a proven track record in a pressurised sales environment
• 3 years’ Sales experience in a Home Loans environment / Estate Agent / Bond Originator 

Requirements

• NQF Level 5 or Higher in a Financial or Business-related field essential
• Matric / Grade 12 / National Senior Certificate
• Valid driver's license and own reliable transport

Technical / Professional Knowledge

• Business principles
• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Administrative procedures and systems
• Relevant software and systems knowledge
• Banking knowledge
• Banking procedures
• Cluster Specific Operational Knowledge

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Job Purpose

• To support the Head of Audit: Wealth with ensuring appropriate internal audit coverage and appropriate consideration of conduct and reputational risk and reporting of GIA results impacting conduct and reputational risk as part of the coordinated assurance model. In addition, in the role of business partner, engage with stakeholders (internally within GIA and externally Group) in respect of local and international conduct and reputational risk trends and best practice.

Job Responsibilities

• Assist the Head of Audit in elevating the Conduct & Reputational Risk agenda and focus within GIA (during annual and quarterly audit planning, individual assignment planning and scoping, reporting) and ensuring the Business controls adequately address conduct and client experience;
• Contribute to the overall Conduct and Reputational Risk GIA assurance strategy and planning process;
• Assist in identification, tracking and monitoring the implementation of remedial/management actions arising from audits impacting conduct and reputation;
• Analysing stakeholder and marketplace threats and opportunities that may result in conduct and reputational risk and providing mitigation solutions and best practice that ultimately enhance Nedbank’s reputation and derive value;
• Assist in the monitoring of adverse media for conduct and reputational risk, and responding/leading appropriately;
• Ensuring the continuous, proactive and consistent monitoring of conduct and reputational risks for GIA and facilitating reporting to Group in terms of coordinated assurance reporting;
• Review outcome of conduct risk practices of stakeholders by analysing, reviewing and assessing internal controls presented as mitigants;
• Perform fieldwork, as and when required, for specific key conduct and reputational risk related audits;
• Monitor and analyse material conduct and reputational risks and control breakdowns through the facilitation of root cause analysis conducted by stakeholders and recommend appropriate corrective action and/or interventions.

COLLABORATE WITH GROUP STAKEHOLDERS: 

• Establish and maintain stakeholder relationships with other assurance functions (eg. Group Compliance and Group Internal Audit as well as Cluster Compliance and Risk functions);
• Engage with stakeholders formally through determining scope of work, understanding and identifying client needs;
• Provide advice, guidance, oversight to internal stakeholders and/or training on compliance to employees;
• Advocate the conduct and reputational risk agenda throughout GIA and Group; 
• Report to stakeholders on the state of compliance by reporting on how key conduct and reputational risks are being managed, highlighting areas that require.

PRODUCE REPORTS: 

• Compile and/or provide input into internal conduct and reputational risk reports and external disclosures by presenting relevant conduct and reputational risk insights for GIA and Group reports for presentation to various internal and external committees. 

Use technology and tools and work together with the GIA Enablement team in order to create efficiencies in data analysis and reporting. 
 
Job responsible continued
MANAGE PROCESSES: 

• Understand Group Conduct and Reputational Risk Frameworks; 
• Ensure appropriate conduct and reputational risk coverage as part of the annual audit planning and quarterly refresh process;
• Coordinate GIA conduct and reputational risk assurance with other assurance providers throughout the Group;
• Ensure effective planning of GIA audits and consideration of conduct and reputational risk throughout the audit process including appropriate consideration of conduct and reputational risk on audit scope and findings raised by GIA during audit planning and reporting; 
• Ensure appropriate conduct and reputational risk representation for all audit audits throughout the process;
• Work with technical resources to continually enhance processes around coordinating, compiling, consolidating, and submitting management information and reports to various Group stakeholders, Governance Committees and Regulator in terms of the agreed engagement model; 
• Address all requests for information from internal and external stakeholders. 

BUILD RELATIONSHIPS: 

• Manage, maintain and improve relationships with internal and external stakeholders including GIA, Group and Cluster first and second line of defense).

PROMOTE DEVELOPMENT AND LEARNING:

• Take ownership of your role and personal development to cultivate a deeper understanding of available local and global information, trends and best practice to better meet requirements of internal and external stakeholders.

PROVIDE VISIONARY AND INSPIRATIONAL LEADERSHIP

• Actively and participate collaboratively in the Group’s Combined Assurance Model.    
• Support a high-performance GIA team providing best practice and industry trends and guidance with highest of quality and innovation to build best in class tools and capabilities.
• Ability to facilitate discussions and influence various stakeholders internally within GIA and external stakeholders.
• Follow through to ensure that quality and productivity standards of own work and team are consistently and accurately maintained.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Postgraduate degree in Risk Management, Finance, Economics, Accounting, or related field
• Minimum Experience Level

The following minimum experience is required:

• Minimum of 7 or more years in banking;
• Business acumen and technical skills including:
  • Banking knowledge 
  • Reporting (Risk, Audit, Group, Regulator)
  • Communication Strategies 
  • Data analysis 
  • Governance, Risk and Controls 
  • Industry trends 
  • Principles of financial management 
  • Relevant regulatory knowledge 
  • Relevant software and systems knowledge 
  • Research methodology 
  • Business Acumen 
• Risk management or Internal Audit experience required: 
• Risk (preparation of risk forum papers, risk monitoring and analysis, knowledge of governance and regulatory frameworks, implementation of limits and policies and reporting); OR
• Internal audit experience required (development of annual audit plan, audit scoping, fieldwork and reporting, Committee and Regulator reporting);
• Business and process analysis and familiarity with technology (an advantage);
• Programming knowledge and skills to develop business intelligence (BI) and management information (MI) dashboards (an advantage)

Technical / Professional Knowledge

• Accounting standards
• Change management
• Financial Accounting Principles
• Governance, Risk and Controls
• Principles of project management
• Relevant regulatory knowledge
• Risk management process and frameworks
• Strategic planning
• Institute of Internal Auditors standards
• Code of Ethics

Behavioural Competencies

• Building Partnerships
• Earning Trust
• Coaching
• Communication
• Driving for Results

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Job Purpose

• To attain new and expand existing client base for Nedbank to grow the Nedbank brand and optimise revenue according to business objectives.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (eg: staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Follow laid down processes in opening of accounts by using checklist and account opening matrix.
• Complete weekly compliance training and assessment online to keep up to date on changes.
• Keep relevant compliance Letter of Authority up to date and inform clients at each interaction.
• Action daily control reports and attach correct documentation.
• Identify new clients and their needs through needs analysis and provide a suitable solution.
• Cross sell to existing clients by establishing need through financial fitness discussions.
• Obtain referrals from existing clients as well as leads from other Business Units through area collaboration.
• Ensure that every deal done is priced in line with Business Unit objective and strategy.
• Generate revenue through charging for ad hoc services provided to clients.
• Monitor and manage sales on a daily; weekly and monthly basis in order to achieve monthly targets.
• Increase market share by converting secondary clients to primary clients and ensuring accounts are entrenched.
• Participate in end of day discussion and apply recommendations from manager to optimise sales results.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team. Maintain world class service standards when dealing with clients by listening; attending to their needs; keeping them in the loop and making things happen for them.
• Ensure that client complaints and queries are resolved timeously by using relevant complaints system.
• Adhere to the ask once promise to clients according to Nedbank strategy.
• Build relationships with clients through regular contact and having an individual interest in them.
• Network with internal stakeholders to collaborate in order to provide complete solution to clients.
• Obtain regular feedback from clients by requesting completion of feedback forms.
• Mitigate risk to Nedbank by identifyingand verifying clients manually or using relevant technology.
• Adhere to clean desk policy to minimise risk of exposing client confidentiality.
• Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.
• People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Short-term Insurance FAIS qualification (150 credits), Regulatory Examinations 5.

Minimum Experience Level

• 1- 3 years as a Sales Consultant in the Short-Term Insurance Industry (Selling Car & Home Insurance)

Technical / Professional Knowledge

• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Nedbank policies and procedures
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Nedbank culture
• Cluster Specific Operational Knowledge
• Banking knowledge

Behavioural Competencies

• Continuous Learning
• Energy
• Advancing Sales Discussions
• High-Impact Communication
• Managing Work
• Sales Disposition
• Sustaining Customer Satisfaction