Job Opportunities at MTN

JOB DESCRIPTION

• MTN is entering a new phase in its lifecycle of unprecedented disruption and market turbulence, performance excellence today revolves around the need to generate new value—to unlock new opportunities, to drive new growth, to deliver new efficiencies. The Group’s RAFM function must therefore ensure the successful delivery in context of:
• Service management standards as defined and implemented by industry standards bodies
• Matrix management of the senior team within RAFM with delegated ownership of a strategic plan for the execution of objectives.
• Collaborative and co-operative Group company environment working in a combination of remote and onsite modes of operation
• Industry Best Practices as supported by governance, risk management and control standards bodies
• Dynamic Legal and Regulatory environment that requires effective awareness and compliance.
• Exposure to all levels of management in the Group and local operating companies
• A broad, diverse, multi-cultural operating environment of operations across Africa and Middle East that have an assessed inherent risk more than double the industry average
• A fast-evolving industry risk environment with a material threat of cyber-crime to MTN’s future strategy and performance.
• Varying management and stakeholder need for performance information format and content.

Mission/ Core purpose of the Job

• The role is focussed on providing support to the lead.
• The function has a responsibility towards a shared commitment to continuously improve OPCO operations.
• It focusses on the quality of service provided to RAFM teams, while consistently meeting and exceeding the needs of the RAFM stakeholder community

RESPONSIBILITIES
The role will be accountable to achieve the following objectives:
Strategy Execution

• Operationalise the RAFM strategy across team and Opcos

Operational Delivery

• Input into the development of the technology enablement framework definition
• Researching industry trends in relation to operational control frameworks in ensuring new areas of risk and improved methods of control performance are understood and incorporated into the plan.
• Support internal Group discussions on the development of tools for RAFM as they apply to MTN operation model and business strategy
• Understand the industry trends in relation to RAFM operations infrastructure and performance
• Provide input into a blueprint for RAFM operations, systems, infrastructure and technologies
• Management of the service providers, customers and stakeholders in the performance of operational controls to ensure service levels are achieved and managed.
• Support and liaise with local RAFM operations and other teams as necessary, to provide all required information to Internal Audit Services to conduct internal fraud investigations.
• Awareness of RAFM technology capabilities, trends and future solutions
• Participate as one of the key customers in the business requirements, specification, evaluation, design and implementation of technologies

Business Partnering Support & Oversight

• Guide and assist the OPCO RAFM teams with all business assurance requirements, including primary controls, secondary controls and fraud.
• Support the governance process for managing offshore service providers for operational performance
• Co-develop the offshore service providers’ SLA/contract metrics evaluation frameworks and oversee compliance
• OPCOs.
• Provide input into development of the OPCO organisational structures, ways of work and driving OPCO improvements and maturity from a service excellence perspective.
• Support the Lead in recommending areas of improvements and driving the achievement of the OPCO Improvement Plan
• Support the Opco delivery on Strategic Programmes
• Provide guidance and support for all queries raised by the OpCo (ad-hoc)

QUALIFICATIONS
Education:

• Minimum 3-year Bachelors Degree– BCom BAc, or related
• Post Graduate Qualification –advantageous
• ISO (risk management, quality, services management and related) advantageous

Experience:

• At least 5 years of experience in a complex, technology-oriented industry
• At least 3 years of RAFM operational experience is essential
• Business partnering or service management experience will be advantageous
• Intermediary level understanding of risk management and/or auditing principles
• Experience in managing activities in a cross-functional business environment.
• Working experience in a Group company environment
• Intermediary level understanding telecoms systems, architecture and technology experience
• Intermediary level understanding Legal and Regulatory business landscape and context

Competencies:

• Strategy Implementer, Decisive Problem Solver, Best Practice Value Creator
• Culture and Change Champion, Guiding People Manager, Relationship Builder
• Results Achiever, Operationally Astute

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JOB DESCRIPTION

• To lead the Operations and Service Assurance function responsible for the deployment of all technical solutions for the Wholesale business unit, including complex network infrastructure solutions and Carrier Services solutions and products, in line with the Wholesale business unit strategy and objectives. 
• To lead the Managed Network Services channel development activities, through the development and implementation of the growth strategy for the Base Transceiver Station (BTS) infrastructure in conjunction with the MTN Network Operations Structures of MTN SA, through seeking and acquiring new commercial partnerships to further drive MTN's infrastructure monetisation programme. 

RESPONSIBILITIES

Strategy Development and Strategic input

• Design, challenge and implement the long-term commercial strategy for the Base Transceiver Station (BTS) portfolio, ensuring alignment of all activities undertaken in the unit to the overall Wholesale strategy, whilst achieving alignment with the strategic objectives and requirements of MTN SA. 
• Provide input into the business plan to ensure delivery to key customers and markets, ensuring competitiveness on all elements and coordinated efforts between MTN and its Wholesale business partners. 
• Provide input into reviewing organisational activities and assist in recommending corrective actions if necessary. 
• Contribute towards long-term forecasts and predictions (2-5 years), analysing trends and highlighting areas of the business that may be developed further. 
• Oversight of the project management framework and strategy to enable product/service delivery on revenue and cost targets, aligned to industry best practice, MTN SA and MTN Group.
• Oversee the project management function for all MNS initiatives related to the BTS portfolio, as well as the implementation of the Operations & Service Assurance function for the Wholesale business unit.
• Interpret strategic plan and formulate strategic deliverables to be executed via the set commercial framework for Wholesale.
• Design complex project plans in conjunction with EPMO to deliver solutions for the Managed Network Services business.
• Development of the Operations & Service Assurance framework and strategy to enable product/service delivery on revenue and cost targets, aligned to industry best practice, MTN SA and MTN Group.
• Oversight over the implementation and continuous improvement of the Operations & Service Assurance function for all MNS initiatives.
• Interpret strategic plan and formulate strategic deliverables. 
• Maintain complex solutions for the Managed Network Services business.
• Develop strategic plans in accordance with the Wholesale expansion strategy for the BTS portfolio. 
• Aggregate and forecast all demand requirements based on business priorities and segment needs for new Wholesale partners.
• Develop prioritisation criteria for new commercial opportunities to ensure quick turnaround of leads to cash generated.
• Define the technology and rollout strategy to support the growth in the BTS portfolio based on business priorities and ROI targets.
• Define monthly, quarterly and yearly rollout plans, budgets and business cases.
• Oversee deployment of the technology infrastructure required to meet yearly targets and expected ROI.
• Provide oversight to ensure timely delivery of new business partnerships and compliance.
• Lead the acquisition of new business partnerships by managing relationships with key stakeholders.
• Ensure new solutions and products are launched in line with business and market requirements.
• Ensure effective training of sales and pre-sales teams according to the yearly business plan.

Operational Planning

• Lead and direct virtual project teams to develop and operate complex Managed Network Services Solutions, including infrastructure sharing, interconnect, roaming and other wholesale solutions. 
• Oversee the development of technical specifications and implementation of new products and complex MNS solutions.
• Define and form the project teams for complex MNS projects dependent on delivery requirements.
• Oversee testing, monitoring and reporting of user acceptance tests of all new and enhanced products and services thereby ensuring quality control with the aim of improving the quality parameters.
• Ensure compliance with business and technology strategies.
• Define the standards and set targets for performance across the sub-division and identify the parameters for measurement of performance.
• Monitor performance against business plans (i.e. business plan tracking) as well as alignment with MTN global strategy and industry best practices.
• Review performance of MNS products and services against forecasts and agreed Key Performance Indicators (KPIs) and review service level agreements where necessary to address any deviations.
• Estimates cost effectiveness, points of risk, opportunities, strengths and weaknesses of solutions.
• Oversee the measurement and management of products and services in light of their performance within market.
• Report to the General Manager: Managed Networks relating to progress made within the sub-function and progress on the delivery of solutions.
• Set profitability objectives and targets for the BTS portfolio and ensure the translation of strategy into action plans. 
• Drive execution of the Operations & Service Assurance function in alignment with operational targets and business strategy and initiate corrective actions where applicable. 
• Ensure execution of initiatives and activities at national and regional level. 
• Liaise with the relevant areas of the business to ensure cross-functional integration, and to ensure delivery of customer experience according to predetermined SLA’s. 
• Consider the long term (1-2 years) implications of actions on the viability of the business from a broader perspective, whilst also considering the impact of solutions on other areas of the business and the interdependency of units. 
• Continuous monitoring of the marketplace and proactively liaise with Strategic Product Development, Network Group and other Sales and Service teams, to adapt plans where relevant. 
• Drive best practice, continuous improvement and innovation at process and procedure level within the Operations & Service Assurance function.

Profitable Growth

• Sign off approval on new initiatives.
• Provide costing models for complex solutions.
• Prepare proposal on change initiatives, SLA policies and procedures.
• Manage and resolve issues that will result in severe time, scope, productivity and cost or resource impact; and resolve and provide guidance to issues escalated.
• Drive major client engagement processes to identify opportunities for the delivery of complex solutions.
• Drive adequate risk mitigation and controls and elicit inputs from relevant parties. 

Exceptional Client Experience

• Ensure the development and rapid delivery of new business partnerships to drive commercial growth within the Wholesale space.
• Work closely with the commercial teams within Wholesale to provide client-relevant solutions.
• Ensure the development of best-in-class products and solutions best-fit to business partner requirements (quality, price, availability, reliability).
• Support all channel development activities from commercial planning to infrastructure deployment.
• Be a custodian for client engagement across the Wholesale business unit.

Culture of Operational Excellence

• Enable the accurate and timely business and performance reporting process through the appropriate systems and tools.
• Oversee the implementation and continuous improvement of the Operations & Service Assurance framework to ensure simple and innovative solutions to meet client needs.
• Ensure processes and procedures are optimised to launch new products and solutions in a high paced changing environment.
• Ensure that a process is in place for seamless handover between all divisions and the products and solutions team.
• Effective budget management and financial reporting for new business opportunities to track spend on new projects and ROI.
• Ensure Capex, Opex and CoS expenditure remains within budget (where applicable). 

Planning and Delivery 

• Lead and direct virtual project teams to develop and operate complex MNS projects, including infrastructure sharing, interconnect, roaming and other wholesale solutions. 
• Define and form the project teams for complex MNS projects dependent on delivery requirements.
• Oversee testing, monitoring and reporting of user acceptance tests of all new and enhanced project management services thereby ensuring quality control with the aim of improving the quality parameters.
• Ensure compliance with business and technology strategies.
• Define the standards and set targets for performance across the sub-division and identify the parameters for measurement of performance.
• Monitor performance against business plans (i.e. business plan tracking) as well as alignment with MTN global strategy and industry best practices.
• Review performance of MNS products and services against forecasts and agreed Key Performance Indicators (KPIs) and review service level agreements.
• Estimate cost effectiveness, points of risk, opportunities, strengths and weaknesses of solutions.
• Oversee the measurement and management of products and services in light of their performance within market.
• Report to the Wholesale business unit heads on progress made within the BTS portfolio and Operations & Service Assurance function with respect to progress on solutions.

People and Culture 

• Lead and direct physical and virtual teams.
• Act as an ambassador and role model for MNS team by living the brand values and vital behaviours.
• Make environment the best place to work.
• Improve the employee engagement index through the GCA by implementing interventions to enhance employee experience of the Wholesale business unit.
• Ensure the attraction, development and retention of talent.
• Build a professional and differentiated relationship with external customers.
• Ensure a culture of continuous evaluation and improvement.
• Drive a culture of high performance, accountability and consequence management.

Governance and Control

• Strictly follow and ensure team compliance of relevant policies and procedures.
• Ensure effective SLA strategies are in place to support the business.
• Implement proper controls and processes to minimise revenue leakage.
• Ensure proper project controls are in place to manage financial and operational risks across the business. 
• Appropriate implementation of DoA.

Financial Management

• Develop and manage the operational budget in line with business objectives.
• Develop and manage project initiative budgets in line with business objectives.
• Ensure that the “cost of operations” is reduced, in line with a least cost operating strategy stemming from the business drivers.

Stakeholder Management

• Hold strategic meetings, ensure relevant participation and provide guidance and support in the various discussions.
• Manage Executive stakeholder relationships with MNS customers and Technology Providers.
• Ensure relationships with business partners and customers are maintained and contracts are adhered to.
• Identify clear win-win situations with external partners.

Project Delivery

• Develop and drive the execution of agreed projects. 
• Drive the implementation, tracking, monitoring and compliance of projects.
• Contract management in line with procurement policies.
• Co-ordinate project reporting.
• Ensure effective implementation of the integrated project management model. 
  Risk management.

Business Analysis

• Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems. 
• Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness.
• Identify business improvement and optimisation opportunities that will result in improvement of process performance.
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs.
• Perform Business Analysis on new business partnerships in line with the set methodology and guidelines.
• Implement approaches to fine tune policies, processes and systems in line with changing work practices.
• Conduct benchmarking with other companies and organisations within and outside the ICT industry to ensure alignment with industry standards and best practices. 
• Develop business cases for initiations proposed by the business. 
• Research and consider best practice, local conditions, trends, as well as competitor activity.

QUALIFICATIONS

Education: (5)

• Minimum of 4-year Commercial and/or Engineering Technology degree 
• MBA or Masters in relevant field of study advantageous
• Fluent in English

Experience: (5)

• Management level track record of 5 years or more; with at least 3 years’ in relevant sector / industry
• Experience working in the design, build and operation of mobile network operator infrastructure.
• Experience in designing solutions of network technologies.
• Worked across diverse cultures and geographies advantageous

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Mission

• To drive the managed services strategy and execution by identifying and implementing Software Defined (SD) WAN offerings that align with MTN ICT’s overall business objectives of expanding market share, improving efficiency and increasing profitability. To provide strategic direction and progressive leadership in the on-going management and delivery of client managed-service programmes.

Context 

• Fast moving industry with constantly changing business requirements and technologies.
• Fluid complexities of customer expectations and demands.
• Highly competitive market with new and established competitors and aggressive competitor strategy and delivery.
• Highly dynamic and fluctuating Telecommunications and ISP industry.
• Total customer experience for MTN brand.
• Constantly changing consumer and market needs.
• Market dynamics and developments.
• MTN policies, processes and procedures.
• Regulatory industry norms govern MTN and partners. 
• Highly pressurised, deadline-driven environment.
• Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks.
• Participative environment – highly diverse and team-focused.

Key Performance Areas:

Key Deliverables

• Product and Service Development, Maintenance and Improvement
• Drive the SD WAN product roadmap priorities and product design by utilising data insights, consumer data, competitive intelligence and market trends in order to assess fit, feasibility and financial impact of product.
• Manage the day-to-day delivery of SD WAN offerings by defining the SD WAN offering and delivering methodologies in order to drive high levels of customer satisfaction, product value, product profitability and growth. 
• Contribute towards the product go-to-market strategy by developing business plans, analysing the market, establishing pricing and collecting customer feedback for future developments of managed services solutions.
• Define the commercial specification of new and existing SD WAN products by conducting market analysis to validate the strategic intent and create the business case for SD WAN products.
• Develop and manage alliance partnerships by identifying opportunities for establishing relationships with complimentary business partners in the pursuit of new business in order to ensure successful execution and delivery of SD WAN solutions to clients.
• Act as the trusted technical advisor who can effectively position the SD WAN optimisation solutions in order to improve client experience.
• Navigate the internal organisation to drive change through product integration and inter-departmental boundaries to advocate for key clients and best practice processes.
• Track effectiveness of SD WAN solutions by analysing and monitoring market share and competitive landscapes in order to identify product initiatives that are competitive from a feature, quality and cost perspective and meet client requirements.
• Manage all technical aspects by owning the technical relationship with customers, partners and vendors through technical training, problem escalation and new feature requests to remain updated on the product structure.
• Drive revenue growth initiatives by identifying opportunities for new service offerings and/or extensions of existing service offerings to support continued expansion of business.
• Contribute towards integration of ICT solutions by collaborating with internal and external stakeholders, including peer product specialists from other lines of business, to maximise value for product solutions.
• Leverage multi-disciplinary partnerships by developing and maintaining strong relationships with business leaders, internal and external partners in order to respond to complex client challenges.
• Develop and execute a client feedback framework to be used for new and existing SD WAN products and technologies, in order to align product offerings to client needs and improve client experience. 
• Collaborate cross-functionally to identify and implement service improvements based on customer feedback, competition, roadmaps and other drivers.
• Lead the expansion of key client accounts by collecting client and market insights in order to prioritise feature requests and enhance solution offerings.
• Promote the ideation, design and implementation of SD WAN product enhancements that solve client problems in meaningful ways, weighing impact against business goals and technical feasibility.
• Monitor overall quality and security of SD WAN solutions by partnering with cross-functional teams to execute the product from vision to concept, while managing stakeholder expectation in order to deliver a best-in-class product portfolio.
• Drive continuous improvement on existing processes and procedures by assessing and drawing solutions from qualitative and quantitative data and making logical deductions in order to drive operational excellence.

Product Sales Enablement

• Enable growth in market share by providing presale specialisation and subject matter expertise to the sales team in order to drive market adoption of SD WAN products.
• Strengthen MTN industry presence by maintaining relationships with key clients, together with the sales team, and developing business quotations and presenting business cases to clients in order to drive revenue inflow.
• Drive the competitiveness of SD WAN solutions by researching and developing recommendations for pricing strategies with the goal of creating marketability, maximising sales and achieving profitability.
• Partner with sales to probe the enterprise clients’ business challenges in order to identify and address their unique risks in line with regulatory requirements.
• Manage sales opportunities from discovery to closure by maintaining an in-depth understanding of the industry, competitors and marketplace to present a highly differentiated solution.

Governance and Risk Management

• Monitor adherence to product management policies and processes by ensuring that developed SD WAN solutions are taken to market according to defined processes and subsequently measured against the business plan.
• Monitor compliance by maintaining awareness and understanding of regulatory standards and legislation in order to update current SD WAN strategy as required.
• Participate in implementation of functional policies, standard operating procedures and best practices that ensure operational efficiency, accuracy, security, integrity and compliance with relevant laws and regulations across OpCo’s.
• Manage partners and ensure all contracts are managed in line with procurement policies and standards in order to drive compliance to set processes and procedures.
• Monitor adherence to the parameters for partnership Service Level Agreements (SLA) as well as SLA performance indicators to ensure all compliance requirements established under contractual agreements between the function and vendors, are adhered to.

Building Capability

• Build organisational capability by supporting, coaching and mentoring product and portfolios teams to enable the delivery of functional strategy. 
• Expand on SD WAN and broader product knowledge by interfacing with sales and support areas in order to stay up to date with industry best practice.

Job Requirements

Education: 

• Minimum of 3-year tertiary diploma (may vary in accordance with in-country qualification standards).
• Relevant certification / accreditation / membership with professional body as required for role.  
• Fluent in language of country with basic command of English.

Experience:

• Minimum of 2 years’ experience in product development, marketing and sales support of SD-WAN solutions within a Telecoms operator and/or OEM. 
• Experience working in a small to medium organisation.

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JOB DESCRIPTION

• The Manager Regional Information Security and Awareness is responsible for Regional co-ordination and execution of Information Security requirements and initiatives in line with the overarching Group and regional business goals and Group security framework. The role is accountable for the development and implementation of relevant strategies and frameworks, evangelizing relevant security policies, procedures and requirements and reporting and communicating to the OPCO’s and Group to enable a more secure environment and reduce risk to the company and its customers.  The role will support the Senior Manager in the implementation of MTN’s regional information management and protection strategy to comply with the Group Information Security Policy, applicable regulatory requirements, and client expectations. The manager will also be accountable for streamlined implementation of Security programs across the OpCo’s in the region.

Context

MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. The Group’s Information Security function must therefore ensure the successful delivery in context of:

• Rapidly changing ICT environment
• The geographic complexity of MTN’s footprint across Africa and the Middle East
• Management of executive and local shareholder expectations across all 19 OpCos
• Achievement of top quartile operating efficiency and effectiveness through scale and common processes
• Driving growth through business intelligence and standardization to maximize business impact
• Management of customer and supplier expectations 
• Enhance MTN position as a leading network and system provider
• Constant dynamics and local challenges in the economic, regulatory and legal environments

RESPONSIBILITIES

The Manager: Regional Security and Awareness is responsible for the following key performance areas:

Strategy Development and Implementation 

• Assist in the creation of the regional information security strategy in line with the overarching Group and regional business goals and Group security framework. Represent the region in the development of the overall group security strategy
• Providing regional Inputs into the effective implementation of the group and regional strategy by means of providing direction, frameworks, models, plans and roadmaps.

Operational Delivery

• Partner with the Senior Manager to promote and reinforce global policies and requirements, and help ensure they can be implemented regionally. Represent the region in the development / maintenance of standards. 
• Support the Compliance team in helping ensure new LISO's are on boarded appropriately and understand their responsibilities; support regional LISO's in their roles, as needed
• Coordinate with the relevant LISO's and Operational teams in the region  supporting remediation of issues with key controls, critical incidents, and other security requirements
• Support activities, actively champion awareness, influence compliance with security policies, provide solutions for business-specific security issues, and remind personnel of the importance of awareness and training
• Work with regional coordinators to facilitate knowledge and resource sharing
• Provide support to OpCo’s, coordinate interactions between the region and group technical SMEs
• Drive collaboration across the supported region (and between regions) to ensure that security is consistently improved 
• Facilitate the information security risk assessments in OpCo’s within the region to ensure threats identified and actions taken to ensure they are managed.
• Work with OpCo stakeholders in order to ensure alignment of regional information security challenges, risks and opportunities to support and optimize business operational needs.
• Implementation of the large-scale information security projects in the region in alignment to business challenges, risks and requirements.
• Effectively manage Annual security awareness attitudes (as measured by Gartner/CEB)
• Implement Successful Security awareness training of new employees & contractors
• Participation and implementation of corrective measures for all relevant stakeholders in ongoing security awareness campaigns
• Oversee regional projects and initiatives that are aligned to business needs;
• Manage key risks, issues and dependencies and set mitigation actions; and
• Coordinating the process of continuous improvement in respect to Information Security Governance within the region and across MTN;
• Facilitate periodic independent assessments of the status of Information Security governance in the region;
• Drive adequate risk mitigation and controls;
• Review performance against agreed Key Performance Indicators (KPIs) Ensure provision of appropriate support to commercial functions; and
• Evaluate plans for continuous improvement
• Facilitate the ongoing reporting of KPIs within the region and from the regional OPCOs to Group.
• Maintain relationships within OPCOs and with regional regulators to ensure MTN Group is kept abreast of regional regulatory developments prior to enactment into law
• Build and maintain strong relationships with the VP reporting structures in the region
• Assist the internal audit function in terms of audit planning to ensure that information security risks are incorporated within the Audit;
• Resolve information security audit issues and risks identified across MTN Opco’s.

Compliance and Reporting

• Assist the internal audit function in terms of audit planning to ensure that information security risks are incorporated within the Audit;
• Resolve information security audit issues and risks identified across MTN Opco’s.
• Measuring and reporting on the effectiveness of the regional Information Security management and control activities in governance framework and King IV obligations;
• Reporting on regional operations and audit committee outcomes related to security;
• Facilitate the definition and implementation of compliance control plans for legal and regulatory compliance; 
• Ensure that reporting from Regions is timeously delivered to group
• Maintain the regional information security threat and vulnerability risk register; 
• Report on a weekly basis to line relating to progress made within the regions and in accordance with the measurement metrics set by the organization. 
• Report and provide continuous feedback to senior management of security status in the region
• Provide status reporting on regional project roadmaps.

Budgets

• Oversee project initiative budgets in line with business objectives; and
• Drive regional initiatives that will ensure that the information security “cost of operations” are reduced, in line with a least cost operating strategy stemming from the business drivers.

Managerial / Supervisory Responsibilities

• Manage internal and external development partners to accomplish tasks
• Set up, direct and guide effective project teams
• Identify training requirements within the region and assist in providing necessary training and capacity building
• Identify opportunities for career progression for staff within the region through short term or long term deployments

Other:

• Regional and international travel

QUALIFICATIONS

Education:

• 4 year Engineering/ Information Science Degree / Technical diploma 
• Masters in Information Science advantage
• CISSM and/or CISSP certification
• Other preferred certifications are: CISA, CRISC, CGEIT CBCP, ISO 27001 Lead Auditor or Lead Implementer
• ITIL Certification is Advantageous
• Project management certification advantageous

Experience:

• 5 - 8 years of relevant work experience in Information Technology (some information security experience preferable) 
• 2 - 4 years of experience at the Management level in the telecom industry 
• Experience in planning, implementing and supporting IT/Risk/Control services in a multi-country / Opco / branch environment
• Experience in implementing large scale information technology / networking projects 
• Experience in Governance, Enterprise Risk Management and Compliance
• Experience working in Africa and Middle East and have a grasp of political, social, infrastructure and integrity challenges
• Advanced working understanding of the information technology environment of a telecom company

Competencies:

• Strategy Implementers, Decisive Problem Solver, Best Practice Value Creator 
• Culture and Change Champion, Guiding People Manager, Relationship Builder 
• Results Achiever, Operationally Astute

Other:

• Fluent in English, French and/or Farsi an advantage Regional and International Travel obligations