Job Opportunities at MRI Software

• The role will be measured on delivery of on time, high quality solutions that meet documented business and technical objectives. Manage timely deliverables at the milestone level with strong communication, planning, and problem-solving skills.  Success will require strong analytical capability to identify potential problems and propose corrective actions. Candidates must have a ‘can do’ attitude and be comfortable working in fast paced environment where a winning team will be both local and in remote locations.  
• Creates, optimizes, and drives structured schedules and milestone project plans across multiple product lines  
• Sets and meets deadlines with quality deliverables, effectively adapting and modifying plans based on changing data or conditions  
• Assists in planning and ensuring that a project tracks to resources, schedule, and budget constraints  
• Tracks open issues and effectively negotiate to impact decisions and trade-offs and to guide issues within internal and external groups to resolution   
• Holds program team members accountable for their commitments, milestones, resources, and deliverables  
• Anticipates, identifies, documents, and manages key program risks, proposing appropriate mitigation and contingency plans and communicates in a timely manner to stakeholders and senior management     
• Identifies project or product dependencies and tracks and reports on their progress if required for go live   
• Proposes workable solutions to problems by analyzing business and technical trade-offs among alternatives, and uses objective judgment and influence to formulate and drive consensus on recommendations  
• Frames communication and discussions for the intended audience, with appropriate context and line of sight  
• Ensures that the appropriate documents exist and are broadly communicated to drive shared vision among the program teams    
• Creates clearly understandable & actionable success criteria, objectives, and requirements and communicates them to the team  
• Conducts and effectively facilitates project team meetings to update status, and identify and resolve issues    
• Achieves quality results through strong team interaction, effective cross-team collaboration and taking ownership of the success of the initiative.    

REQUIREMENTS  

Personal and Business Skills   

• Strong planning acumen and self starter that clearly prioritizes against delivery goals  
• Communication strengths to anticipate needs and ensure teams have the information they need to be effective, presents effectively to executives and cross-functional leaders  
• Analytic & strategic thinking based on deriving insights from disparate pieces of information and translating those insights into action and mitigation plans    
• Solid decision making skills despite ambiguous data and situations.  Considers upstream and downstream operational impacts as decision inputs.  Balances long-term vs. short-term objectives  

Experience  

• 3-5 years working knowledge of and experience with project/program management  
• Experience working with software development or software migration projects a plus  
• Experience leading a team or directly supervising them  
• Detail-oriented and extremely organized, with proven ability to establish priorities and achieve results with very strong communication skills  
• Bachelors degree or equivalent program/project management experience   
• PMP Certification is a plus  

Educational Requirements 

• BA/BS in Business, Computer Science, Engineering, Information Systems or a related area, or equivalent program/project management experience  
• PMP a plus 

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Responsibilities include:

• Develop a deep understanding of both the functional and technical aspects of the Occupier product suite
• Thoroughly test client issues to recreate and assist in determining root cause
• Using MRI support tool, track and resolve client issues in a timely manner following appropriate Support procedures
• Actively monitor issues to ensure they are resolved within clients’ Service Level Agreements
• Attend client status meetings to review open issues
• Effectively and proactively manage client expectations
• Foster positive relationships with clients to ensure client retention
• Clearly document issue resolutions and confirm client understanding for closure of support cases
• Perform and participate in on-going system training and knowledge transfer with internal personnel across departments
• Actively participate in Transition to Support meetings to ensure successful knowledge transfer from implementation to support
• Log, test, track, coordinate deployment activities, and perform system testing as needed to achieve a successful upgrade
• Approach all circumstances and interactions in a professional manner
• Adhere to all internal policies and procedures as required by the Information Security Management Team

Requirements:

• BA/BS in Business or Computer Science or equivalent experience
• Proven experience in researching and resolving client issues (2 years +)
• Software testing and troubleshooting experience
• Flexibility and passion for delivering outstanding service
• Interpersonal skills coupled with the ability to work across departmental boundaries
• Excellent written and oral communication skills
• Excellent analytical skills
• Ability to work (individually and as part of a team) in a fast-paced environment, work on multiple projects, multi-task, define deliverables, and meet established deadlines
• Professional image and appearance
• Must be fluent in English

Preferences:

• Knowledge of SQL and relational database structure
• Technically proficient
• Real estate, facility management, or capital/project management knowledge and experience
• Responsibilities include:
• Develop a deep understanding of both the functional and technical aspects of the Occupier product suite
• Thoroughly test client issues to recreate and assist in determining root cause
• Using MRI support tool, track and resolve client issues in a timely manner following appropriate Support procedures
• Actively monitor issues to ensure they are resolved within clients’ Service Level Agreements
• Attend client status meetings to review open issues
• Effectively and proactively manage client expectations
• Foster positive relationships with clients to ensure client retention
• Clearly document issue resolutions and confirm client understanding for closure of support cases
• Perform and participate in on-going system training and knowledge transfer with internal personnel across departments
• Actively participate in Transition to Support meetings to ensure successful knowledge transfer from implementation to support
• Log, test, track, coordinate deployment activities, and perform system testing as needed to achieve a successful upgrade
• Approach all circumstances and interactions in a professional manner
• Adhere to all internal policies and procedures as required by the Information Security Management Team

Requirements:

• BA/BS in Business or Computer Science or equivalent experience
• Proven experience in researching and resolving client issues (2 years +)
• Software testing and troubleshooting experience
• Flexibility and passion for delivering outstanding service
• Interpersonal skills coupled with the ability to work across departmental boundaries
• Excellent written and oral communication skills
• Excellent analytical skills
• Ability to work (individually and as part of a team) in a fast-paced environment, work on multiple projects, multi-task, define deliverables, and meet established deadlines
• Professional image and appearance
• Must be fluent in English
• Preferences:
• Knowledge of SQL and relational database structure
• Technically proficient
• Real estate, facility management, or capital/project management knowledge and experience