Job Opportunities at Motus Holdings Limited

Job Description    
Purpose

• To create and deliver sales and process vehicle transactions accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures, provide excellent customer service and maintain high levels of sales on an ongoing basis.

Specific Role Responsibilities    
GENERIC JOB OUTPUTS

PROCESS AND GOVERNANCE

• Deliver on agreed performance targets according to set procedures and service level agreement. 
• Execute work in line with governance and compliance processes. 
• Identify and apply known solutions to operational challenges and escalate unresolved issues. 
• Record and report on transactional activities to provide timely and accurate information for decision making in area of accountability. 
• Adhere to current legal compliance, e.g. FICA regulation, POPI Act and Consumer Protection Act (CPA) and others.
• Adhere to sales activity management processes and standards.
• Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of vehicle sales.
• Deliver work activities in an ethical manner consistent with company values.
• Identify risks that will have an operational impact.
• Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner.
• Negotiate price, finalise sales and follow up with customers to ensure exceptional customer service.
• Process all leads of prospective customers and follow up on possible sales, following CRM processes and procedures.
• Prospect, develop and maintain business relationships with potential customers to generate and qualify new business.
• Structure and finalise sales according to OEM standards and sales processes in order to achieve performance targets.

FINANCE

• Execute work activities effectively and efficiently in order to maximise financial performance and profitability. 
• Execute accurate and efficient debtor’s management
• Execute work activities effectively and efficiently in order to proactively achieve monthly sales targets.
• Identify financial risks and escalate immediately.

CLIENT/CUSTOMER

• Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business. 
• Deliver work activities effectively to satisfy customers. 
• Adherence to Customer Satisfaction Index (CSI) OEM/Importer standards.
• Ensure customers are introduced to finance and insurance products offered by the finance and insurance representative.
• Foster a culture of customer service excellence.
• Inform and educate customers on products and promotions to ensure retention of existing customers; increase sales revenue and increase the organisation's customer base.
• Offer products and services to existing or potential customers and assist them in selecting those best suited to their needs.
• Provide a customer experience that builds and enhances the brand.

PEOPLE

• Attend training initiatives to improve work quality and enhance own skills. 
• Own and live up to company values.

Qualifications and Experience    
Minimum Experience

• 1-2 years experience in a similar environment

Minimum Qualification

• Matric and/or Higher Certificates (Vocational) Certificates with NQF Level 04

Skills and Personal Attributes    
Minimum Requirements

• Industry legislative compliance/ knowledge. 
• Valid driver's license
• Good communication skills
• Computer literat

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Job Description    
Purpose

• This is a key role that provides support to the dealership network by providing an efficient service to customers and the dealership through vehicle finance and the sale of approved products to maximise gross profit while ensuring that all training, fit & proper, honesty and integrity requirements of the Financial Service Board (FSB) are upheld.

Specific Role Responsibilities    
Generic Job Outputs

• Deliver on agreed performance targets according to budget & sales targets in a high-volume dealership. 
• Maximize second gross profit. 
• Execute work in line with governance and compliance processes. Ensure that dealership remains compliant in accordance with legislation requirements. 
• Recording and reporting on transactional activities to provide timely and accurate information for decision making in area of accountability.
• Conduct financial needs analyses and provide associated sales of value-added finance and insurance products. 
• Manage and maintain the finance and insurance debtor’s book and effectively manage the applicable administration and other related processes. 
• Provide specialized need analysis & financial and insurance advice and support to clients 
• Provide operational support related to finance and insurance activities and initiatives to contribute to the overall growth and profitability of the dealership 
• Inform and educate customers on products to ensure retention of existing customers; Increase sales revenue and increase the organization’s customer base. 
• Consistently enhance own competence through knowledge development in subject matter and associated industry developments.
• Customer service and sale management.
• Knowledge of the NCA, CRA, FAIS, FICA..

Qualifications and Experience    
Minimum Experience

• 3 years’ experience in a similar role with a customer services focus within the Automotive Retail Industry or Banking environment.

Minimum Qualification

• Grade 12 /Matric and with a relevant diploma. Credit Management Diploma will be advantageous. In addition, a Regulatory Exam, NC Accreditation, Retail or Short-Term Insurance Qualification with minimum 120 credits

Skills and Personal Attributes    
Minimum Requirements

• Up-to-date knowledge of vehicle legislation, trade practices, dealership policies and procedures
• Customer service and sale management.
• Understanding of the compliance governing the retail industry would be an advantage.
• Knowledge of the NCA, CRA, FAIS, FICA.
• Accredited by the FSP and mandated to perform NCA functions before (s13 mandate)
• Possess the relevant Continuous Professional Development points within the stipulated time-frames
• Drivers License

go to method of application »

Job Description    
Purpose

• This is a key role that provides support to the dealership network by providing an efficient service to customers and the dealership through vehicle finance and the sale of approved products to maximise gross profit while ensuring that all training, fit & proper, honesty and integrity requirements of the Financial Service Board (FSB) are upheld.

Specific Role Responsibilities    
Generic Job Outputs

• Deliver on agreed performance targets according to budget & sales targets in a high-volume dealership. 
• Maximize second gross profit. 
• Execute work in line with governance and compliance processes. Ensure that dealership remains compliant in accordance with legislation requirements. 
• Recording and reporting on transactional activities to provide timely and accurate information for decision making in area of accountability.
• Conduct financial needs analyses and provide associated sales of value-added finance and insurance products. 
• Manage and maintain the finance and insurance debtor’s book and effectively manage the applicable administration and other related processes. 
• Provide specialized need analysis & financial and insurance advice and support to clients 
• Provide operational support related to finance and insurance activities and initiatives to contribute to the overall growth and profitability of the dealership 
• Inform and educate customers on products to ensure retention of existing customers; Increase sales revenue and increase the organization’s customer base. 
• Consistently enhance own competence through knowledge development in subject matter and associated industry developments.
• Customer service and sale management.
• Knowledge of the NCA, CRA, FAIS, FICA..

Qualifications and Experience    
Minimum Experience

• 3 years’ experience in a similar role with a customer services focus within the Automotive Retail Industry or Banking environment.

Minimum Qualification

• Grade 12 /Matric and with a relevant diploma. Credit Management Diploma will be advantageous. In addition, a Regulatory Exam, NC Accreditation, Retail or Short-Term Insurance Qualification with minimum 120 credits

Skills and Personal Attributes    
Minimum Requirements

• Up-to-date knowledge of vehicle legislation, trade practices, dealership policies and procedures
• Customer service and sale management.
• Understanding of the compliance governing the retail industry would be an advantage.
• Knowledge of the NCA, CRA, FAIS, FICA.
• Accredited by the FSP and mandated to perform NCA functions before (s13 mandate)
• Possess the relevant Continuous Professional Development points within the stipulated time-frames
• Drivers License