Job Opportunities at Momentum Metropolitan Holdings Limited

Role Purpose    

• Management and servicing of direct personal lines insurance 55 plus client portfolios whilst ensuring a balance between the company's business priorities including growth and client retention whilst adhering to the insurance needs of clients, in conjunction with Financial Services Regulations.

Requirements    

• 3 Years' Experience in Servicing (Short Term Insurance)
• Matric/Grade 12
• FAIS Credits (min 30 credits in short term insurance if date of first appointment is before 2010); or if date of first appointment is on or after 01/01/2010, a full recognised qualification as per the FSCA qualification list
• FAIS Regulatory examination for Representatives (RE5)
• 18 CPD (continuous professional development) points

Duties & Responsibilities    

• Servicing of dedicated client portfolios
• Credit control/Unpaid Debit Orders/Account Queries
• Maintaining and building client relationships
• Delivering excellent client service
• Maintaining and improving agreed client service levels
• Thorough knowledge of short-term insurance products
• Retention of current client portfolio
• Growing current client portfolio
• Identifying cross selling opportunities and provide leads
• Assist clients with claim forms and queries
• Day to Day management/assistance to clients and ensuring portfolio profitability
• Underwriting on multi claimants/high loss ratio clients
• Processing of Renewals

Competencies    

• Technical Retail Acumen
• Portfolio Management
• Risk awareness
• Cross selling/Lead Referral
• Extensive knowledge of the Short-Term Insurance Industry
• Thorough understanding of insurance products
• Thorough understanding of business principles and Practices
• Interpersonal Skills
• Ability to handle conflict
• Negotiation skills
• Problem solving skills
• Risk Assessment and analysis
• Insurance Principles and practice
• Customer and Personal Service
• Clerical and Administrative Skills
• Willingness to assist colleagues and a team player
• Time management

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Role Purpose    

• Provide talent sourcing and recruitment services in order to support the business’ current and future scarce and critical talent requirements that will enable the business to meet its objectives

Requirements    

• Bachelor’s degree or diploma in HR, Behavioral Sciences, or Business
• At least 3 years of experience in talent sourcing or recruitment
• Knowledge of and experience in HR practices and legislation
• Sense of urgency
• Analytical thinking
• Commercial thinking and business acumen

Duties & Responsibilities    
Source and recruit talent based on business requirements

• Collaborate with business stakeholders and the HC team to determine talent requirements aligned to scarce and critical capabilities.
• Provide guidance and consult with stakeholders to determine, plan and forecast current and future talent and recruitment needs based on industry insights and internal trends.
• Partner with the relevant stakeholders to unpack the role requirements i.e. leveling, compensation, etc, and ideal candidate profiles to effectively acquire the right talent and provide input based on market trends.
• Develop and execute sourcing strategies to cater to scarce skills roles and create a continuous candidate and talent pipeline and candidate experience in line with talent strategy.
• Manage the full recruitment cycle acting as a key contact and adviser throughout the process in proactively sourcing and identifying top talent for various roles and functions within the business.
• Proactively source, pre-screen, interview and refer qualified candidates to relevant hiring line managers in partnership with HC partner.
• Effectively leverage off resources using a variety of sourcing tools (Linkedin, professional associations, social media, etc) to source candidate profiles to create recruitment leads and build talent pools.
• Use creative communication techniques to make initial contact with prospective candidates and raise awareness around exciting opportunities to solicit interest.
• Advise on and execute effective and efficient recruitment strategies to acquire critical, high-value, and scarce skilled, passive, and active candidates.
• Keep abreast of trends in the labour markets and financial service industry and share best practice and expertise to guide and influence hiring decisions.
• Timeously engage potential candidates on career opportunities through providing compensation, benefits, etc related information to ensure a seamless candidate experience.
• Analyse and utilise metrics and data in order to manage, report on and accurately measure the effectiveness of sourcing and recruitment processes and enhance them when necessary.
• Facilitate offers and pre-employment processes to ensure a smooth onboarding experience.
• Coordinate and participate in hiring events such as career or job fairs, external recruiting, and other networking events.
• Participate in workforce planning meetings and implement strategies to achieve recruitment or talent objectives.
• Guide management on recruiting processes such as the use of recruiting software system and their role to ensure a consistent candidate experience.

Enable client centricity within the area of responsibility

• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service-level agreements applicable to clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within the area of responsibility.
• Participate and contribute to a culture that builds rewarding relationships, facilitates feedback, and provides exceptional client service.
• Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
• Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after-sales service.
• Manage client query processes and ensure that queries are tracked, accurately resolved, and used as a mechanism to improve client service and business processes.

Self-management and teamwork

• Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption, and maximize productivity.
• Demonstrate exemplary leadership behaviour, through personal involvement, commitment, and dedication in support of organisational values.
• Select and recruit suitably qualified talent in line with Employment Equity principles and MMH culture.
• Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement, and cohesiveness.
• Enable a learning culture whereby information regarding successes, issues, trends, and ideas are actively shared between team members.
• Effectively manage performance within the team in order to ensure business objectives are achieved.

Contribute to financial controls and planning

• Identify solutions to enhance cost-effectiveness and increase operational efficiency
• Manage financial and other company resources under your control with due respect
• Control the budget for the area, including the authorisation of expenditures and implementation of financial regulations.
• Manage high-risk and problematic financial issues in the area of accountability and contribute to the development of policy.

Competencies    

• Business acumen
• Client commitment
• Drive for results
• Leads change and innovation
• Collaboration
• Impact and influence
• Self-awareness and insight
• Diversity and inclusiveness

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Role Purpose    

• Driving business growth by formulating, developing and executing growth strategies for Multiply, through sales teams to ensure annual sales targets are achieved.

Requirements    

• 7 - 10 years experience in a sales environment 
• 3 - 5 years people management experience 
• Experience in the financial services industry 
• B-Degree in Commerce or Business Management
• Grade 12 or equivalent qualification
• Honours degree
• Certified Financial Planner (CFP)
• Relevant regulatory exams or qualifications

Duties & Responsibilities    

• Develop the necessary sales strategy and tactics to close identified business opportunities, including all necessary sales activity, prospect calls, and correspondence into the account, presentations, and executive meetings.
• Explain and agree on targets and take accountability for the overall achievement of performance objectives in the business area.
• Facilitate the achievement of set targets by driving sales performance.
• Provide clear direction on the Multiply strategic plan and key focus areas; ensure understanding and buy-in by explaining their expected contribution to the achievement of business objectives (goal alignment).
• Establish a clear way of work with Momentum channels and respective business development teams in the Health business and influence growth outcomes through these structures
• Manage and drive the turnaround time in terms of targets to ensure a high sales performance.
• Manage the delivery of deviance reporting monthly / as and when requested, to provide recommendations and mitigating solutions to deviances that have occurred (e.g. sales targets not met).
• Assist team members, as necessary, by interacting with clients in order to facilitate sales and/or client concerns/complaints.
• Manage allocated sales budget through effective coordination of sales activities and behaviours, key accounts, and expense budget.
• Communicate processes, control requirements, risk management frameworks, and regulatory requirements that impact the sales process; ensure understanding by all team members.
• Coach team members on all the processes and controls they must execute in their daily work and ensure they understand the reasons for the controls and the consequences for failing to adhere to the prescribed processes.

Competencies    

• Business Acumen
• Client/ Stakeholder Commitment
• Drive for Results
• Leads Change and Innovation
• Motivating and Inspiring Team
• Collaboration
• Impact and Influence
• Self-Awareness and Insight
• Diversity and Inclusiveness
• Growing Talent