Job Opportunities at Liquid Intelligent Technologies

ROLE PURPOSE

• Overall end-to-end management (commercial marketing, product marketing/dev & operations) of new products & services and the management of relationships with various stakeholders and service providers.

PRODUCT REVENUE 

• In conjunction with LIT SA Direct and Indirect Sales teams achieve revenue targets for Products and Services within the assigned Product Portfolio
• Manage and account for customer churn.  In conjunction with Direct, Indirect Sales and Commercial Finance, manage and account for revenue assurance
• Maintain Product Margin within prescribed delegation of authority
• Compile and maintain monthly up to date budget, sales and revenue reports
• Value proposition involvement at strategic customer interactions.  Identify and support sales to close opportunities

Build proposed price books and support OPCO initiatives to launch new price books in the local markets

• Support Group Strategy & P&L Development for new markets
• Engineering capacity planning input & management (IPT)
• Provide Wholesale Deals support across OPCO’s (cross border deals)
• Financial alignment (Rev & COS) to product reporting across all OPCO’s

Product Management & Development

• Develops and executes 5G & LTE strategy
• Definition & development of one or more of the company’s product set/s within the assigned Portfolio.  Define, develop and drive all product development, product integration & go-to-market strategies for the product set
• Responsible for developing and implementing the specific product and service’s sales & support documentation, costing and pricing models

Responsible for the development & continual measurement of Product Business Cases 

• Set and drive sales targets for products & associated services
• Responsible for developing all aspects of the product or service from cradle to grave including product definition, market needs analysis, viability and product fit
• Responsible for new product plans, announcements, launches and withdrawals & manage the process of commercialising new/enhanced products working through marketing
• Develop and maintain tender and bid management documentation for product and associated service
• Keep abreast of all regulatory, technology and market requirements in the Product arena
• Drive and manage partner and vendor relationships
• Build and maintain relationships with all stakeholders that can impact product performance (both internal & external) across all OPCO’s

PRODUCT INNOVATION AND ENABLEMENT
Product Innovation & Enablement

• Understand customer requirements and ensures alignment with the product initiatives and enablement
• Conduct research to identify potential innovative products that complement existing products
• Reviews and updates plans including outputs and deliverables, risks and risk mitigation and relevant action;
• Direct and provide input to the vision regarding technology strategy and market related thought leadership via engagement with Industry Analysts, Telecommunication forums and technology partners

Product Lifecycle Management - understand the Product Lifecycle and manage the progression of the phases
Partners & Customers

• Partners -  build relationships with partners in respective Portfolio, identify partners LIT can collaborate with in product co-development.  Represent the company at partner events and drive partner integration across the Portfolio
• Customers - work with internal and external customers to identify aspects for inclusion in use cases for the Portfolio.  Work with customers on a MVP as part of the POC to be deployed

Requirements

Relevant Degree or equivalent

• 10 years’ experience in a similar or related environment within the telecommunications industry mandatory
• IPT, Broadband and Internet knowledge 

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ROLE PURPOSE

• The Specialist: Cloud Solutions Sales is a solution sales leadership role that is responsible for delivering sustainable new business growth across segments; providing thought-leadership; and driving customer acceleration to cloud across the enterprise sales and marketing teams.

ROLE DESCRIPTION

• Assist Global & National Account Managers in all Liquid business units to identify, scope, present and sell complex voice and data and OTT solutions.
• Run customer-facing presentations on products, services and propositions.
• Engage and develop C-level and senior management customer contacts in various roles – technical, commercial, operational etc.
• Provide thought-leadership to customers through regular engagement and workshops.
• Lead customer discussions with on the technical solution design.
• Assist Account Managers in assessing cost requirements to compile the commercial proposition.
• Define proof of concept or trial/pilot programs with key success criteria in agreement with the Account Manager and Customer.

Documentation and Reporting

• Document customer requirements in standardized format.
• Evaluate the customer’s technical infrastructure with which solutions will be integrated and define solution training requirements, build and lead customer ‘train the trainer’ programs.
• Communicate solution benefits with a business case and return on investment. 
• Produce presentations as required for customer engagements.
• Maintain an up-to-date pipeline of opportunities.

Collaboration

• Coordinate with internal Product Development and external solution suppliers.
• Engage with internal departments to confirm that the proposed solution can be delivered and supported.
• Assess the customer satisfaction of the solution, capturing lessons learned and sharing these with the appropriate teams to drive improvements.

Training

• Learn and maintain in-depth knowledge of products, services, solutions, propositions and capability.
• Develop and maintain competitive knowledge on industries and products to leverage in the sales cycle to the executive suite.
• Collaborate with the Sales team on sales strategy and optimization.  Upskill the Sales community through tight integration customer and team meetings.

Requirements

• Related Tertiary Qualification and at least 3 years' pre-sales experience in the ICT industry
• Experience in a telecoms business environment including in-depth knowledge of data communication technologies for fixed, mobile, voice and data.

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Project Delivery

• Manage the assurance of Cloud project delivery through / by: - ensuring effective communication at all stages of a project, maintaining a well document project delivery process with clear reporting requirements SLAs, complying with all additional delivery process and change management requirements for successful project delivery SLAs, provide yearly inputs for process reviews OKRs, produce reports to measure project delivery performance during and after completion of all projects, evaluating our delivery methods and implementing industry best practices adopted to ensure the highest level of customer satisfaction, oversee the deployment customer solutions based on best practices including migrations, cloud networking and new set-ups

Customer & Vendor Management

• Maintain accurate customer records, project documentation and technical documentation for each project.  Conduct regular customer feedback surveys and report on improvements required for all Cloud services
• Maintain a clear overview of all projects, their revenue and cost and performance to milestones, along with resource consumption 
• Maintain accurate third-party vendor documentation, including quotations, proposals, diagrams, certifications and proof of execution 
• Monitor all vendor service delivery and define reporting, escalation and remediation processes.  Maintain records for internal and external resources available for Cloud Project Delivery including internal staff, and external service providers 

Internal engagement

• Cross functional engagements, Sales support, Service Desk, Products, Bid Office & engagement with Engineering Feedback from KAMs, Bid Office, Products, Engineering on engagement and support on quality of submissions
• Training for sales, architects, customer employees and product teams 
• Assist with technology selection and vendor selection for product management 

Technical

• Leading the solutions architects and Cloud engineering teams to iterate through design and deployment tasks to identify dependencies and resolving design conflicts to ensure project success. Maintaining an up to date skillset that translates into secure, cost effective project delivery aligned to industry best practices.

Requirements

• Degree in IT, Project Management or Business-related field and Post-Graduate 
• Project Management Professional (PMP) or PRINCE2 Project Management 
• Microsoft Azure Fundamentals / Microsoft 365 Fundamentals / Additional Microsoft or AWS Cloud-related certifications 
• Industry certification e.g. ITIL, Cisco (CCNP, CCDP, and above), CECP(MEF) 

Experience

• At least 4 years' demonstrable experience in delivering complex projects, ideally in an IT or managed service provider setting
• Experience in business processes and outsourced services and demonstrated experience leading complex teams, managing internal and external resources
• Extensive experience in the IT or Telecoms industries
• Experience of working in a close Agile / Scrum teams. In-depth knowledge of various IT or Telecoms technology architecture domains and convergence.

Knowledge Areas

• In-depth understanding of IT services, IT service delivery and IT project management
• An in depth understanding of Public/Private/Hybrid Cloud solutions and experienced in integrating public cloud into traditional hosting/delivery models
• Experience in evaluating existing digital strategies and in conducting operations analysis, TCO analysis, security considerations as part of a wider Cloud Adoption Framework
• Knowledge of converged solutions design and development, as it relates to Cloud services and unified communications
• Cross Domain Technology Architecture knowledge coupled with implementation experience
• Industry knowledge of Data Centre trends, Software Defined Data Centres, Hyper Convergence, Cloud Technologies (Public, Private and Hybrid)

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ROLE PURPOSE
Responsible for:

• gross margin analysis per product 
• management of service delivery MRR and weekly reporting
• management of GCOO MRR analysis and weekly reporting
• management of cost of sales (commissions, interconnect, IFRS16, leased circuits, regulatory, projects and other MRR cost support)
• management and tracking of projects
• assistance with timely preparation of OPCO deck
• ensuring revenue transactions & contractual revenue arrangements are accurately accounted for and processed under IFRS

ROLE DESCRIPTION

• Month end journals and revenue recognition
• Prepare Journal entries
• Revenue recognition for Enterprise Business Unit (EBU)
• Adhering to relevant IFRS standards for complete and accurate reporting ERP systems (SAP)
• Extract data from various billing platforms (i.e., Geneva Billing Engine)
• Extract and prepare Service Delivery reports for accrual accounting
• Extract and prepare CDR report for accrual accounting
• Ensure no unrecorded revenue from monthly billing reports
• Prepare and sign off monthly billing to revenue recon
• Analyse once off project revenue
• Revenue recognition for Wholesale Voice (WSV) - Extract billing data from to be used for Revenue recognition and ensure no unrecorded revenue from monthly billing reports
• Revenue recognition for Consumer Business Unit (CBU/Retail) - Extract data from billing platforms (i.e. Geneva Billing Engine and OCS Prepaid Platform) for revenue recognition and ensure no unrecorded revenue from monthly billing reports and prepaid recharge platform

Customer First (improve customer experience and loyalty)

• Attend to; resolve and follow through on queries and specific request from business
• Prepare monthly analysis of revenue movement per component for use by Business
• Provide Revenue Management support to the Sales team and address ad hoc requests

Prepare informative, relevant and reliable MIS revenue reports

• Prepare accurate, complete and timely monthly MIS segment reports and monthly analysis of revenue movement per component
• Satisfactorily attend stakeholder's queries on MIS reports
• Prepare balance Sheet GL recons to ensure accuracy and integrity of GL balances

Accounting Records / Project & Cost Reporting

• Tracking and maintaining passthrough projects. Matching revenue and costs, evaluation and conversion of pass through projects into revenue project accounting
• Work with project managers to keep track of projects progress
• Prepare monthly journal for Revenue and Cost of sale on passthrough project
• Prepare monthly journal for Revenue and Cost of sale on commissions, interconnect, IFRS16, leased circuits, regulatory, and other MRR cost support.  Prepare monthly journal to deferred projects

Accountable for:

• Accurate reporting and ensuring that analysis of financial results are documented and communicated in a timely manner 
• Preparation of month end close activities and for resolving any queries that are related to revenue recognition

Requirements

• B.Tech - Commerce Qualification Essential
• Chartered Institute of Management Accountants (CIMA) advantageous
• 3 years' Financial Accounting and Management Experience (preferably in Telecoms/ICT environment)
• Knowledge of IFRS application and interpretation, ERP systems i.e. SAP

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ROLE PURPOSE

• Maximize revenue opportunities through establishing, developing and maintaining long-term relationships with key customers in the mining industry and define and execute sales strategies that focus on increased sales and profitability. 
• Effectively position Liquid Intelligent Technology to be the Technology partner of choice in the market by cultivating relationships, identifying opportunities, and consultatively selling Liquid Intelligent Technologies services and solutions that meets client requirements. Achieve sales targets for the assigned portfolio per segment.

ROLE DESCRIPTION
Effective Account Management

• The Account Manager serves as the primary contact liaison and take full accountability for account health including managing internal departmental escalations.
• Create/develop and maintain business relationships with customers, gaining an in-depth understanding of the customer's business and industry.
• Identify key role players and develop and maintain a professional network.
• Develop and maintain an account plan within the context of the customers objectives and segment strategy.
• Understand the customers’ requirements and implement customer business growth strategies in conjunction with Liquid Intelligent Technologies' delivery and support functions.
• Ensure that all sales deadlines are met.

Build and Grow Client Relationships and ensure excellent Customer Experience

• Build trust, credibility, and client referrals.
• Maintain or improve account profitability by customizing solutions as per customer requirements.  Provide input and align to broader Liquid Intelligent Technologies strategies and business initiatives to support the required revenue growth and acquisition of new revenue.
• Identify new market opportunities by selling and integrating Liquid Intelligent Technologies’ offerings to new and existing clients.
• Conduct business professionally and ethically by adhering to all company policies, procedures and business ethics codes.
• Develop a spirit of camaraderie by initiating social events / team building events with customers.
• Compile motivation for refunds and credit notes and keep accurate records.

Development and maintenance of a sales pipeline to reach sales targets.

• Responsible for generating leads and developing a pipeline for the sales segment and for identifying and establishing relationships.
• Provide pre-sales and after-sales assistance in bid/tender processes.
• Manage customer relationships with allocated and new clients, deliver presentations and propose consultation-based solutions.
• Keep abreast of market changes and have a broad understanding of Telecommunication Services, Frameworks, Technologies. 

Requirements

• Relevant Diploma/Degree along with a minimum of 5 years' sales experience in the mining industry with a proven sales track record of selling fully managed services solutions relevant to the mining sector.
• Indepth understanding of medium to large Mining Companies and a technical knowledge of the ICT/Telecommunications industry.