Job Opportunities at Intercare Group South Africa

DUTIES & RESPONSIBILITIES

• Manage the Revenue Cycle process by managing processes such as payment allocations, billing, stock management, debt collecting, ages, claims management and training of staff members and staff management.
• Identify, analyse and address challenges and/or risks in the revenue cycle process.
• Oversee and coordinate funder contracting and networks.
• Manage the system tariff maintenance and updates on the relevant system.
• Compiling of reports and dashboards and identify trends.
• Overall management of the stock takes and cycle counts.
• Develop and maintain enhanced relationships with internal & external stakeholders, incl. Business Units, medical aids, other 3rd parties, professionals and patients.
• Manage the Revenue Cycle department's budget.
• Collaborate closely with the Accounting Department to contribute to cash reconciliation and to
• assist in the assessment of accounts receivable collectability and validation, including the writing off
• of bad debts.
• Function as an expert on operational processes in achieving operational outcomes in the Revenue Cycle department.
• Oversee the overall management of all activities and services in the department, in accordance to relevant legislation and the Company’s policies and procedures.
• Effective leadership and staff management according to the company's vision and values.

REQUIREMENTS

• Grade 12
• Bachelor’s Degree in related field required or equivalent education, training, and experience.
• Minimum 3-5 years’ experience in billing, accounts receivable and ICD-10 coding.
• Minimum 2 years’ supervisory experience, preferably in the healthcare setting.
• Ability to handle large amounts of administration precisely and accurately.
• Deadline driven and able to work under pressure.
• Ability to be assertive and handle extremely difficult patients.

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CRITICAL OUTPUTS

• Supporting the development and implementation of HR initiatives and systems.
• Handling HR and Payroll enquiries and providing advice on policies and procedures to Managers & Employees.
• Provide support & training on ESS (Employee Self Service System)
• Issue hiring contracts & providing information on salary offer & benefits.
• Implement effective on-boarding plans & obtain on-boarding documentation.
• Handle data capturing on Payroll System (Payspace).
• Handle all leave recons.
• Coordinate training & development with internal & external service providers.
• Administrative support e.g. performance management, employee relations,
• Employee record maintenance, updating internal databases/systems.
• Liaise with employee benefit providers.
• Maintain processes relating to legal framework (e.g. WCA, EE)
• Prepare & update regular reports and presentations. 

REQUIREMENTS

• Qualification in Human Resources or relevant field will be advantageous
• At least 2 years experience as an HR Administrator with proven experience in HR functions.
• Intermediate Excel Skills are essential.
• Proficient experience in Microsoft 365 and different applications such as power automate.
• Payroll experience (Payspace and VIP Premier) will be advantageous.
• Understanding of labour laws and disciplinary procedures.

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Key Responsibilities

• Develop effective corporate communication strategies.
• Build and manage strong, lasting relationships with customers.
• Analyse customer feedback, behaviour and sentiment to increase loyalty and retention.
• Plan and execute internal & external communication projects for meaningful engagement with customers.
• Manage online customer relations on social media and other channels.
• Manage & execute departmental communication requirements.
• Develop and manage internal & external corporate publications and newsletters.
• Develop marketing communication and engagement products for new facilities.
• Provide content for Public Relations and SharePoint.

Requirements

• Bachelor’s Degree or NQF7 qualification in marketing, communication or similar.
• 4+ years’ experience in a marketing communication and customer engagement role in a corporate environment.
• Solid understanding and working experience on all the prominent social media channels (Facebook, LinkedIn, Instagram & Google My Business).
• Strong proficiency in Microsoft Office.
• Proven track record and experience in customer engagement and retention.
• Experience with target audience and persona research.
• Excellent interpersonal communication skills both written and verbal.
• Advance organising and multitasking skills.
• Excellent pressure handling and time-management skills.
• Innovative, detail-orientated.
• Own transport

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CRITICAL OUTPUTS

• Conform with Doctors requirements/expectations, remaining within the scope of practice as well as being patients advocates
• Ensure the management of all related nursing services and activities in the unit, according to Intercare objectives, policies and procedures
• Maintain effective discipline in accordance to Intercare’s Code of Conduct and disciplinary codes
• Ensure safe and correct use of all equipment
• Monthly monitoring of cost centre expenditure against budget
• Maintain effective relationships with specialists, external bodies and associations

REQUIREMENTS

• Registered Nurse with SANC
• Post basic qualification in Operating Theatre technique essential
• Relevant Management experience of at least 3 years
• At least 5 years experience in an Operating theatre
• Conflict handling & performance management skills
• Proficient in MS Office

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CRITICAL OUTPUTS

• Assisting the Medical Practitioner in the pre-screening, treatment and care of patients.
• Assist Medical Reception in the prioritizing of medical emergencies.
• Actively maintain stock management processes.
• Participate in monthly stock cycle counts.
• Maintain emergency trolley in accordance with company policies and procedures.
• When scheduled to work, act as the responsible person after hours to ensure smooth operations and escalate to the practice manager as and when required.

REQUIREMENTS

• Minimum requirement: Grade 12.
• Diploma/Degree in nursing leading to qualification as Enrolled Nurse. 
• 2-3 years’ experience within a clinical environment a must.
• Computer proficiency (MS Office) essential.
• SANC Registration as an Enrolled Nurse.

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CRITICAL OUTPUT

• Work within the realms of the scope of practice and knowledge base in relation to current trends and advances to maintain competency level.
• Takes personal accountability for decisions made and actions taken and/or omissions in the course of care delivery.
• Ensure the dental room is hygienically acceptable and that sterilization and infection control protocols are adhered to with regards to instruments and equipment.
• Assist dentist in all clinical procedures according to branch protocol.
• Coordinate laboratory work including but not limited to completion of lab slips, collection, returning and casting.
• Control availability of consumables and equipment in dental room as well as the monitoring the economical usage thereof.
• Engage and interrogate concerns brought to his/her attention in order to provide safe dental practices.
• Ensure documentation is in accordance with the policy and within the legal framework.
• Maintain patient confidentiality, dignity and safety at all times.
• Ensure that the disposal of medical waste, human tissue and medicine is in accordance to legislation.
• Ensure the efficient functioning of equipment, or reporting of any equipment failure that could pose a potential risk to patients or staff.

REQUIREMENTS

• Grade 12
• Completion of approved training course in dental assisting, or any equivalent combination of training and experience.
• Previous experience in a customer focused service environment will be advantageous.
• Computer proficiency (MS Office).
• Knowledge of the principles, practices, and procedures of general dentistry as applied to assisting a dentist in the treatment and care of patients.
• Advanced knowledge of dental terminology.
• Basic understanding of the functioning of dental healthcare environment.
• Good knowledge and application of infection control principles and sterilization techniques.
• Knowledge of treatment codes used in dentistry in doing quotations for advanced dentistry treatment procedures.
• Specialised dental procedures.
• GoodX experience will be advantageous
• Registered with HPCSA as Registered Dental Assistant.

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CRITICAL OUTPUTS

• Assisting the Medical Practitioner in the pre-screening, treatment and care of patients.
• Assist Medical Reception in the prioritizing of medical emergencies.
• Actively maintain stock management processes.
• Participate in monthly stock cycle counts.
• Maintain emergency trolley in accordance with company policies and procedures.
• When scheduled to work, act as the responsible person after hours to ensure smooth operations and escalate to the practice manager as and when required.

REQUIREMENTS

• Minimum: Grade 12.
• Diploma/Degree in nursing leading to qualification as Enrolled Nurse. 
• 2-3 years’ experience within a clinical environment a must.
• Computer proficiency (MS Office) essential.
• SANC Registration as an Enrolled Nurse. 

go to method of application »

CRITICAL OUTPUT

• Work within the realms of the scope of practice and knowledge base in relation to current trends and advances to maintain competency level.
• Takes personal accountability for decisions made and actions taken and/or omissions in the course of care delivery.
• Ensure the dental room is hygienically acceptable and that sterilization and infection control protocols are adhered to with regards to instruments and equipment.
• Assist dentist in all clinical procedures according to branch protocol.
• Coordinate laboratory work including but not limited to completion of lab slips, collection, returning and casting.
• Control availability of consumables and equipment in dental room as well as the monitoring the economical usage thereof.
• Engage and interrogate concerns brought to his/her attention in order to provide safe dental practices.
• Ensure documentation is in accordance with the policy and within the legal framework.
• Maintain patient confidentiality, dignity and safety at all times.
• Ensure that the disposal of medical waste, human tissue and medicine is in accordance to legislation.
• Ensure the efficient functioning of equipment, or reporting of any equipment failure that could pose a potential risk to patients or staff.

REQUIREMENTS

• Grade 12
• Completion of approved training course in dental assisting, or any equivalent combination of training and experience.
• Previous experience in a customer focused service environment will be advantageous.
• Computer proficiency (MS Office).
• Knowledge of the principles, practices, and procedures of general dentistry as applied to assisting a dentist in the treatment and care of patients.
• Advanced knowledge of dental terminology.
• Basic understanding of the functioning of dental healthcare environment.
• Good knowledge and application of infection control principles and sterilization techniques.
• Knowledge of treatment codes used in dentistry in doing quotations for advanced dentistry treatment procedures.
• Specialised dental procedures.
• GoodX experience will be advantageous
• Registered with HPCSA as Registered Dental Assistant.

go to method of application »

DUTIES & RESPONSIBILITIES

• Provide efficient, friendly and professional telephone services in patient care.
• Assist patients in accurately completing appropriate forms, and document all information in accordance to internal policies and procedures.
• Responsible for all processes related to the reception-patient journey, e.g. booking, arrival and payment of patient on the relevant system.
• Direct all customers to the appropriate location, services and Professional.
• Ensure patient confidentiality at all times according to POPIA.
• Ensure that the reception area is always neat and tidy.
• Refer all emergency cases to the nurse’s station according to protocol.
• Assist patients with basic account queries and escalate as necessary.
• Collect all co-payments and account balances according to Intercare policies and procedures.
• Execute and adhere to daily cash-up and banking processes.

REQUIREMENTS

• Minimum qualification: Grade 12.
• Previous experience in a customer focused service environment, e.g. reception, will be advantageous.
• Computer proficient.
• GoodX system experience will be advantageous.