Job Opportunities at Huntswood

Job Responsibilities:

• Register customer information.
• Explain to customers the offer and the product benefits.
• Conduct needs analysis, understanding the client’s requirements so you able to offer the customer the best product for them.
• Build good rapport with your customer so you are able to better engage them.
• Act as a brand ambassador of our client

Job Required Requirements:

• Grade 12 or a relevant equivalent qualification
• Min 12 months outbound/ Inbound sales experience (local / international)
• Customer service experience

Skills Required:

• Excellent verbal communication
• Soft Skills
• Sales Ability (comfortable with handling objections, building rapport, needs analysis)
• Customer centricity
• Attention to detail, so the conversation is correctly captured and actioned.
• Ability to multitask.

Preferred Skills:

• Advanced sales experience

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Job Responsibilities

• Production of financial forecasts based on workload, resource requirements and overall capacity plans in support of financial and operational targets.
• Supporting the budgeting and financial planning processes with revenue-related input.
• Reviewing the accuracy of forecasts on an on-going basis ensuring minimum variance.
• Monitoring and analyzing revenue trends including Cost Analysis to identify areas for financial growth and improvement.
• Identifying and analyzing revenue leakage, forecast variances and areas of underperformance to recommend corrective actions.
• Assist in the achievement of financial targets through staffing optimization to maximise service delivery and productivity.
• Creating detailed reports, and presentations that outline revenue performance and provide actionable insights to stakeholders regularly.
• Presentation of organizations capacity plans, financial forecasts and analytics
• Participating in the development and implementation of revenue management policies and procedures.
• Supporting team members and the organization with all WFM related tasks in the absence of their leader serving as the subject matter expert.
• Assisting in the successful implementation of WFM and its supporting process across the organization.

Job Requirements

• A minimum of 12 months within in a Planning analyst role
• Grade 12 or equivalent NQF4 level qualification – English and Maths essential
• Strong MS Excel Experience
• Effective decision-making skills

Required Skills

• Planning and Organizational Skills
• Strong and adaptable communication skills
• Effectiveness and pays attention to detail Analytical skills.
• Logical thinking & Relationship Management
• Adaptability / Resilience with the ability to work under intense pressure.
• Good communication skills
• Strong Numerical Skills

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Job Responsibilities:

• Project manage mobilization activities and collaborate with key stakeholders to ensure all mobilization requirements are delivered on time and to budget for clients
• Maintain and utilize project governance to track delivery and monitor project progress making sure this is updated regularly and accurately. For example: business requirements, meeting minutes, action log, RAIDD log
• Define project scope and determine which stakeholders need to be included in mobilization planning so that the right people are involved at the right time and avoiding scope creep
• Determine critical path milestones to support prioritization of project activities and risk and issue resolution 
• Govern and chair mobilization planning meetings with senior business stakeholders and operate as the lead POC for project related activities which all stakeholders feed into
• Operate within the Change Gateway framework to ensure mobilization and change projects are raised and tracked 
• Provide regular insight into mobilization progress, tracking all activity within set milestone plans, and accurately report progress updates internally as part of the wider Change and mobilization team
• Work collaboratively within the mobilization, change, training and communication team to deliver change safely for our Operational teams, ensuring the operation are able to deliver their roles brilliantly 

Job Required Requirements:

• National Senior Certificate - Grade 12 
• Minimum 1 year project management experience (eg. Prince/Agile/APM)

 Skills required:

• Microsoft 
• Excel 
• Reporting 
• Attention to detail 
• Adaptability 

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Job Responsibilities:

• Supervise team of cleaners in their assigned task.
• Undertake cleaning duties
• Plan out work schedule for cleaners and update monthly shift roster
• Inspect work done by cleaners and prepare and submit daily cleanliness report.
• Handle complaints and feedback from clients.
• Identify training needs and train cleaners on service standards
• Monitor and maintain cleaning material & refreshment stock level and re-order materials
• Support the management of catering for client/internal lunches
• Prioritize and undertake day-to-day administrative duties

Job Required Requirements:

• National senior certificate – Grade 12
• Minimum of 3 years' experience in the same or similar role

Skills Required :

• Good interpersonal skills
• Experience of supervising a team
• Effective verbal communication skills
• Attention to detail
• Excellent multi-tasking ability

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Job Responsibilities

The successful candidate will

• Perform risk assessments on identified clients
• Drive continuous improvement by actively providing feedback on workflows, procedures and processes. 
• Act within the bounds of the required legislation, whilst ensuring that the client experience is not compromised.
• Assist or lead investigations and file all suspicious transaction reports.
• Provide exceptional client service throughout the engagement with the client

 Job Requirements:

• National Senior Certificate - Grade 12
• Min 1 year Contact Center Experience (Financial Services specific)  
• Knowledge FAIS or FICA Regulation (Advantageous)
• Diploma/Degree preferred
• Experience in a similar role preferred
• Completed a AML Training Course (Advantageous)

  Key Competencies:

• Willingness to learn, possess a can-do attitude and be a part of a dynamic fast-growing company
• Strong attention to detail  
• Client Centric Approach
• Understanding gaming regulations under different jurisdictions is a bonus, but not essential
• An understanding of the legislation that governs the business and being able to see how that impacts on the business
• Excellent English skills with strong letter writing skills
• Confident, and if necessary, authoritative on the phone
• Excellent time management skills