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HomeChoice International PLC (HIL) is an investment holding company incorporated in Malta and listed on the JSE Limited. Through its operating subsidiaries, HomeChoice and FinChoice, the group sells innovative homewares merchandise, personal electronics and loan products to the rapidly expanding middle-income market in southern Africa through mail order (cat...
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Description
- The ideal candidate for this role will be responsible for converting customers visiting the showroom into a sale through tangible product demonstration meeting the sales targets and for facilitating order captures, documentation gathering and administration. You will need to ascertain our customers immediate need and have clear direction on product pricing and offers as aligned to catalogue to be able to sell features and benefits of each product and category. You will also provide customer query resolution as well as capture customer payments and refunds / credits.
What you will love doing in this role
- Enhancing the customers interaction through a positive sales & service experience
- Manage the customer journey account opening and order processing
- Product knowledge and pricing management
- Provide an exceptional customer experience
- Adhere to quality standards
- General housekeeping
- WFS Feedback
- Stock management
- Administration & Reporting
Requirements
What you’ll need to do this role
- Grade 12/Matric (Minimum Required)
- 1 years’ minimum experience in retail
- Must be available to work shifts, weekends and public holidays
- Working in the homewares retail industry would be advantageous
What we will love about you
- Energetic with a positive attitude
- Persuasive skills
- Ability to work independently as well as within a team
- Excellent communication skills
- Good analytical ability and attention to detail
- Resilient and change orientated
Behaviors we love
- Wow my customers
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
What you will love doing in this role
- Meeting sales objectives and revenue targets
- Ensure that the agreed sales and revenue targets are achieved in line with business requirements
- Meet operational and quality efficiencies
- Consistently reach performance targets and standards relating to productivity, adherence, turnaround time, and quality
- Provide an exceptional customer experience
- Accurate capturing of customer information
- Present, promote, and sell products/services in accordance with agreed processes and procedures
- Ensure a professional, polite, and efficient service is offered by acting as an ambassador
- Adaptable with the ability to respond positively to working within a pressurized environment
- Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction.
- Present products to potential customers who meet qualifying criteria
Requirements
What you’ll need to do this role
- Matric / Grade 12 (Required)
- Minimum of 2-3 year’s sales/telemarketing (outbound) experience within a Contact Centre (Required)
- Must be computer literate (Email, Internet, Word, and Excel)
- Excellent communication skills (verbal and written)
- Excellent telephone etiquette
- Sound understanding of a dialler system and functions
- Target-driven with the ability to sustain high-performance consistently
- A clear understanding of a contact centre environment
- A sound understanding of contact centre metrics and how these are used to review performance to achieve the right results.
Benefits
- Basic + uncapped commission
- Spectacular incentive drives
- Creative agile work environment
- Provident fund
- Café and lounge area
- Staff restaurant with a variety of healthy meal options
Behaviours we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- The ideal candidate for this role will be responsible for providing an effective, efficient and value adding start to end support function to the Talent Acquisition Team.
What you will love doing in this role
- Assist and support the Talent Acquisition Team with the coordination and administration of interviews/assessments.
- Confirm and communicate details for general meetings, and candidate interviews/assessments.
- Ensure that all the required candidate documentation, declarations and consent forms have been completed, signed received and saved securely.
- Timeously conduct and process verification checks.
- Communicate any discrepancies from the verification check results to the team prior to any employment offers being made.
- Compile complete and accurate employee packs.
- Manage the administration of our internal applications and employee referral scheme.
- Oversee the stationary order and approval process for the team.
- Continuously maintain the Talent Acquisition templates.
- Maintain and update the workflow and standard operational procedure documents.
- Ensure that all daily, weekly, and monthly trackers and reports are maintained and updated on a regular basis.
- Ensure that all data presented for tracking, reporting and analysis purposes are accurate so that we can utilize the information gained to make effective talent decisions.
- Save and file all Talent Acquisition documentation according to our department policies and procedures.
- Load, create and update all templates, CV’s and vacancies on our talent management system.
- Ensure that all screening questions loaded are relevant and accurate.
- Conduct regular audits to ensure that all our job adverts are displaying correctly and are visible on all platforms.
- Send out job alerts, interview/assessment confirmation details utilizing our SMS tool.
- Utilize the sms tool to its full capacity to enhance the candidate experience.
- Actively promote homechoice as an Employer of Choice and, know and communicate our employer brand.
- Continuously build and maintain relationships with internal and external stakeholders by acting as a brand ambassador.
- Always ensure that clear and professional communication takes place between all relevant stakeholders.
- Distribute internal talent acquisition communications to the business.
Requirements
What you'll need to do this role
- Grade 12 / Matric or Equivalent
- A relevant tertiary qualification
- Sage300 People working experience would be advantageous.
- Proven administrative & coordination experience with innovation around streamlining processes.
- Knowledge and understanding of Talent Acquisition functions.
- Effective communication skills (verbal and written).
- Competent in MS Office packages, particularly MS Word, Excel and Outlook.
Behaviours we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- The ideal candidate for this role will be responsible for converting customers visiting the showroom into a sale through tangible product demonstration meeting the sales targets and for facilitating order captures, documentation gathering and administration. You will need to ascertain our customers immediate need and have clear direction on product pricing and offers as aligned to catalogue to be able to sell features and benefits of each product and category. You will also provide customer query resolution as well as capture customer payments and refunds / credits.
What you will love doing in this role
- Enhancing the customers interaction through a positive sales & service experience
- Manage the customer journey account opening and order processing
- Product knowledge and pricing management
- Provide an exceptional customer experience
- Adhere to quality standards
- General housekeeping
- WFS Feedback
- Stock management
- Administration & Reporting
Requirements
What you’ll need to do this role
- Grade 12/Matric (Minimum Required)
- 1 years’ minimum experience in retail
- Must be available to work shifts, weekends and public holidays
- Working in the homewares retail industry would be advantageous
What we will love about you
- Energetic with a positive attitude
- Persuasive skills
- Ability to work independently as well as within a team
- Excellent communication skills
- Good analytical ability and attention to detail
- Resilient and change orientated
Behaviors we love
- Wow my customers
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- The ideal candidate for this position will oversee documentation gathering and administration, handle customer queries, process customer payments, refunds, and credits, and contribute to the management of the homechoice Showroom's stockroom on a daily basis. The primary goal of all Showroom activities is to enhance and boost sales revenue through the individual efforts of each staff member.
What you will love doing in this role
- Enhancing the customers interaction through a positive sales & service experience
- Provide excellent product and process knowledge
- Store visual merchandising & housekeeping
- Manage the goods returned & store administration
- Manage catalogue stock management
- Daily store stock management duties
- Manage day to day administration & reporting
- General housekeeping
- Manage the customer journey account opening and order processing
- New Business activations
Requirements
What you’ll need to do this role
- A completed grade 12/Matric/NQFL 3/ NQFL 4
- 1 year + retail stores experience
- 1 year + administration experience
What we will love about you
- Energetic with a positive attitude
- Persuasive skills
- Ability to work independently as well as within a team
- Excellent communication skills
- Good analytical ability and attention to detail
- Resilient and change orientated
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Pplay as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- The ideal candidate for this role will be responsible for converting customers visiting the showroom into a sale through tangible product demonstration meeting the sales targets and for facilitating order captures, documentation gathering and administration. You will need to ascertain our customers immediate need and have clear direction on product pricing and offers as aligned to catalogue to be able to sell features and benefits of each product and category. You will also provide customer query resolution as well as capture customer payments and refunds / credits.
What you will love doing in this role
- Enhancing the customers interaction through a positive sales & service experience
- Manage the customer journey account opening and order processing
- Product knowledge and pricing management
- Provide an exceptional customer experience
- Adhere to quality standards
- General housekeeping
- WFS Feedback
- Stock management
- administration & Reporting
Requirements
What you’ll need to do this role
- Grade 12/Matric (Minimum Required)
- 1 years’ minimum experience in retail
- Must be available to work shifts, weekends and public holidays
- Working in the homewares retail industry would be advantageous
What we will love about you
- Energetic with a positive attitude
- Persuasive skills
- Ability to work independently as well as within a team
- Excellent communication skills
- Good analytical ability and attention to detail
- Resilient and change orientated
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- The ideal candidate for this role will be responsible for converting customers visiting the showroom into a sale through tangible product demonstration meeting the sales targets and for facilitating order captures, documentation gathering and administration. You will need to ascertain our customers immediate need and have clear direction on product pricing and offers as aligned to catalogue to be able to sell features and benefits of each product and category. You will also provide customer query resolution as well as capture customer payments and refunds / credits.
What you will love doing in this role
- Enhancing the customers interaction through a positive sales & service experience
- Manage the customer journey account opening and order processing
- Product knowledge and pricing management
- Provide an exceptional customer experience
- Adhere to quality standards
- General housekeeping
- WFS Feedback
- Stock management
- Administration & Reporting
Requirements
What you’ll need to do this role
- Grade 12/Matric (Minimum Required)
- 1 years’ minimum experience in retail
- Must be available to work shifts, weekends and public holidays
- Working in the homewares retail industry would be advantageous
What we will love about you
- Energetic with a positive attitude
- Persuasive skills
- Ability to work independently as well as within a team
- Excellent communication skills
- Good analytical ability and attention to detail
- Resilient and change orientated
Behaviors we love
- Wow my customers
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- The ideal candidate for this role will be responsible for converting customers visiting the showroom into a sale through tangible product demonstration meeting the sales targets and for facilitating order captures, documentation gathering and administration. You will need to ascertain our customers immediate need and have clear direction on product pricing and offers as aligned to catalogue to be able to sell features and benefits of each product and category. You will also provide customer query resolution as well as capture customer payments and refunds / credits.
What you will love doing in this role
- Enhancing the customers interaction through a positive sales & service experience
- Manage the customer journey account opening and order processing
- Product knowledge and pricing management
- Provide an exceptional customer experience
- Adhere to quality standards
- General housekeeping
- WFS Feedback
- Stock management
- Administration & Reporting
Requirements
What you’ll need to do this role
- Grade 12/Matric (Minimum Required)
- 1 years’ minimum experience in retail
- Must be available to work shifts, weekends and public holidays
- Working in the homewares retail industry would be advantageous
What we will love about you
- Energetic with a positive attitude
- Persuasive skills
- Ability to work independently as well as within a team
- Excellent communication skills
- Good analytical ability and attention to detail
- Resilient and change orientated
Behaviors we love
- Wow my customers
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- Responsible for providing specialist knowledge, skill and competence in attracting, sourcing, developing, engaging and retaining talent pools. Partner with key stakeholders (business unit, HR support areas etc.) to build a competent workforce. Conceptualize, manage and implement strategic HR projects based on local and global best-practice, adapted to meet Business Unit requirements, thereby ensuring a high performance. Utilize analytics and reports for decision making for the senior business unit heads.
What you will love doing in this role
Implement HR strategy
- Deliver on HR strategy and tactical plans to enhance employee retention
Talent Management
- Build an effective talent pipeline to strengthen succession through the Talent Strategy Plan
- Analyse trends within the broader labour market and customise suitable staffing solutions to meet the unique needs of the business units
- Drive the Recruitment needs of the business and partner with the talent acquisition specialist in the sourcing of candidates
- Manage the integration of the talent framework of the business
- Conduct internal and external trend analysis and provide business with talent insights and recommendation
Developing a strong performance culture
- Support business units in the management of under performers
- Implement and gain buy-in for the local performance management process, ensuring compliance across the business units
- Ensure bi-annual performance reviews are held for all employees through the appropriate performance management system, and that monthly performance discussions aligned to the talent plans take place
Stakeholder Engagement
- Communicate and share relevant HR reports/dashboards with insights to middle and SNR management during departmental people management meetings
- Engage with business to obtain business insights and align HR talent initiatives and plans to support business needs
- Collaborate with relevant HR teams to execute HR initiatives and projects
Talent Development
- Manage all learning initiative per business unit through the Learning & Development department and facilitated specific interventions where required
- Support business and the L&D team with learnership and PWD programmes
- Manage and monitor the execution of the Talent Plan development initiatives and execution thereof
Employee Relations
- To have responsibility for the provision of advice on discipline and grievance issues and being present at disciplinary enquires and of CCMA as HR representative where appropriate.
- To liaise with Line Managers to ensure the consistency and adherence to company guidelines, developing Team Leaders ‘ understanding and implementation of IR principles against legislative requirements and Company policies.
- To guide managers on how to manage poor performance within their teams in line with company policy and best practice, provide coaching tips and guidance on how to give feedback
Culture and Employee Experience
- Support the business in driving departmental and group culture initiatives
- Engage with business units on organisation effectiveness challenges impacting on culture and implement initiatives to address those challenges
- Ensure a successful employee life cycle experience from onboarding to offboarding by analyzing onboarding and offboarding survey trends and recommending interventions as required.
Cost Management
- Support business in their remuneration expenditure and ensuring pay is benchmarked and aligned to marketing and remuneration budgets
- Implement cost containment plans and ensure business organisational structures are maintained within the boundaries of department budgets
Wellness
- Drive employee wellness through the Company wellness programmes and initiatives and support individual departmental needs
Requirements
What we will love about you
- We love your acute commercial awareness and insight.
- We love that you are digitally savvy.
- We love your strong judgement & decision-making skills.
- We love your strong cognitive flexibility.
- We love that you are customer-centric.
- We love your strong problem-solving and analysis skills. Critical Thinking
What you'll need to do this role
- A relevant HR related qualification
- 4 to 5 years experience in an HR generalist capacity
- Sound labour relations experience
- MS Excel proficiency
- Retail experience
- Stakeholder engagement at Snr management level
Behaviours we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- The ideal candidate for this role will be responsible to assist the Retail Financial Manager with providing the business with a sound system of performance management and to continuously optimise profit performance by providing the necessary decision-making framework and support.
What you will love doing in this role
- Responsible for monthly, quarterly and annual management reporting to enable effective commercial decision making by the business
- Ensure budget & forecast variances are analysed and recommendations are made to correct or improve company performance
- Assist the Retail Financial Manager with input into the annual budgeting and forecasting process
- Ensure key pieces of analysis are performed on areas of risk or opportunity within the business and that the financial levers are understood and communicated to the business together with clear recommendations
- Continuously review strategic business initiatives to ensure that they meet the required profitability expectations
- Identify cost management opportunities (processes or expenses) for ensuring improved profitability and sustainable returns for the business
- Support business partners with their various ad hoc requests for required management reporting and analyses
- Play an effective role in the broader Finance team to ensure collaboration and communication between the functional areas
Requirements
What you'll need to do this role
- Relevant Financial qualification – BComm
- Proven working knowledge and experience in developing and producing clear financial management information
- Experience in developing and interpreting financial models to define key profit drivers
- Extensive experience in analysing financial information and ability to make clear recommendations for improvement
- Proficient in MS Office with advanced Excel
What we will love about you
- Analytical self-starter with decisive judgment and a strong commercial acumen
- High attention to detail in terms of accuracy, report presentation and standardized formatting
- Structured and well organized individual who enjoys taking ownership
- Strong interpersonal skills with ability to communicate complex matters both verbally and in writing at all levels
- Work well within a fast-paced environment with multiple, competing priorities
- Leadership potential with the ability to inspire and motivate others
- Effectively make use of latest decision support technologies & tools
Behaviours we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- play as a team
- Be helpful
- Be inclusive
- Find the fun
Method of Application
Use the link(s) below to apply on company website.
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Gmail
Yahoomail