Job Opportunities at Fidelity Services Group

Job Description
Main purpose of job:

• Service and maintain alarm systems for domestic, commercial, and industrial sectors.

Qualification & experience:

• Matric Or Equivalent
• Minimum 3 years’ experience as an alarm technician
• Previous programming, wiring, installations and fault finding experience
   

Job requirements & other attributes:

• Valid driver’s license essential
• Must be PSIRA registered (Grade E)
• Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Texecom systems
• Knowledge of CCTV, Intercom systems and access control
• Able to work standby as per duty sheet
   

Duties:

Technical:

• Conduct service calls / maintenance and repairs of alarms
• Program alarm panels
• Complete handovers and quotations
• Complete invoices and job cards after every service call
• Complete links up for new clients
• Re-programme alarm systems when the current alarm was part of a takeover
• Complete small installations as and when required
   

Admin:

• Complete daily drive sheets
• Complete job reports and technical invoices
• Quote clients on upgrades
• Conduct vehicle, electrical and ladder inspection checks and give feedback to FLM (Field Line Manager)
• Complete a stock control check
• Keep the company vehicle clean and tidy
   

Performance standards:

Technical:

• Ensure that scheduled service call are attended or rescheduled accordingly
• Ensure that alarm panels are programmed with prescribed standards
• Ensure that documents are completed timeously and within prescribed standards
• Ensure that the alarm is programmed to ADT standards
• Ensure that all installations are completed to ADT standards

 Admin:

• Ensure that drive sheets are completed accurately
• Ensure that job reports and technical invoices are completed accurately and timeously
• Ensure that quotes are completed accurately
• Ensure that inspection checks are completed on a weekly basis
• Ensure that all stock is available at all times and missing stock is reported immediately to FLM
• Ensure that the company vehicle is clean at all times

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Main purpose of job:

• Sell new and upgrade alarm systems, additions, CCTV systems, Electric Fences and link ups to new and existing clients
   

Qualification & experience:

• Previous sales experience, with proof of sales track record
• Knowledge of DSC, CADDX, IDS alarm systems, advantageous
• Matric
   

Job requirements & other attributes:

• Computer Literate (MS Office, Email and Internet)
• Excellent communication, presentation and negotiation skills
• Presentable and of sober habits
• Own reliable vehicle
• Valid driver’s license
   

Duties:

• Follow up on all leads received internally and via telesales
• Sell security solutions to new and existing clients
• Generate and close self-sourced leads
• Forge relationships with estate agents, builders, architects etc.
• Daily, weekly and monthly reporting
• Motivated to achieve and exceed sale targets
• Maintain all administrative duties pertaining to sales
   

Performance Standards

• Achieve target for revenue sales
• Achieve target for new clients
• Maintain a high standard of relationship with existing Estate clients
• Ensure that all leads and quotes are followed up on time
   

Competencies (Technical & Behavioural)

• Action oriented
• Customer focus
• Perseverance
• Functional/Technical skills
• Problem solving
• Technical Learning
• Drive for results
   

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Qualification & experience:

• Minimum Grade 10 or equivalent qualification
• Minimum 2 years’ experience as a Wireman
• Practical electrical/electronic knowledge advantageous
   

Job requirements & other attributes:

• PSIRA registered (Grade E) advantageous
• Proven ability to work under pressure and show attention to detail
• Knowledge of programming.
   

Duties:

Duties – Technical:

• Assist technician with installations of alarm and security equipment
• Assist technician by removing old equipment from clients’ premises
• Assist by running new cables, applying glue, drill holes, mount detectors, panels, contacts, lights, etc.
• Inform technician of any shortfalls or limitations of the equipment and tools
• Inform technician of cabling required for an installation
• Assist technician with user functions and be able to do a handover
• Clean vehicles and premises after an installation
   

Duties - Performance Standards:

• Ensure that tasks are completed neatly and carefully
• Ensure that equipment is removed before leaving premises
• Ensure that work is done within the prescribed ADT standards
• Ensure that technicians are informed of any equipment required prior to installation
• Ensure that the technician is informed timeoulsy of any equipment required
• Ensure that you have sufficient cabling to complete an installation
• Ensure vehicles and sites are clean upon completion of an installation
   

Internal clients:

• Installations staff
• Service Staff
• CAD
• Call Centre
• Technical Trainer
   

External clients:

• Suppliers
• Sub-contractors
   

Competencies (Technical & Behavioural)

• Time management
• Action Oriented
• Customer Focus
• Functional / Technical skills
• Planning
• Interpersonal savvy
• Problem solving
• Informing
   

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Main purpose of job: 

Identifying and securing new business, within the security/housing estates and small commercial market. Performing risk assessments to establish customers’ needs and create a logical link between the client’s risks and the available solutions the group can offer to mitigate those. Cost, compile and present proposals to potential clients.

Liaise with Localized Security Schemes, housing estates and new complexes (domestic and commercial) on providing comprehensive security solutions, i.e.

• Guarding
• Electronic security systems alarm installation
• Monitoring
• armed response
• bicycle patrols
• CCTV
• access control
• Electric fencing, etc.
   

Qualification & experience:

• Grade 12
• Marketing diploma or Degree advantageous
• Knowledge of the guarding industry and electronic security systems
• Drivers’ License - Code 8
• Previous alarm and/or security guarding sales experience with a good track record
• Knowledge of risk assessment fundamentals
   

Job requirements & other attributes:

• Computer Literate (MS Office, Email, and Internet)
• Sales Minded
• Knowledge of the security industry
• Able to work flexible hours
• Presentable and of sober habits
• Excellent communication, presentation, and negotiation skills
• Attention to detail – Risk assessments
• Good networking skills
   

Sales:

• Sell bespoke security solutions to both residential and small commercial clients
• Drive technical revenue through solutions
• Identify potential new business via leads, planned prospecting, networking and cold calling.
• Build and maintain relationships with developers of new housing/security estates and commercial complexes and sell our comprehensive range of products
• Attend LSS/ HOA/ Estate operational meetings.
• Build relationships with security-related contractors (e.g. fencing, access control)
• Obtain endorsements from Homeowner Associations for FADT services.
• Perform site surveys to assess needs, quote preparation and presentation. After-sales site visits.
• Assess changing customers’ needs/security trends through discussions with customers/developers and project managers.
• Attend meetings with Head of Sales Dept to report back on leads/self-generated leads/new business opportunities and track of growth as per business plan.
• Attend sponsored events, networking and community events to promote company image and public relations.
• Provide feedback on competitors, customer needs and security trends and advise accordingly to the Head of Sales Dept.
• Growth of new business within the security/housing estate market
• Maintain pipeline reports
• Liaise with the groups legal department to produce site specific SLA’s
• Keep record of all site documentation
• Drive App Adoption as a product in the scoped solutions
• Other duties could be assigned as required by the business.
   

Risk Assessments:

• Liaise with operational teams to produce basic site risk assessment / benchmarking documentation / Site Operating Procedures for sites based on the solution
• Perform site visits with the client to establish risk profiles
• Produce both basic and comprehensive risk assessment reports for new and existing customers
• Yearly risk assessments for customers earmarked by internal clients and suggest new solutions, SOP’s or recommendations to the group to improve services
• Integrate risk assessment findings into presentations to create a logical path to the suggested solution
• Keep up to date with the latest crime trends
• Research area crime patterns
• Keep up to date with changes in technology and advice clients accordingly
• Advise and assist operations managers with site-specific SOP’s and training requirements for specific sites
   

Internal clients:

• Head of Sales Dept.
• Special Projects Manager
• Regional Managers
• Regional Sales Managers
• Guarding Regional Manager
• Guarding Operations department
• Group Managers
• Group Executives
   

External clients:

• Suppliers
• Customers
• Business Network

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Job Description

• Overall purpose of the job: Receive completed pick slips from relevant warehouse personnel. Data capture correct equipment on database for stock allocation on jobs. Receiving of stock. Filing of relevant pick slips after processing. Posting of stock receipts in ERP system. Updating of GRV register. Assist with stock take during month end, Adhoc duties as and when required.

Duties & Responsibilities:

• Ensure all picks slips are executed daily.
• Stock receipts processed daily.
• Ensure paperwork is filed according to the pick slip register.
• Stock reduction.
• Ensure to keep the warehouse admin area clean.
• Ensure all GRV documents are processed.

Minimum qualifications and experience:

• Matric / Grade 12
• Experience in a warehouse environment beneficial.
• Data Capturing
• Excel / Microsoft Office
• SAP – Will be an advantage
   

Attributes:

• Attention to detail
• Able to work under pressure
• Good people skills
• Able to work in a team
• Fast Learner
• Time management

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Minimum Requirements:

• Matric/ Grade 12 certificate
• Procurement/ Supply Chain Tertiary Qualification
• 2 - 4 Years Buying experience
• Must have experience negotiating prices with suppliers
• Pastel/SAP knowledge and experience preferable
• Experience with Purchase Orders, supplier’s invoices, delivery notes, quotations, stock orders and goods received notes
• Thorough knowledge of suppliers and stock control
• Be computer literate (MS Office and Outlook)
• Be flexible and willing to work long hours
• Be able to follow-up on queries
• Good problem-solving skills
• Valid code 8 driver’s license and own transport
   

Key Performance Areas: (not totally inclusive)

• Initiates bid/quotes process for services, supplies and equipment, consults with user and outside consultants to develop specifications; prepares bid/ RFQ documents and oversees the bid process; performs bid analysis and makes recommendations regarding purchases
• Prepares and process purchasing forms such as purchase orders, honoraria, obtains proper documentation to validate, set up, assign and track vendor numbers; verifies appropriateness of budget codes and availability of funds
• Determines and develops appropriate sources of supply and maintains cooperative working relationships with vendors to stay current with trends and technologies, products and services
• Reviews all request for removal and disposal of surplus items via donations, auction etc, reconciles stores inventory, maintains archives
• Maintains complex central filling system for all contracts in accordance with policies and regulations interprets contracts for appropriate language and formats; prepares contract monthly reports to Procurement Manager, as well as new supplier contract negotiations and liaising with Fidelity’s legal team.
• May be responsible for specializing in a specific commodity such as furniture, stockless stores, construction projects, or technical equipment, etc (CAPEX’s)
• Resolves problems and issues arising from the purchase of services, supplies and equipment with internal and external suppliers.
• Supervise and train assistants and short-term, non-continuing employees.
• Direct reporting and second in command to Procurement Manager.
   

Knowledge of:

• Purchasing methods, procedures and specification preparations: methods and techniques utilized in analysing the quality of services, supplies and equipment of purchasing information, budgets and revenue control; operation of personal computer software programs including word processing and spreadsheet tools

Core Competencies

• Demonstrates integrity by modelling CashMaster’s values and ethical standards
• Strong analytical skills
• Focuses on impact and result for the client and responds positively to feedback
• Support teams effectively and shows conflict resolution skills
• Consistently approaches work with energy and a positive, constructive attitude
• Builds strong relationships with clients and external actors
• Remains calm, in control and good humoured even under pressure
• Demonstrates openness to change and ability to manage complexities
• Ability to advocate and provide policy advice
• Ability to promote integrity and business ethics; demonstrate mature judgment, trust and open communication; ability to ensure effective team work, collaborative behaviour and team spirit
• Ability to develop collaborative and harmonious relationship with external partners and clients at the senior level
• Excellent communication and negotiation skills to persuade and influence others
• Ability to multi-task and prioritize work schedules

Skills

• Analytical
• Communication
• Critical thinking
• Diplomacy
• Service orientation

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Minimum Requirements:

• Matric Certificate, PSIRA Grade A registration and accreditation
• Al least 5 years’ experience in the security industry
• Working knowledge of ISO 9001:2008 Quality Management and its requirements
• People management experience
• Administration, interpersonal communication and client liaison skills are required
• Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential
• Computer literacy and Microsoft Programs
• Must be competent in all three firearms with business purpose
• Own reliable transport and valid Code 10 Driver’s Licence is required with PDP
• Knowledge of vehicle security systems
• Knowledge of Trans track
• Knowledge of CPC operations
   

Key Performance Areas: (not totally inclusive):

• Manage CIT Operations Mafikeng
• Maintain the CIT operations/new clients/fleet and solving of client problems
• Draft and maintain processes and procedures to support the performance of the CIT operations
• Quality control and act as intermediary for trouble finding and fixing of CIT problems
• Manage controllers/operators/guards and monitor quality and performance
• Personnel management and ensure high levels of training standards are maintained
• Interact with suppliers to ensure equipment is fixed timorously

Other personality attributes:

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Must be self- motivated
• Pay attention to detail
• Customer service and relations
• Quality assurance
• Willing to work overtime
• Willing to Travel

Core Competencies:

• Self-development
• Communication skills
• Customer focus
• Team work
   

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Key Performance Areas (Not totally inclusive):

• Manage assets and FGT01 registers.
• Manage vehicle running cost.
• Manage driver license compliance.
• Manage vehicle inspections.
• Manage fuel intake, allocation and usage.
• Manage accidents via reporting, committees and recoveries.
• Manage daily repair & maintenance of vehicles.
• Manage fleet staff (Fleet Admin, Fleet Assistant & Workshop Mechanics).
• Manage report – service schedule, inactive vehicles, accidents, alcohol and repair budget.

Qualifications, experience and other competencies:

• Grade 12 Qualified.
• Qualified i.e. Trade test passed for petrol and diesel mechanics.
• Valid code EB driver license and own reliable transport.
• Minimum 5 years fleet management experience.
• Computer literacy (Word & Excel).

Core Competencies:

• Experience in mechanical repairs.
• Experience in managerial positions.
• Good reporting skills.
• Attention to detail and meeting of deadlines.
• Problem solving skills.
   

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Overall purpose of the job:  

• The main objective of the Key Account Manager is to ensure that the relationship with the client is managed effectively and day-to-day operations run smoothly.

Duties & Responsibilities:

• Ensure that client’s needs, and expectations are met by the business.
• Address all queries as relates to the tracking portal, new fitments, repairs, stolen vehicle recoveries and other relevant issues and support the various teams within the division.
• Managing any issues that may arise with both internal and external customers.
• Prepare and present various reports to the customer and assist with internal reporting requirements.
• Ensure that the client database is managed effectively and regularly checked, reconciled and update so that any anomalies are timeously actioned accordingly.
• Ensure that all day-to-day operations run effectively- new fitments, repairs, de-installations, and reinstallations.
• Ensure that all customer branches have the necessary marketing material and training to effectively on-sell the tracking units to end customers and ensure that all operations related to this are managed and documented correctly.
• Ensure that relevant personnel receive adequate training on the use of the fleet portal, app and any other relevant elements of the product.
• Regularly run health checks to identify units that may require repair and action accordingly.
• Ensure that all other FSD staff on the customer’s premises are well-presented, punctual, productive and that their work is of an appropriate standard.
• Ensure that adequate controls are in place over stock and SIM cards as relates to the account.
• Ensure that processes are in place for the effective planning of new fitments as well as the timeous updating of information on the systems to ensure that units installed reflect the correct vehicle details.
• Ensure that processes are in place for removing deinstalled/deactive units from all systems and ensure they have been suspended from billing procedures.
• Assist with timely collections of outstanding invoices.
• Ensure that all additional billing requirements as per SLA agreement are processed and invoiced accordingly.
• Assist with stock forecasting and budgeting.
• Ensure works are executed as per company policies and procedure.
• Source and acquire new business in B2B and SME through an ongoing prospecting plan

Minimum qualifications and experience:

• Work experience in a similar role preferred
• Very strong computer skills- specifically excel and data manipulation skills (Pivot tables, Vlookups etc)
• Excellent verbal and written communication skills
• Great Interpersonal Skills
• Prior experience in Telematics advantageous

Attributes:

• Organised
• Structured
• Very strong data analytics/Excel skills
• Practical
• Time Management
• Planning
• Managing various projects
• Attention to detail
• Problem Solving
• Analytical
• Be comfortable with working in a fast paced and pressurized environment

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Job Description

• Group Human Capital System Analyst
• A Position has become vacant for a HRIS Analyst.
• The main purpose of the position is to manage the data integrity initiatives of the group and provide co-ordination, system, technical and administrative support.

Minimum Criteria

• Grade 12/Matric Certificate.
• 3-year Diploma in HR or IT - advantageous.
• 3-5 years Human Capital System experience - Important.
• Great Knowledge of all Microsoft office programs/IT.
• Valid driver’s license with own reliable transport.
• Clear Criminal Record.

Responsibilities - not totally inclusive to:

• System Maintenance - review, test and implement Human Capital System upgrades or patches.
• Collaborate with functional and technical staff to coordinate application of upgrades or fixes.
• System Configuration – Build and maintain workflows, configuration of system requirements from stakeholders.
• Provide support for the Human Capital System and UAT testing.
• Develop/Create user procedures, guidelines and documentation for the different users.
• Develop/Create user manuals/guides for HRIS training.
• Facilitate user training on new and existing processes/ functionality.
• Human Capital Project Management Support – supports project management efforts within the Human Resources Department; assists in the documentation of Human Capital projects and annual work plans.
• Recommend solutions or alternate methods to meet business requirements; including troubleshooting and resolving Human Capital System problems, unexpected results or process flaws; performing scheduled activities.
• Manage Human Capital System Access control processes.
• Responsible for various business reporting requirements (data analysis).
• Manage data integrity initiatives (including but not limited to employee records and documents).

Competencies

• Confidentiality – handling of highly sensitive data is a key part of the job, HRIS administrators should be trustworthy and professional, maintaining the confidentiality concept in all situations.
• Customer service – an HRIS administrator is the go-to person when employees encounter bugs or have inquiries about the system, customer service skills such as problem-solving and clear communication are vital.
• Attention to detail.
• Time management.
• Deadline driven.
• Analytical thinking.

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The above position is vacant at MIDDELBURG MALL - MIDDELBURG, reporting to the Branch Manager.

The overall purpose of this position is to ensure that all site-specific security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times. To ensure the posting of Security Officers and general day to day compliance at Middelburg Mall.

 Minimum Requirements:

• Grade 12 (Matric) Certificate of equivalent.
• PSIRA Grade B registered and accredited.
• Integrity testing.    
• No Criminal Record or any pending cases.
• Valid driver’s license and own reliable transport.
• Minimum 5 years’ experience as Site/Supervisor.
• Staff Management experience essential.
• Computer literacy.
• Must live in close proximity of Middelburg.
   

Key Performance Areas: (not totally inclusive):

• Maintaining good relations between Fidelity Security Services and the client with regard to security services rendered.
• Ensuring the posting of Security Officers are done timeously.
• Ensuring that all Security Officers meet the contractual requirements as stipulated by the client.
• Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
• General management and supervision of security staff.
• Ensuring that all HR related queries are dealt with promptly.
• Investigating incidents and submitting relevant weekly/monthly incident reports to Management.
• Attend meetings with FSS Management and with the Client.

 
Other personality attributes:

• Be proactive and innovative.
• Must be assertive, honest, professional, and reliable.
   

Core Competencies:

• Good communication skills both verbal and written
• Strong planning, organizational, administration skills is required.
• Good interpersonal and client liaison skills are required.
• Experience in investigation techniques and report writing.
• Willing and able to work extended/flexi hours if and when required.
• Ability to work under pressure and without supervision.

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Job Description

• Overall purpose of the job: To complete hardware installations to the highest quality and within the required timelines.

Duties & Responsibilities:

•  Complete hardware installations to the highest quality and within the required timelines
•  Repair, Maintain and Installation of Tracking Systems
•  Offer product support onsite and remotely
•  Dealing with technical and client queries
•  Assist with technical evaluations and repairs
•  Management of stock and tool of trade vehicle
•  Providing comprehensive feedback to internal role player

Minimum qualifications and experience:

•  Matric
•  Driver’s license (code B),
•  Trade test in motor electrical electronics or similar preferred,
•  Auto-electricians qualification advantageous,
•  At least 3 years’ experience in the fitment of vehicle tracking equipment

Attributes:

•  Action orientated
•  Good fault finding skills
•  Attention to detail
•  Problem Solving