Job Opportunities at DSV

Minimum Requirements:

• Min 5 years’ experience in Air & Sea operations.
• Min 3 years’ experience in a development or sales orientated role.
• Work experience / dealings with the APAC network.
• Must be willing to travel extensively both locally and abroad.

Qualifications: 

• Matric (essential)
• Diploma or degree in logistics or any other relevant degree would be an advantage
• Computer packages
• Word, Excel, Outlook
• Intermediate to advanced computer skills

Duties and Responsibilities:

• Identify and secure major target accounts in collaboration with the DSV sales Group
• Join customer activity with local sales staff
• Support CRM in the transition of new accounts into operations, customer service and overseas network
• Plan and monitor annual volume budget for the year
• Identify / agree trade lane targets with overseas counterpart
• Trade Lane Manager to provide support to Operations and Account management for route specific issue’s that cannot be resolved locally as a key figure in the escalation process.
• Product development and implementation in conjunction with Air & Sea Leadership
• Collect / report market information on a monthly basis to Senior Management.
• Monthly KPI review of trade lane performance / target results delivered monthly to Senior management.
• Create local awareness of trade lane, branding products, establish sales kits, presentations etc.

KPI’s

• Volume Growth on the trade lane in line with agreed budget – Measured Monthly
• Market intelligence report - measured Monthly

Added Advantages

• Proven track record in a business development / sales orientated role.
• Intricate understanding of air and ocean operations / product / carriers / routings etc.

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TERTIARY QUALIFICATION(S)

• Financial Qualification (degree, diploma, Certificate) would be advantegeous 

COMPUTER LITERACY LEVEL

• Advanced MS Word, Excel, PowerPoint & Outlook
• Additional Computer Skills 
• Cargo Wise1

JOB RELATED REQUIREMENTS

• Minimum of 2 years experience in an Accounts Payable role 
• Experience in a shared services environment is an added advantage

ADDED ADVANTAGES FOR THIS ROLE / ELECTIVES

• Excellent communication skills
• Ability to work under pressure
• Strong Reconciliation & processing skills
• Highly organized and good time management skills
• High level of problem-solving skills – analytical ability
• Attention to detail
• Ability to work in a diverse team as well as be self-driven
• The ability to explain transactions using T-Accounts

DUTIES & RESPONSIBILITIES 

• Creditors reconciliations
• Supplier queries – liaise with suppliers on issues/challenges raised
• Following up on Aged transactions and providing action plans with defined timelines
• Weekly Calls with Ops teams and escalations. 
• Actively manage and reduce debit items.
• Request Supplier statements for verification 
• Assisting with Audit requests 
• Requesting payments (monthly batch, SD, and out of batch)
• GL Reconciliations – Customs, sub-ledger, and clearing accounts
• Enforce and ensure that Tax regulations and DSV policies are adhered to
• Compile weekly & monthly reporting
• Payment forecasting where requested and required

Other Duties

• Perform any other function assigned by the hierarchical supervisors
• Not Limited to the above 

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Tertiary Qualification

• B.Com Degree in Transport and Logisitcs will be advantageous

Job related requirements

• Minimum of 5 years’ experience in the Logistics or courier environment in a managerial role.
• Sales, operations, HR and IR skills
• Ability to do MS Excel spreadsheets with Pivot tables, charts and formulas
• Comprehensive knowledge of P&L/financials
• Comprehensive knowledge of the LRA and BCEA
• Ability to liaise effectively with clients and colleagues at various organizational levels
• Punctuality and good time management skills 
• Good administrative skills & daily planning skills 
• Ability to adapt to a rapidly changing environment/technology
• Ability to work under pressure & meet deadlines without fail
• Ability to work without supervision
• Excellent verbal and written communication skills
• Ability to work beyond schedules working hours
• Flexibility to travel
• Own reliable transport and a valid unendorsed code 8 driver’s license
• Budgeting Skills
• Ability to Understand and identify cost trends 
• Ability to forecast cost

Electives

• Make quick and clear decisions while adapting to changing circumstances 
• Manage diverse teams of people from sales through operations while showing respect for views and contributions, building team spirit, and reconciling conflict 
• Grow teams and increase productivity through performance management 
• Define and measure performance goals and hold self and others accountable to achievement of goals 
• Skilled in public speaking and making presentations 
• Ability to sell and support the sales process 
• Skilled in analytics and process mapping and distilling complex ideas into simple, actionable solutions 
• Identify talent and leverage skill sets of team 
• Work independently, but within the boundaries prescribed by DSV policies and procedures 

Main Purpose of the role

• To manage the staff, clients and deliverables of the branch ensuring that it is aligned with the overall objectives of the organization and the resources are fully utilized to ensure optimal delivery of services to our clients. 
• The Branch Manager is responsible for the financial performance, profitability, service delivery, client retention and operational excellence of the branch while maintaining a client-centric focus. 

Duties and Responsibilities

• To manage the delivery of the organization’s objectives through communication, measurement and motivation of   the staff 
• To interface with shared functions ensuring continues cooperation and interactions with these functions. 
• To manage and deliver on our Service Catalogue to clients. 
• To manage cost and productivity within the branch or agent ensuring that efficiency and effectiveness is the order of the day. 
• To ensure compliance to internal and external controls and other KPI’s set at global and local level. 
• To deliver on the bottom-line budget commitments for the branch, enabling the business unit to meet budget. 
• To identify opportunities and risks within the business that may impact the business environment and ability to deliver to shareholder commitments. 
• Managing people’s performance and growth to create a sustainable business environment. 
• Adherence to deadlines and schedules. 
• Managing and controlling resources and risk management. 
• Administrative duties relevant to the position. 
• Interacting with customers at all levels – in person and telephonically. 
• Maintain and enforcing existing systems processes and controls with continuous improvement. 
• Customer dissatisfaction process, analyse failures with regards to deliveries, client complaints, damages etc to determine root cause and corrective actions. 
• Actively managing daily operational performance to consistently achieve performance metric targets. 
• Ensure all vehicles owned; leased; hired; rented or supplied from suppliers (including owner driver) must be fully road worthy and compliant to all local legislation. 
• Actively drive all initiatives being implemented within the company within the branch per agent. 
• Ensure that every branch or agent is managing the branch fleet, maintenance of the branch fleet, condition of the  branch fleet
• and fuel consumption of the branch fleet.  
• Responsible for implementation, support, monitoring, control and sustaining of all Quality, Safety, Health and Environmental (QSHE) Management Systems and requirements. To ensure that working processes are aligned to the 
• approved quality management systems and all legal and commercial requirement.  
• Oversee operational activities during peak times when at or visiting branches.
• Ensure that all branches or agents are using the financial tools provided to manage the branch or agency.
• Review and validate that forecasts for the branch or agent for the month and the year are accurate    and justifiable.
• Actively manage the P&L costs for the branch, timeously and accurately, duly validating explanations received from branches or agents on variances.
• Accurately budget for the following financial year based on local knowledge and budgeting guidelines.

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Minimum Requirements:

• Matric or equivalent
• Tertiary Qualification: Preferably in Business Administration, Marketing, Sales or a related field
• Advanced degrees (MBA or similar) can be advantageous

Job Related Requirements:

Experience:

• Minimum 10 years experience in logistics industry (eg: transport or warehousing)
• At least 10 years in Consumer (Fashion and Retail) warehousing industry
• At least 5 years Key Account Management Experience with track record of mannaging senior key accounts

Skills:

Communication:

• Strong Verbal and written communication skills, fluent in English
• Verbal Communication: Effectively communicating with various stakeholders, presenting ideas clearly and addressing concerns
• Written Communication: Proficiency in drafting emails, reports and documentation that are clear and concise
• Active Listening: Demonstrate active listening skills to understand stakeholder needs and concerns fully

Relationship Management:

• Stakeholder Engagement: Building and maintaining strong relationships with suppliers, customers and internal teams
• Customer Service Orientation: Understanding and meeting the needs of customers and ensuring their satisfaction
• Supplier Relationship Management: Develop and nurturing strategic partnerships with key suppliers

Negotiation and Conflict Resolution:

• Negotiation Skills: Strong negotiation skills for contract discussions, pricing and terms with suppliers and customers
• Conflict Resolution: Handling disputes and conflicts effectively, finding mutually beneficial solutions

Technical Proficiency:

• ERP Systems: Familiarity with Enterprise Resource Planning (ERP) systems like SAP, Oracle, or Microsoft Dynamics
• Supply Chain Software: Experience with supply chain management software such as Warehouse Management Systems, Transport Management systems
• Advanced Excel & PowerPoint Skills: Competence in using Excel for data analysis, modeling, and reporting and PowerPoint for customer facing material

Strategic Planning and Execution:

• Strategic Thinking: Developing and implementing long-term plans for supply chain improvement and innovation.
• Business Acumen: Understanding the broader business context and aligning supply chain strategies with overall business goals

Interpersonal Skills:

• Empathy: Understanding the perspectives and needs of various stakeholders
• Influence and Persuasion: Ability to influence and persuade stakeholders to support supply chain initiatives and changes

Leadership and Team Management:

• Team Leadership: Leading and motivating a team, managing performance, and fostering a collaborative environment
• Project Management: Skills in planning, executing, and overseeing supply chain projects, ensuring they are completed on time and within budget

Regulatory and Compliance Knowledge:

• Industry Regulations: Familiarity with relevant industry regulations, compliance standards, and ethical sourcing practices
• Sustainability: Knowledge of sustainable supply chain practices and the ability to implement environmentally friendly initiatives

Adaptability and Flexibility:

• Change Management: Managing and adapting to changes within the supply chain, including technological advancements and market shifts
• Cultural Sensitivity: Understanding and navigating cultural differences in a global supply chain context

Electives:

• High work rate, quality of work and attention to detail
• Demonstrate initiative
• Required to be assertive, self-motivated and committed
• High personal integrity
• Must be on time and conscientious about achieving deadlines

Main Purpose of the Role:

• At DSV Solutions, our Key Account Managers are at the heart of the business, connecting the dots from every aspect of the business from operations, customers, financial, reporting, and people management.
• We are seeking an experienced Senior Key Accounts Manager to join our team in Solutions Consumer vertical, based in Cape Town. The candidate requires a deep understanding of retail and fashion supply chain logistics and coupled with extensive account management experience. Exceptional negotiation and communication skills are essential.
• The Key Account Manager is tasked to develop sharp and creative business strategies for different challenges in this fast-moving landscape. Key Account Managers are expected to be entrepreneurs, leading a team of multifunctional resources from the front line. This position will be in responsible for maintaining and expanding a long-term partnership with our customers by continuously engaging, negotiating, seeking solutions, and play a key role in meaningful and effective communication between all parties.

Duties and Responsibilities:

• Develop and sustain solid relationships with key clients of financial importance and high value to accomplish long-term company objectives
• Serving as a trusted business advisor, service expert and single point of contact.
• Work with the customer, operations and commercial to deliver on business objectives.
• Developing, implementing, and evaluating business plans to meet and exceed goals.
• Drive and represent operational performance improvements.
• Interpretation of data into actionable conclusions and developing meaningful insights to stakeholders.
• Translate customer requirements, including forecasts, into actionable plans for operations.
• Managing escalations, including coordination, communications, and follow through on mitigations.
• Tracking, trending, and reporting on market trends, opportunities, and risks.
• Execute customer satisfaction surveys, draw up action plans, supervise and complete them.
• Conduct and coordinate performance reviews with the customers, weekly, monthly, and yearly.
• Ensure customer satisfaction with products and services
• Develop strategic account plants, identify growth opportunities and negotiate contracts, ensuring beneficial terms for both the company and key clients
• Research key customer wants and needs
• Stay abreast with warehousing industry and market trends and best practices
• Identifying new business opportunities within existing accounts and strategizing to expand company footprint in the market
• Measure, track and analyze key account warehousing metrics, using data driven insights to measure success and drive continuous improvements
• Conduct regular business reviews and performance analyses for key accounts, provide valuable insights and recommendations to enhance client partnerships
• Serve as point of contact for key customers and internal teams
• Collaborate with internal teams to deliver exceptional customer experiences and meet client expectations

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Minimum Requirements:

• 5 Years sales experience of which at least 3 must be in logistics or solution selling.
• Own Vehicle, driver’s license, ability to work overtime and travel nationally.

Qualifications:

• Matric (Essential).
• Tertiary Qualification will be advantageous.

Elective:

• Logistics, business management qualification.

Computer packages:

• MS Outlook (Advanced).
• MS Excel (Advanced).
• MS Word (Advanced).
• PowerPoint (Advanced).

Duties and Responsibilities:

• Respond to and manage incoming communication from business and customers.
• Conduct Operational, Tactical and Strategic meetings with each customer on regular intervals.
• Produce SLA reports and drive change required.
• Ensure contractual compliance and corporate governance with each customer.
• Manage and maintain customer debtors.
• Keep accurate and up to date records of all customer engagements.
• Identify new opportunities within current customer base.
• Identify new customers within current DSV Road service spectrum.

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Minimum Requirements

• Logistics / Supply Chain / CPIM / CSCP Essential (MBA advantage)
• Advanced Computer Literacy level in MS Word, Excel, PowerPoint and Outlook
• Basic knowledge of SharePoint, and MS Visio will be advantageous. Basic knowledge of Warehouse Management Systems and ERPs (working knowledge of Red Prairie & SAP will be advantageous) Knowledge of Automotive production systems would be advantageous) MS Dynamics

Job Related Requirements

• C-Level Negotiation Skills High business acumen and problem-solving Skills. Strategic thinking Excellent sales skills (Lions or equivalent)

AND

• 10 years successfully selling logistics solutions (warehouse & distribution) to large customers

Added Advantages for the role

• Understanding of Warehouse Management Systems, Automotive Production Systems, Lean, Co-ordinating and influencing diverse teams. Experience in negotiating with clients at a director or C level. Experience working in the Automotive (Production / Aftermarket) and / or Consumer Retail sectors.

Main purpose of the role

• Identify and source profitable, large scale, new business opportunities for DSV Solutions and develop and initiate a sales approach that results in closing new business opportunities to meet or exceed an individual target in support of the overall DSV Solutions New Business target. Drive New business growth in nationally and within our chosen verticals. Manage the solutions design process to produce high quality proposals, profitable solutions that minimize the risk exposure to DSV. Act as the key liaison between DSV Solutions and the Customer. Build a long term / multi year pipeline to support long term Growth targets.

Duties and Responsibilities

• Meet or exceed personal new business target with an acceptable profit and risk profile to contribute to the overall DSV Solutions new business target. 
• Manage the opportunity lifecycle to the opportunity closure. To develop compelling business value propositions for new business opportunities to meet growth targets within the DSV Solutions Business Unit. 
• Articulate DSV’s value to clients by using industry and DSV knowledge to develop clear value statements of DSV products. 
• Identification of sources of and calculation of quantified values. To align specific client objectives with the overall DSV Solutions objectives to ensure sustainable growth. 
• Translation of client strategy and tactical objectives into supply chain requirements 
• Linking of client strategy and supply chain requirements to DSVs offerings and services To develop and maintain a multi-year, large scale, pipeline of new business opportunities over a defined timeline to ensure continuous growth. 
• Develop and manage a pipeline to grow the business by 10% per annum. 
• Ensure all opportunities are accurately and timeously recorded in MS Dynamics (CRM System) and that opportunities are progressed through the sales cycle. To understand and align revenue targets with closing cycles of the business opportunities within the pipeline to ensure consistent growth and accurate forecasting. To take ownership of the tender process to ensure successful sales. 
• Tenders and RQFs completed on time according to client’s requirements. 
• Build and articulate the solutions design effectively. 
• Ensure DSV approval processes are followed, and standards met. 
• Ensure QA of the final document (proof reading, all inserts, exec summary, etc.) To ensure the successful implementation of the solutions sold, ensuring the revenue is realized. 
• Solutions/services implemented according to what has been sold. 
• Client expectations met or exceeded. 
• Ensure implementation process is followed. 
• Ensure client sign-off of milestones. 
• Ensure effective communication between the client and DSV during the implementation phase.

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ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Liaise directly with the Suppliers, Drivers, Customer RTMS to ensure TRIP adherence
• Monitor individual trip movements to be executed as provided in the Fine Loads Screen
• Assign appropriate driver and vehicle in VFT to the TRIP
• Monitor assigned vehicle and driver on GPS tracking to ensure on time collection and delivery
• Liaise with suppliers on delays at pickup and escalate to Management and CLIENT RTM
• Report any vehicle breakdown or delays and take corrective action
• Monitor drivers on assigned routes and report any delays and take corrective actions
• Ensure that all loads status updated are updated within VFT within maximum of 15min from time of actual event
• Update VFT with all relevant Supplier and CLIENT references on each load
• Monitor updating of POD’s by Scanning team and ensure loads are completed
• Ensure time of completion of trip times within Trip rate, and should trip Time be exceeded report prior day trips times vs plan for rate escalation

QUALIFICATIONS  

• Completed Matric / Grade 12

 COMPUTER SKILLS 

• VFT TMS
• Microsoft Office Intermediate

EDUCATION AND/OR EXPERIENCE

• At least 3 years logistics experience, specifically focussed on Road Transportation and dealing with Superlink Linehauls and Milkruns, 
• Prior team leader, Experience in planning and allocation of loads as well as followups and tracking.
• Excellent administration skills required
• Ability to work in cross-functional teams
• Previous experience within a contact centre and Client Services environment
• Previous experience within the Logistics environment highly beneficial
• Be able to work overtime and both day/and/night shifts
• Excellent telephone etiquette
• Ability to think pro-actively and under extreme pressure

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Job related requirements.

• To meet or exceed personal growth/ development targets with an acceptable profit and risk profile to contribute to the overall business target – All responsible business units.
• Understand and identify key stakeholders within the industry and build relationships at all levels as well as with industry bodies.
• Work closely with all business units to develop customized solutions that differentiate DSV in the market.
• Manage and grow the Cross Border markets (BLNE countries, Zambia, Zimbabwe, Malawi, Mozambique, Angola, Tanzania & DRC)
• Manage and grow the DSV Africa Service trade lanes development pipeline (Zimbabwe, Botswana, Namibia, Zambia, Malawi & DRC) of new business opportunities and ensure targets are achieved for each financial year.
• Manage and grow the Zambia markets (Copperbelt specifically)
• Ownership of the tender process for all opportunities.
• Keep updated with DSV Global and country specific developments and legislation that could impact trade with existing and potential clients.
• Competitor analysis and market data analysis to ensure continuous improvement and enhancement to the value proposition.
• Knowledge of regulatory compliance and requirements on key trade lanes servicing the SSA trade.
• Ensure deadlines are met and able to positively influence internal stakeholders to achieve the result.
• Create, execute, and deliver on the sales strategy within Africa by identifying and sourcing profitable new business opportunities.
• Mitigate risk by ensuring detailed implementation of projects and new business within the business.
• Coordinating skilled resources to deliver on retention and sales growth strategy in general.
• Monthly reporting internally to all stakeholders
• Support operational teams in industry related questions/requirements (point of escalation)
• Support and initiate sales initiatives/sales staff in gaining or retaining clients.
• Able to travel nationally, regionally, and internationally when required.
• Strong negotiation skills.
• Proven track record of sales achievement and existing customer retention at a senior level within supply chain

 Added Advantages

• BCOM or Diploma in Logistics
• Sales / Marketing / Supply Chain or Logistics Management Qualification
• MS Dynamics
• Vast SSA experience operationally and pricing capabilities
• Ability to put together solutions in a highly competitive and pressurized industry.

Tertiary Qualification and experience

• Proven track record in working towards and meeting sales growth targets.
• Minimum 5-10 years’ experience within the logistics/supply chain industry.
• Proven track record in responding to tenders in a procurement environment.
• Matric (essential)