Job Opportunities at Discovery Limited

Key Purpose

• To be a Discovery Brand Ambassador, who lives the values of       Discovery and has the ability to create dazzling customer experiences

Areas of responsibility may include but not limited to

• Navigate the client experience through our digital platforms and share the Discovery value offering
• Provide comprehensive information on all Discovery products and benefits
• Assist clients in understanding and getting the most value from their Discovery products through integration
• Create interest in Discovery products
• Willing to work retail hours, weekends and public holidays
• Represent the Discovery Store at fitness events outside of working hours
• Navigate the Discovery environment to facilitate the best client support
• Understand the business and operational processes behind products, and give constructive feedback and suggestions on enhancements
• Educate members on how to manage their Discovery products digitally
• Manage and host events within the store environment
• Fulfill administrative duties within the store
• Execute targeted store projects and campaigns

Competencies

• A proven track record of face-to-face customer experience
• A developed level of organisation
• Exceptional communication skills
• Good emotional intelligence
• A passion for customer service
• Must be adaptable to change
• Must enjoy interacting with people
• Must be a team player
• Great time management skills

Education and Experience

• Minimum 3-year undergraduate
• Post graduate qualification in marketing is advantageous
• Relevant financial services industry experience is advantageous
• Discovery work experience (Advantageous)
• Sales and client services experience

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Key Purpose

• Understanding the business requirements, and through a structured process documenting, validating and translating it into functional specifications that are used by developers to craft a technical solution. Testing and validating the functionality of the technical solution against the business requirements. Interfacing between the business client and the development team with regards to the business and functional requirements. Ensuring that the business requirements are delivered in the implemented solution. Working with multiple business areas and multiple teams that require deep integration of solutions. Building and maintaining strong relationships with clients and acting as consultant on the application.

Areas of responsibility may include but not limited to

Business Case

• Assist business to articulate the benefits they wish to realize with the solution. Facilitating the development of a Business Case.

Product Requirements Specification (PRS)

• Design and validate the functional solution.
• This involves interpreting the CRS into a set of Product Requirements Specification (PRS).
• Apply knowledge of the system, interfaces and dependencies to highlight integration aspects that must be considered.
• Identify a set of stakeholders that need to be involved in creating and validating the PRS. Interview business and technical owners, as well as experienced members of the development team (Development Manager, Architect, Snr BA).
• Design a set of test cases/scripts, test scenario's and test data sets to accompany the PRS.
• Validate the PRS and Test Basket with the client and identified stakeholders and obtain sign-off.

Release Notes & Training Material

• Update and publish release notes related to the current system changes implemented, and notify impacted parties. Maintain and update the BRS and PRS with any added content.

Personal Attributes and Skills

Behavioral Skills

• Stress Management
• Time management and prioritization
• Creativeness
• Learning orientation
• Negotiation skills
• Innovation

Technical Skills

• Project Management
• SQL queries
• Business Writing Skills
• Presentation and Facilitation Skills
• Solution Architecture
• Process Mapping
• Entity Diagram mapping
• Software testing pack design, functional testing

Education and Experience

Minimum

• Any IT degree or diploma, or any relevant BA qualification
• 3 year business analyst experience

Advantageous

• 1 year user interface analyst experience
• Business experience and product knowledge

Methodologies

• Agile

Tools

• Enterprise architect
• Visio
• SoapUI (SOAP) / REST client (JSON)
• Atlassian tool suite (Jira, Confluence)

Technologies

• SQL  (advantageous)
• UML
• XML
• JSON
• ITIL (advantageous)

Other

• Software architecture
• JAD sessions
• Data modelling techniques

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Key Purpose

• To take inbound calls from Health Professionals, regarding claims queries and provide first time resolution. Provide excellent service and quality through Discovery Service Standards.

Areas of responsibility may include but not limited to

• Operate mainly in the office (may be required to visit a provider offsite)
• Taking calls and dealing with Discovery Health, Key Care as well as In House related queries from Health Professionals
• Dealing with all queries through to resolution Admin functions (i.e. TWT, CRM assistance as well as ad hoc admin for members)
• Working on Discovery Systems as well as DIScribe Positioning policy and benefit changes
• Assisting with escalated queries from providers and liaising with internal departments for resolution of those cases
• Maintaining acceptable performance in the following areas: TMBR, DPMO, AHT

Personal Attributes and Skills

• Delivering results and meeting customer expectations
• Presenting and communicating information
• Delivering results and meeting customer expectations
• Deciding and initiating action
• Following instructions
• Adapting and responding to change
• Persuading and influencing
• Analyzing
• Adhering to principles and values

Education and Experience

• Matric - Maths/Accounting and English with 50%
• Basic MS Office Knowledge
• Minimum 6 months experience as a Contact Centre Consultant in Customer Services
• Minimum of 6 months Claims Specialist experience
• Valid Driver’s License
• Own Transport

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Personal Attributes and skills:

• Strong Customer focus
• Networking skills
• Able to work autonomously.
• Strong Planning and organisational skills

Experience Required:

• NQF 5 industry recognized qualification (minimum of 120 credits)
• RE 5 (preferrable but not essential)

Important Information about the Role:

• Own Insured Vehicle and Driver’s License (essential)
• Durban based but working from home (office allowance offered)
• Full product training & financial planning training offered.
• Ongoing support and assistance
• Be willing to be a part of a team
• Training allowance offered during first two months.
• Commission only & incentives paid on targets reached.
• Full employee benefits – group life, income protection & pension / provident offered

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Job purpose

• Under the guidance of one’s manager and the HealthyFood Studio Team, provides the highest quality, professionalism and representation of the Discovery Brand and values. To be a brand ambassador to the HealthyFood Studio and have a true reflection of the nutrition philosophy. To assist with the oversight  management of a cooking studio. To maximize guest satisfaction with the utmost skills, knowledge, quality and expertise.

Duties and responsibilities

• Run HealthyFood Studio cooking classes daily, ensure passion and philosophy is given in every class presented. 
• Assists with all kitchen duties, recons, stock take, wastages, breakages, staff rosters, and health and safety regulations.
• Manages all food production, for classes, team builds, master classes, events and all catering requirements.
• Maximises guest satisfaction for all classes, events and catering.
• Adheres to the Discovery’s’ brand, core values, standards, ambitious and innovative attitude to do more.
• Relationship management with all supplier partners.
• Coordinates activities, times and communicates priorities to ensure correct preparation and delivery of food for functions, events and classes.
• Monitors and facilitates communication between kitchen production and service staff.
• Coordinates with the relevant departments and HFS coordinator.
• Ensures readiness and compliance in a case of a last minute change.
• Checks that staff meets and exceeds internal customer service expectations by training and encouraging staff to use ‘Yes I Can’ principles and standards.
• Identifies training needs and makes sure staff receives training, including skills training to produce consistent results.  
• Brand Ambassador roles and responsibilities, oversee all media and PR events related to HFS, travel required.
• Written content for articles, filmed for various video content.

Qualifications

• Matric certificate - NQF – National Qualification Level.
• City and Guilds qualification in professional cookery.
• Minimum of 6 years’ experience, sous chef’s positions.

Working conditions

Working Hours: (Shift based)

• Tuesday – Sunday 06h00 – 23h00
• Public Holidays – 06h00 – 23h00
• Classes, functions, events and catering to happen at the HealthyFood Studio in Discovery 1DP building.
• Marketing events – Outside of HealthyFood Studio, adhoc bases. 
• Travel – Throughout the year, adhoc bases.

Laws, Regulations and Policies

• Monitors and makes sure staff follows all applicable laws, especially in regards to food safety and sanitation.

Healthy and Safety

• Adheres to all health, sanitation and food safety rules and regulations and makes sure that all staff adheres to these.
• Ensure that all potential and real hazards are reported and reduced immediately.
• Fully understand the building emergency procedure for the safety and security of the guests and employees.
• Stimulates and encourages general awareness of health and safety.
• Ensure that the highest standards if personal hygiene, dress, appropriate uniform, appearance, and conduct is maintained by all employees in the department.

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Key Purpose

• The role of the HR Data Analyst (Intermediate) will be to translate people analytics insights into actions thereby supporting the strategic business objectives.

Areas of responsibility may include but not limited to:

Key enabler of data driven decision making through  analytics literacy and translation

• Turns data into information on a regular  basis within their own specialization
• Regularly establishes both personal and  business stakeholders ensuring  KPIs are set and measured on an ongoing basis.
• Is able to show stakeholders how HR  contributes to business strategy using data
• Alignment to Centre standards processes and procedures.Leveraging off centre based capabilities and assets and scaling\applying within the business
• Leveraging descriptive data analysis by setting targets
• Measurement of HR efficiencies and outcomes through scorecards
• Understands people analytics and the value of  using data, and occasionally leverages this to  create more impact
• Actively acquires new knowledge of the latest  HR and management research and best  practices
• Application of data analytics and informational requirements into  best practice principles and translation into people data sets.

Is Customer Focused

• Goes beyond direct internal customers and direct stakeholders; makes active effort to  understand whole internal stakeholder  ecosystem
• Actively acquires new knowledge of HR trends and benchmarks for analytics.
• Deeply understands the end-customer and consistently adds value to Hr community and line managers.

Ensure that the operational data analytics requirements are fully met which may include:

• Leverages operational reporting inventory by educating and supporting business users
• Identify informational needs
• Attending to queries and data requests from stakeholders
• Acquiring, cleaning, and organising data
• Reporting on data outcomes
• Prepare analysis reports for stakeholders

Lead the analytics translation for the Business Unit which may include:

• Proactively enables the business to achieve business goals through data analysis
• Partnering with the business and driving analytical adoption to meet strategic objectives using data
• Research and identify process improvement opportunities
• Propose system modifications based on improvement opportunities identified
• Contribute to process and report automation
• Building of dashboards to meet business requirements
• Presenting and leveraging data insights to inform data-driven decisions

Personal Attributes and Skills

Personal skills

• Attention to detail
• Problem-solving skills
• Reliable and timeous at completing tasks
• Communicate effectively
• Management and prioritisation of work
• Responsive to work pressures
• Adapt to change
• Work well within in a multi-disciplinary team
• Enthusiasm for learning and growth
• Building and maintaining stakeholder relationships

Technical skills

• MS Excel (Intermediate to Advanced level)
• SQL (Intermediate to Advanced level)
• Statistics and analytics using SPSS/Python/R/SAS
• PowerBI/SSRS reporting tools

Education and Experience

• 3 – 4 years of relevant experience
• Matric

Post Graduate tertiary qualification in one of the following (or related) fields:

• Information Systems and/or Technology
• Computer Science
• Mathematics
• Statistics
• Machine learning and data modelling techniques would be advantageous
• Exposure to working with Hadoop/ MySQL/Tensorflow/Spark and other modern tools would be advantageous