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Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
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Key Purpose
The purpose of the role is to help shape and manage the data assets and analytics function in the Employee Benefits valuations team. The team currently obtains data from various sources and platforms and work is required to streamline and maintain this and to develop analytics tools to provide management insights and to supplement reporting processes and dashboards. Data is used across the team for both reporting responsibilities and analytics. This role will manage data for both these work streams. The role will also be responsible for doing analytics projects to help guide our understanding of the business and the changing environment and to assist with key management decision making. Coding experience and keeping up with coding and analytics practices will be key to building the analytics function in this team. Key skills required for this role include analytics and coding experience and a passion for working with data and developing new insights. The immediate responsibilities will be to build and develop the data and analytics function from the ground up and this will evolve into managing this part of the team.
Areas of responsibility may include but not limited to
- Shaping and structuring the data assets of the Employee Benefits actuarial valuations team.
- Managing all data extracts and reports and validation of this data.
- Developing actuarial analytics tools for regular high-level stats to supplement monthly reporting.
- Developing analytics tools to maximise use of our data and work on key projects to aid management decision making.
- Assist in building up a sustainable platform for the data and analytics role with intention to manage this function.
Education and Experience
Essential:
- Matric with mathematics
- Bachelor’s / Honours degree in Actuarial Science or Mathematical Statistics from an accredited institution
- At least 2 – 4 years’ work experience in an actuarial or data analytics role (advantageous)
- Strong actuarial exam progress
- SQL or other coding experienc
Advantageous:
- Honours in Actuarial Science
- Experience as an actuarial analyst in the life insurance or employee benefits space
Technical Skills and Knowledge
Essential:
- Ability to work with large and complex data sets
- Problem solving
- Analytical thinking
- Effective communication skills
- Proficiency in SQL
- Proficiency in MS Office
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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Key Purpose
We are looking for a SQL developer who will be responsible for designing efficient SQL solutions and ensuring their stability, reliability, and performance. You will also work with other developers optimizing SQL statements as necessary, and establishing best practices. You should be a quick thinker, highly organized and able to troubleshoot any number of issues that can come up during the day-to-day operations. The incumbent must be able and willing to work flexible hours, including overtime to assist with the monthly production ETL.
Areas of responsibility may include but not limited to:
- Perform day-to-day operations, includes monitoring and maintenance, problem investigation and resolution.
- Write and analyse existing SQL queries for performance improvements.
- Develop, implement and optimize stored procedures and functions.
- Handle common database procedures such as upgrade, backup, recovery, migration, etc.
- Ensure performance, security, and availability of databases (database optimization and tuning
- Working knowledge of SSIS, how to create and maintain packages.
- Experience running monthly ETL advantageous
- Creation and maintenance of cubes.
- Document code, provide progress reports, and perform code review and peer feedback.
- Review and interpret ongoing business report requirements
- Interface with clients to understand business context and trouble shoot.
Personal Attributes and Skills
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills
- Sense of ownership and pride in your performance and its impact on company’s success
Education and Experience
- A degree in an IT related field, with an emphasis on programming
- Strong understanding of ETL concepts
- Minimum of 5 years of experience as a SQL Developer or similar role
- Strong proficiency with SQL, SSIS and SSAS (cubes)
- Proficient in standard business software: MS Office
Employment Equity
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
go to method of application »
Job purpose
The outbound concierge consultant significantly enhances the member’s experience by promoting and facilitating the use of digital servicing assets. This is done by engaging with the designated members through the most appropriate channels.
Key Outputs
The successful individual will be required to perform on, but not limited to the following key outputs:
- Orientate designated groups of Health members to digital channel platforms, before they realise the need for information and assistance.
- Gauge the members existing level of digital proficiency.
- Build the necessary understanding and skills required by the member to navigate and use the digital channels and platforms.
- Make use of a multi-channel approach in engaging with the members.
- Improving client experience
- Manage and facilitate resolution of client queries and issues in relation to accessing the digital channels and platforms.
- Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood so as to ensure our members receive the best service.
- Gather data and information on client needs and experiences of the existing digital channels and platforms.
- Provide structured feedback to relevant stakeholders regarding digital channel enhancement opportunities and evolving members needs.
- Servicing our members in a customer centric way to ensure that we live by our service principles
- Ensuring excellent quality service to all members
Personal attributes and skills
The successful individual will be required to demonstrate the following competencies:
- Digitally savvy
- Ability to sense and interpret levels of readiness to adopt a particular digital channel.
- Customer Centric
- Ability to transfer and relay information on various levels
- Probes for further information or greater understanding of a problem
- Can facilitate skills transfer using multiple channels
- Adapts to changing circumstances
- Promotes ideas on behalf of self or others
- Takes initiative, acts with confidence and works under own direction
- Initiates and generates activity
- Upholds ethics and values
- Demonstrates integrity
- Establishes good relationships with members
- Assertive and confident
- Diplomatic and tactful
- Speak fluently (accent neutral) English/Afrikaans
Qualification & Experience
- Matric
- Min 3 years’ call centre experience
- Knowledge of the Discovery systems
- Proficient in MS Office suite
The following are advantageous criteria for the position
- Experience in an outbound tele-sales environment
- Experience in the financial services industry
- Discovery Health product experience
Employment Equity
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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Key Purpose
To deliver world class service to all Discovery Health Members, Providers, Employer groups, Hospitals, and Brokers by supporting and fully resolving their queries through various servicing channels, primarily over the telephone.
To effectively manage the risk of in-hospital admissions by using your clinical knowledge and integrating this with your understanding of the benefits of the scheme and ensuring accurate information regarding funding
Key outputs
The successful applicant will be responsible for but not limited to the following job functions:
- Confirming benefits according to set protocols and funding rules
- Accurately obtaining and capturing information to confirm correct funding
- Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved
- Servicing key stakeholders in a customer centric way to ensure that we live by our service principles
- Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced
- Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
- Achieving and exceeding key performance metrics relating to service delivery
- Keeping abreast of continuous process, product updates and digital tools
- Dealing with multiple interactions
- Consistently utilizing all servicing tools available
Competencies and Skills
Behavioural Competencies
- Following instruction and procedures (Self-development)
- Analysing (Managing Complexity)
- Learning and Researching (Nimble Learning)
- Presenting and communicating information (Communicating effectively)
- Delivering results and meeting customer expectations (Customer focus)
- Deciding and initiating action (Decision Quality)
- Working with people (Collaborating)
- Writing and reporting (Communicating effectively)
Knowledge
Skills
- Time Management
- Verbal and written communication
Personal Attribute and Skills:
- Customer Centric
- Knowledge of Anatomy and Physiology
- Time Management
Education and Experience
Education:
- Matric
- South African accredited Clinical Qualification
Experience
- At least 6 months working experience in a customer services or clinical environment
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Key Purpose of the role
Increase the sales of the product range through building relationships, superior client service and technical knowledge
- Areas of responsibility may include but not limited to
- Increase the sales of the product range through building relationships, superior client service and technical knowledge.
- Developing and maintaining broker relationships.
- Review new business pipeline, follow-up and tracking.
- Issuing of quotations.
- Technical training of and ongoing product support to financial advisor.
- Dealing with queries and providing information on a range of sales and service issues.
- Liasing with internal departments on processing issues.
- Building relationships with internal departments to ensure superior service is offering to clients.
- Keeping up-to-date with competitor product and service offering and industry developments..
- Participating in proactive sales and marketing initiatives
Key Responsibilities
- Developing and maintaining broker relationships
- Review new business pipeline, follow-up and tracking
- Issuing of quotations
- Technical training of and ongoing product support to financial advisors
- Dealing with queries and providing information on a range of sales and service issues
- Liasing with internal departments to ensure superior service is offered to clients
- Keeping up-to-date with competitor product and service offering and industry developments
- Participating in proactive sales and marketing initiatives
Personal Attributes and skills
- Own insured transport, cellphone and drivers license
- Willingness to undertake business travel across South Africa
- Assertiveness
- Self-confidence
- Honest and ethical
- Resilience
- Perseverance
- Able to manage stressful situations
- Results driven
- Ability to work independently without supervision
- Self-Disciplined
- Able to influence and negotiate
- Persuasive
- Able to manage stress and stressful situations
- Results driven
- Ability to work independently without supervision
- Self-Discipline
- Able to influence and negotiate
- Persuasive
- Build strong relationships
- Use own initiative
- Decisiveness
Qualifications and Experience
- NQF5 in Wealth Management of Financial Planning
- RE5
- Knowledge of underwriting process
- Broker consulting experience in the financial services industry
- An understanding of financial planning
- Knowledge of MS Office Suite
Location
EMPLOYMENT EQUITY
- The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply
Method of Application
Use the link(s) below to apply on company website.
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