Job Opportunities at Capitec Bank

Purpose Statement

• To prevent and minimise financial losses due to fraud to Capitec Bank and its clients through: 
• Ensure compliance with all Fraud Association rules and regulations, guidelines of the Ombudsman and Capitec Bank’s risk requirements
• Effectively resolving client fraud cases through the application of expert fraud operations knowledge, while maintaining a high level of client experience
• Managing functions pertaining to Fraud Operations in the Financial Crime Operations Department
• These may include any of the following areas: Fraud Engagement, Card or Digital Fraud Investigations, Fraud Monitoring, Application Fraud and Internal Fraud

Experience
Minimum:

• At least 4 - 5 years’ experience in a fraud environment, dealing with detection and prevention within a banking / financial services organisation
• At least 3 years’ experience in leading a team
• Experience in Fraud Risk Management within a fast-paced and complex business setting
• Exposure to banking and risk systems

Ideal:

• 5+ years’ experience in Fraud or Forensics management 
• Capitec Bank policies, products, and procedures
• Legislation relating to banking

 Qualifications (Minimum)

• Bachelor's Degree in Forensics or Business Management
• Qualifications (Ideal or Preferred)
• Honours Degree in Forensics or Business Management
• Knowledge

Minimum:

• Good understanding of Fraud and Forensics Operations
• General management and business knowledge in retail or finance/banking industry.
• Processes, procedures and regulations relating to Fraud Operations
• SABRIC and Banking Ombudsman rules and procedures
• Budgeting and resource planning
• Fraud types (Smishing, Vishing, Fishing, Card swop, Card present, Card not present etc.)
• People management and development principles 
• The E-commerce markets
• Knowledge on relevant regulatory bodies
• Client experience and engagement.

Ideal: 

• Capitec Bank services, products, policies and procedures
• Fraud and Forensic Services
• Dispute resolution management for different types of Fraud cases
• Client Engagement Centre operations
   

Skills

• Commercial Thinking Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills
• Management skills
• Problem solving skills
• Conditions of Employment
• Clear criminal and credit record

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About the role

• Within the Enterprise Risk Management Framework, provide 2nd line oversight over all aspects relating to Operational Resilience as required by the Basel Principles for Operational Resilience (POR) to ensure Capitec meets the regulatory requirements while ensuring that the business is more resilient during disruptive events.

What you will do

• Implement strategy for Operational Resilience
• Implement and continuously improve the Operational Resilience disciplines across the business.
• Provide proactive, forward-looking risk perspectives and strategic, value-adding risk insights to improve and mature resilience.
• Remain up to date with advances related to resilience including technology, best practice, and legal/statutory requirements.
• Provide specialist knowledge and insight to develop adequate systems and processes to monitor and mature resilience in the business.
• Implement and ensure that adequate controls are in place to monitor adherence to related processes across the business (e.g. vendor onboarding).
• Ensure that Capitec meets regulatory and compliance requirements relating the Basel Principles for Operational Resilience, SARB guidance notes, directives, etc.
• Align Operational Resilience strategy to the broader Operational Risk and Enterprise Risk strategies and processes (e.g. RCSAs).
• Create and mature KRI framework for monitoring Operational Resilience.
• Manage Business Continuity standards and coordination across the business
• Develop business continuity plans that align with strategic priorities and safeguard critical functions.
• Coordinate and conduct ongoing Business Impact Analyses (BIAs) and update the information on the BCM Toolkit system.
• Ensure that business continuity efforts are strategically prioritized based on their impact critical business activities as identified in the BIA’s.
• Facilitate periodic scenario testing of business unit Business Continuity Plans (BCPs).
• Expand operational resilience scenario testing, including scenario-specific playbooks and simulations.
• Align and consider Incident Response events to improve broad-based resilience.
• Third-party risk management (TPRM) strategy
• Apply specialist knowledge and experience to mature the TPRM framework and strategy to enable pro-active risk management and oversight.
• Align and coordinate all systems, processes and stakeholders across the business that engages with 3rd parties, to implement common standards and processes.
• Create value-adding risk insights to proactively identify and quantify 3rd party related risks.
• Develop a framework for the reporting and monitoring of risk responses (avoid, mitigate, accept, and transfer).
• Propose creative considerations for mitigating and transferring 3rd party risks at enterprise level.
• Monitor compliance with relevant SARB Directives, Guidance Notes including the Basel Committee on Banking Supervision’s Principles for Operational Resilience, and Principles for the Sound Management of Operational Risk.
• Risk Governance
• Coordinate Supplier Risk Committee meetings and Business Continuity Management meetings
• Review the adequacy of related resilience policies and policy framework
• Report resilience risks and escalate material risks to the appropriate risk governance meetings e.g., RISCO.
• Represent Capitec on relevant industry forums and regulatory engagements.

What you will bring

• A relevant qualification (e.g. degree) in Risk Management & Compliance OR Finance OR Supply Chain management OR business engineering OR related field.
• 3+ years’ experience in resilience, supplier and third-party management, procurement, supply chain management, and/or risk management and control function. OR
• 3yrs+ risk management or risk related experience preferably in a financial institution or bank.
• Crisis and incident response management experience
• Experience in the design and implementation of related systems and operating models is beneficial