Job Opportunities at AVBOB South Africa

Description
RESPONSIBILITIES INCLUDE:

• Recruit up to eight high quality insurance representatives in line with the business requirements
• Ensure that appointed representatives are adequately trained
• Manage the eight insurance representatives optimally
• Ensure that the set insurance sales targets are reached
• Ensure and monitor compliance with respect to FAIS/FICA/LTIA and all other relevant legislation
• Risk management
• Develop and expand markets

Requirements

QUALIFICATIONS REQUIRED FOR THE POSITION:

• Grade 12
• A suitable industry entry qualification within the requirements of the FSCA
• Comply with FAIS legislation for registration as Fit and Proper individuals
• All those appointed in the industry from the year 2010 onwards require a full FAIS recognised qualification
• Clear ITC record
• Clear criminal record
• RE5 certificate
• RE1 will be an advantage
• Valid driver’s license, own reliable transport and cell phone

EXPERIENCE REQUIRED FOR THE POSITION:

• Proven success in the Marketing of Life Assurance for at least three years

SKILLS REQUIRED FOR THE POSITION:

• Administration skills
• Computer skills
• Good interpersonal skills and communication skills
• Time management skills

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Description
Strategy Implementation

• Implement AVBOB’s Insurance Administration Strategy in support of the Insurance BU strategy by providing guidance and direction in terms of how to achieve the strategic objectives, vision and mission of AVBOB, growing the portfolio of offerings as well as market share.
• Manage and guide the implementation of the Insurance Administration Strategy by identifying key metrics and localising the insurance administration required per product as well as developing a strong and comprehensive support framework aimed at fostering growth and retention.
• Contribute to the management of the Insurance BU, by participating in the generation of new ideas and fresh approaches to how the senior management leads and manages the business
• Insurance Administration
• Provide leadership in the establishment, directing and coordination of Insurance Administration activities with the view to optimise processes and systems to continue to meet emerging customer demands and expectations.
• Oversee and facilitate the establishment and maintenance of appropriate operational frameworks and systems to ensure effective execution, monitoring, measurement and reporting on all necessary aspects of Insurance administration that complies with the required governance frameworks.
• Collaborate with other departments to ensure the effective roll-out and implementation of these frameworks and procedures through the Groups’ national footprint of branches and agencies with specific emphasis on customer service, market conduct and Treating Customers Fairly (TCF).
• Accountable for the strategic alignment, operational oversight and control of the following departments within Insurance Administration:
• New business: Administering, verifying and issuing all new Business policies within agreed time lines
• Premium administration: Optimising premium collections through all payment facilities (stop orders, debit orders, Persal and cash).  Drive and implement retention strategies to optimise the persistency of business
• Commission: Administer the Group’s Commissions Framework by creating commission structures that foster growth and performance for all distribution channels and sales structures. growing the Group’s foothold in the market.  
• Group schemes: Effective administration of all group schemes from on boarding new schemes to daily management of existing schemes, including claims settlement
• Policy Service Administration: Daily management, maintenance and administration of policy service and requests and transactions including – Cashback payments, AVBOB reward account payment, Loans, Surrenders, additions and removal of lives as well as all policyholder communication (including annual).
• Claims Administration: Handling and settling of all insurance claims.
• Inbound contact centre: Handling all inbound customers contacts and services through inbound call, email and social media (where applicable) to deliver a once stop service and resolution (single point of contact)
• Client service centres: Providing walk in client with a once off customer service experience.    
• Oversee and approve the management of policies and procedures for the effective management of these departments.
• Manage the Client Relationship Management Framework including voice of customer that fosters relationships and builds a platform for professional service delivery for existing members and potential future customers across the various regions AVBOB operates in.
• Monitor the effectiveness of the Insurance Administration Function by reviewing performance metrics and identifying areas of improvement to drive client satisfaction and enhance policies, as required, to meet internal and external client expectations.
• Oversee the development  review of, and drive the use of efficient and fit-for-purpose Standard Operating Procedures and Policies related to Insurance Administration, creating constructive collaboration and minimising associated risks.
• Manage and drive the Financial Administration Management Function within the Group by overseeing Premium Administration to both retain existing clients as well as ensure premiums are designed to fit potential future clients.
• Leverage innovative technology to streamline insurance processes by scouring the market for current, up-to-date and future-fit technologies to enhance turn-around time.
• Oversee and drive the development and maintenance of systems and procedures for the effective functioning of Insurance Administration and delivering Statistical Information for Planning and Organising.
•  Compliance Risk Management
• Develop and implement Insurance Administration Risk Management Strategies to minimise and limit exposure to risk and ensure risk remains in line with the Function’s established risk appetite.
• Conduct regular audits and assessments across the Insurance Administration Function and its relevant policies and procedures, to proactively identify and mitigate unnecessary risk and alleviate non-compliance.
•    Financial Management
• Prepare annual growth (production and lapse) estimates and production targets in collaboration with the Sales and Distribution teams. Responsible to oversee and sign-off annual financial budget (growth assumptions, capital and operational) for Insurance Administration
• Manage budgetary requirements for the Insurance Administration Function by reviewing, analysing and forecasting financial requirements through comprehensive engagements with market predictors and the broader team to ensure adequate financial backing for the Function’s requirements.
• Monitor and oversee the Administration Portfolio’s spend against the forecast, ensuring business operates within established parameters to reduce operational overspend.
•    People Management and Leadership
• Manage the Insurance Administration team by developing and implementing key performance metrics and targets that motivate and inspire growth within the team and encourage targeted delivery within the Function.
• Mentor, manage and develop direct reports, including continuous feedback and coaching to ensure performance at optimum productivity levels.
• Coach, mentor and develop team members within the Function by providing professional and career advice to help individuals reach their full potential, whilst aligning their career aspirations with the growth initiatives of the organisation.
• Plan for skills development of appropriate domain knowledge across all sub functions of the Division and provide a view on the skills base as well as rotation plans, to ensure delivery of appropriate solutions.
• Divisional Risk Management
• Responsible for the leadership and management necessary to identify, evaluate, mitigate, and monitor operational, financial and strategic risk in the division.
• Develop risk management tools and practices to analyse and report risks, and to manage risks according to the risk management framework.
• Ensures the division’s risk management strategies and practices comply with Company policies and applicable laws and regulations

Requirements

• Degree (NQF8) in Business Commerce, Actuarial Sciences or equivalent 
•  Minimum of 10-12 years’ experience in an insurance or Insurance Product development related environment
• At least 3 years’ experience in a senior management
• Extensive knowledge and understanding of Insurance landscape along with all required legislation
   

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Description

• Responsible for the Group’s networks through establishing data and voice networks, testing equipment, correcting problems, troubleshooting, updating documentation and maintaining, monitoring and managing the group’s network systems and related equipment.
• Actively participates in the technical planning, design, maintenance and support of network systems of all AVBOB agencies and at Head Office
• Providing technical advice on networks.
• Coordinate all AVBOB network needs and manage external vendors and partners.
• Identifying users’ needs and requirements and mobilising existing technology to meet their criteria
• Documenting plans, requests, activities and specifications and report on them.
• Perform system upgrades.
• Organise quotes, design systems, arrange and project manage implementations and coordinate various 3rd party providers
• Implements and maintains networking solutions systems to ensure uptime and reliability by providing guidance and advice to business in respect of network solutions.
• Establish networks by programming features, establishing interfaces and integrations, following industry standards.
• Documents network by recording configuration diagrams and programming.
• Knowledge sharing on researched latest networking products relevant to AVBOB’s business.
• Provide technical support for wired and wireless networks and provide advice and guidance to business technologies and costs.
• Support and troubleshoot network routing and switching.
• Ensures that backup and scheduling of software maintenance is undertaken timeously of all network facilities/systems  across the Group.
• Execution of daily scheduled recording archiving tasks.
• Perform periodical backup of switch and router configuration if changes do occur. Coordinate system services updates with service providers on the network systems.
• Backup configurations of switches and routers at AVBOB Agencies.
• Document and keep records of all network equipment and their related interconnections
• Diagnoses malfunctions of systems, databases, network and a variety of equipment for the purpose of identifying  needed repairs and/or  ensuring equipment  is in proper working  order.
• Verifies service by testing and reprogramming circuits, equipment and alarms.
• Identify and correct problems.
• Maintains network by troubleshooting and repairing outages, updates documentation.
• Deliver proper client service to all  eternal and external stake holders
• Ensures that forward planning is taken place around networking technologies in line with improved technological advancement in order for growth, sustainability and business continuity.
• Provides advice to business on new networking products before budgeting and procuring. Plans solutions installations by studying technical specifications, prepares an installation schematic.
• Ensures that all networks adhere to approved quality assurance processes. All operational tasks to be in compliance with approved SOP’s.
• Track and monitor SLA's with the external service providers.
• Provide technical support on advisory capacity to all stakeholders where possible and sustain a productive customer relationship.
• Administration
• Assist with the asset verification and budget alignment.
• Provide management reports.
• Support users, update and report on tickets in the service desk system as per SLA’s.
• Highlight abuse of costs and systems.
• Implement systems according to industry best practice.
• Deliver exceptional client service.

Requirements

• Relevant Degree (Networking)
• Cisco Certified Network Professional - Data
• 3 Years’ technical experience in networking
• 2 Years’ experience managing 3rd party suppliers
• Knowledge of premise cabling design and installation.
• Knowledge of enterprise networks, routing and switching.