Vacancies at Amazon

DESCRIPTION

Are you passionate about delivering delightful customer service experiences?

Our entire operation from website to fulfillment center to customer care is focused on creating an enjoyable end-to-end customer experience. If you'd like to help us build the place where people can find and buy any book online, come and innovate with us! This Customer Care Associate position offers a true ground floor opportunity for experienced, empathetic, dependable, team-oriented customer service professionals to join our exciting organization.

Key job responsibilities

• Resolve 15 to 25 customer emails or live chats per hour
• Investigate and resolve account-specific issues related to book shipments
• Communicate issues to appropriate teams as necessary for quick resolution
• Report all product and service-related trends to the Customer Care Leaders
• Reply to pre-order questions and promotions via email, and online chat.
• Provide guidance through the online ordering process.
• Address and resolve post-order questions regarding shipping, billing, and delivery.
• Utilize a variety of software programs to resolve customer inquiries.
• Other general administrative duties as assigned

Basic Qualifications

• High School Diploma or equivalent
• Fluent in Dutch and English verbal and written communication
• Minimum 1 year evidencing exceptional customer service
• Familiarity with Desktop Computing: Windows PC’s, Outlook Email, Web Browsers and the Internet
• Good comprehension skills -- ability to clearly understand and relate to the issues customers raise
• Good composition skills, ability to compose a grammatically correct, concise, and accurate written response
• Effective problem solving skills
• Ability to approach problems logically
• Ability to demonstrate learning and decision making skills
• A natural ability to building rapport

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The Role

Being part of a pool of trusted advisors you’ll have a direct impact in helping our On-Ramp customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more.

Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.

Watch a short video about life as a Technical Account Manager here: https://bit.ly/3alg2gH

Responsibilities include

• You’ll build solutions, provide technical guidance and advocate for the customer
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• Develop trusting relationships with customers, understanding their business needs and technical challenges
• Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
• Consult with a range of partners from developers through to C-suite executives
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
• Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning
• Solve a variety of problems across different customers as they migrate their workloads to the cloud
• Uplift customer capabilities by running workshops, brown bag sessions, etc.

As we continue to rapidly expand in EMEA, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentor-ship and gain AWS certifications.

Do you want to be part of history and transform businesses through cloud computing adoption? We would love to hear from you.

Culture

We’re passionate about supporting the needs of our people and their family members. Benefits include Healthcare, Employee Assistance Programs and Global Mobility opportunities

Basic Qualifications

• Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc.
• Understand operational parameters and troubleshooting for a combination of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development
• Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences
• Ability to juggle tasks and projects in a fast-paced environment
• Customer obsessed

Preferred Qualifications

• Professional experience with AWS and/or other cloud offerings such as Azure, Google Cloud Platform etc.
• Programming or scripting skills with a combination of Java, Python Perl, Ruby, C#, and/or PHP
• Previous experience as a Software Engineer, Developer, DevOps Engineer etc.
• Understanding of DevOps practices and tools, including: Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef etc.

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Our team also puts a high value on work-life harmony. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so that you can have a productive and well-balanced life—both in and outside of work. We engage with colleagues all over the world, meaning we accommodate different time zones. We rotate our on-call responsibilities within our development teams, which means that you would need to be contactable outside of work hours every 4-6 weeks.

Basic Qualifications

• 3+ years of industry experience in a software development environment
• Degree in Computer Science or related field, or equivalent working experience
• Proficiency in at least one programming language such as JavaScript, Typescript, Java, C#, Python or Scala
• Proficiency in at least one common JavaScript framework such as React or Angular, and knowledge and appreciation of web standards
• Understanding of Computer Science fundamentals, including data structures, object-oriented design, algorithm design, problem solving, and complexity analysis

Preferred Qualifications

• User interface design experience
• Experience with React and Redux
• Exposure to troubleshooting and supporting production systems
• Experience with UI test automation frameworks

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Inclusive Team Culture

Our team is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. Yes we do get to build really cool services, but we also think a big reason for that is the inclusive and welcoming culture we try to cultivate every day. We’re looking for a new teammate who is enthusiastic, empathetic, curious, motivated, reliable, and able to work effectively with a diverse team of peers; someone who will help us amplify the positive & inclusive team culture we’ve been building.

Basic Qualifications

• BS/MS/PhD in computer science or equivalent experience
• 5+ years of experience developing object-oriented software, with mastery of one or more relevant languages (Java, C#, Scala, C++, Ruby, etc.)
• Strong Computer Science fundamentals, including data structures, object-oriented design, algorithm design, problem solving, and complexity analysis

Preferred Qualifications

An ability to develop simple solutions for complex problems.

• Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.