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Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.
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DESCRIPTION
Please, Check Below Further Information
Amazon is now offering flexibility to choose among 3 different working models, in-office, hybrid, and virtual.
- In Office: Employees will be office based for the majority of their time. Employees on an in-office work pattern will be assigned a desk in an Amazon building. Employees will be required to reside within a commutable distance of the office they are assigned to (Cape Town/Johannesburg).
- Hybrid: Employees will be required to reside within a commutable distance of the office they are assigned to (Cape Town/Johannesburg), but have the flexibility to regularly work from home as well as from the office. Employees on a Hybrid work pattern will be expected to attend at their assigned office a minimum of one day per week. These employees will follow agile seating when in office.
- Virtual Workers: Employees must be based in South Africa, and are not generally required to attend an office facility. If needed, all WFH employees can attend an office for critical trainings, meetings and team-building events. These employees will follow agile seating when in office.
WHAT CAN YOU EXPECT FROM A LIFE AT AWS?
Every day will bring new and exciting challenges on the job while you:
- Learn and use groundbreaking technologies.
- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
- Interact with leading engineers around the world.
- Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
- Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
- Drive customer communication during critical events.
- Drive projects that improve support-related processes and our customers’ technical support experience.
- Write tutorials, how-to videos, and other technical articles for the developer community.
- Work on critical, highly complex customer problems that may span multiple AWS services.
WHY AWS SUPPORT?
- First and foremost this is a customer support role – in The Cloud.
- On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
- Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
- Career development: We promote advancement opportunities across the organization to help you meet your career goals.
- Training: We have training programs to help you develop the skills required to be successful in your role.
- We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
- Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
- As we operate on a follow-the-sun model, with Premium Support sites located globally, working hours and days are based on customer demand and may include weekends (on a rotational basis).
- https://www.youtube.com/watch?v=GC3bWcFFZTo&t=24s
- Meet Allan: https://www.youtube.com/watch?v=bHJVvrHo8E0
- Meet Luis: https://www.youtube.com/watch?v=lRXjESfmlhA
- Meet Kameliya: https://www.youtube.com/watch?v=BkdaVZlkwb0
- Meet Alexandre: https://www.youtube.com/watch?v=xMRGY196sjY
- Meet Theodoros: https://www.youtube.com/watch?v=BTPWdseB_pg
- Meet Robert: https://www.youtube.com/watch?v=7uXCchOTdMM
The Deployment role supports our services that focus on DevOps technologies, including automation, continuous integration and configuration management.
Basic Qualifications
- Expert experience in administration and troubleshooting for two (2) or more of the following:
- DevOps/Deployment
- Orchestration Management
- Configuration Management
- Continuous Integration technology (e.g. Kubernetes, Docker, Jenkins, Ansible Chef, Puppet, or related tools)
- Container Orchestration using Docker Swarm, Apache Mesos, Kubernetes, Amazon ECS or similar.
- Expert of experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange)
- Expert experience with Networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related)
- Containers: includes all AWS services that supports containers' creation and orchestration services, such as Elastic Container Service and Elastic Kubernetes Service.
Preferred Qualifications
- 7+ years of relevant experience
- One or more Web and Application Server technologies (e.g. Apache HTTPD, Apache Tomcat, Nginx, Glassfish, JBoss, Puma, Passenger, IIS)
- One or more scripting language (e.g. Bash, PowerShell, Ruby, Python, ebextensions)
- One or more version control platform (e.g. Git, Perforce, SVN, TFVC)
- Programming language experience (e.g. Java, node.js, Javascript, .NET, PHP)
- Understand the complete deployment lifecycle from design, build, test, deploy
go to method of application »
Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?
If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.
WHAT CAN YOU EXPECT FROM A LIFE AT AWS?
Every day will bring new and exciting challenges on the job while you:
- Learn and use groundbreaking technologies.
- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
- Interact with leading engineers around the world.
- Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
- Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
- Drive customer communication during critical events.
- Drive projects that improve support-related processes and our customers’ technical support experience.
- Write tutorials, how-to videos, and other technical articles for the developer community.
- Work on critical, highly complex customer problems that may span multiple AWS services.
WHY AWS SUPPORT?
- First and foremost this is a customer support role – in The Cloud.
- On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
- Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
- Career development: We promote advancement opportunities across the organization to help you meet your career goals.
- Training: We have training programs to help you develop the skills required to be successful in your role.
- We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
- Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
- As we operate on a follow-the-sun model, with Premium Support sites located globally, working hours and days are based on customer demand and may include weekends.
Meet Theodoros: https://www.youtube.com/watch?v=BTPWdseB_pg
Meet Robert: https://www.youtube.com/watch?v=7uXCchOTdMM
Basic Qualifications
The Database role supports our services that focus on Databases technologies, including Amazon Aurora, DynamoDB, Redshift, Athena, as well as AWS Database Migration Service, Data Pipeline, Glue and more.
- 5+ years Advanced administration experience with (1) of the following Database engines: PostgreSQL/
- RDS PostgreSQL/ RDS Oracle/ Aurora PostgreSQL/ Lightsail PostgreSQL/ RDS Proxy/ Document DB/ Timestream/ Database Migration Service (DBPo)
- Advanced experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange)
- Advanced experience with Networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls,
- LAN/WAN, traceroute, iperf, dig, cURL or related)
- Bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science,
- Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position
Preferred Qualifications
PREFERRED QUALIFICATIONS
- Strong analysis and troubleshooting skills and experience
- Database troubleshooting and performance tuning
- Experienced setting up monitoring / alarming for production DB environments
- Database migration and ETL experience
- Experience with NoSQL technologies like DynamoDB, Redis, MongoDB, Cassandra or Riak
- Experienced with Linux system monitoring and analysis
- Good understanding of distributed computing environments
- Experience with query analyzers and query tuning / slow query optimization etc.
- Exposure to Virtualization (VMware, Xen, Hypervisor)
- Prior working experience with AWS - any or all of EC2, S3, EBS, ELB, RDS, Dynamo DB, EMR
- Exposure to security concepts / best practices
- Expertise with Load Balancing, Iperf, MTR, netcat, and other network monitoring / troubleshooting tools
- Experience Troubleshooting the full application stacks from the OS up through custom applications
go to method of application »
Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?
If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.
WHAT CAN YOU EXPECT FROM A LIFE AT AWS?
Every day will bring new and exciting challenges on the job while you:
- Learn and use groundbreaking technologies.
- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
- Interact with leading engineers around the world.
- Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
- Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
- Drive customer communication during critical events.
- Drive projects that improve support-related processes and our customers’ technical support experience.
- Write tutorials, how-to videos, and other technical articles for the developer community.
- Work on critical, highly complex customer problems that may span multiple AWS services.
WHY AWS SUPPORT?
- First and foremost this is a customer support role – in The Cloud.
- On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
- Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
- Career development: We promote advancement opportunities across the organization to help you meet your career goals.
- Training: We have training programs to help you develop the skills required to be successful in your role.
- We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
- Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
- As we operate on a follow-the-sun model, with Premium Support sites located globally, working hours and days are based on customer demand and may include weekends (on a rotational basis).
- https://www.youtube.com/watch?v=GC3bWcFFZTo&t=24s
- Meet Allan: https://www.youtube.com/watch?v=bHJVvrHo8E0
- Meet Luis: https://www.youtube.com/watch?v=lRXjESfmlhA
- Meet Kameliya: https://www.youtube.com/watch?v=BkdaVZlkwb0
- Meet Alexandre: https://www.youtube.com/watch?v=xMRGY196sjY
- Meet Theodoros: https://www.youtube.com/watch?v=BTPWdseB_pg
- Meet Robert: https://www.youtube.com/watch?v=7uXCchOTdMM
The Deployment role supports our services that focus on DevOps technologies, including automation, continuous integration and configuration management.
Basic Qualifications
- Expert experience in administration and troubleshooting for two (2) or more of the following:
- DevOps/Deployment
- Orchestration Management
- Configuration Management
- Continuous Integration technology (e.g. Kubernetes, Docker, Jenkins, Ansible Chef, Puppet, or related tools)
- Continuous Integration / Continuous Deployment (CI/CD) with Jenkins, TeamCity, CircleCI or a similar tool.
- Expert of experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange)
- Expert experience with Networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related)
- CI/CD: includes all AWS service that supports IsaaC (Infrastructure as a code), CI/CD (Continuous Integration and Continuous Deployment), and Configuration Management services. Supports our core services (Cloud Formation, Elastic Beanstalk, Code Suite).
Preferred Qualifications
- 7+ years of relevant experience
- One or more Web and Application Server technologies (e.g. Apache HTTPD, Apache Tomcat, Nginx, Glassfish, JBoss, Puma, Passenger, IIS)
- One or more scripting language (e.g. Bash, PowerShell, Ruby, Python, ebextensions)
- One or more version control platform (e.g. Git, Perforce, SVN, TFVC)
- Programming language experience (e.g. Java, node.js, Javascript, .NET, PHP)
- Understand the complete deployment lifecycle from design, build, test, deploy
go to method of application »
This position involves on-call responsibilities. This is typically once every 6 weeks. We don’t like to be paged unnecessarily and we strive to keep this down and ensure our systems are fault tolerant. Our team values work-life balance and respect each others time.
We are looking for a new teammate who is enthusiastic, curious, empathic, motivated and reliable. We are just starting to scratch the surface of the opportunity in front of us and if this sounds like a place for you; come build with us.
Basic Qualifications
- Degree in Computer Science or related field, or equivalent working experience
- 3+ years of industry experience in a software development environment
- Strong Computer Science fundamentals, including data structures, object-oriented design, algorithm design, problem solving, and complexity analysis.
- Proficiency in at least one modern programming language, such as Java, C#, Python, Javascript, Scala, Kotlin, GoLang or other
Preferred Qualifications
- Demonstrated ability to achieve stretch goals
- Expertise in delivering high-quality, innovative applications
go to method of application »
This position involves on-call responsibilities. This is typically once every 6 weeks. We don’t like to be paged unnecessarily and we strive to keep this down and ensure that our systems are fault tolerant. Our team values work-life balance and we respect one another’s time.
We are looking for a new teammate who is enthusiastic, curious, empathic, motivated and reliable. With cloud computing in its infancy, we are just starting to scratch the surface of the opportunity that lies before us. If this sounds like the place for you, we’d love you to come and build with us.
Basic Qualifications
- Degree in Computer Science or related field, or equivalent working experience
- 5+ years of industry experience in a software development environment
- Computer Science fundamentals, including data structures, object-oriented design, algorithm design, problem solving, and complexity analysis
- Proficiency in at least one modern programming language, such as Java, C#, Python, Javascript, Scala, Kotlin, GoLang, Ruby, C, C++
Preferred Qualifications
- Analytical skills with excellent problem solving abilities
- Working knowledge of AWS products and technologies
- Someone who is comfortable working within a diverse team
- Effective written communication and verbal agility are beneficial
- Masters Degree
go to method of application »
Description
Amazon Web Services (“AWS”) is the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 100+ fully featured services to millions of active customers around the world—including the fastest-growing start-ups, largest enterprises, and leading government agencies and organizations. AWS Customers are continuing to leverage AWS Services for applications ranging from exploratory to targeted innovative solutions to business-critical systems.
Kumo is the software engineering organization that scales AWS’s support capabilities. Amazon’s mission is to be earth’s most customer-centric company and this also applies when it comes to helping our own Amazon employees with their everyday IT Support needs. Our team is innovating for the Amazonian, making the interaction with IT Support as smooth as possible. We achieve this through multiple mechanisms which eliminate root causes altogether, automate issue resolution or point customers towards the optimal troubleshooting steps for their situation. We deliver the support solutions plus the end-user content with instructions to help them self-serve. We employ machine learning solutions on multiple ends to understand our customer's behavior, predict customer's intent, deliver personalized content and automate issue resolution through chatbots.
In our team, engineers have the opportunity to contribute to the complete vertical stack of an SOA based system, which is horizontally connected to most systems in the larger Amazon ecosystem. Our SDEs use a variety of open source technologies, native AWS services as well as services internal to AWS. We code mostly in Java, JavaScript and Ruby (RoR), and build on technologies powering the web such as Angular/Bootstrap, Node and Elastic Search as well as a broad range of in-house Amazon Cloud technologies and native AWS technologies, such as Route53, Lambda, API gateway, AppSync, KMS, AWS Connect, Lex, Kendra, Redshift, QuickiSight and DynamoDB.
Depending On The Level, You Will Demonstrate Knowledge In The Following Disciplines At Varying Levels
Our team is growing and hiring software development engineers at all levels.
Software Development
- You recognize and adopt best practices in software development engineering: design, testing, version control, documentation, build, deployment, and operations.
- You write high quality, maintainable, and robust code
- You have a working knowledge of basic UI technologies, frameworks and concepts including HTML 5, REST, jQuery, AJAX, CSS3, SOA, Responsive design
- You can define APIs and integrate them into usable interfaces
- You understand how web applications work, perform and scale. You are comfortable with troubleshooting and problem analysis
Problem Solving
- You solve problems at their root, stepping back to understand the broader context.
- You develop pragmatic solutions. You build flexible/scalable systems without over-engineering and choose simple, straightforward solutions over more complex ones. Where existing solutions are known, you use them.
- You understand fundamental data structures and algorithms and know how, when and when not to use them.
- You anticipate and prevent future problems from occurring
Basic Qualifications
- The technical skills required for this role include strong object-oriented design and programming
- A deep understanding of Computer Science fundamentals is essential (know those data structures and algorithms)
- Experience working pragmatically under deadlines with operational software is highly desired
- You enjoy building things and are curious to find how things work
- You love solving the big and hard problems as well as make sure your service stays running
Preferred Qualifications
- Experience with AWS services and server-less technologies is a plus
- Honour's or MSc degree in Computer Science, Electronic Engineering, Statistics, Mathematics or other quantitative field is a plus
- Understanding or experience with web based technologies is a plus. These may include HTTP, HTML 5, REST, JavaScript, JSON, AJAX, Apache, and Tomcat
Method of Application
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