Job Opportunities at Absa Group Limited (Absa)

Job Summary

Work as part of an integrated (run & build) tribe in lower complexity environments to provide enterprise wide application support across multiple stakeholder groups by maintaining & optimizing enterprise-grade applications (tech products & services).

Job Description

Devops & Support

• Apply critical thinking, design thinking and problem solving skills to solve technical problems on existing applications
• Implement all configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications
• Provide efficient and effective support of applications including continued development of the application and security, software patches, reliability, disaster recovery and ensure the application meets the business needs
• Schedule and oversee planned maintenance tasks, such as backups and performance tuning, for production IT services to prevent and to minimize issues
• Maintain correct and current application documentation and making it available to application users
• Oversee application implementation and configuration, patches, upgrades and maintenance, and ensure that application performance meets agreed SLAs and OLAs
• Ensure minimal business operations impact due to upgrades and maintenance activities
• Coordinate and execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues
• Manage applications throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services services
• Coordinate & communicate across Tribes & Squads (all businesses) to successfully complete application upgrades
• Coordinate with infrastructure & architecture teams to ensure that the impact of system / platform migrations on applications is minimised
• Develop and maintain knowledge in application functionality, user workflow, and business processes
• Develop sufficient knowledge of application infrastructure (server, network, security) & broader organization architecture to assist with application upgrades and troubleshoot issues
• Compile and maintain inventory of applications and related details
• Manage and provide support aligned to all SLA’s
• Develop the skills required to operate and maintain the technical products & services (applications)
• Ensure that a backup system for applications and files associated with business operations is in place
• Advise on software installation and upgrades, troubleshoot problems and provide resolutions.
• Work with Information Security teams to define and implement access permissions for applications
• Develop and maintain expertise in application functionality, user workflow, and business processes.
• Receive and screen user programming requests for new applications or modifications, and determine appropriate priority and response.
• Develop and communicate training and documentation for end users.
• Act as a liaison between business stakeholders and customers, external solution providers, and IT stakeholders for application support specific requirements
• Develop and / or assist with the development and / or execution of project plans for application upgrades
• Provide input to current and future application requirements to meet the organization's needs
• Prepare assessments for proposed applications, projects, and define appropriate integration and access requirements
• Maintain awareness of application risks and opportunities for improvement
• Identify and recommend application improvement to enhance capability and performance, and minimize costs.
• Ensure that application users are aware of the application capabilities for enabling their effective use
• Assess vendor proposals for appropriateness and compliance with organization and industry standards.
• Participate in development of Requests for Proposals (RFP) and vendor evaluation and contract management for IT applications services.
• Supervise and maintain the organization's repository of applications
• Help diagnose problems and resolve incidents / issues related to applications.
• Validate the known error database for application-related entries
• Work with Tech Centres of Enablement to define the operational activities related to the applications

Application Monitoring & Performance Management

• Monitor application modification requests and ensure best practices are being utilised
• Conduct diagnostic investigations of program errors, and implement or recommend solutions or methodologies for resolution.
• Maintain metrics of operational performance and evaluate trends
• Analyse business systems to determine effectiveness, identify inadequacies, inefficiencies and problems and recommend solutions

Governance, Risk & Control

• Enhance methods and procedures for collecting, analysing, and documenting application issues, and completing user change requests.
• Enhance IT processes for transitioning completed configurations from development to production.
• Plan and coordinate the processes for the provision of user applications and systems necessary for business operations.
• Define and maintain application assessment, development, and support standards, and work with other IT and business stakeholders to establish configuration and use guidelines.
• Provide inputs to availability and capacity management process for effective planning.

Education

• Bachelor's Degree: Information Technology

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Job Summary

• To deliver payroll services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Payroll: Administration and technical support of the Payroll function | Administration: Perform administrative functions in support of providing customer support, managing security and segregation of duties | : Provide client service and support to employees on matters relating to payroll

Education

• National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)

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Job Summary

• We are looking for a Lead Solution Analyst (EMV) with deep technical understanding of EMV in the payments ecosystem. Must have a demonstrated history in EMV, contactless and NFC mobile payment technology implementations.

Job Description

Responsibilities

• Create, configure and maintain chip card (EMV) application parameters
• Certification of the host and chip cards with schemes i.e. Visa and Mastercard
• Create, configure and maintain P3 parameters
• Creation of APDU commands for issuer scripting
• Manage programming related tasks specific to all assigned projects including requirements gathering, code development, QA testing, client approval, production release, and documentation with relevant training
• Working close with different card manufacturers and raising change request for new project and enhancement
• Involved in key generation process and exchanging of keys with different 3rd parties
• Involved in impact analysis, troubleshooting, support and training for deployed EMV solutions
• Prepare detailed product documentation, deployment plan, and software test plans
• Assist business with EMV card behavior and aligning EMV card behavior with business requirements
• Keeping up with association (PASA, Visa, Mastercard, Reserve Bank & Bankserv, EMVco) and EMV new releases, new requirements, new specifications and make sure the bank is aligned with these
• IT Project management on small enhancements

Technologies/System used:

• UL BTT & PVT
• Smartspy
• P3
• Card Association protocols and tools i.e. Visa & Mastercard
• IBM Mainframe
• HSM
• EKMF
• Agile Methodology

Education

• Bachelor's Degree: Information Technology

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Job Summary

• Strategic steer and driving the balance scorecards for specialist teams, including Procurement, Enablement / Fulfillment managers and Fines and licenses departments.

Including:

• Drafting procedures that set standards for end-to-end process of reporting teams.
• Doing critical process assessment and working with assurance partners to continually improve the risk and control environment.
• Contributing to overall financial objectives by reducing spend and by making sure we are breaking even & staying within budgets.
• Performance management of team aligned to HPO standards.
• Ensuring Key Performance Indicators and Key Risk indicators are in place. Managing continuous improvement.
• Driving technology BoW with Product managers and Technology department.
• Monthly tracking of MI to improve performance and keep colleagues to high standards based on 80/20. Principles.
• Demonstrate value by measuring total turnaround times and client experience metrices.
• Managing Operating level and Service level agreements.
• Data privacy custodian for area. Ensure all staff aligned.
• Effective mandate management to ensure segregation of duties and mitigation of risk.
• System access in line with responsibilities.
• Team leadership and developing people through coaching for potential and performance.

Job Description

Procurement – 40%

• Devising and using fruitful procurement and sourcing strategies
• Discovering profitable suppliers and initiating procurement partnerships
• Negotiating with external vendors to secure advantageous terms
• Risk mitigation in terms of legal contractual agreements. Complying to Absa policies, procedures, and standards.
• Approve the ordering of necessary goods and services
• Finalize purchase details of orders and deliveries
• Examine and test existing contracts
• Track and report key functional metrics to reduce expenses and improve effectiveness
• Collaborate with key persons to ensure clarity of the specifications and expectations of the company
• Foresee alterations in the comparative negotiating ability of suppliers and clients
• Expect unfavorable events through analysis of data and prepare control strategies
• Perform risk management for supply contracts and agreements
• Control spend and build a culture of long-term saving on procurement costs

 Sales enablement  –20%

• Oversee end-to-end performance: Responsible for looking after the development of current and new enablement initiatives. Tracking what works well and what doesn’t, with the goal of continuously optimizing existing approaches.
• Facilitation of alignment: Gather insights and collaborate with cross-functional teams in order to execute initiatives that improve upon existing sales processes, and ultimately align to broader company goals.
• Evaluation of metrics and impact: Prudence in tracking sales enablement metrics and KPIs to grow the business and ensure service excellence. The ability to demonstrate the business impact of their initiatives within areas of activity to all relevant internal and external stakeholders.

Fines and licenses responsibilities – 40%

• Oversee activities - drive KPIs and KRIs of the fines and licenses team, to ensure they deliver on SLA and offer great client experience, with all fines and licenses paid and renewed timeously.
• Minimize non-productive impact on clients.
• Managing external technology and platform providers to SLA
• Generating frequent reports that help consultants manage impact on clients and help improve proving client experience.
• Workload management should be optimal to ensure consistent delivery.
• Make sure break-even of department based on income received vs. services rendered.
• Meeting with senior stakeholders to reduce risk.
• Monitors spend governance and implementing measures to mitigate and reduce fraud risk.
• Capacity planning.
• Team leadership.
• Technology to integrate as part of holistic fleet management, strategy. Strengthening our CVP and the ability to illustrate value. Reducing fines to clients through reducing redirection to staff and driver.
• Managing mandates.
• Ongoing succession planning and development.

Competencies

Strategic Capability

• The ability to continuously evaluate and redirect business strategy and value proposition thereby promoting the competitive viability of the organisation.

Customer Focus

• Extensive understanding of best practices for a customer focused culture and the management of customer experiences.

Collaboration and Influencing

• Ability to build an extensive collaborative network amongst different stakeholders within and externally of the organization (at the most senior levels) that supports the achievement of business goals

Business Acumen

• The ability to understand financial and economic concepts/drivers; to identify, create and/or exploit opportunities.

Problem Solving Leadership

• The ability to analyze- and quickly grasp the implications of a situation, relating data from different sources, critically evaluating and integrating information/facts, and diagnosing a problem.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)