Job Openings Available at SMD Technologies

Job Summary:

• We are seeking a dedicated and detail-oriented E-commerce Administrator to join our dynamic team. In this role, you will be responsible for managing various administrative tasks that support our online retail operations. You will work closely with the Retail Accounts Executive and other office staff to ensure the smooth execution of daily, weekly, and monthly administrative processes.

Key Competencies:

• Strong Interpersonal Skills: Ability to interact effectively with clients, colleagues, and external partners.
• Exceptional Multitasking Abilities: Capable of handling multiple tasks simultaneously without compromising on quality.
• Extensive Clerical Management Experience: Proficient in managing a wide range of clerical responsibilities with precision and efficiency.
• Excellent Professional Communication and Etiquette: Skilled in both written and verbal communication, always maintaining professionalism.
• Analytical Thinking: Strong problem-solving abilities with a keen eye for detail and analytical thinking.

Job Duties and Responsibilities:

• Accurate Data Capture and Analysis: Ensure all data is captured accurately and analysed to provide meaningful insights for the business.
• Timely Creation and Completion of Reports: Prepare and complete daily, weekly, and monthly reports on time.
• Client Relations and Effective Liaison: Maintain positive client relations and act as an effective liaison between clients and the company.
• Order Capturing and Processing: Manage the entire order process from receipt to delivery, ensuring accuracy and timeliness.
• Proactive Follow-Up on Orders and Client Requirements: Monitor orders and follow up proactively to meet client requirements and resolve issues.
• Internal and External Feedback Provision: Provide constructive feedback to both internal teams and external clients to enhance service delivery.
• Maintenance of Accurate and Up-to-Date Filing Systems: Ensure all filing systems are kept accurate and current.
• Evaluation of Clientele Needs: Regularly assess client needs to tailor services accordingly.
• Regular Updates to Client Listings: Maintain and update client listings to ensure information is current and accurate.
• Assistance in the Preparation of Presentation Materials: Help prepare materials for presentations as needed.

Requirements and Qualifications:

• Professional Administrative Experience: Demonstrated experience in an administrative role, preferably within an e-commerce environment.
• Valid SA Driver’s License and Own Functional Car: Must have a valid driver's license and access to a reliable vehicle.
• Strong Matric Results: Proven academic excellence at the matric level.
• Excellent English Communication Skills: Proficiency in spoken, written, and comprehension aspects of English.
• Fast, Proficient, and Accurate Typist/Data Capturer: High typing speed with accuracy and proficiency in data entry.
• Extensive Knowledge of Microsoft Suite and Other Administrative Programs: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.
• Intermediate to Advanced MS Excel Proficiency: Strong skills in using MS Excel for various administrative tasks, including data analysis and report generation.
• Familiarity with Common Office Equipment: Experience with printers, copiers, fax machines, and other office equipment.
• Detail-Oriented with Exceptional Organizational Skills: Strong organizational skills with attention to detail.
• Strong Problem-Solving and Analytical Thinking Capabilities: Ability to analyse problems and develop effective solutions.

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• This role requires a flexible individual who can handle B2B sales and build effective long-term relationships with customers and perform sets of sales activities to help the organisation run effectively, efficiently and in support of business strategies and objectives.

Roles and Responsibilities: 

• To acquire targeted business clients by actively optimizing pipelines and sourcing new leads until they are engaged.
• Maintain relationships with existing clients.
• Conduct market research (analyze competition landscape, the efficiency of sales strategies, etc.)
• Achieve forecasted sales goals
• Manage the sales pipeline and source leads
• Plan and execute sales activities that will ensure sales growth objectives.
• Be able to properly demonstrate the features and benefits of Company instrumentation to customers.
• Set demo session with the potential customer to convert
• Meet customer requirements (responsive, schedule conscious, etc) and maintain relationship
• Provide forecasts, reports, marketing intelligence, and information
• Attend and represent the Company at local and national exhibitions and meetings.
• On-board customers and keep the communication alive
• Contributes to team effort by accomplishing related results as needed

Key Requirements:

• 3+ years of B2B sales experience, with relationships in the industry.
• Bcom degree in a relevant field or similar
• Excellent communication and presentation skills
• Solid knowledge of Sales management and b2b sales pipeline management
• Familiarity with analytical, productivity, and reporting tools.
• Advanced excel skills
• Vehicle and drivers licence
• Able to travel around the country if need be

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• The Key Account Administrator  primarily assist their delegated Key Accounts Manager and Key Accounts Executive with daily, weekly, and monthly administrative tasks. We are looking for a driven individual who has the potential to grow within our company. 

Requirements

Key competencies:

• Strong interpersonal skills
• The ability to manage multiple tasks at once
• Wide breadth of experience managing clerical responsibilities
• Excellent professional business communications and etiquette

Job Duties and Responsibilities:

• Accurate data capture and analysis
• Accurate creation and timely completion of reports
• Client relations and liaison
• Order capturing and processing; from receipt to delivery
• Following up on orders and client requirements
• Providing feedback internally and externally
• Keeping accurate and up-to-date filing systems
• Evaluation of clientele needs
• Visiting stores monthly to submit up-to-date reports
• Acting as professional PA to assigned Manager / Executive
• Updating client listings
• Assist in preparation of presentation materials
• Assisting in the preparation for meetings with clients
• Keeping a designated section of the show room clean and updated
• Capturing and submission of minutes from meetings
• Plan and schedule meetings, presentations, and other office-related events
• Sending reminders regarding upcoming appointments
• Suggest changes to office task workflow to improve efficiency
• Answer phones in a professional manner and direct calls to appropriate persons or take detailed messages
• Manage communication of information in and out of the office; including but not limited to letters, emails, memos, etc.; and prepare outgoing mail and packages for executives
• Monitor and maintain office equipment; both allocated and shared
• Ensure office is kept clean and organized at all times
• Respond to and observe direct instructions as they are received
• Adhere to and meet deadlines that are communicated
• Maintain positive and professional staff and client relationships
• Support office staff and executives with general operational tasks
• Adhering to and meeting all objectives as specified via monthly KPI appraisals

Requirements and Qualifications:

• Professional administrative experience
• Valid SA driver’s license and own functional car
• Strong matric and/or tertiary study results (relevant NQF8 or Bachelor’s Degree preferred)
• Excellent English communication skills; spoken, written and comprehension
• Fast, proficient, and accurate typist and/or data capture
• Extensive knowledge of Microsoft Suite and other administrative programs
• Intermediate to advanced MS Excel proficiency
• Excellent customer service skills
• Self-starter who works well independently
• Ability to prioritize given tasks and work efficiently towards completing them
• Familiar with common office equipment (printers, copier, fax, etc.)
• Detail-oriented and exceptional organizational skills
• Experience with complex file management
• Strong problem solver and analytical thinker
• Professional demeanour

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Job Summary:

• We are seeking a motivated and results-driven Key Account Manager to oversee our product lines. The ideal candidate will be responsible for managing and nurturing relationships with key retailers, driving sales growth, and ensuring the successful execution of our brand strategies in these categories. This role requires a strong understanding of the market, exceptional communication skills, and a strategic mindset.

Key Responsibilities:

• Develop and maintain strong, long-lasting relationships with key retailers..
• Serve as the lead point of contact for all account management matters, ensuring customer satisfaction and loyalty.
• Identify and pursue new business opportunities within the assigned categories to achieve sales targets and business growth.
• Collaborate with internal teams, including marketing, product development, and logistics, to ensure the successful execution of brand strategies and product launches.
• Conduct market research and analysis to stay informed about industry trends, competitor activities, and customer preferences.
• Prepare and present sales reports, forecasts, and performance metrics to senior management.
• Negotiate, pricing, and terms with key retailers to secure profitable agreements.
• Develop and implement strategic account plans to maximize revenue and market share.
• Provide product training and support to retailers to enhance product knowledge and sales performance.

Qualifications:

• Proven experience as a Key Account Manager 
• Strong understanding of the retail landscape and consumer electronics market.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to analyze sales data, market trends, and customer feedback to make informed business decisions.
• Self-motivated, results-oriented, and able to work independently as well as part of a team.
• Proficiency in Microsoft Office Suite and PowerBI would be advantageous.
• Willingness to travel as required.
• Bachelor's degree in Business, Marketing, or a related field is advantageous.

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Job Summary:

• The Business Development Manager will be responsible for driving sales growth by developing new business opportunities and maintaining strong relationships with existing clients. This role requires extensive travel to meet clients, understand their needs, and offer tailored solutions that meet their business objectives.

Key Responsibilities:

• Identify and Develop New Business Opportunities.
• Client Relationship Management
• Sales Presentations and Meetings
• Sales Targets
• Market Research
• Sales Reporting
• Regularly travel to meet clients within the assigned territory, attend industry events, and represent the company at trade shows and conferences.
• Collaborate with Internal Teams:

Qualifications

• Minimum of 3 years of sales experience with a proven track record of meeting or exceeding sales targets.
• Bachelor’s degree in Business, Marketing, or a related field preferred.
• Strong sales and negotiation skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Proficient in using CRM software and Microsoft Office Suite.
• Self-motivated and results-driven.
• Strong problem-solving skills and attention to detail.
• Own reliable car and valid driver’s license.
• Willingness to travel extensively within the assigned territory.