Job Openings at Marriott International

About the Job

Position Summary

• Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
• They are empowered to move about their space and do what needs to be done.
• Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.

Other Duties

• No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
• Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping).
• Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

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About the Job

Function

• Reporting directly to the Guest Services Duty Management, the successful incumbent is expected to provide and maintain the quality and standards of the Westin Cape Town within a pressurized environment and in accordance with Marriott International Hotels Policies and Procedures

What we offer

• Market related salary
• Learning and development opportunities through online platforms, on the job trainings and classroom-based courses
• Discounts on hotel rooms, food and beverage and spa in Marriott International portfolio
• Wellbeing activities and sustainability initiatives through the Take Care and 360° programs
• On Property Café
• Medical Aid Company
• Provident Fund Company Benefits
• Associate Uniform and Laundry service thereof
• Employee Well-being Programme
• Staff Transport

Required Experience & Qualifications

• An appropriate recognised qualification would be advantageous
• A minimum of two years’ experience in a similar position within a Hotel environment
• Computer literate & extensive knowledge of Opera and Microsoft Office Package
• Professional and pleasant disposition
• Strong leadership and interpersonal skills essential
• Strong planning and organizing skills to meet deadlines with regards to operational requirements essential
• Strong and effective communication, problem solving and decision making skills at all levels essential
• Opera systems knowledge
• Ability to work within a pressurized environment
• Extensive knowledge about Cape Town tours and best restaurants
• Quality and customer service driven
• Ability to use Initiative and be proactive and self-motivated
• Foreign language speaking candidate would be advantageous

Key Responsibilities

• Complete all daily duties as set out in departmental duties and requirements.
• Be flexible within Front of House operations to complete additional tasks as and where directed by the Front of House Management team.
• Ensure that the standards of service excellence and guest satisfaction are maintained.
• Lobby duty – interacting and rooming guests
• Perform an efficient administrative support function as and when required
• Ensure that every guest complaint is handled and solved to the satisfaction of the guest.
• Ensure that the standards of service excellence and guest satisfaction are met and maintained.
• Anticipate the needs of a guest and focus on attention to detail. Recognize every guest as an individual, treating them with warmth and taking every opportunity to make a positive impression.
• Liaise with other departments and associates to ensure the smooth running of Guest Services to ensure strong collaboration between Operations Teams

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About the Job

Summary

• Reporting directly to the HR Operations Manager, the HR Officer will partner with Hotel Leadership, associates and external stakeholders to deliver an HR Generalist function. The successful incumbent is to ensure HR services are executed in an effective and efficient manner in accordance with Marriott International standard operating procedures and local labour law.

What we offer

• Market related salary
• Learning and development opportunities through online platforms, on the job trainings and classroom-based courses
• Discounts on hotel rooms, food and beverage and spa in Marriott International portfolio
• Wellbeing activities and sustainability initiatives through the Take Care and Serve 360° programs
• On Property Café
• Medical Aid Company Contribution
• Provident Fund Company Benefits
• Associate Uniform and Laundry service thereof
• Employee Assistance/Well-being Program

Required experience, skills & qualifications

• Tertiary Qualification in Human Resources, Organisational /Industrial Psychology
• 3 years’ experience in a similar position within a Hotel environment
• Familiar with all HR Related legislature and amendments (LRA, BCEA, EEA, SDA, OHSA, COIDA)
• Computer literate and proficient in Microsoft Office (Word, Excel, PowerPoint and Outlook in particular)
• Strong interpersonal and communication skills, an active listener, with strong negotiation and presentation skills
• Experience in IR management and disciplinary processes
• Project a positive attitude.
• Strong planning, administrative and organizing skills to meet deadlines.
• Should be flexible and able to work in a multi-tasking role.
• Should be able to work independently (with minimum supervision) and must work well in a team.
• Maintain a neat, clean and well-groomed appearance as per company standards
• Ability to use Initiative and be proactive and self-motivated

Key duties and responsibilities:

• Effective business partnering with stakeholders/management and associates.
• Be an overall support to the HR Operations Manager/ HR Department
• Nurture a positive working environment
• Monitor the performance appraisal system in collaboration with the HR Operations Manager
• Competency to build and effectively manage interpersonal relationship at all levels of the company
• Assist, coach and support business with HR practices and processes
• Support current and future business needs through the development, engagement, motivation and retention of human capital
• Assist with the implementation of HR Initiatives into business as and when required
• Manage the end-to-end recruitment process as per the hotel grading table
• Assist in the administration in relation to disciplinary practices. Coordinate and consult with Labour Lawyers. Advise on discipline and performance management.
• Representation of the Company at the CCMA and the Labour Court
• Assisting with Co-ordination of the Consultative Forum (EE Committee)
• Assist with preparation and completion of the annual BBBEE audit
• Coordinate training interventions and facilitate training session as required ( i.e. Company Induction)
• Assist associates with accessing online training portals
• Ensure departmental meetings are held in accordance with company policy
• Maintaining HR compliance
• Ensure that the grievance procedures are communicated to all staff and that it is followed
• Maintain the master database of all job descriptions within the company
• Ensure HR System is kept up to date
• Maintain employee handbook and uniform standard
• Conduct scheduled, structured, on-site HR audits
• Assist in TakeCare, associate wellness activities
• Ensuring POPI Act is followed
• Maintain positive relationships with the leaders of the property
• Review policies and procedures within Human Resources to keep the department relevant and innovative