Job Openings at Ericsson

Job Description

Ericsson sub-Saharan Africa is looking for senior and principal consultants with strong telecommunications industry experience in the digital transformation domains. Your role will be to sell and deliver advisory projects related to digital transformation to telecoms clients. A mix of strategy and operations consulting skills will be needed for you to advise clients on how to evolve their digital capabilities to serve customers better and improve their operations. Develop new business and operating models that take advantage of new technologies and data.

The Following Experience Is Essential

• Excellent working knowledge of ICT, omnichannel, self care, digital services, automation and customer experience strategies and solutions
• Fundamental understanding of OSS/BSS and Cloud architecture and solutions and associated telco operations
• Working knowledge of using and supporting ITIL and eTOM standards
• Proven sales and delivery record with a focus on digital transformation and/or operational transformation and efficiency programs as well as digital strategy development
• The ability to create robust value propositions and business cases related to digital evolution
• Prior consulting experience from within a consulting practice
• If you are interested in getting exposure to Africa, like to travel, be exposed to cutting edge technology that makes a difference to our continent, then apply to join our growing and dynamic consulting team.
• Ericsson Consulting has 12,000 Strategy, Operations & Technology consultants, delivering more than 1,500 consulting and systems integration engagements a year. Serving clients for 10 years across 180+ countries we are building a great track record. This is a great opportunity to work for a dynamic company with global career options.

Role Description

Sell and deliver advisory work related to creating digital strategies and operating models for operators such as:

• Digital Strategy Definition
• Digital Maturity Assessment
• Digital Transformation Strategy
• Operating Model Definition
• Customer Experience & Omnichannel Transformation
• Business Process Excellence
• NOC/SOC Transformation
• Shape and lead holistic programs that translate operational shortfalls into transformation programs
• Undertake capability and assessments across people, processes, and systems
• Define target operating models and roadmaps
• Develop consulting practice capabilities

Skills

• Strategy and operations consulting with strong telco experience
• Analytical and problem solving skills
• Excellent communications skills (both oral and written) – able to explain complex concepts
• Consultative selling knowledge
• Team and stakeholder management
• Project management
• Persuading & influencing

Experience

• Deep telecommunications industry knowledge esp. around Digital, Customer Experience Management and Service Operations
• Excellent working knowledge of ICT, network, and business processes in the areas of Customer Experience Management and Service Operations and OSS/BSS
• Proven sales and delivery record with a focus on transformation and/or operational transformation and efficiency programs for telecommunications companies.
• Working knowledge of using and supporting ITIL, eTOM and security standards. Certification in one or more of these standards is a plus. TOGAF and Frameworx knowledge beneficial.
• Understanding of processes and architecture related to fulfilment, assurance, and billing
• Managing cross functional teams
• Experience and ability to interact with senior (C-Level) stakeholders

Requirements

• 6 years + experience in consulting
• 4 years + experience within telecommunications industry architecting end-2end solutions or leading transformation projects
• Previous employment in a consulting company / division
• Willingness and ability to travel in Africa up to 75% of the time
• Minimum relevant 3 year Bachelor’s degree (postgraduate qualification recommended)

Location: South Africa, Ghana, Kenya, Nigeria, Senegal

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

go to method of application »

Job Description

• We are now looking for a Service Delivery Line Manager, are you interested? In this role, you will ensure customer value and happiness through an efficient service delivery.
• As an SDLM (Service Delivery Line Manager), you will support service sales directly or indirectly via the unit resources as you understand and align with the overall service delivery processes, models, and strategies.
• You will have a role in the line organization (the operational organization), with the purpose to lead their area of responsibility aligned with the instructions. You will collaborate to ensure that work is executed within the scope of Health and Safety requirements.
• All activities in the Ericsson group are performed under the responsibility of one or more Line Managers. Line Managers act per the Ericsson Leadership Framework and promote Ericsson's values, ethics and culture of the organization to ensure excellent performance.

Responsibilities

• You will ensure service delivery execution
• Responsible for driving and supporting services sales
• Build a productive work environment for individuals and own organization
• Drive performance management (process)
• Drive competence management
• Conduct Resource management
• Look after unit finance within your group.

Key Qualifications

• Education: M.SC, MBA or equivalent through experience
• 5 years plus of min years of relevant experience in the Telecommunications Industry
• Experience required in Network Deployment for Mobile Build and Implementation Process. Full life cycle from Site Acquisition, by Civil Work, Implementation till site is active.
• Good line Management skills as the candidate will be managing a team of 60 employees (mainly Deployment Managers and Coordinators)
• Deep understanding of Service Delivery process, models, and strategy
• Knowledge of the sales process
• Customer and market insight
• Excellent Social and communication skills
• Financial acumen and skills
• Formulating strategies and concepts
• Adhering to principles and values
• Leading, supervising, and responding to change in a high pace environment.

go to method of application »

Job Description

• We are now looking for a Consultant, who will drive and/or participate in customer engagements from lead generation to contract fulfilment in agreement with the Key Account Manager. In this role, you will ensure that consulting projects are fulfilled and delivered in time, at a high quality and within budget.
• You will bring value to the customer by analyzing and proposing improvements on customers’ processes, operations, organization, IT or network. Consultants support short and long-term profitable business by interacting closely with our customer teams to identify new business opportunities that benefit both our customers and Ericsson.
• Ericsson sub-Saharan Africa is looking for senior and principal consultants with strong telecommunications industry experience in the operations consulting and transformation domains pertaining to Customer Experience Management and Service Operations. Your role will be to sell and deliver transformation and operational improvement projects to telecoms clients. Work with CIOs to improve operations across IT, OSS, BSS, Marketing and Sales business domains to ensure our customers maximize their technology investments.

The Following Experience Is Essential

• Excellent working knowledge of ICT, network, and business processes in the areas of Customer Experience Management / Service Management
• Working knowledge of using and supporting ITIL and eTOM standards
• Proven sales and delivery record with a focus on transformation and/or operational transformation and efficiency programs
• The ability to create robust value propositions and business cases for systems and process transformation
• Prior consulting experience from within a consulting practice

Role Description

• Sell and deliver transformation and operational improvement projects to telecoms clients
• Shape and lead holistic programs that translate operational shortfalls into transformation programs
• Undertake capability and assessments across people, processes, and systems
• Define target operating models and roadmaps
• Support redesign of working level agreements and processes
• Setup governance frameworks
• Evolve Network Operations to Service Centric Operations by defining the required organisations, structures and ways of working
• Develop consulting practice capabilities

Skills

• Analytical and problem solving skills
• Excellent communications skills (both oral and written) – able to explain complex concepts
• Consultative selling knowledge
• Team and stakeholder management
• Project management
• Persuading & influencing

Experience

• Deep telecommunications industry knowledge esp. around Customer Experience Management and Service Operations
• Excellent working knowledge of ICT, network, and business processes in the areas of Customer Experience Management and Service Operations and OSS/BSS
• Proven sales and delivery record with a focus on transformation and/or operational transformation and efficiency programs for telecommunications companies.
• Working knowledge of using and supporting ITIL, eTOM and security standards. Certification in one or more of these standards is a plus. TOGAF and Frameworx knowledge beneficial.
• Understanding of processes and architecture related to fulfilment, assurance and billing
• Managing cross functional teams
• Experience and ability to interact with senior (C-Level) stakeholders

Requirements

• 6 years + experience in consulting
• 4 years + experience within telecommunications industry architecting end-2end solutions or leading transformation projects
• Previous employment in a consulting company / division
• Willingness and ability to travel in Africa up to 75% of the time
• Minimum relevant 3 year Bachelor’s degree (postgraduate qualification recommended)

Location: South Africa, Ghana, Kenya, Nigeria, Senegal

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.