Job Opportunities at NTT Ltd.

Want to be a part of our team?

• The IT Senior Systems Engineer is a senior position in the IT Systems Administration job family and ensures continuous availability of IT services by effectively managing the identification of system requirements, installation of upgrades and monitoring of system performance for highly complex systems.
• The primary responsibility of the IT Senior Systems Engineer is to ensure the design and implementation of systems, software and networks by defining highly complex system requirements, determining system specifications and process and working parameters. In so doing, they take responsibility for the successful implementation of projects related to the management and support of the integration of various applications and platforms from a technical integration and business process perspective.

Working at NTT

Install and configure servers

• The IT Senior Systems Engineer takes overall responsibility for the establishment of the system by planning, executing the selection, configuration and testing of server hardware, software, local area network and wide area networks. They advise on the installation, configuration and upgrade servers in line with policy and system requirements.

Install and configure application software

• IT Senior Systems Engineers ensure that application software is available to users. They do this by testing, installing, configuring and upgrading new and existing application software to ensure that it performs without fault. He/she recommends the changes to the system, including the application software requirements for such changes and work in collaboration with the Change Control team to ensure that the system is updated with upgraded versions of application software.

Creating and maintaining user accounts

• The IT Senior Systems Engineer advises on and establishes the policy and procedure that govern creation and maintenance of user accounts. They ensure the documentation and communication of these policies and procedures. They ensure the creation of new user accounts and the configuration and resetting of passwords. These individuals determine and verify access requirements and ensure that the necessary approvals are obtained prior to provide access rights to users. They also assist with the removal and restricting of access and verify details of status changes in line with security breaches and identity statuses.

Back-up and restore files

• Working closely with the IT Database Administration and Service Delivery Back-up and Storage Administration organisations, the IT Senior Systems Engineer ensures the back-up of important files to enable system restoration and minimal disruption in the event of a hardware, security or administration failure. They take responsibility for the development and implementation of a back-up and recovery policy. He/she advises on the development and implementation of the disaster recovery plan.

Performance monitoring and system tuning

• The IT Senior Systems Engineer ensures that the system hardware and software are compatible and capable of the required performance metrics. They ensure system performance by performing system monitoring and analysis and performance tuning. They are required to be proactive and troubleshoot system hardware and software by identifying problems and potential solutions. IT Senior Systems Engineers perform routine server and network start up and shut down procedures to maintain system performance. They run system load or stress testing and when required escalate application problems to the relevant stakeholders.
• This individual uses the relevant system performance tools to determine when hardware should be upgraded, and to pro-actively ensure stability and availability. They engage with clients to identify problems with a current system or about a function a client would like the system to accomplish and ensure the required solutions.

Configure a secure system

• The IT Senior Systems Engineer takes responsibility for the security of the system by managing security permissions within the system and within systems to which it is connected. They advise on the setup of security policies which enable the management of risk for users. They plan, coordinate, and implement network security measures in order to protect data, software, and hardware.

Research and Development

• IT Senior Systems Engineers are required to do technical research, development and testing for any current product or service, and any new product or service that may improve IT Services or Business function. Integrating new systems into current systems may be a requirement. These changes should be documented in line with policy.

Reports

• IT Senior Systems Engineers document the systems environment and are required to generate a variety of system reports. This includes the design of custom reports using the relevant system reporting services. They take responsibility for maintaining documentation relevant to all system upgrades including the logging and documentation of faults and solutions.

People manager

• They act as people managers, ensuring that their team is motivated and has the required tools to perform their jobs. They take responsibility for the operational management the systems administration team.

Behavioural skills

• IT Senior Systems Engineers stay current with trends in the industry and use this information to ensure system and server upgrades are implemented in accordance with Dimension Data policies. They have excellent problem solving ability and are self-motivated. Their communication skills (both verbal and written) are well developed and they contribute to the success of the team. These employees are required to display a high level of attention to detail and excellent planning ability and demonstrate an ability to cope under pressure. They need to be able to adapt to change and think innovatively. Time management is also essential. They demonstrate good project management skills with a willingness to constantly review and improve skills and processes.

Required Work Experience

• At least 8 years’ work experience
• At least 6 years’ experience in a relevant field

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Want to be a part of our team?

• Evaluates business opportunities to define and optimize the product portfolio through analysis and understanding of targeted markets, market trends, new technology, customer business issues and the competitive environment. Applies broad knowledge of company product capabilities and service offerings with in-depth analysis of market position to create and expand the portfolio of products and solution alternatives. Works closely with product development to create products and validates early product definitions with customers. Uses technical expertise and extensive industry experience to formulate product strategies and identify new product opportunities. Responsible for developing project plans designed to address customer needs and/or expand market share.

Working at NTT

• The role of a Service/Product Offer Management Specialist is responsible for managing the lifecycle of a product or service within NTT Ltd.
• They bring the knowledge of a product or service to the required crafting of a technical solution(s) in support of NTT clients. They have a strong understanding of the organisation therebu ensuring that their crafted solution(s) meet client requirements.
• This role is responsible for effectively promoting and positioning NTT’s product and / or services in the market. They are required to identify new commercially viable products or services, as well as any opportunities for the enhancement of existing products or services.
• By monitoring the legislative, regulatory environment and shareholder requirements, the Service Product/Offer Management Specialist can provide insights and impact assessments to the organisation and ensure full compliance.

Key Role and Responsibilities:

• Engage with Engineers, Consultants, Technical Architects and Solution Architects to ensure that the crafted solution meets client requirements
• Achieve set and agreed product sales to meet specified financial goals
• Develop and deliver product training to client facing staff
• Influences and guides the Sales team to ensure that they are equipped to close deals that involve their products and services
• Engage with and offer support to internal and external stakeholders to ensure the project’s success
• Analyse product data to establish trends and insights using internal and external sources
• Facilitate the conversion of knowledge and ideas into new or improved products, processes and services
• Research and interpret competitor offerings and market trends against NTT client base with a strong data analysis focus
• Review of product profitability
• Determines the appropriateness of pricing of exiting and new investments strategies in line with projected value, competitor offerings and market trends
• Product design and modelling/testing new and existing solutions
• Draft and maintain product specifications documents
• Evaluate market trends associated with the particular product of product line.
• Work closely with product vendors
• Work closely with Engineers, Consultants and Project Managers during the initiation stage of a project to ensure its success
• Provide product knowledge input assistance for compiling client proposals.
• Write RFI/RFP responses and bids and obtain vendor product certification for the product portfolio
• Recommend product enhancements and updates to identify new business opportunities
• Involvement in product development life cycle in order to understand how new products or new product features will impact both the end user and the client facing areas that directly support end users

Knowledge, skills and attributes:

• Proven technical expertise and extensive industry experience
• Good understanding of the technology industry
• Sound analytical skills and proficient with analysis of large data sets
• Investigative nature to unpack complicated problems
• Proactive and able to use initiative
• Evidence of being able to work collaboratively
• Highly proficient in MS Excel and skills in programming
• Comprehensive knowledge of product management and service development life cycles
• Expert knowledge on relevant legislative amendments industry best practices and provision of proactive advice and solutions to relevant stakeholders
• Knowledge of sales strategies and concepts

Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent in Information Technology or Commence etc.

Experience required:

• Demonstrable experience in a similar position
• Relevant experience in the technology industry
• Demonstrable track record of involvement in design and implementing new products or product lines.
• Information Technology sales experience

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Want to be a part of our team?

• Analyzes, designs, programs, debugs, and modifies software enhancements and/or new products used in local, networked, cloud-based, or Internet-related computer programs.
• Code may be used in commercial or end-user applications, such as materials management, financial management, HRIS, mobile apps, or desktop applications products.
• Using current programming language and technologies, writes code, completes programming, and performs testing and debugging of applications.
• Completes documentation and procedures for installation and maintenance.
• May interact with users to define system requirements and/or necessary modifications.

Working at NTT

• The primary responsibility of the Software Applications Development Engineer is to develop new applications and improve upon existing ones that will our client and business needs.

Key Roles and Responsibilities:

• Develop applications that effectively accomplish client objectives and user needs.
• Design and write code for applications and maintain applications databases.
• Analyze and edit existing software applications to improve and optimize functionality, fix problems, and enable their use on new hardware platforms.
• Remodel and adapt applications as needed to optimize performance.
• Identify specific customer and client needs and preferences related to the application.
• Test applications extensively to ensure they are error and bug-free.
• Install applications and act as technical advisor.
• Communicate with relevant internal technical stakeholders to obtain information on project limitations, performance requirements, and interfaces.
• Consult with clients in the design phase to determine client needs.
• Produce software documentation following company software process and templates.
• Participates in software product review meetings and team meetings.

Knowledge, Skills, and Attributes:

• Broad understanding of computer science, with specific knowledge of computer programming, application design, and user-focused features
• Creative problem solvers
• Good interpersonal, communication, and organizational skills
• Good team players and maintain the integrity and display good attention to detail
• Ability to understand and analyze complex systems
• Proficient in writing software using the Java Programming Language and a standard object library
• Sound knowledge of software development process
• Familiarity with agile development such as Scrum
• Knowledge of software integrated development environments
• Extensive knowledge in various programming languages (Java, Perl, Python, C++, etc.)
• Demonstrated analytical, organizational, and project management skills, using relevant information to make timely and critical decisions that affect cross-functional teams
• Ability to handle client and customer issues tactfully and professionally
   

Academic Qualifications and Certifications:

• Bachelor's degree in computer science or software engineering
• Relevant certifications

Required Experience:

• Software Applications Engineering, Software Development experience, or related work experience
• Experience with Programming Languages such as C, C++, Java, Python, etc.
• Experienced with Linux or Unix and Windows operating systems
• Experience working with SQL
• Project management experience and/or experience working in an Agile environment

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Want to be a part of our team?

• The Client Manager has account responsibility and their key focus is around analysing the client’s situation and business requirements through awareness, empathy and good questioning. They have the ability to influence clients to use Dimension Data’s solutions through articulating value in the client’s terms.

Working at NTT
Primary Objectives
Take ownership of clients

• They take ownership of a range of accounts within the domestic, mid-market or international market segments, by passionately advocating the client requirement, whilst keeping sight of the need to increase revenue and improve margins for Dimension Data. Ideally, Client Managers are vertically structured and their portfolio of accounts are in one or adjacent verticals.

Develop account strategy

• These employees use their engagement skills to establish their account strategy with key stakeholders (focus of power, focus of receptivity, focus of dissatisfaction) in the specific account. They build enduring relationships and display an understanding of the client industry, business environment and strategy to identify current and future opportunities for Dimension Data.

Ensure client satisfaction

• They drive passionately for client satisfaction throughout the entire lifecycle of the clients’ buying process, by taking ownership for the commercial agreement for each client. They aim to realise revenue and margin targets and exploit opportunities, whilst displaying notable client service orientation.

Generate demand from clients

• They are able to generate demand by assisting clients to identify current needs (turning clients’ implied needs into explicit needs), and then effectively articulate how Dimension Data can add value through our services and solutions. They leverage their relationship skills and knowledge of the client environment to assist and influence the client at every stage of the buying cycle, and to position Dimension Data favourably compared to competitors. They have the ability to influence and work closely with vendors, partners and internal employees such as Project Managers and Service Delivery Mangers to achieve the required results.

Develop and grow profitability

• The Client Manager approaches the management of his/her account in a systematic way by identifying and defining the strategy they will use to develop and grow the account profitably.

Vulnerability analysis

• They do a vulnerability analysis of Dimension Data’s position in comparison to that of competitors and vendors, to ensure the client’s requirement is at the heart of our proposed solution. They understand the competitive environment and can effectively pursue and select specific deals that will have a profitable result for Dimension Data, by displaying knowledge of how the client’s opportunities aligns with Dimension Data’s strengths, the urgency drivers for the client and the client’s current relationship with Dimension Data.

Effective use of sales tools and methodologies

• They use Dimension Data’s sales tools (e.g. Salesforce.com) and methodology to effectively manage their accounts, opportunities, pipelines and forecast.

Ensure governance

• Client Managers develop and/or align governance and compliance policies in own practice area to identify and manage risk exposure liability. They assess, surface and mitigate buyer centric risks that could prove detrimental to the buyer’s credibility or could derail an initiative altogether.

Ensure financial compliance

• These individuals monitor and control financial governance and compliance throughout an area of specialisation in order to manage financial cost. Client Managers identify who in Dimension Data holds budget authority and actively pursue opportunities to obtain access to the budget. They aim to realise revenue and margin targets and to maximise sales opportunities through connecting client needs with Dimension Data offerings and solutions.

Behavioural Skills

• As corporate citizens, Client Managers can work effectively in teams and manage their assigned work processes. They contribute ideas to the improvement of internal processes and continuously improve their own competence levels by displaying a learning orientation.

Requirements: Education, Training and Experience

• General Qualification in Sales (Degree / Advanced Diploma)

Experience

• 4 – 6 years’ work experience
• At least 2 years’ work experience in a Sales environment

Personal Attributes And Skills Required
Skills and knowledge

• Able to use Dimension Data’s sales tools and methodology to effectively manage accounts, opportunities, pipelines and forecast
• Good client relationship building and engagement skills
• Strong creative and innovative skills

Attributes

• Able to work well in teams
• Able to work independently
• Display a learning orientation