Jobs at Momentum Metropolitan Holdings Limited

Role Purpose    

• Gather, analyse and interpret data from various sources. Extract insights for trends and patterns with attention to recruitment, hiring practices, motivation, turnover, and compliance with employment laws and regulations in a clear, precise and actionable manner, using easily understandable representations of data for both technical and non-technical audiences.

Requirements    

• Degree in Mathematics, Economics, Computer Science, Information Management or Statistics essential
• Applicable technology certification desirable
• 3-5 years's experience as an HR data analyst or related field (essential)
• Experience in data analysis and visualisation tools (e.g. SQL, Qlickview, PowerBI, etc.

Knowledge

• Business acumen
• Data and statistical modelling
• Database development
• Data mining and segmentation techniques.
• BI applications (may be specific to business area)
• SQL
• Advanced Excel
• Data visualisation
• Data analysis
• Advance excel
• Data extraction 

Duties & Responsibilities    
INTERNAL PROCESS

• Gather information from various sources, analyse results and interpret patterns and trends.
• Once data has been gathered and interpreted, report back what has been found in an easily accessible and accurate manner, which supports consistent and informed operational, tactical and strategic business decisions.
• Create detailed specifications for data sources, data flows, data transformations, data storage and reporting.
• Produce documentation such as source-to-target-maps, data dictionaries and data models.
• Interact and collaborate with technical and business stakeholders to identify data sources, find data definitions for master and meta data as well as formulate and implement solutions.
• Promote the use of existing enterprise and divisional data standards to enhance data quality, ensure constant compliance and adherence to data governance principles.
• Assist in rollout and implementation of HR programs.
• Assist in various HR projects and continuous improvement initiatives.
• Promote reusability, maintainability, reliability, and scalability in design and development of data solutions.
• Process live and confidential data according to specified guidelines.
• Evaluate changes and updates to source production systems that could impact reporting and eventually business decisions.
• Development and design of professional reports and dashboards to support various stakeholders within the company.
• Testing, debugging and reconciliation of data to source data to ensure data integrity.
• Ensure accuracy and integrity of data and its attribution to costs incurred by business.
• Communicate progress, including easily understandable representation of the data.
• Building models required for the business to guide business, including financial, decisions.
• Perform analysis for business to give them a better understanding of relevant data/trends/behaviour.
• Pro-active in suggesting for opportunities as well as making analytical observations on any aspect that would be beneficial to business.

CLIENT

• Provide authoritative expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

PEOPLE

• Develop and maintain productive and collaborative working relationships with peers and stakeholders.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership for driving career development.

FINANCE

• Identify opportunities to enhance cost effectiveness and increase operational efficiency.
• Manage financial and other company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum

Competencies    

• Verbal and written communication
• Interpersonal skills
• Analytical skills
• Report writing
• Problem solving 

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Role Purpose    

• To provide clerical and administrative services to ensure efficient, timely and accurate billing to policyholders in individual and corporate schemes.

Requirements    

• Matric 
• Office administration or bookkeeping qualification (certificate / diploma)
• At least 2 years’ premium administration or basic bookkeeping experience
• At least 2 years MS Office experience (Outlook, Word, Excel)

Duties & Responsibilities    

• Processing of policy termination instructions from members and corporates within 2 working days of receipt
• Identifying premium payments and assigning them for allocation
• Allocating of such payments to and reconciling the payment against, the relevant corporate’s membership detail on Magpi by the communicated deadline date
• Once each reconciliation is complete, immediately sending of billing statement to respective corporate client
• Performing credit control activities by regularly following up on outstanding premiums from corporate clients and timeously liaising with the appointed broker where necessary
• Reporting to the Premiums Manager on a regular basis in respect of inter alia premiums not received, unallocated deposits, reconciliation status, etc
• Where required, processing of debit order application forms within 2 working days of receipt
• Processing membership and premium adjustments where required and within stipulated turnaround times
• Preparing of manual premium refunds where necessary and in accordance with stipulated turnaround times
• Liaising with customers in respect of premium and membership queries and complaints, with a view to investigating and solving such queries and complaints efficiently, to the client’s satisfaction
• Where capacity necessitates, providing support to the front office team for overflow work
• Ensuring that the principles of TCF are delivered across every function performed, with a specific focus on the achievement of TCF Outcome 6 (Customers do not face unreasonable post-sale barriers to change product, switch provider, submit a claim or make a complaint)

Competencies    

• Deadline and customer service driven
• Comfortable liaising with brokers and policyholders
• A mature approach to dealing with work tasks and challenges
• A ‘can-do’ attitude with the ability to refrain from getting involved in office politics
• Resilience and ability to work under pressure
• Strong sense of responsibility and ownership to ensure that all required work activities are completed within stipulated timeframes
• Good verbal and written communication skills
• Organized and focused

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Role Purpose    

• Management of Admed operations team in a manner to achieve optimal performance and productivity.

Requirements    

• Matric / Grade 12
• Tertiary qualification a preference
• FAIS Fit and Proper including RE5
•  Computer Literacy (MS Word, Outlook and Excel)
• At least 5 years’ management experience in an operations and customer service-oriented insurance environment

Duties & Responsibilities    

•  Drive delivery of necessary processes to ensure compliance with all legislation affecting Admed and ongoing liaison with all areas of the Admed business to ensure that all processes are operationally sound, efficient and effective, that key business driver standards are achieved, and that management reporting is sufficient to enable effective strategic management of the business, including Risk management, POPI and PPRs.
• Strategic operational efficiencies that drive client experience through OWLS and any other system utilised by the business.
• Ongoing management of the Admed operational team (front office, marketing, premiums, quality assurance and claims teams) to ensure that the necessary standards, processes and systems are in place to ensure that Admed is operationally sound, efficient and effective and that the key business driver standards are achieved and that management reporting is sufficient to enable effective strategic management of the business, including Risk management, POPI and PPRs.
• Ensuring that the Admed operational team achieves the objectives of TCF, that TCF is driven through all aspects of the business, that the achievement of such objectives can be evidenced and that such evidence is recorded and updated in the Admed TCF evidence library on an ongoing basis.
• Managing the operations team in a manner which achieves optimal productivity.
• Performance excellence management of the team including setting of objectives and revision of the performance of the achievement of these objectives as required by company protocol. Where performance is not of the required standard, implementing necessary performance counselling or disciplinary processes
• Continually engaging with managers through monthly one-on-one meetings and ad-hoc meetings to ensure that their KPAs are met and that they are managing their teams effectively.
• Responsible for the OWLS system capability and ensuring that the system is running effectively.
• Maintaining non-OWLS-related system capability including AdmedOnline and Infoslips.
• Ad hoc operational activities including claim approvals at supervisor level, payment and debit order releases, data dump requests, etc,
• Implementation of effective database update protocols to ensure that the policyholder and broker database is maintained and up-to-date at all times.
• Actively participating in the annual renewal process including benefit design, pricing, system changes, support with broker launch and group scheme/member renewal communication and preparation of hard copy and online application and servicing forms.
• Maintaining a high level of service when liaising with clients, (internal and external), brokers, companies and others.
• Meet all requirements of management of external business partners in respect to OWLS, Admedonline, Infoslips, CIM, etc.

Competencies    

• Results and solutions driven
• Organized and focused with an eye for detail
• Strong customer service orientation
• Ability to multi-task and manage multiple projects at the same time
• Resilience and ability to work under pressure
• Adaptability and initiative
• Self-driven with an ability to work independently as well as to function effectively within a team
• Proven leadership skills and experience
• Strong sense of responsibility and accountability
• Excellent communication, interpersonal and presentation skills
• Fully computer literate in MS Office
• Discipline
• An understanding of insurance administration systems, procedures and operations

Closing Date    
2023/07/17