Job Vacancies at TFG (The Foschini Group)

Position Description:

The main purpose for this role is to provide support to the Strategic People Advisors (SPAs) by acting as a conduit between the SPA, business and HR Central Services. The HRBP will be responsible for co-ordination of various role players, information and requirements to ensure the operational execution of the strategic elements of the HR business imperatives. 

This role will have the following requirements/objectives:

• Co-ordination of the compilation of monthly management packs per brand, aligned to strategic objectives
• Briefing in and coordinating HR business requirements aligned to company strategy to specialist areas and the HR Central Services.
• Track progress of initiatives and facilitate a reporting back mechanisms to business for strategy review.
• Coordinate qualitative feedback on ‘out-of-SLA’ vacancies to enable pro-active reporting and problem solving of business vacancies
• Liaise with the HR Central Services on queries/themes/escalations specific to the business (resolve with the service request holder) and provide summarised feedback and resolutions for management meetings
• Meet monthly with HR Central Services management team to highlight issues/trends with regards to service requests (SR) by business
• Ensure execution/feedback/investigation of HR actions, coming out of monthly business management meetings.
• Advise, coach and guide business on HR processes and procedures. 
• Advise Head Office (HO) and Field Line Managers on performance management principles prior to them becoming escalated ER issues.
• Assist managers with diagnosing/advising on people challenges (help with interpersonal conflict/dynamics)
• Assist with and ensure role specific induction programs for new Senior Management roles are in place and ensure coordination thereof
• Represent SPA when required for critical business meetings unavailable
• Assist with OD interventions e.g. structure changes, job profiles etc.
• Assist in collating of information (in a diagnostic format) where the SPA facilitates a business session
• Drive business culture initiatives through being representative on Business culture forums
• Minimum 8 years of experience in HR (ideally in Retail)
• Relevant HR degree

Competencies:

• Excellent interpersonal, verbal and written communication skills
• High service delivery and performance mind-set
• Excellent numerical ability and analytical thinking skills
• Good understanding of HR administrative, consulting and transactional activities
• Keen judgement and decision-making skills
• Business understanding
• High attention to detail and accuracy
• High service orientation

go to method of application »

• The Settlement and Reconciliation Clerk (online and other tender types) within the Invoice to Cash SSC function will be responsible for timeously and accurately processing all reconciliations and settlements for online and other account payment tender types. This role will reconcile relevant invoice to cash control accounts and be responsible for the processing of sundry invoices, whilst ensuring the effective handling of all online (and other tender type) customer disputes.The Settlement and Reconciliation Clerk will be responsible for ensuring deliverables are executed as per the time and quality standards agreed in the Record to Report SLAs.

Key Performance Areas:

• Log calls on service management tool (Fresh Service) on behalf of customers
• Track progress of calls logged & ensure SLA is met
• Ensure outstanding information is obtained
• Ensure necessary/ additional recipients are included ito communication and tasks
• Ensure accurate recordkeeping for all accounting activities for audit purposes
• Work alongside the Invoice to Cash teams to ensure all month end and year end processes are accurate and completed as per the agreed timelines and guidelines
• Respond to, and complete all processes and activities in line with the SLAs for the Invoice to Cash function

Job Requirements:

• 1-2 years of relevant working experience, within a service management team/ fulfilling service management function, being a pre-requisite
• Matric
• Good customer service knowledge and attitude
• Attention to detail
• Time management
• Planning skills