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Duties & Responsibilities

• Maintaining the highest safety standards to ensure there are no incidents or accidents in the working environment. 
• Account retention by developing and maintaining ongoing relationships with Key Decision Makers and managing the required communication protocols at customer sites with the key people.
• Working with other team members and resource groups as necessary to ensure that customer deliverables are met and maintained

New Work

• Performing initial survey work to establish unique customer site requirements when new application and equipment programs are considered. Being able to put a proposal together and completed for planning a trip, including all administrative and cost considerations.
• Being able to assess unique customer site limitations and challenges, understanding and quantitively reporting what the scope of work would be required for Solenis application and monitoring equipment to be successfully installed and commissioned on site i.e. additional parts, spares, tools, ad hoc work and or other miscellaneous tasks required on site.
• Working with the engineering manager to ensure the sourcing process of all parts of each project is timeously completed, subsequently planning, approval and implementing of each project from cradle to grave.

Routine Work

• Perform all scheduled service requirements at our various customer sites on time and as scheduled by their manager.
• Work with sales team to ensure sales growth at each customer site.
• Work with sales representatives to develop day to day activities to secure and grow our business.
• Ensure all needed communications are taking place with our customers including inventory, testing and equipment.
• Focus on removing routine testing or / and service activities from sales representatives.
• Provide all reports to customers in the assigned format in a timely manner.
• Provide timely response on requests for information from customers and managers.
• Monitor chemical inventory to ensure no run out situations take place. Make sure we have proper lead time for each product.
• Check all feed equipment to make sure there are no issues.
• First level maintenance on equipment.

Trouble shooting details:

• Collection of samples of various process streams and conducting lab tests.
• Analysis in process water, process reagent applications, boilers, towers, osmosis, waste/tailing water and other water treatment application in the environment of a Heavy Industry sector.
• Reports and data management
• Probe, scale coupons and other systems calibrations and cleaning
• Manual backwashing of side-stream filtration systems
• Review, maintaining and shock/slug dosing of stocks of chemical products
• Review of the operation of chemicals measurement
• Control equipment maintenance of laboratory equipment and instrumentation.
• Checking the operation of dosing pumps and all other equipment
• Provide technical support to the operators at WTP and STP facilities

Responsible Care, Environment, Health & Safety

• To follow all EHS policies and procedures
• To follow all environmental policies and procedures
• To report all accidents, incidents and near misses to their supervisor
• Promote Responsible Care principles
• Participate in training as required
• Participate in consultation on all EH&S related matters
• Maintain hygiene at all times

The Individual

• Higher or Intermediary Education in the Engineering field is required or relevant years of experience in lieu of a degree.
• Service experience in the Water treatment or Minerals Processing industry is a prerequisite.
• Customer focus – Ability to fulfil customer needs and expectations. Must be professional and confident with internal and external customers.
• Delivering Results – Deliver against strategic business KPI’s. Passionate about success and delivering operational excellence, whilst sharing best practice.
• Strong communication and interpersonal skills with a true service attitude.
• Electrical / Electrotechnical workman’s permit
• English and Portuguese required (Native language will be an added value)
• Field Training provided by Solenis.
• Driving license

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Packaging :

• Ensures enough packaging material to feed the filling stations at all times
• Separate and count all packaging material damages and report to robot operator on each shift. Ensure these are kept neat in accordance with good housekeeping practices
• Ensure that all packaging materials are ready for use and that the respective material and packaging are prepared and labeled accordingly
• Manually feed bottles when bottle scrambler machine is out of order or out for maintenance repairs. When required and where applicable, repetitively lifts weights physically (charging, weighing decanting and packaging).
• During shutdowns, work as per instruction from plant foreman, production manager or designate
• Accountable for housekeeping in working area, as well as the stacking and keeping of packaging material in packout.

Operating machinery :

• Monitors the functioning of the bottle scrumbler to ensure that machine filled with bottles, at all times.
• Assists maintenance personnel in carrying out minor adjustments on the bottle  scrumbler
• Performs commissioning and start up checks and ensures safe start up and shut down of bottle scrumbler machine and equipment

Responsible Care

• Ensuring that the EHS and Quality standards are strictly maintained
• Actively participate in constantly improving Plant and individual safety and housekeeping by engaging in cleaning up work area and spillages, get and put away tools, supplies and equipment.  This also entails the use of protective equipment as required and proper cleanup when done
• Comply to all safety rules and safe-job practices
• Report all accidents/incidents/injuries immediately to his/her supervisor, no matter how small
• Attend and participate in safety EH&S meetings
• Report all unsafe conditions to his/her Supervisor
• Keep his / her work area clean and neat (Maintain good housekeeping standards)

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• supporting all customer technical service requirements (breakdowns, new projects, new equipment initiatives) to the full F&B portfolio
• Installs according to agreed standards for engineering installations and equipment specifications and according to technical specifications within projects, respecting projects work plans and maintaining project calendar 
• Identifies, reports, escalates roadblocks and risks
• Takes care of maintenance of installed equipment,  of repairs and of problems solving
• Ensures that all local legislation and Health & Safety requirements are fully adhered to during the installation work
• Works safely and in a safe environment
• Works in co-operation with third party equipment, manpower and engineering suppliers when required
• Can be asked to participate to start-up and commissioning activities
• Takes ownership of the installations after sign off
• Checks correctness of project documentation, identify and report needs for modifications
• Reports competitive activity and supply technical appraisals as appropriate
• Can be asked to  manage (training , support, coordination, …) 3rd parties used for TCS kind of activities
• Management of assigned installations within the agreed budget 
• Completion of assigned installation in agreed time frames
• Performance of assigned installations relative to performance goals
• Completion of assigned maintenance and breakdown services in agreed time frames
• Profitable sales growth in engineering projects and in equipment sales
• Team upward feedback