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Momentum Metropolitan Holdings, formerly MMI Holdings, is a South African-based financial services group was established on 1 Dec 2010, through the merger of Metropolitan and Momentum. We are specialists in long and short-term insurance, asset management, savings, investments, healthcare administration, health risk management, employee benefits and reward...
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Requirements
- Matric or equivalent NQF Level 4 qualification
- FAIS Representative Regulatory Exam Level 5 passed
- 120 credit FAIS recognised qualification
- Driver’s license and own vehicle
- 3-5 years’ working experience in the insurance industry environment
- A Minimum of 2 years managerial experience in overseeing the rendering of financial advice to fulfil the duties of a compliant key individual and be registered with the FSP
Duties & Responsibilities
- Managing a team of Financial Advisors
- Develop plans to achieve sales targets in line with client centric practices.
- Manage the adherence to operational processes, policies, and legislative requirements.
- Develop action plans and initiatives to drive sales, motivate team and improve performance.
- Communicate and implement approved team targets within area of responsibility.
- Implement action plans to achieve sales targets and business goals.
- Effectively manage all day-to-day team activities and escalations.
- Collaborate with Quality Assurance and Performance Coaches to guide and coach team to increase productivity, compliance, and quality of calls.
- Regularly assess team members’ performance against targets and implement actions to increase performance.
- Assess service delivery based on engagements with business stakeholders and relevant analytics and implement plans for improvement.
- Maintain effective and efficient record keeping on the relevant system.
- Conduct regular engagement with team members to cascade information and team objectives.
- Cultivate and manage working relationships with a variety of stakeholders.
- Analyse, identify trends and report on team performance and productivity.
- Implement effective staffing and scheduling models for guaranteed coverage at the lowest possible costs.
- Implement measures to address non-performance within the team.
- Identify operational efficiencies and make recommendations for improvement.
Competencies
- Business Acumen
- Client/ Stakeholder Commitment
- Drive for Results
- Leads Change and Innovation
- Motivating and Inspiring Team
- Impact and Influence
- Collaboration
- Self-Awareness and Insight
go to method of application »
Requirements
- Matric or equivalent NQF Level 4 qualification
- FAIS Representative Regulatory Exam Level 5 passed
- 120 credit FAIS recognised qualification
- Driver’s license and own vehicle
- 3-5 years’ working experience in the insurance industry environment
- A Minimum of 2 years managerial experience in overseeing the rendering of financial advice to fulfil the duties of a compliant key individual and be registered with the FSP
Duties & Responsibilities
- Managing a team of Financial Advisors
- Develop plans to achieve sales targets in line with client centric practices.
- Manage the adherence to operational processes, policies, and legislative requirements.
- Develop action plans and initiatives to drive sales, motivate team and improve performance.
- Communicate and implement approved team targets within area of responsibility.
- Implement action plans to achieve sales targets and business goals.
- Effectively manage all day-to-day team activities and escalations.
- Collaborate with Quality Assurance and Performance Coaches to guide and coach team to increase productivity, compliance, and quality of calls.
- Regularly assess team members’ performance against targets and implement actions to increase performance.
- Assess service delivery based on engagements with business stakeholders and relevant analytics and implement plans for improvement.
- Maintain effective and efficient record keeping on the relevant system.
- Conduct regular engagement with team members to cascade information and team objectives.
- Cultivate and manage working relationships with a variety of stakeholders.
- Analyse, identify trends and report on team performance and productivity.
- Implement effective staffing and scheduling models for guaranteed coverage at the lowest possible costs.
- Implement measures to address non-performance within the team.
- Identify operational efficiencies and make recommendations for improvement.
Competencies
- Business Acumen
- Client/ Stakeholder Commitment
- Drive for Results
- Leads Change and Innovation
- Motivating and Inspiring Team
- Impact and Influence
- Collaboration
- Self-Awareness and Insight
go to method of application »
Requirements
- Matric / Grade 12 or NQF level 4.
- Minimum of 2 years insurance sales industry experience.
- Must be proficient in Afrikaans and English.
- Knowledge on Momentum Life Insurance products and services will be beneficial.
Duties & Responsibilities
- Assist stakeholders in the submission of Onboarding applications using the digital channels
- Provide all stake holders with trustworthy support to ensure their clients are serviced
- Ensure digital capabilities available are used to enable the administration process.
- Ensure product house ‘way of work’ and SLA are adhered
- Focus on the quality of instructions received by all stakeholders internal and external
- Build and maintain good relationships with various stakeholders so the business can maximise value from these relationships.
- Understand stakeholders' problems and challenges and identify ways the business could better address those needs
- Interact with stakeholders to manage service offerings, address queries and strengthen their satisfaction with the business.
- Identify and report process and system failures and enhancements to improve stakeholder experience
- Accurately capture and check new business documentation for errors and completeness
- Escalate faults and other housekeeping issues with the relevant stakeholders
- Perform all administrative tasks to agreed standards and ensure proper controls are kept for new business applications
- Timeously complete all administrative and reporting duties, related to the role within the agreed timeframes
- To utilize BPM across all processes and to effectively migrate from AWD (Reporting on errors received according to process)
- Ensuring the termination process is adhered too, and ensure all stakeholders are informed
- Ensure that the onboarding of stakeholders is seamless and accurateTo accurately perform policy book transfers
Competencies
- Adopting Practical Approaches
- Making Decisions
- Meeting Timescales
- Checking Things
- Following Procedures
- Managing Tasks
- Upholding Standards
- Producing Output
go to method of application »
Requirements
Experience and Qualifications
- Relevant Business Degree, CA, CFA, MBA, Actuary, Master’s in finance
- 8-10 years’ experience
- Structuring and Deal-making experience and credible track record
- Suitable Investment and Insurance experience
- Experience in managing client relationships, and exceptional client interaction capabilities
Duties & Responsibilities
INTERNAL PROCESS
- Develop and present implemented client solution frameworks in respect of the Structured Investments and Annuities (SIA) solutions
- Provide investment expertise and guidance to clients and stakeholders to solve for their investment risks and liability management needs
- Design and structure financial solutions to meet client needs – this includes but is not limited to having an in-depth structured investments and annuities product knowledge, understanding how these products can be utilised to structure a solution and altering products/solutions where appropriate to address the needs of clients
- Identify new solutions and the markets that require focus in collaboration with the technical marketing team and product-houses and ensuring ongoing profitability and growth of the business
- Set defined client business development and engagement plans in conjunction with the distribution and client engagement channels, making use of the extensive network within the business to acquire new business
- Maintain expert knowledge of relevant legislative amendments, industry best practices, market developments and provision of proactive advice & solutions to relevant stakeholders
- Networking and seeking opportunities with new clients to grow our balance sheet investments (structured investments and annuities)
- Deliver exceptional service that exceeds client expectations through proactive, innovative and appropriate solutions
- Input into product design to ensure delivery of best-in-class solutions to target markets.Ensure the successful implementation of solutions
- Ensure all governance processes are in order
CLIENT
- Build and maintain an exceptional trusted un-bias client advisory relationship at a senior decision-making level and other key stakeholders, providing them with authoritative expertise and advice
- Develop in-depth client and industry needs and intelligence and sharing this analysis with the business to assist in identifying growth opportunities
- Applying a deep understanding of client requirements in designing and structuring client appropriate solutions
- Create strategic partnerships with other external stakeholders to identify growth opportunities based on targeted client’s priorities and requirements
- Work closely with internal distribution resources, building appropriate relationships to create an environment that facilitates new business growth
- Contribute to sustaining a competitive edge through external networking and representation on related forums
- Contribute to the design of client journeys that result in a superior client experience.
- Engage with key internal and external stakeholders to identify changing client needs and align service offering with client needs
- Participate and contribute to an entrepreneurial culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
PEOPLE
- Demonstrate personal involvement, commitment, and dedication in support of organisational values and positive work culture
- Drive a learning, innovative and growth culture whereby information regarding successes, issues, trends, and ideas are actively shared between team members
- Collaborate effectively with colleagues, and the various teams that we interact with across the Group
- Drive an entrepreneurial culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness
FINANCE
- Implement and manage financial risk methodologies, techniques and systems and use to monitor and report on financial activities.
- Implement and provide feedback on the effectiveness of financial policy, practice and procedures: preventing illegal, unethical or improper conduct.
- Implement risk management, governance and compliance policies in own practice area, to identify and manage governance and risk exposure liability.
- Investigate reported wilful acts of non-compliance to organisation policy and practice and report on findings
Competencies
- Strong investment deal making skills
- Ability to interpret client requests/ input and conceptualize bespoke solutions
- Ability to close deals
- Business Acumen
- Entrepreneurial Mindset
- Impact and Influence
- Resilience
- Results Oriented
- Client/ Stakeholder Commitment
- Collaboration
- Leading Change and Innovation
- Self-Awareness and Insight
- Diversity and inclusiveness
go to method of application »
Requirements
Mininum Qualifications
- Matric
- Business related Degree
Mininum Experience
- Good Excel skills are critical, and VBA will be a significant advantage
- Between 3- and 5-years’ work experience
- At least 3 years’ experience in a life insurance product or administration environment preferred
- Knowledge of and experience with annuity products will be an advantage
Duties & Responsibilities
Deliver client-centric income solutions to achieve business objectives (Internal Process)
- Work collaboratively with the other business units to answer annuitant queries.
- Assist in producing actuarial reports on the latest fund value, interest earned over a period and client SARB reports.
- Compile reports for internal stakeholders for effective decision making.
- Assist in the creation of policy agreements or endorsements for corporate clients in consultation with legal to ensure information is correct and compliance with the relevant regulatory frameworks.
- Actively participate in the research and monitoring of competitors to identify bonus increases, fees and general information.
Calculating refund or adjusted payments to clients.
- Provide support to the Investments operations team & business system analysts (“Momentum Corporate BPO” team), in implementing new business and required changes on the admin systems
- Provide support to the Investments operations team for the ongoing administration of annuity business
- Producing new business quotations on Corporate Retail With-Profit Annuity products.
- Establish and maintain strong relationships with various internal and external stakeholders.
- Assist stakeholders with the analysis, supply and translation of information on annuity funds.
- Produce termination, transfer and disinvestment information for institutional clients.
- As part of Income Solutions team, ensure scheme lists for different with-profit products remain accurate and up to date.
- Extract actual fees deducted from retirement funds each month and communicate it to internal stakeholders.
- Assist with ad-hoc projects
Enable client centricity within area of responsibility (Client Services)
- Provide guidance, expertise and information to stakeholders
- Build and maintain relationships with internal stakeholders
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
Self-management and teamwork (People)
- Develop and maintain productive and collaborative working relationships with peers, clients and stakeholders
- Positively influence and participate in team initiatives
- Continuously develop own expertise in terms of professional, industry and legislation knowledge
- Contribute to continuous innovation through the development, sharing and implementation of new ideas
- Effectively manage time and ensure optimal productivity
- Ensure technical product and legislative knowledge is always current in order to propose the most relevant an innovative client solutions and comply with governance requirements
- Be self-confident, self-motivated and relentlessly pursue targets and goals.
go to method of application »
Requirements
Qualification and experience:
- Postgraduate degree or higher in Economics, Statistics, Psychology, Marketing or related social or Business Studies.
- Minimum 5 years experience in designing and executing research.
- Proficient in Microsoft Office Suite, with advanced skills in Excel and PowerPoint.
- Ability to grasp and apply new concepts quickly.
- Good verbal and written communication skills, including presentation skills.
- Exposure to designing and executing strategic projects and research initiatives in a business or market context.
- Experience in financial services marketing agency or strategic consultancy.
- Experience with various research methods (quantitative and/or qualitative). In addition, experience in conducting market research or survey design or analysis.
- Consumer insights and functional expertise.
- Solid understanding of explorative research methods in the social and behavioral sciences field.
Skills:
- Attention to Detail: Ensures accuracy in data gathering and reporting.
- Innovation, Curiosity, and Proactivity: Eager to learn and takes initiative in supporting research activities.
- Team Collaboration: Works well in a team environment, contributing to group efforts and supporting team objectives. In addition, can work well independently.
- Organizational Skills and Project Management: Capable of managing multiple tasks and projects simultaneously.
- Strong Interpersonal and Communication Skills: Strong communication skills, with the ability to craft engaging and persuasive content. In addition, the ability to build and maintain relationships with clients and stakeholders.
- Strategic Thinking: Support the development and understanding of Marketing to ensure effective delivery of the 3-5 year strategy in line with key strategic choices and Objective, Key, Results (OKRs). Enable insight-driven decision-making within a dynamic consumer and business context. Assist retail brand teams in executing their brand plans, balancing execution and strategy.
Duties & Responsibilities
Internal Process
Insight Customization and Packaging:
- Customize, prioritise, and package high-quality insights, frameworks, and models to support business needs.
- Utilize innovative and pioneering research methodologies to provide actionable insights.
Research and Analysis:
- Design, execute, and present research projects using various methodologies.
- Conduct quantitative research (surveys, data analysis) and qualitative research (focus groups, interviews, ethnographic observations).
- Integrate data from multiple sources to create actionable narratives.
Support and Collaboration:
- Planning and facilitation of workshops and sessions to craft or activate insights and strategy.
- Create reports and presentation deliverables to ensure insights meet business requirements.
- Develop an understanding of the business, brands, and offerings to ensure effective delivery of insights.
Innovation and Continuous Improvement:
- Contribute to continuous innovation through the development, sharing, and implementation of new ideas and insight practices.
- Support the process of creating and enhancing value for consumers, clients, and advisers by understanding client needs and behaviour.
Client Services
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed and met.
- Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
- Network and build meaningful connections with individuals at various levels of seniority.
- Support the process of creating and enhancing value for agencies, consumers, clients, and advisers by understanding client needs and behaviour.
- Drive client service delivery goal achievement in line with predefined standards to ensure that clients receive appropriate advice.
- Manage client query processes and ensure that queries are tracked, accurately resolved, and used as a mechanism to improve client service and business processes.
People
- Contribute to creating a positive work climate and culture.
- Manage external agencies to deliver maximum value against brand, budget, and business needs.
- Effectively manage your performance within the team to ensure business objectives are achieved.
- Encourage innovation, change agility, and collaboration.
- Take ownership for driving own career development and the career development of team (where applicable).
- Continuously develop own expertise in terms of professional, industry knowledge.
Governance
- Identify solutions to enhance cost-effectiveness and increase operational efficiency.
- Manage financial and other company resources under your control with due respect.
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
- Utilize insights to understand and increase the value of clients and support the opportunities aimed at optimising revenue.
Competencies
- Business Acumen
- Collaboration
- Client/Stakeholder Commitment
- Impact and influence
- Drive for results
- Self-awareness and insight
- Diversity and inclusiveness
go to method of application »
Requirements
Qualifications
- Matric or equivalent NQF Level 4 qualification
- FAIS Representative Regulatory Exam Level 5 passed
- 120 credit FAIS recognised qualification
Experience
- 3-5 years’ working experience in the insurance industry environment
- A Minimum of 2 years managerial experience in overseeing the rendering of financial advice to fulfil the duties of a compliant key individual and be registered with the FSP
- FAIS Tier 1 & 2 financial products (Long term insurance products, Pension benefit products and Collective investment scheme products)
- Class of Business 3 and 7 (Preferable)
Skills and Knowledge
- Relationship building
- Networking
- Good communication
- Computer Literacy
- Financial services industry (relevant legislation, product and process knowledge, Class of Business knowledge
- People Management
Other requirements
- Driver’s license and own vehicle
Duties & Responsibilities
INTERNAL PROCESS
- Managing a team of Financial Advisors
- Develop plans to achieve sales targets in line with client centric practices.
- Manage the adherence to operational processes, policies, and legislative requirements.
- Develop action plans and initiatives to drive sales, motivate team and improve performance.
- Communicate and implement approved team targets within area of responsibility.
- Implement action plans to achieve sales targets and business goals.
- Effectively manage all day-to-day team activities and escalations.
- Collaborate with Quality Assurance and Performance Coaches to guide and coach team to increase productivity, compliance, and quality of calls.
- Regularly assess team members’ performance against targets and implement actions to increase performance.
- Assess service delivery based on engagements with business stakeholders and relevant analytics and implement plans for improvement.
- Maintain effective and efficient record keeping on the relevant system.
- Conduct regular engagement with team members to cascade information and team objectives.
- Cultivate and manage working relationships with a variety of stakeholders.
- Analyse, identify trends and report on team performance and productivity.
- Implement effective staffing and scheduling models for guaranteed coverage at the lowest possible costs.
- Implement measures to address non-performance within the team.
- Identify operational efficiencies and make recommendations for improvement.
CLIENT
- Drive client service delivery goal achievement in line with predefined standards to ensure that clients receive appropriate advice and after sales service.
- Manage client query processes and ensure that queries are tracked, accurately resolved, and used as a mechanism to improve client service and business processes.
- Provide regular reports on delivery of services.
- Provide authoritative, expertise and advice to clients and stakeholders.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provide exceptional client service.
PEOPLE
- Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
- Demonstrate exemplary leadership behaviour, through personal involvement, commitment, and dedication in support of organisational values.
- Select and recruit suitably qualified talent in line with Employment Equity principles and Momentum Metropolitan values.
- Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement, and cohesiveness.
- Enable a learning and growth culture whereby information regarding successes, issues, trends, and ideas are actively shared between team members.
- Support effective workforce planning practices to ensure that staffing requirements are accurately forecasted.
- Identify employee growth and development needs and schedule interventions to enable ongoing development, training, and personal growth.
- Effectively manage performance within the team in order to ensure business objectives are achieved. Encourage innovation, change agility and collaboration within the team.
FINANCE
- Give input into the budget for area and implementation of financial regulations.
- Implement and provide feedback on the effectiveness of financial policy, practice and procedures preventing illegal, unethical or improper conduct.
- Implement risk management, governance, and compliance policies in own practice area, to identify and manage governance and risk exposure liability.
- Investigate reported wilful acts of non-compliance to organisation policy and practice and report on findings.
Competencies
- Business Acumen
- Client/ Stakeholder Commitment
- Drive for Results
- Leads Change and Innovation
- Motivating and Inspiring Team
- Impact and Influence
- Collaboration
- Self-Awareness and Insight
go to method of application »
Requirements
Qualifications
- Matric or equivalent NQF Level 4 qualification
- FAIS Representative Regulatory Exam Level 5 passed
- 120 credit FAIS recognised qualification
Experience
- 3-5 years’ working experience in the insurance industry environment
- A Minimum of 2 years managerial experience in overseeing the rendering of financial advice to fulfil the duties of a compliant key individual and be registered with the FSP
- FAIS Tier 1 & 2 financial products (Long term insurance products, Pension benefit products and Collective investment scheme products)
- Class of Business 3 and 7 (Preferable)
Skills and Knowledge
- Relationship building
- Networking
- Good communication
- Computer Literacy
- Financial services industry (relevant legislation, product and process knowledge, Class of Business knowledge
- People Management
Other requirements
- Driver’s license and own vehicle
Duties & Responsibilities
INTERNAL PROCESS
- Managing a team of Financial Advisors
- Develop plans to achieve sales targets in line with client centric practices.
- Manage the adherence to operational processes, policies, and legislative requirements.
- Develop action plans and initiatives to drive sales, motivate team and improve performance.
- Communicate and implement approved team targets within area of responsibility.
- Implement action plans to achieve sales targets and business goals.
- Effectively manage all day-to-day team activities and escalations.
- Collaborate with Quality Assurance and Performance Coaches to guide and coach team to increase productivity, compliance, and quality of calls.
- Regularly assess team members’ performance against targets and implement actions to increase performance.
- Assess service delivery based on engagements with business stakeholders and relevant analytics and implement plans for improvement.
- Maintain effective and efficient record keeping on the relevant system.
- Conduct regular engagement with team members to cascade information and team objectives.
- Cultivate and manage working relationships with a variety of stakeholders.
- Analyse, identify trends and report on team performance and productivity.
- Implement effective staffing and scheduling models for guaranteed coverage at the lowest possible costs.
- Implement measures to address non-performance within the team.
- Identify operational efficiencies and make recommendations for improvement.
CLIENT
- Drive client service delivery goal achievement in line with predefined standards to ensure that clients receive appropriate advice and after sales service.
- Manage client query processes and ensure that queries are tracked, accurately resolved, and used as a mechanism to improve client service and business processes.
- Provide regular reports on delivery of services.
- Provide authoritative, expertise and advice to clients and stakeholders.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provide exceptional client service.
PEOPLE
- Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
- Demonstrate exemplary leadership behaviour, through personal involvement, commitment, and dedication in support of organisational values.
- Select and recruit suitably qualified talent in line with Employment Equity principles and Momentum Metropolitan values.
- Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement, and cohesiveness.
- Enable a learning and growth culture whereby information regarding successes, issues, trends, and ideas are actively shared between team members.
- Support effective workforce planning practices to ensure that staffing requirements are accurately forecasted.
- Identify employee growth and development needs and schedule interventions to enable ongoing development, training, and personal growth.
- Effectively manage performance within the team in order to ensure business objectives are achieved. Encourage innovation, change agility and collaboration within the team.
FINANCE
- Give input into the budget for area and implementation of financial regulations.
- Implement and provide feedback on the effectiveness of financial policy, practice and procedures preventing illegal, unethical or improper conduct.
- Implement risk management, governance, and compliance policies in own practice area, to identify and manage governance and risk exposure liability.
- Investigate reported wilful acts of non-compliance to organisation policy and practice and report on findings.
Competencies
- Business Acumen
- Client/ Stakeholder Commitment
- Drive for Results
- Leads Change and Innovation
- Motivating and Inspiring Team
- Impact and Influence
- Collaboration
- Self-Awareness and Insight
go to method of application »
Requirements
Qualifications
- Matric or equivalent NQF Level 4 qualification
- FAIS Representative Regulatory Exam Level 5 passed
- 120 credit FAIS recognised qualification
Experience
- 3-5 years’ working experience in the insurance industry environment
- A Minimum of 2 years managerial experience in overseeing the rendering of financial advice to fulfil the duties of a compliant key individual and be registered with the FSP
- FAIS Tier 1 & 2 financial products (Long term insurance products, Pension benefit products and Collective investment scheme products)
- Class of Business 3 and 7 (Preferable)
Skills and Knowledge
- Relationship building
- Networking
- Good communication
- Computer Literacy
- Financial services industry (relevant legislation, product and process knowledge, Class of Business knowledge
- People Management
Other requirements
- Driver’s license and own vehicle
Duties & Responsibilities
INTERNAL PROCESS
- Managing a team of Financial Advisors
- Develop plans to achieve sales targets in line with client centric practices.
- Manage the adherence to operational processes, policies, and legislative requirements.
- Develop action plans and initiatives to drive sales, motivate team and improve performance.
- Communicate and implement approved team targets within area of responsibility.
- Implement action plans to achieve sales targets and business goals.
- Effectively manage all day-to-day team activities and escalations.
- Collaborate with Quality Assurance and Performance Coaches to guide and coach team to increase productivity, compliance, and quality of calls.
- Regularly assess team members’ performance against targets and implement actions to increase performance.
- Assess service delivery based on engagements with business stakeholders and relevant analytics and implement plans for improvement.
- Maintain effective and efficient record keeping on the relevant system.
- Conduct regular engagement with team members to cascade information and team objectives.
- Cultivate and manage working relationships with a variety of stakeholders.
- Analyse, identify trends and report on team performance and productivity.
- Implement effective staffing and scheduling models for guaranteed coverage at the lowest possible costs.
- Implement measures to address non-performance within the team.
- Identify operational efficiencies and make recommendations for improvement.
CLIENT
- Drive client service delivery goal achievement in line with predefined standards to ensure that clients receive appropriate advice and after sales service.
- Manage client query processes and ensure that queries are tracked, accurately resolved, and used as a mechanism to improve client service and business processes.
- Provide regular reports on delivery of services.
- Provide authoritative, expertise and advice to clients and stakeholders.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provide exceptional client service.
PEOPLE
- Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
- Demonstrate exemplary leadership behaviour, through personal involvement, commitment, and dedication in support of organisational values.
- Select and recruit suitably qualified talent in line with Employment Equity principles and Momentum Metropolitan values.
- Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement, and cohesiveness.
- Enable a learning and growth culture whereby information regarding successes, issues, trends, and ideas are actively shared between team members.
- Support effective workforce planning practices to ensure that staffing requirements are accurately forecasted.
- Identify employee growth and development needs and schedule interventions to enable ongoing development, training, and personal growth.
- Effectively manage performance within the team in order to ensure business objectives are achieved. Encourage innovation, change agility and collaboration within the team.
FINANCE
- Give input into the budget for area and implementation of financial regulations.
- Implement and provide feedback on the effectiveness of financial policy, practice and procedures preventing illegal, unethical or improper conduct.
- Implement risk management, governance, and compliance policies in own practice area, to identify and manage governance and risk exposure liability.
- Investigate reported wilful acts of non-compliance to organisation policy and practice and report on findings.
Competencies
- Business Acumen
- Client/ Stakeholder Commitment
- Drive for Results
- Leads Change and Innovation
- Motivating and Inspiring Team
- Impact and Influence
- Collaboration
- Self-Awareness and Insight
Method of Application
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