Fresh Positions at BCX

Core Description

• Install, manage, troubleshoot, and optimise SAN and storage in an enterprise environment where 90% of the landscape is virtualised using VMWare.

Key Deliverables / Primary Functions

• Install and configure Storage devices and Storage Area Networks according to best practise guidelines.
• Plan and implement firmware upgrades and address vulnerabilities of all storage devices and SAN infrastructure.
• Zone initiators and targets and conduct regular zone and alias maintenance in line with best practises.
• Perform disaster recovery using storage functions and features like replication, snapshots, and clones.
• Compile documentation and keep detailed baselines current and relevant to the environment.
• Monitor and configure dashboards for both proactive and reactive response approaches.
• Automate daily storage and SAN tasks to optimise and improve our services.
• Analyse storage data for proactive trending and troubleshooting, to improve availability and stability of the services we deliver.

Core Functional Skills & Capabilities

• Troubleshooting
• Infrastructure Technology
• Problem solving
• ICT Knowledge

Core Behavioural Competencies

• Working with people
• Applying expertise & Technology
• Learning & Researching
• Delivering Results & Meeting customer expectations
• Coping with pressures & setbacks

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer Science
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

• 3 years’ experience within a storage environment within the ICT sector. Experience of storage functions (e.g. replication) and features (e.g. deduplication) with real-world experience in various applications and operating systems and protocols.
• 5 years’ experience within a storage environment within the ICT sector. Experience of storage functions (e.g. replication) and features (e.g. deduplication) with real-world experience in various applications and operating systems and protocols.

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Core Description

• Installation and support of core infrastructure components i.e., servers and storage (SAN) and Azure Cloud. To provide specialised technical support (technology specific) and guidance through high level analysis, diagnosis and problem solving.

Key Deliverables / Primary Functions

• Support, maintain and configure the various components and deliverables to sustain a stable data processing environment.
• Support, maintain and configure the various components and deliverables to sustain a stable data processing environment.
• Maintain Call Management systems
• Maintain Computer Room diagrams
• Perform corrective actions or trends (CAR’s, RCA’s, OSA’s)
• Implement Business Standards (Corporate regulations, ICT policies and standards, BSIM processes and procedures)
• Liaise with and assist 3rd party service providers such as: sister business unit partners (Support Services, BCX Communications, Cloud Platform Solutions, external 3rd Party Service providers, etc)
• Ensure client satisfaction KPI’s and customer expectations are met

Core Functional Skills & Knowledge

• Cloud Computing
• Hardware Troubleshooting
• Infrastructure Deployment
• Microsoft Azure

Core Behavioural Competencies

• Job Match
• Applying expertise & Technology
• Analysing
• Coping with pressures & setbacks
• Following instructions & procedures
• Delivering Results & Meeting customer expectations

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• 3 years’ experience in IT Infrastructure support

OR

• 5 years’ experience in IT Infrastructure support

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Core Description

• To provide support to the Sales effort by providing technical and client specific solution assistance to BCX Engagement. This is done through investigation, consultation and a thorough understanding of our client’s requirements which is achieved through co-operation and interaction with the Client, Client Engagement, Product Management and Technical Architecture Divisions.
• Typically, will play a key role developing new business and take full responsibility for the full solution response of proposal preparation

Key Deliverables / Primary Functions

• Assist Engagement to identify sales opportunities
• Interpret and translate business requirements into an ICT Service solution
• Support Engagement in responding to new business opportunities
• Evaluation of proposed solution components to ensure consistency
• Create proposal addressing Business Requirement Specification, defining an ICT Services solution 
• Ensure cost duplication is eliminated
• Management, coordination & facilitation of the solution design process.
• Coordinate activities between Services and Engagement to facilitate solution development
• Schedule and facilitate solution development workshops
• Follow the proposal format
• Co-ordinate, manage and schedule dates and timing of the proposal
• Conduct progress meetings
• Participate in pricing model development
• Present solution
• Perform detail business risk assessments
• Consult during the transition of solution

Core Functional Skills & Knowledge

• Business Relationship Building
• Customer Service
• Wireless Technologies
• Access Solutions
• Security Solutions
• Research Processes & Methodology

Core Behavioural Competencies

• Culture Match
• Job Match
• Working with people
• Adhering to principles and values
• Applying expertise & Technology
• Delivering Results & Meeting customer expectations
• Analysing

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

• A minimum of 5 years’ relevant experience within the field of technology pre-sales.
• If only Grade 12, a minimum of 7 years’ experience (Technical and pre- sales) would be required