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The Shoprite Group of Companies, comprising several iconic brands, is the largest retailer in Africa. It started out as a group of eight grocery stores in 1979, and has grown into a technologically-advanced, continent-wide business selling items from food, liquor and medicine, to concert tickets and furniture. Today the Group is at the forefront of retail...
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Job Objectives
- To learn how to be a team leader.
- To learn how to motivate a team.
- To learn how to supervise customer service standards.
- To learn how to supervise housekeeping and hygiene.
- To learn how to implement loss control measures.
- To learn how to supervise sales performance.
- To learn how to access important information in the branch.
- To learn how to supervise stock counts.
- To learn how to accommodate the audience and context needs.
- To learn how to communicate verbally to clients in a friendly manner.
- To learn how to write texts for a range of communicative reasons.
- To learn how to interpret and use information from texts.
- To learn how to supervise POS operations.
- To learn how to supervise promotional activities.
- To learn how to describe and apply the management function.
- To learn how to recruit and select candidates.
Qualifications
Experience
- Minimum of 5 years’ experience in a managerial position
- Knowledge and experience in the management of inventory, buying, staff, merchandising and costs and profitability of a business.
- Understanding of the FMCG environment and related legislation will be advantageous.
Knowledge and Skills
- Management of perishable products
- Understanding of the retail consumer behaviour and buying trends
- Excellent verbal and written communication skills
- Excellent interpersonal skills
- Exceptional customer service and people management skills
- Understanding of business reporting
- Knowledge of computer systems
go to method of application »
Job Objectives
- To learn how to be a team leader.
- To learn how to motivate a team.
- To learn how to supervise customer service standards.
- To learn how to supervise housekeeping and hygiene.
- To learn how to implement loss control measures.
- To learn how to supervise sales performance.
- To learn how to access important information in the branch.
- To learn how to supervise stock counts.
- To learn how to accommodate the audience and context needs.
- To learn how to communicate verbally to clients in a friendly manner.
- To learn how to write texts for a range of communicative reasons.
- To learn how to interpret and use information from texts.
- To learn how to supervise POS operations.
- To learn how to supervise promotional activities.
- To learn how to describe and apply the management function.
- To learn how to recruit and select candidates.
Qualifications
Experience
- Minimum of 5 years’ experience in a managerial position
- Knowledge and experience in the management of inventory, buying, staff, merchandising and costs and profitability of a business.
- Understanding of the FMCG environment and related legislation will be advantageous.
Knowledge and Skills
- Management of perishable products
- Understanding of the retail consumer behaviour and buying trends
- Excellent verbal and written communication skills
- Excellent interpersonal skills
- Exceptional customer service and people management skills
- Understanding of business reporting
- Knowledge of computer systems
go to method of application »
Job Objectives
- To learn how to be a team leader.
- To learn how to motivate a team.
- To learn how to supervise customer service standards.
- To learn how to supervise housekeeping and hygiene.
- To learn how to implement loss control measures.
- To learn how to supervise sales performance.
- To learn how to access important information in the branch.
- To learn how to supervise stock counts.
- To learn how to accommodate the audience and context needs.
- To learn how to communicate verbally to clients in a friendly manner.
- To learn how to write texts for a range of communicative reasons.
- To learn how to interpret and use information from texts.
- To learn how to supervise POS operations.
- To learn how to supervise promotional activities.
- To learn how to describe and apply the management function.
- To learn how to recruit and select candidates.
Qualifications
Experience
- Minimum of 5 years’ experience in a managerial position
- Knowledge and experience in the management of inventory, buying, staff, merchandising and costs and profitability of a business.
- Understanding of the FMCG environment and related legislation will be advantageous.
Knowledge and Skills
- Management of perishable products
- Understanding of the retail consumer behaviour and buying trends
- Excellent verbal and written communication skills
- Excellent interpersonal skills
- Exceptional customer service and people management skills
- Understanding of business reporting
- Knowledge of computer systems
go to method of application »
Job Objectives
- To learn how to be a team leader.
- To learn how to motivate a team.
- To learn how to supervise customer service standards.
- To learn how to supervise housekeeping and hygiene.
- To learn how to implement loss control measures.
- To learn how to supervise sales performance.
- To learn how to access important information in the branch.
- To learn how to supervise stock counts.
- To learn how to accommodate the audience and context needs.
- To learn how to communicate verbally to clients in a friendly manner.
- To learn how to write texts for a range of communicative reasons.
- To learn how to interpret and use information from texts.
- To learn how to supervise POS operations.
- To learn how to supervise promotional activities.
- To learn how to describe and apply the management function.
- To learn how to recruit and select candidates.
Qualifications
Experience
- Minimum of 5 years’ experience in a managerial position
- Knowledge and experience in the management of inventory, buying, staff, merchandising and costs and profitability of a business.
- Understanding of the FMCG environment and related legislation will be advantageous.
Knowledge and Skills
- Management of perishable products
- Understanding of the retail consumer behaviour and buying trends
- Excellent verbal and written communication skills
- Excellent interpersonal skills
- Exceptional customer service and people management skills
- Understanding of business reporting
- Knowledge of computer systems
go to method of application »
Job Objectives
- To learn how to be a team leader.
- To learn how to motivate a team.
- To learn how to supervise customer service standards.
- To learn how to supervise housekeeping and hygiene.
- To learn how to implement loss control measures.
- To learn how to supervise sales performance.
- To learn how to access important information in the branch.
- To learn how to supervise stock counts.
- To learn how to accommodate the audience and context needs.
- To learn how to communicate verbally to clients in a friendly manner.
- To learn how to write texts for a range of communicative reasons.
- To learn how to interpret and use information from texts.
- To learn how to supervise POS operations.
- To learn how to supervise promotional activities.
- To learn how to describe and apply the management function.
- To learn how to recruit and select candidates.
Qualifications
Experience
- Minimum of 5 years’ experience in a managerial position
- Knowledge and experience in the management of inventory, buying, staff, merchandising and costs and profitability of a business.
- Understanding of the FMCG environment and related legislation will be advantageous.
Knowledge and Skills
- Management of perishable products
- Understanding of the retail consumer behaviour and buying trends
- Excellent verbal and written communication skills
- Excellent interpersonal skills
- Exceptional customer service and people management skills
- Understanding of business reporting
- Knowledge of computer systems
go to method of application »
Job Objectives
BUSINESS ACUMEN
- Understands and manages relationships between Key Performance Areas (Sales, Stock, Expenses, People and Compliance Management).
- Analyses and interprets reports and financial statements, such as the Profit and Loss, admin related reports and dashboards to monitor branch performance and identify areas for improvement.
- Takes corrective action, within scope, to improve input and results as needed.
- Implements admin goals and standards at store level.
- Identifies cost saving opportunities and feedbacks to Regional Manager.
- Assesses and improves the efficiency and effectiveness of administration processes.
- Compiles and presents monthly and quarterly reports to the Regional Manager with recommendations, actions plans, deadlines and associated accountabilities.
RISK MANAGEMENT
- Ensures that stores comply with legal and regulatory requirements.
- Conducts routine store audits that check standards and adherence to policies and procedures on, but not limited to, stock receiving, stock control, Point of Sale, cash office and general store administration.
- Ensures that plans to reduce shrinkage and waste are adhered to and remedial action is taken where required.
- Follows up on any actions / plans to mitigate risk.
- Ensures that all branch filing is done timeously and correctly as per policy and set standards.
- Investigates incidents and potential fraud.
- Ensures that asset registers are maintained.
- Ensures all Health and Safety requirements are in place and managed according to Health and Safety legislation.
- Ensures housekeeping of storerooms, back office and cash office are in line with standards.
STOCK LEDGER
- Schedules and plans for stock takes.
- Supervises stock takes.
- Investigates the validity and accuracy of the reconciliation.
- Analyses the stock take reconciliation to determine reasons for out of line situations.
- Corrects out of line situations through an action plan with the branch and regional management.
PEOPLE MANAGEMENT (PEOPLE CENTRICITY)
- Conducts routine store visits to coach and guide employees on upholding / rectifying administrative and compliance standards.
- Optimises resources for improved productivity and goal achievement.
- Participates in the recruitment process for branch employees, particularly store management and stock controller roles.
- Ensures that employees are trained in accordance with training plans and job curricula.
CUSTOMER SERVICE (CUSTOMER CENTRIC APPROACH)
- Ensures all stores deliver exceptional customer service through embedding and recognising desired behaviours.
- Ensures customer complaints are expressly dealt with.
COLLABORATION AND COMMUNICATION
- Collaborates with the regional team to develop plans for enhancements or remedy.
- Communicates clearly with branch employees on related administrative standards.
Qualifications
Essential
Highly beneficial
- Business degree or Retail Management qualification.
Experience
Essential
- 2+ years experience in a middle management or store management role.
- At least 2+ years of retail branch manager experience.
- Proven experience in regional or multi-unit retail management.
go to method of application »
Job Objectives
End-User Support:
- Provide prompt and courteous support to end-users via various channels, including phone, email, and in-person.
- Assist users with hardware and software issues, troubleshoot problems, and guide them through solutions.
Technical Support:
- Provide sound technical support pertaining, diagnosing, and resolving hardware and software issues on desktops, laptops, printers, and other IT equipment.
- Install, configure, and maintain computer systems and applications.
- Install, upgrade, and configure software applications.
- Ensure that software is up to date with the latest patches and updates.
- Provide remote support to users in different locations, utilizing remote desktop tools and collaboration software.
- Assist in enforcing IT security policies and procedures.
System Documentation:
- Create user guides and documentation for common technical issues.
Collaboration with IT Teams:
- Collaborate with other IT teams to escalate and resolve complex issues.
- Participate in projects related to system upgrades, implementations, store openings, store revamps and stock takes.
User Training:
- Conduct training sessions for end-users on IT best practices, new software applications, and security awareness.
Qualifications
- Grade 12 certificate with A+, N+ or equivalent certification or relevant experience in general IT technical support - (essential)
- Degree/Diploma or higher in Information Technology, Computer Science, or a related field – (beneficial)
Experience
- +2 years' experience in a technical support role or similar, with some knowledge relating to system hardware and software support - (essential).
Knowledge and Skills
- Sound understanding of MS Windows Support and Configurations - (essential)
- Strong proficiency in MS Office 365 – (essential)
- Experience intechnical support and troubleshooting related to hardware and software - (essential)
go to method of application »
Job Objectives
Sales maximization
- Consistently maximize branch gross profit through effective management of key gross profit drivers.
- Maintain stock holding days and stock ordering within required parameters.
- Maintain 100% consistency and adherence to stock price changes.
- Take corrective action to address sub-standard sales staff performance.
Minimization of wastage and in-store markdown (accountable losses) and shrinkage (unaccountable losses)
- Identify all wastage as per the weekly wastage report and implement corrective steps to minimize wastage.
- Ensure appropriate measures are implemented to minimize shrinkage for all known high shrinkage items and other items identified as per stock take counting reports.
Branch sales reporting
- Provide timely and accurate reporting to the Regional Retail Manager.
- Identify improvement opportunities and possible challenges, making recommendations for corrective action to proactively address these.
Effective merchandising and stock availability assurance
- Ensure that the branch is merchandised according to company layouts and standards.
- Promotional displays are erected and placed as per buyers’, suppliers and company requirements.
- In consultation with the Regional Manager, proactively plan, monitor, and maintain consistent stock range availability and movement according to demand and make alternative arrangements for stock shortages, e.g. inter-branch transfers (IBTs).
Meeting customer expectations
- Maximize customer loyalty by creating a consumer-friendly environment through effective people and process utilization.
People Management
- Lead, motivate, coach, and enable direct reports to meet profitability and customer service standards.
- Train and develop direct reports according to the core competencies of their roles and ensure coordination of training and the delivery thereof is done in a professional manner.
- Correctly manage and respond to all disciplinary issues and grievances, when required, in a timely manner.
Housekeeping, health and safety, and compliance assurance
- Comply with hygiene and housekeeping standards at all times.
- Consistently adhere to audit and required legislative standards and statutory requirements.
Qualifications
Essential
Experience
Essential
- At least two (2) years of retail sales management or supervisory experience.
Knowledge and Skills
- Excellent communication and interpersonal skills.
- Sound numeracy and retail sales skills.
- Bilingual, preferably fluent in Afrikaans and English.
- Competent in supervising others and leading others, as well as in administrative tasks.
- Excellent customer service skills.
- Knowledgeable in payment procedures (e.g. cash, cheque, bank card, credit cards, coupons, vouchers).
- Knowledge of supply chain and merchandising standards and principles.
- Knowledgeable of regulatory requirements of various Money Market Transactions.
- Sound knowledge of safety regulations and hygiene standards.
- Branch-specific retail systems (e.g. ShopPos; OBS).
- Handling of payments (processes and procedures).
go to method of application »
Job Objectives
Sales maximization
- Consistently maximize branch gross profit through effective management of key gross profit drivers.
- Maintain stock holding days and stock ordering within required parameters.
- Maintain 100% consistency and adherence to stock price changes.
- Take corrective action to address sub-standard sales staff performance.
Minimization of wastage and in-store markdown (accountable losses) and shrinkage (unaccountable losses)
- Identify all wastage as per the weekly wastage report and implement corrective steps to minimize wastage.
- Ensure appropriate measures are implemented to minimize shrinkage for all known high shrinkage items and other items identified as per stock take counting reports.
Branch sales reporting
- Provide timely and accurate reporting to the Regional Retail Manager.
- Identify improvement opportunities and possible challenges, making recommendations for corrective action to proactively address these.
Effective merchandising and stock availability assurance
- Ensure that the branch is merchandised according to company layouts and standards.
- Promotional displays are erected and placed as per buyers’, suppliers and company requirements.
- In consultation with the Regional Manager, proactively plan, monitor, and maintain consistent stock range availability and movement according to demand and make alternative arrangements for stock shortages, e.g. inter-branch transfers (IBTs).
Meeting customer expectations
- Maximize customer loyalty by creating a consumer-friendly environment through effective people and process utilization.
People Management
- Lead, motivate, coach, and enable direct reports to meet profitability and customer service standards.
- Train and develop direct reports according to the core competencies of their roles and ensure coordination of training and the delivery thereof is done in a professional manner.
- Correctly manage and respond to all disciplinary issues and grievances, when required, in a timely manner.
Housekeeping, health and safety, and compliance assurance
- Comply with hygiene and housekeeping standards at all times.
- Consistently adhere to audit and required legislative standards and statutory requirements.
Qualifications
Essential
Experience
Essential
- At least two (2) years of retail sales management or supervisory experience.
Knowledge and Skills
- Excellent communication and interpersonal skills.
- Sound numeracy and retail sales skills.
- Bilingual, preferably fluent in Afrikaans and English.
- Competent in supervising others and leading others, as well as in administrative tasks.
- Excellent customer service skills.
- Knowledgeable in payment procedures (e.g. cash, cheque, bank card, credit cards, coupons, vouchers).
- Knowledge of supply chain and merchandising standards and principles.
- Knowledgeable of regulatory requirements of various Money Market Transactions.
- Sound knowledge of safety regulations and hygiene standards.
- Branch-specific retail systems (e.g. ShopPos; OBS).
- Handling of payments (processes and procedures).
go to method of application »
Job Objectives
- Stock control
- Dispensing (under supervision of a pharmacist)
- Administration
- Housekeeping
- Frontshop service
Qualifications
Essential:
- Qualified as a Post Basic Pharmacist Assistant.
- Registered as a Post Basic Pharmacist Assistant with the South African pharmacy council.
Experience
- Two years+ experience working in a similar role.
Knowledge and Skills
Essential:
- Customer service orientated
- Dispensing knowledge
- Knowledge of dispensing systems and ordering systems
Desirable:
- Knowledge of Retail/ FMCG operations
Method of Application
Use the link(s) below to apply on company website.
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