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Motus is South Africa’s leading automotive group, employing over 16 700 people globally.
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Position Overview
Management of Finance staff
- Ensure that the Finance Executive, RFM/ FMs manage the Accountants and other finance staff appropriately
- Ensure that Finance Executive, RFM do regular dealership visits
- Ensure all Finance Executive, RFM/ FMs have proper job descriptions
- Ensure all Finance Executive, RFM/ FMs are aware of policies and procedures to be adhered to
- Quarterly performance appraisals to be done with Finance Executive, RFM/ FMs
- Ensure training is done with Finance Executive, RFM/ FMs and other admin support staff
- Ensure Finance Executive, RFM/ FMs are aware of deadlines and are submitting reports timeously according to monthly deadlines
- Recruit, interview and hire finance staff
- Manage talent and succession planning
- Provide adequate training to all finance staff
Financial Analysis
- Provide the Divisional Managing Director with detailed Management accounts on a monthly basis
- Analyze Management accounts and advise Divisional Managing Director of KPA’s, make recommendations
- Analyze Gross Profit Margins and advise Divisional Managing Director accordingly
- Analyze expenses by comparing to previous year and budget figures and advise Divisional Managing Director, accordingly
- Analyze key expense accounts in detail and ensure procedures are in place to limit wastage
- Ensure Finance Executive, RFMs/ FMs are reviewing Management Accounts on a regular basis and advising Divisional Managing Director of KPA’s not met and expenditure
- Maintain the standard chart of accounts
- Ensure all monies written off are authorized and reported adequately
- Provide Divisional Managing Director with recommendations to achieve profits
- Highlight loss making dealers and assist with decisions regarding long-term viability
- Perform due diligence of potential new businesses and advise Divisional Managing Director accordingly
- Manage financial planning and analysis through creation of reports, software implementation and tools for budgeting and forecasting
Safe guarding Assets & Risk management
- Ensure levels of authority is adhered to
- Implement and maintain sufficient internal controls to safe guard assets:
- Ensure that all physical vehicle stock counts & parts perpetual counts are performed in-line with company policy
- Ensure that cash procedures are in place at dealerships
- Ensure that a proper fixed asset register is maintained, fixed assets are labeled and physically verify assets at least once a year
- Ensure that Capex forms are authorized before ordering assets and that disposals are duly authorized
- Oversee the annual insurance renewal process and ensure appropriate coverage is maintained at all times.
- Ensure that dealerships have sufficient security measures in place to protect assets.
Review Monthly GL recon File (Balance Sheet)
- Review GL recon Files for each Dealership every 2ndmonth
- Ensure Dealer Principal, Divisional Managing Director and CFO gets a copy of the monthly review
- Ensure that all supporting documents are included in the GL recon file
- Ensure that GL recon files are complete and standardized across the Division
- Ensure that all queries older than 30 days are resolved and escalate if necessary
- Ensure that the Divisional Managing Director and CFO are aware of any material problems on the Balance Sheet
- Give guidance on what is expected to be included in the monthly General Ledger recon file and monitor that the files and related information are of a high standard
Specific Role Responsibilities
Review Creditors reconciliations
- Review Creditors Reconciliations on a spot check basis
- Ensure that all items outstanding longer than 30 days are resolved
- Ensure that optimum payment terms or settlement discounts have been negotiated
- Ensure proper SLAs are in place with suppliers
- Ensure that cashflow is well managed
- Ensure that letters to Suppliers with terms and conditions are sent out every 3 months
- Manage and approve all contracts entered into by the dealer
- Ensure that contracts are authorized in-line with the delegation of authority
- Ensure all contracts are reviewed by Motus Retail division’s Legal Department and properly authorized
- Ensure supplier pricing is reviewed at least every 6 months
- Authorize payments and EFT where applicable
- Ensure that preferred suppliers are used where possible
- Review all expenses within the business with a view of reducing costs and improving efficiency.
- All non-business costs must be recovered from the relevant individual.
- Analyze key expense accounts in detail and ensure that procedures are in place to limit wastage
Review Debtors
- Review the debtors age analysis and follow up on all long outstanding debtors
- Be the escalation point for finance teams for debtors’ accounts where set credit parameters have not been complied with
- Directly engage with manufacturer sales teams for any rebate claims denied or not paid
- Ensure that procedures and processes are in place to facilitate accurate and timely recording and submission of warranty claims. Communicate with staff members all minimum requirements (including documentation and parts to be kept for audit purposes) for submission of claims that need to be adhered to
- Ensuring the company policy is adhered to in respect of any credit lines extended to customers and continually reviewing the appropriateness of lines of credit already opened
HR, Payroll and commission structures
- Work with Human Resources to ensure appropriate legal compliance
- Draft commission structures to be approved by the Divisional Managing Director on a regular basis
- Ensure commissions are properly measured on an ongoing basis
- Ensure that all staff, Managers and Dealer Principals gets a copy of the final commission structures
- Ensure that commission structures drive the correct behavior in terms of business approved KPI’s
- Review increases before submitting to Divisional Managing Director, CFO and CEO for final approval
Ensure Policies & Procedures are adhered to
- Ensure that there is proper segregation of duties
- Access Policies and Procedures on a regular basis to ensure objectives are still achieved
- Ensure that new Policies & Procedures are implemented with immediate effect
- Report all Policies and Procedures not adhered to immediately
Review systems and internal controls regularly
- Access Internal controls on a regular basis to ensure objectives are still achieved
- Ensure that new internal controls are implemented with immediate effect
- Report all internal controls not adhered to immediately
- Ensure that specific journals and credit notes are authorized
- Be the first point of contact for any matters that need to be escalated upwards by internal or external auditors
- Sign off on all internal and external audit reports and ensure that any findings are addressed timeously and remedial action is applied across operations
- Action and resolve any control deficiencies identified or pointed out by auditors or employees
- Perform dealer visits and discuss with management areas of concern picked up or highlighted during dealership reviews and visits
Review Budgets and Forecasts
- Provide finance staff with appropriate parameters
- Ensure annual budgets and quarterly forecasts are done properly by Finance Executive, RFM/ FM’s
- Review annual budgets together with the Divisional Managing Director
- Present budget and forecasts to CEO and CFO
Taxation:
- Provide guidance to finance teams for interpretation and application of Taxation laws and provisions
- Review deferred tax and current tax entries that need to be processed to retained earnings for each dealer
- Review of tax computations reported to Motus in Hyperion packs
- Be up to date with new taxation legislation that has an implication to the group’s financial information or reporting
- Provide the Retail Head Office with completion of tax computations for calculation of provisional tax payments
- Review VAT, tax and PAYE and ensure accuracy, completeness and validity. Also ensure that recons are performed by FMs/ Accountants on a monthly basis.
Reporting
- All reporting is ultimately the responsibility of the Divisional Managing Director for the specific division
- Ensure timeliness and accuracy of financial and management reporting
- Ensure that all deadlines are met without exception
- Ensure the Dealership Accountants and Finance Executive, RFM/ FMs are trained on reporting
- Review and sign off of weekly / monthly flash and final reported numbers together with the Divisional Managing Director
- Conduct monthly analytical reviews of financial results and compare against budgets / prior year / industry movements / manufacturer targets and benchmarks
- Providing guidance to Finance Executive, RFM & FMs on application of MOTUS accounting policies and taking the lead on complex accounting / finance related matters
- Ensure that monthly reported figures accurately and fairly present the results of the business operations
- Communicate with IT, business heads and finance teams on any issues or challenges identified relating to the DMS
- Preparation of annual budgets and forecasts based on inputs from EXCO and Dealerships
- Operationalize and interpret budgets for DPs and departmental heads
- Assist in preparation of annual financial statements by facilitating an easy and efficient flow of information between Head Office, the auditors and dealership accountants
- Review and approve monthly uploads of the Hyperion financial information uploaded
- Drive the BBBEE compliance and improvement in scoring
- Measure, monitor and appoint staff in line with EAP targets
- Drive all sustainability projects within the Division and look at projects at improving greening initiatives with the dealerships
Other
- Enhance and implement financial and accounting processes, tools and controls
- Responsible for all ad hoc queries received from Motus
- Assist Finance Executive, RFM/ FMs with queries that they cannot get resolved timeously
- Report all risks to Divisional Managing Director/ CFO timeously
- Be pro-active to design and implement more efficient ways of working for Dealership Accountants and Finance Executive, RFM/ FMs
- Ensure that dealerships adhere to all statutory and regulatory requirements
- Ensure that the Companies best interest is always first priority
- Due to the responsibility of your job, there are always going to be issues outside of your job description that need to be addressed that you will be held responsible for
Qualifications and Experience
Knowledge, Skills and Qualifications:
- BCom (Hons) in Finance, CA (SA), CIMA or equivalent.
- In depth knowledge of IFRS and application thereof.
- Knowledge of the South African Income Tax Act and VAT Act.
- Computer proficiency (Advance Excel, Word, PowerPoint, accounting packages).
- DMS knowledge (Autoline, Drive, Automate) is an advantage.
- Hyperion experience is an advantage.
- Ability to drive and implement new projects and EXCO resolutions. Must be able to operationalise Board and EXCO resolutions and have the ability to report on operational implications, adoption and take up within operations and provide recommendations.
- Ability to interpret and analyse complex operational and financial business scenarios.
- Minimum of 5 years’ experience in a senior finance role, 2 of which must be at a strategic level within a dealership Group.
- Strong leader with good business acumen and the ability to steer and mentor a finance team and advise & support the Franchise Executive as well as draw the best outputs from the team and individual team members.
- Participate in key decisions pertaining to strategic initiatives, operating model and operating execution
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Specific Role Responsibilities
OBJECTIVES AND KEY TASKS
Improved Profitability:-
- To ensure that all required parts for any particular repair or service and additional accessories are offered to customers.
- To ensure stock is kept safe and in first class condition.
- Ensure that a receipt, payment or authorised signature is received for all issues.
Customer Service and Satisfaction:-
- To ensure that all customers are shown the utmost courtesy and consideration.
- To ensure that all issues are in first class condition and suitable for use for which purchased.
Cost Control:-
- To ensure stock is kept in good condition .
- To ensure that stock is only issued in accordance with policy regarding payment or charge.
- To guard against unauthorised withdrawal from stock.
- To maintain stock control system.
- To care for stock control, plant and record systems.
MAIN JOB FUNCTIONS
- Staff:- To assist all company staff in parts identification and, if required, replacements.
- To assist in training new parts persons.
Administration:-
- To ensure all paperwork, documentation, requisitions are properly recorded within stock control system.
- To ensure that all credit sales are made to an authorised signatory or approved account.
- To keep all parts catalogues, manufacturers lists, etc. updated and tidy.
Communications:-
- To ensure Parts Manager is kept aware of stock movement.
- To notify Parts Manager of any difference noted when inspecting incoming goods.
- To maintain good helpful relationships with all customers and their representatives.
Marketing:-
- To assist if required in any marketing activity as required.
Finance:-
- To ensure all transactions take place according to company policy.
- To ensure security of all cash and cheques received.
- To be numerate and literate at the clerical level required.
- To understand basic vehicle layout, function and location of parts.
- To be able to identify parts.
- To have received training in standard stock-keeping system used.
- To use stock control and location equipment.
- To be capable of courteous service to customers.
Qualifications and Experience
- 2-3 years experience as a Parts Salesperson
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The responsibilities of a Foreman include the following tasks:
- Recruits hire and motivate qualified service technicians.
- Assists technicians in developing their skills.
- Understands keeps abreast of, and complies with all regulations that affect service operations, such as hazardous waste disposal, OHSA Right-to-Know, etc.
- Understands and ensures compliance with manufacturer warranty and policy procedures.
- Ensures that all department employees receive appropriate manufacturer training.
- Conducts regular performance reviews for all technicians in accordance with dealership guidelines.
- Ensures that all repairs are assigned to technicians in an equal and fair manner.
- Provides technical support for technicians when necessary.
- Ensures repairs are charged out correctly.
- Checks progress of each repair order throughout the day.
- Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
- Road tests vehicles to quality-check work performed.
- Accounts for all documents; ensures that none are missing, and all are processed correctly.
- Establishes and maintains customer follow-up programs to confirm satisfaction with the service experience.
- Handles all customer complaints within 24 hours, informing other managers as appropriate.
- Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts.
- Monitors technicians' daily productivity reports and corresponding payroll records.
- Monitors shop conditions, including cleanliness, safety, and the condition of shop equipment. Reports problems to the service manager or dealer.
- Ensures the proper care, storage, and inventory of special tools.
- Keeps abreast of new equipment and tools available and recommends purchases.
- Fills in for service advisor and dispatcher when necessary.
- Attends manager's meetings as requested.
- Strives for harmony and teamwork within the department and with all other departments.
- Maintains a safe work environment.
- Maintains professional appearance.
- Other tasks as assigned.
Qualifications and Experience
Minimum Qualifications and Experience needed:
- Qualified Technician
- Must have workshop Foreman experience
- KIA/ Hyundai Experience advantageous
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The responsibilities of a Bookkeeper include the following tasks:
Responsible to control the full debtor’s function at the dealership, such as (but not limited to):
- Prepare, report and consolidate financial statements:
- Generate trial balances and reconciliations.
- Accurately prepare and review all reconciliations.
- Ensure all accruals and journal entries up to date.
- Prepare cost allocations for payments and deposits.
- Manage all payments and allocation of receipts (i.e. cheques, electronic fund transfers etc.)
- Control fixed assets and follow up on outstanding vehicle debtors:
- Calculate all additions, disposals and depreciation of assets.
- Align all physical assets with asset register.
- Ensure that depreciation calculation agrees with nominal account.
- Vehicle debtor queries actioned within specified timeframe.
- Assist FM/DP with management of daily, operating and annual financial reports, meeting applicable timelines.
- Handle insurance administration including investigation of insurance claims, responsible for 3rd party payments, and accurate recovery of excesses.
- Reconcile stock:
- Prepare and/or review vehicle, parts and asset stock-takes.
- Process credit notes, do parts creditors recon and follow up on variances.
- Reflect vehicle stock accurately and timeously in nominal ledger; reconciliation of nominal ledger accounts and follow up on variances.
- Calculate depreciation on demo vehicles (ensure stock is accounted for against NRV).
- Calculate and forecast provisions (used obsolescence, fleet claims ageing, warranty ageing etc)
- Prepare audit schedules for auditors and assist them in finalising audits.
- Process credit notes, do warranty recon and follow up on variances.
- Calculate and submit monthly VAT Recon.
- Review FSP calculations
- Cash Management
- Maintain good housekeeping within department in terms of ensuring that financial documents and records are filed and archived for easy accessibility.
- Ensure that the correct accounting policies and procedures are followed at all times.
Qualifications and Experience
Minimum Qualifications and Experience needed:
- Senior Certificate with Mathematics and Accounting is minimum.
- Certificate in Bookkeeping or Accounting (or relevant equivalent NQF5+ qualification) is preferred.
- Qualification in Finances, advantageous.
- Previous Bookkeeping Experience within the automotive industry required
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The responsibilities of a Sales Executive include the following tasks:
- Greet customers arriving at the dealership
- Showcase the dealership’s vehicles and explain their features and warranties to customers
- Answer customer questions about cars, and the purchase process
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Negotiate car prices and trade-in values for customers’ vehicles
- Coordinate with the finance department to determine each customer’s financing and ownership options
- Contact past customers to ensure they are satisfied with their vehicles
Qualifications and Experience
Minimum Qualifications and Experience needed:
- Matric
- Previous Vehicle Sales Experience and Internet Sales Experience
Skills and Personal Attributes
- Minimum requirement:
- Valid driver’s license
- Computer literate
- Good communication skills
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The responsibilities of a Financial Manager include the following tasks:
- Prepare and report financial statements to Division, H.O., and auditors (internal and external).
- Prepare and complete various weekly, monthly, and annual financial statements.
- Complete monthly management reports.
- Compile management accounts, including budgets, cash flows, variance analysis, and commentaries.
- Produce financial and management information.
- Maintain the integrity and reliability of the financial data.
- Ensure that month-end cut-offs are compliant in terms of company policies.
- Manage the effective and timely provision of financial, statutory, and sustainability reporting including cash flows, variance analysis, and commentaries.
- Oversee accurate reconciliation of all financial records to enable verification of the validity of transactions and to take appropriate action where required.
- Prepare and complete financial budgets for the dealership in conjunction with departmental managers and other stakeholders.
- Ensure effective and efficient administration of operational costs within budget, identify areas of financial and operational risk, and escalate appropriately.
- Supervise cash management activities.
- Responsible for co-signatory of payments with Dealer Principal by approved policies and procedures.
- Manage and report on progress against the operational budget in liaison with the Dealer Principal.
- Analyse and interpret financial information:
- Complete analysis of financial data to understand and compare business results; interpret and analyse financial data to draw conclusions and trends from the financial analysis.
- Complete profit and loss analysis.
- Complete and update daily cash flow statements to establish working capital requirements.
- Assist in the preparation and timely filing of all internal accounting and financial reports for governmental and regulatory bodies.
- Accurately calculate and process VAT, provisional tax, etc.
- Establish and monitor internal controls.
- Implement corporate governance and compliance policies and processes to identify and manage risks and expose liabilities.
- Manage and control the administration and financial processes within the dealership.
- Conduct reconciliation of vehicles, parts, and service assets, verify against accounting records, and address all anomalies with senior line management.
- Manage supplier and customer relationships; ensuring effective debtors and creditors processes are in place and adhered to.
- Identify opportunities to minimize cost and increase revenue.
- Manage the security of all assets within direct control, i.e. cash, and fixed assets, in line with approved policies, processes, and procedures.
- Attract, retain, appraise, train, coach and develop finance and administration team members.
Qualifications and Experience
Minimum Qualifications and Experience needed:
- BCom degree with Accounting NQF7+.
- Recognised Management/ Leadership Diploma or Certificate – an advantage
- 5+ years' accounting/ financial management experience in similar environment
- Relevant experience in the Commercial Vehicle Industry.
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Specific Role Responsibilities
PROCESS
- Report directly to the National Technical Manager
- Daily rental VOR management
- VOR escalation and follow-up
- Feedback to clients and expectation management
- Set-up meetings with small, medium and large fleet customers to ensure SLAs are being met
- Receive the rental downtime billing from all fleet customers
- Negotiate and ensure that the downtime billing is accurate and obtain approval from different business entities (Parts, Technical)
- Where applicable, charge back dealers for avoidable downtime
- Implement systems and procedures to avoid unnecessary downtime from dealers
- Build and maintain a good relationship with dealers
- Quarterly meetings with Leasing companies to maintain a professional relationship.
- Annual Fleet customer workshop audits with detailed reports and feedback to the National Technical Manager
- Identify possible training shortages within the rental workshops and raise with the Training department
- Escalate Goodwill requests in line with current policy and procedures
- Escalate identified product concerns to Technical in detail
- Manage all VOR’s end to end
- Provide weekly/monthly reports to fleet managers
- All visits to be documented, and minutes on the EDVR
- Analyse daily reports of CDK
- Engage with PDC procurement team on back orders parts
FINANCE
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial wastage related to rental downtime.
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction offinancial wastage.
CLIENT
- Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.
- Assist in the resolution of customer concerns at OEM and dealer level.
- Build sustainable relationships with Dealer staff that contribute to a culture of customer service excellence.
PEOPLE
- Own and live up to company values.
- Participate and provide expertise to a culture of work centric thinking, productivity, service delivery and quality management.
- Participate in forums/discussions that positively contribute to knowledge improvement. Provide advice and support with the management of change and offer operational support where required.
Qualifications and Experience
Minimum Experience
- 3 - 5 years' experience in a similar environment
Minimum Qualification
- Matric
- Related job training and experience
Preferred Experience
- Customer relations
- General dealer operations
- Fleet/Rental business
Preferred Qualification
- Higher Diploma: Management
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GENERIC JOB OUTPUTS
PROCESS
- Achieve and exceed M/Importer sales targets.
- Adhere to current legal compliance, e.g. FICA regulation, POPI Act and Consumer Protection Act (CPA) and others.
- Analyse, interpret and produce detailed reports that explain trends, discrepancies and inconsistencies.
- Apply and utilise systems, resources and products in a manner that contributes to efficient and effective service delivery, optimised quality of services rendered and maximise profitability.
- Apply knowledge of products, techniques and related processes to manage a team`s outputs aligned with key performance indicators.
- Determine, create and track performance criteria and establish an evaluation method using benchmarks to measure and improve area specific operational efficiency.
- Develop and ensure the execution of marketing plans and initiatives, supporting the marketing strategy and organisational objectives
- Develop and monitor the implementation of business plans, ensuring the effective translation of organizational plans into functional plans and best practice.
- Develop tactical strategy and delivery plans to support multi-functional strategic objectives in conjunction with other business units.
- Ensure company's image and reputation are protected at all times.
- Ensure effective usage of CRM and sales activity management systems.
- Ensure that the market value of vehicle stock are accurately calculated for profitable costing estimations.
- Implement corporate governance, compliance, integrity and ethics policies in multiple practice areas in order to identify and manage risk liabilities.
- Maintain correct inventory levels to achieve and exceed set budget.
- Manage and report on sales and financial performance.
- Manage M/Importer relationships.
FINANCE
- Contribute to the development of a budget aligned to key market indicators.
- Contribute to the development of functional/dealership budget, develop an aligned department (tactical) budget, monitor effectiveness, report on variances and adjust.
- Contribute to the setting of budgets, minimise expenditure and manage costs and assets effectively.
- Ensure financial results are achieved and exceeded in line with agreed budget.
- Ensure satisfactory audit results are achieved by dealership(s).
- Grow turnover and units volumes while ensuring that this growth improves bottom line.
- Manage all dealership assets.
- Manage networking capital.
- Plan and implement a cycle of constant cost improvements in area of responsibility.
CLIENT
- Ensure that the business is evolving to meet changing customer expectations in terms of digital platforms.
- Advise on and provide support to ensure the effective resolution of customer queries in order to ensure customer satisfaction and retention.
- Achieve and exceed M/Importer target in alignment with Customer Service Index.
- Develop and ensure implementation of practices, which build service delivery excellence and encourage others to provide exceptional customer service.
- Develop and manage sustainable relationships with customers that contribute to a culture of customer service excellence.
- Manage client relationships and data basis (CRM system).
- Plan and deliver services and/or products that create a culture which aims to exceed customer' expectations in the business.
- Prepare service delivery excellence plans for customers and ensure implementation.
PEOPLE
- Actively demonstrate leadership through personal involvement, commitment and dedication in support of organisational values.
- Be a member of relevant company and stakeholder groups and communities, and provide positive contributions.
- Create an engaging, enabling and productive work climate aligned to the employee value proposition.
- Develop and implement change management initiatives.
- Develop and implement people strategies in line with service delivery, performance objectives and budgets.
- Implement and manage workforce planning, recruitment, learning and development, performance
- management, reward and recognition and employee relations to ensure an optimal working environment.
- Manage workforce planning aligned with talent management strategies, including recruitment, learning and development, performance management, reward and recognition and employee relations to ensure an optimal working environment.
- Own and live up to company values.
- Reach transformation targets.
Qualifications and Experience
Minimum Qualification
- Matric and any relevant tertiary qualification.
Minimum Experience
- 5 - 8 years' experience in a similar environment, of which at least 2 - 3 years' supervisory / team lead experience
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Specific Role Responsibilities
- Cleaning of vehicle interior and exterior to our high standards on showroom floor
- Vehicle quality control, including identification and reporting of expired license vehicles, service due and any other issue that does not conform to our quality standards also including vehicles received from other locations and or suppliers.
- Refueling vehicles, checking tyre pressure and oil/water/other fluids.
- Delivering vehicles to customers and internally to other branches in accordance with our procedures.
- Delivering to and fetching of documentation from banks, suppliers, Internal within the company and customers.
- Maintaining cleanliness of premises.
- Maintaining the integrity of the company by behaving ethically and safeguarding the assets and interests of both the business and our customers .
- Other duties on request of the Branch Manager.
Qualifications and Experience
Minimum Experience
- 2 years' and more of relevant experience
Minimum Qualification
Minimum Requirement
- Valid, unendorsed Code 8 driver’s license (at least 2 years old)
- Computer literate (basic level will suffice)
- Must be fully bilingual and able to communicate with customers effectively in English.
- Able to read a map.
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The responsibilities of a Sales Executive include the following tasks:
- Greet customers arriving at the dealership
- Showcase the dealership’s vehicles and explain their features and warranties to customers
- Answer customer questions about cars, and the purchase process
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Negotiate car prices and trade-in values for customers’ vehicles
- Coordinate with the finance department to determine each customer’s financing and ownership options
- Contact past customers to ensure they are satisfied with their vehicles
Qualifications and Experience
Minimum Qualifications and Experience needed:
- Matric
- Previous Nissan Experience advantageous
Skills and Personal Attributes
Minimum requirement:
- Valid driver’s license
- Computer literate
- Good communication skills
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Job Description
- The Service Advisor will be responsible to maximize service sales and maintain high levels of customer satisfaction by doing the following:
- To maximise service sales by using professional sales techniques
- To ensure the security of cash taken
- To create customer confidence in the brand by ensuring professional and knowledgeable performance To ensure the highest level of efficiency and courtesy when dealing with the customer
- To record customer's details and requirements accurately by means of a Job card
- To record and update service history and vehicle details accurately
- To carry out a physical inspection of the vehicle with the customer (damages to be noted) Mileage of vehicle to be noted on the job card on inspection of the vehicle
- To perform daily follow-ups with customers
- To keep clients updated throughout the day regarding vehicle progress
- To ensure completed jobs are not released without verified payment
- To ensure all CPA documentation is completed correctly as required by the Law
- To ensure the Company's quoting policy is adhered to
- To ensure payment arrangements are confirmed prior to commencement of job Confirm type of job before opening job card If customer has service / maintenance plan, ensure authorization is received Ensure costing's correct as per costing Matrix / authorization Obtain authorization from customer for any additional work required
- To ensure cash sale policies are adhered to Control your vehicles on the work-in-progress report Deposits to be taken on jobs over R 5,000 Ensure deposits of no less than 50% taken from customers on quotes exceeding R 5,000 Ensure that repair waiver forms are completed and signed by the customer
- To ensure filing system is up to date
- Ensure all warranty job cards are given to Warranty Clerk daily All costings must be done on a daily basis and especially prior to collection All labour hours should be costed on carry overs daily Communicate up-sell items to the customer with correct authorizations
Specific Role Responsibilities
Qualifications and Experience
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GENERIC JOB OUTPUTS
PROCESS
- Analyse, interpret and produce detailed reports that explain trends, discrepancies and inconsistencies.
- Ensure business retention through the application of various sales techniques such as product comparisons and changing perceptions.
- Ensure effective communication and customer understanding of organisational brand messages, products and services to achieve sales targets and goals.
- Develop tactical strategy and delivery plans to support multi-functional strategic objectives in conjunction with other business units.
- Direct the implementation of brand awareness and corporate identity.
- Ensure effective client and stakeholder feedback policies, frameworks and practices exist and are acted on timely.
- Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products.
- Develop and refine the business strategy to ensure market relevance and profitability; driving effective implementation to realise results.
FINANCE
- Contribute to the setting of budgets, minimise expenditure and manage costs and assets effectively.
- Drive sales targets and overall profitability.
- Ensure effective and efficient administration of operational costs within budget , identify areas of financial and operational risk and escalate appropriately.
CLIENT
- Develop and manage sustainable relationships with customers that contribute to a culture of customer service excellence.
- Plan and deliver services and/or products that create a culture which aims to exceed customer' expectations in the business.
- Prepare service delivery excellence plans for customers and ensure implementation.
PEOPLE
- Create an engaging, enabling and productive work climate aligned to the employee value proposition.
- Develop and implement change management initiatives.
- Develop and implement people strategies in line with service delivery, performance objectives and budgets.
- Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensure an optimal working environment.
- Own and live up to company values.
Qualifications and Experience
Minimum Qualification
Minimum Experience
- 5 - 8 years' experience in a similar environment, of which at least 3 - 4 years' managerial experience
Skills and Personal Attributes
- A broad understanding of the motor and/or the logistics and /or transport industry and legislation relating thereto.
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Roles and Responsibilities
- Conducting research and prospecting
- Identifying new business opportunities
- Concluding sales contracts
- Developing working relationships with others and building a relationship with trucks body builders
- To ensure that the trucks body builders are OEM approved
- Performing administrative duties
Qualifications and Experience
REQUIREMENTS:
- Must be currently employed as a Commercial Sales Executive and at least 2 years or more
- A successful sales track record, with networking and cold calling as an integral part of the process
- The ideal candidate would someone with excellent networking and negotiating skills (able to go out and source new business)
- Existing data base (advantageous)
- Valid SA driver’s license Code 10 and up is essential
Qualifications:
- Matric/Grade 12 or Equivalent
- Tertiary qualification in line with position (advantageous)
Skills and Personal Attributes:
- Knowledge of the latest ranges in commercial models
- Vehicle financing (advantageous)
- Understanding financial statements and tax implications
- Special licence and registration processing
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GENERIC JOB OUTPUTS
PROCESS AND GOVERNANCE
- Contribute to the development of the appropriate strategy and set target within area of accountability.
- Define standard operating procedures (SOP's).
- Implement and manage endtoend processes.
- Manage all operational risk and risk mitigation initiatives.
- Monitor and report on progress against operational plan and make adjustment where required.
- Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities.
- Resolve problems with the necessary discretion and guidelines.
- Conduct reconciliation of vehicles, parts, and service assets, verify against accounting records and address all anomalies with senior line management
- Manage the security of all assets (including cash) in line with approved policies, processes and procedures.
- Manage the security of all assets within direct control, i.e. cash, fixed assets, in line with approved policies, processes and procedures.
- Monitor and evaluate financial processes for quality and effectiveness and notify stakeholders accordingly.
- Perform reconciliations of financial records to enable verification of the validity of transactions and the appropriate action where required.
- Prepare accurate and timeous reporting in respect of key performance metrics and recommendations to improve operational efficiency.
- Prepare the accurate, timeous and effective input of remuneration including incentives, structures and deductions in compliance with organisational policy.
FINANCE
- Manage financial activities in line with approved policies and procedures.
- Manage, monitor and report on budget variances and provide solutions.
- Authorise and approve all payment and ensure compliancy in terms of company policies.
- Compile management accounts, including, budgets, cash flows, variance analysis and commentaries.
- Ensure accurate billing in respect of accounts and charges, and identify opportunities for saving initiatives.
- Ensure all reconciliations are compiled and reviewed.
- Ensure effective and efficient administration of operational costs within budget, identify areas of financial and operational risk and escalate appropriately.
- Identify opportunities to minimise cost or increase revenue.
- Manage outstanding debtors, cash sales and work in progress to ensure collections are up to date and all risks are identified and actioned
- Manage the sales process around vehicle stock books i.e. invoicing and deal files.
- Manages creditors and ensures all creditors are in line with service level agreements and maximise payment opportunities.
- Manages the vehicles stock books to ensure accuracy in respect of billing and payment of vehicles and ensure that all documentation is compliant in term of
- company policy.
- Prepare VAT returns and ensure all documents are compliant in terms of SARS directives.
- Secure the necessary resources to maintain service standards, facilitate problem solving and achieve objectives within budget.
CLIENT/CUSTOMER
- Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business.
- Plan, manage and monitor processes to ensure customer service excellence.
- Develop and manage key stakeholder relationships that enable achievement of operational objectives.
PEOPLE
- Create an engaging, enabling and productive work climate aligned to the employee value proposition.
- Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensure an optimal working environment.
- Monitor and positively influence and manage change, and offer operational support where required.
- Own and live up to company values.
- Ensure timeous, clear contracting and assessment of performance expectations with direct reports in line with identified objectives.
Qualifications and Experience
Minimum Qualification
Minimum Experience
- 3 years experience in a similar environment.
- Motor Industry Experience
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Specific Role Responsibilities
OBJECTIVES AND KEY TASKS
Improved Profitability:-
- To ensure that all required parts for any particular repair or service and additional accessories are offered to customers.
- To ensure stock is kept safe and in first class condition.
- Ensure that a receipt, payment or authorised signature is received for all issues.
Customer Service and Satisfaction:-
- To ensure that all customers are shown the utmost courtesy and consideration.
- To ensure that all issues are in first class condition and suitable for use for which purchased.
Cost Control:-
- To ensure stock is kept in good condition .
- To ensure that stock is only issued in accordance with policy regarding payment or charge.
- To guard against unauthorised withdrawal from stock.
- To maintain stock control system.
- To care for stock control, plant and record systems.
MAIN JOB FUNCTIONS
- Staff:- To assist all company staff in parts identification and, if required, replacements.
- To assist in training new parts persons.
Administration:-
- To ensure all paperwork, documentation, requisitions are properly recorded within stock control system.
- To ensure that all credit sales are made to an authorised signatory or approved account.
- To keep all parts catalogues, manufacturers lists, etc. updated and tidy.
Communications:-
- To ensure Parts Manager is kept aware of stock movement.
- To notify Parts Manager of any difference noted when inspecting incoming goods.
- To maintain good helpful relationships with all customers and their representatives.
Marketing:-
- To assist if required in any marketing activity as required.
Finance:-
- To ensure all transactions take place according to company policy.
- To ensure security of all cash and cheques received.
- To be numerate and literate at the clerical level required.
- To understand basic vehicle layout, function and location of parts.
- To be able to identify parts.
- To have received training in standard stock-keeping system used.
- To use stock control and location equipment.
- To be capable of courteous service to customers.
Qualifications and Experience
- 2-3 years experience as a Parts Salesperson
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Key Duties and Responsibilities:
- To ensure that the Brand and Dealership is actively marketed and promoted in the target market.
- To penetrate the vehicle market in a well-organized, trained and professional manner.
- To maximize sales by identifying new customers and to maintain current customers.
- To benchmark customer satisfaction and standards of the dealership and OEM are maintained.
- Achieve and exceed targeted unit sales and first gross profit.
Qualifications and Experience
Experience and Qualifications:
- Grade 12.
- 3 years automotive sales experience – preferred with proven track record.
- Valid and unendorsed drivers license.
- Relevant OEM Sales certification will be an advantage.
- Proven track record of an average CSI rating above national.
Skills and Personal Attributes
- Networking skills (Essential),
- Negotiation skills (Essential,)
- Planning and organizing (Essential),
- Computer Literacy (Essential),
- Communication skills (written and verbal) (Essential).
- Selling skills (Essential).
- Work more than 9 hrs per day, to be able to exceed targets.
- Ability to cope with rejection.
- Confidence (Essential).
- Self-motivation and ambition (Essential).
- People Orientated (Essential).
- Cultural Diversity (Essential).
- Sound ability to manager conflict (Essential).
- Entrepreneurial thinking.
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Specific Role Responsibilities
The Accountant will be responsible for:
- Financial Controls
- Safe guarding Assets & Risk management
- Expense Management skills
- Ensure all Policies & Procedures are adhered to
- Administration at dealerships
- Weekly time-sheets and calendar
- Preparation of month end audit file
- Reporting and budgets/forecasts
Qualifications and Experience
- Accounting Degree/Diploma
- Valid driver’s licence
- Minimum 3 years’ experience as an Accountant/ Financial Manager of a large-sized dealership with Parts and Workshop experience
Skills and Personal Attributes
- Automate Character experience and/ or DRIVE experience (pref)
- Advanced EXCEL skills
- Well - developed people management skills
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Specific Role Responsibilities
- Surface Preparation: Clean and prepare vehicle surfaces for polishing, including ensuring that the paint is properly dry before starting the process
- Polishing: Polishing vehicle to restore the paint to a high gloss, removing scratches, swirl marks, and oxidation.
- Buffing: Buff surfaces post-polishing to ensure a smooth and even finish.
- Inspection: Inspect the vehicle’s finish to ensure it meets quality standards, identifying and addressing any imperfections.
- Equipment Maintenance: Maintain and clean polishing equipment and tools, ensuring they are in good working condition.
- Documentation: Keep accurate records of work performed, noting any issues and resolutions.
Qualifications and Experience
Minimum Requirements:
- Grade 12
- Code 8 driver’s license
- 2 years' experience as a polisher in the automotive or panelbeating industry (preferred)
- An excellent command of the English language is essential, both verbal and written
- Computer literate (basic level will suffice)
Skills and Personal Attributes
- Proficiency in using polishing machines and compounds.
- Attention to detail
- Good Communication skills
- High standard of workmanship
- Ability to work independently and as part of a team
Method of Application
Use the link(s) below to apply on company website.
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