Fresh Jobs at Motus Holdings Limited

Specific Role Responsibilities

Daily:

• Come to work with a win-win attitude.
• Sit with Sales managers and F & I Managers daily. Discuss Debtors, deals invoiced, deals pending and activities, applications, trade- in valuations, stock levels, Daily CMS meetings and sales activity planning.
• Every morning check Work-In progress, cash sales for workshop and parts, vehicle debtors, interest.
• Check loan car status (why on loan? when is car due back?)
• Do a daily walk-about of your Dealership ensure it is clean and tidy and is inviting to your customers.  
• Handle customer complaints daily, follow-up and close them off.

Weekly:

• Meet with salesmen, sales managers and F & I managers together twice a week. Salesman to discuss individual targets and how many deals they are each on and how many deals they will have invoiced and delivered by Friday (mini-month-end).
• Weekly meeting with all managers: sales managers, F & I managers, parts managers, workshop manager and accountant. Discuss where we are in the month, were we need to get to, to reach budgets. Discuss any problems between department and how to resolve them.
• Go through trading accounts, have Accountant correct any errors you pick up. Do this weekly to prevent the month end drama.
• Two fleet visits a week by DP, Sales Manager and sales person.
• Ensure sales manager has two vehicles per salesman invoiced and delivered by the end of each week.
• Check expense schedules; ensure expenses are in line and in accordance with the budget.
• Sign off weekly stock takes. Sign off weekly perpetual parts stock take. Sign off weekly work in progress, once you have sat with workshop manager and got answers.
• Check weekly M & M report with used car manager.
• Check stock levels weekly.
• Ensure sales training is occuring weekly.
• Check sales manager D.O.C. weekly and check that it balances to trading account.
• Do weekly boots and bonnet inspections of all company demos.
• Check branches activities, phone-ins, walk-ins, demo’s valuations, sales, invoices pending.
• Check alarm system is working at least once a week.
• Have Receptionist check switchboard for deadlines twice a week.
• Ensure and check weekly that all security measures are in place to secure staff and dealership.

Monthly:

• Review trading account with Accountant. Ensure that we are in line with the budget and benchmarks.
• Review Warranty Age analysis with Accountant.
• Review and sign off Recon file with Accountant.
• Review and check all debtors with Accountant.
• Review final expense schedules; look for ways to cut expenses.
• Check vehicle and parts stock holding at month end.
• Complete Managers’ Commissions and sign off.
• Sign off all Sales Executives’ Commissions.
• Ensure all commission earners receive a copy of their commission sheets, once they have signed them off.
• Do monthly performance appraisals with each Manager.
• Month-end stock-take to be done with the Accountant and yourself.
• Monthly Managers’ meeting to discuss previous month’s results, department by department. Discuss any abuse of expenses.
• Carry out additional reasonable duties from time to time at the discretion of Management.
• Action Plan for the new month. Plan marketing activities and promotions.
• Maximise Company profitability through the sale of vehicles, associated products, parts and labour.
• Plan your weekly advertising with sales managers. Ensure receptionist and F & I manager are aware of what you are advertising.

Qualifications and Experience

• 5 - 8 years experience in a similar environment, of which 2 - 3 years at management level.
• A valid South African driver's licence. 

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Specific Role Responsibilities

• To provide a technical and diagnostic service within the service department.
• To utilize modern diagnostic equipment to maximum in effecting vehicle service and to interpret findings.
• To discuss service detail with customer as required.
• To accomplish servicing of electric equipment as required.

Qualifications and Experience

• Grade 12 – Maths and Physical Science
• N2 –Engineering Science, Technical Drawing, Maths, Motor Trade Theory
• Valid Drivers’ License

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Specific Role Responsibilities

• Implement and manage end-to-end processes.
• Define standard operating procedures (SOP's).
• Monitor and report on progress against operational plan and make adjustment where required.
• Resolve problems with the necessary discretion and guidelines.
• Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities.
• Contribute to the development of the appropriate strategy and set target within area of accountability.
• Manage operational risk and risk mitigation initiatives.
• Adhere to current legal compliance, e.g. FICA regulation, POPI Act and Consumer Protection Act (CPA) and others.
• Maintaining content on digital and social media platforms in accordance with OEM/Importer and organisational standards.
• Plan and organise sales outputs through assigning sales priorities and continuously reviewing and adapting targets and quality to achieve objectives and goals.
• Ensure vehicle stock is managed in accordance with company /OEM/ Importer policies.
• Educate customers on products and services, ensuring acquisition and retention of customers thereby improving sales, revenue and customer base.
• Establish and sustain business and OEM/Importer relationships.
• Initiate and structure sales deals to ensure maximum profits of vehicles sales are achieved.
• Plan and manage financial activities in line with approved policies, processes and procedures.
• Manage, monitor and report on budget variances and provide solutions.
• Maximise rebates and ensure payments from OEM/Importer.
• Ensure that the assets, resources and equipment are managed in a manner that enhances cost-effective utilisation.
• Plan, manage and monitor processes to ensure customer service excellence.
• Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business.
• Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for customer feedback and exceptional service delivery.
• Manage CRM processes and procedures

Qualifications and Experience

• Higher Certificates and/or Advanced National (Vocational) Certificates in Sales and Marketing, preferably;
• Over 5 years experience in the motor sales industry;
• 3 years supervisory experience with a proven track record of managing a floor of 20-30 units
• A valid South African driver's license.

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Specific Role Responsibilities

• To sell the maximum number of units obtaining the best profit available within the company pricing policy. ( As per set target monthly).
• To make sure that the customer are aware of all our back-end products and to support your F&I.
• To ensure that the highest level of customer satisfaction is met in order to ensure future repeat business.
• To accurately and correctly prepare your deal file prior to delivery with the necessary documentation. Responsible to follow up on all the reconditioning to your car and see to it that the orders are done and invoices are in the file and closed before invoicing. It will also be expected form you to take your own delivery vehicle to put fuel in and check vehicle readiness.
• All clients are to be introduced timeously to the business manager to apply for finance or site for cash deals.
• Your settlements will be handed in immediately after delivery, your registration documents will also be handed in immediately after delivery and you will contact your client the following day to ensure that he/she is satisfied.
• Assist with cleaning and Maintaining a clean Dealership.
• Complete all required Training and attend all training required.
• Adhere to all policies and procedures strictly regarding movement of vehicles.
• Adhere to all Company Security protocol’s to minimize risk to the Dealership.
• All clients received daily must be properly qualified.
• All leads received is to be recorded and the source thereof determined daily and reported to the Used Car Manager.
• All scheduled meetings must be attended on time.
• All Trade In’s have to be declared and may not be passed on anyone but your Sales Manager.
• Identify and apply known solutions to operational problems and escalate unresolved issues.
• Deliver on agreed performance targets according to set procedures and service level agreement.
• Report on transactional activities to provide timely information for decision making in area of accountability.
• Execute work in line with governance and compliance processes.
• Provide advice and support to customer and their requirements in order to achieve and maintain set customer service excellence standards.
• Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales.
• Negotiate price, finalize sales and follow-up with customers to ensure exceptional customer service.
• Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act.
• Process all leads of prospective customers and follow-up on possible sales.
• Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets.
• Manage the effective resolution of customer complaints; ensuring problems are addressed in a timely and accurate manner.
• Execute work activities effectively and efficiently in order to prevent financial losses

Qualifications and Experience

• Matric Certificate
• 3-5 years’ working experience in a similar environment.
• A valid South African driver’s licence

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Specific Role Responsibilities

• Prospect for sales and target the continuous acquisition of new customers
• Conduct vehicle sales by discovering customer needs and manage customer’s objectives
• Manage customer relationships by offering of test drives, evaluation of pre-owned vehicles
• Prepare and make follow-up calls and compile and send out offers
• Conduct efficient sales promotion activities by participating in sales events
• Negotiate with customers - carrying out customer demand/need-oriented sales conversations
• Finalize the sale
• Follow up with customers

Qualifications and Experience

• Matric
• Valid driver’s license
• Fully computer literate
• Previous Sales Experience

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Specific Role Responsibilities

Processes and governance

• Identify and apply known solutions to operational problems and escalate unresolved issues
• Deliver on agreed performance targets according to set procedures and service level agreement
• Report on transactional activities to provide timely information for decision making in area of accountability
• Execute work in line with governance and compliance processes
• Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
• Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
• Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
• Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
• Process all leads of prospective customers and follow-up on possible sales
• Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
• Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner

Finance

• Execute work activities effectively and efficiently in order to prevent financial losses

Client/Customer

• Deliver work activities adequately to satisfy internal and external customers
• Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery

Qualifications and Experience

• Matric certificate
• 3-5 years’ working experience in a similar environment.
• A valid South African driver’s licence