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  • Posted: Jan 5, 2023
    Deadline: Not specified
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    Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
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    Financial Manager

    Key Purpose

    The successful applicant will be responsible for the financial control aspects of a new partnership in Asia. You will report to the Divisional FM and form part of a team to improve and implement control frameworks, process enhancements, value-added reporting and perform the complete accounting function for the above-mentioned areas while collaborating with internal and external stakeholders.

    Areas of responsibility may include but not limited to

    • Month end activities and journals,
    • Owning the P&L for these areas (expense and revenue management, including trend and variance analysis)
    • Invoicing on SAP
    • Balance sheet recons
    • Budgets and forecasting
    • Working Capital Management
    • Compile month end reporting packs
    • Ensure governance and internal financial controls are followed
    • Assist with ongoing process enhancements, automations and value-add
    • Adhoc and routine stakeholder reporting, meetings and deliverables
    • Working with the auditors, group reporting and project/market team
    • Cost tracking and analysis (working with project team to ensure finance systems (WBS) and PM systems are aligned)
    • Tracking KPI’s
    • Partner with market leads to understand the business, goals, strategies, and the impact on the finances of VG.

    Personal Attributes and Skills

    • Action Orientated
    • Business Insight
    • Financial Acumen
    • Values Driven
    • Optimistic
    • Learns on the Fly
    • Resilient
    • Instils Trust
    • People Savvy
    • Drives Results
    • Problem Solver

    Education and Experience

    Education:

    Required:

    • Bachelor’s degree in accounting with BCom(Hons)
    • Completed articles at big 4 (preferable)
    • CA (SA), or CIMA (preferable) or strong experience in finance

    Knowledge:

    • Microsoft Office Suite
    • Financial acumen, accounting principles & practices, IFRS, US GAAP and financial control knowledge
    • SAP, SAGE, Power BI

    go to method of application »

    Actuarial Analyst - Discovery Life

    Key Purpose

    The primary element of this role is to provide support to the Conservation (Retentions) Strategy team by completing data extraction and analysis, which informs strategy development and implementation.

    Areas of responsibility may include but not limited to

    • Extract data and analyze to determine key trends in Distribution, product take-up, lapses, Vitality engagement and other areas
    •  Brainstorming and researching new and emerging fields to provide input for innovative solutions
    • Utilize technical product knowledge, including understanding of competitors, to identify business opportunities
    • Motivate and support Conservation (Retentions) related initiatives within different prioritization forums, drive implementation thereof in a timely and effective manner
    • Set up and check monitoring to determine effectiveness of strategy; to determine updates to current strategies and drive further strategies

    Education and Experience

    Essential:

    • Matric with Mathematics
    • Relevant Bachelor’s/Honours degree in Actuarial Science from an accredited institution
    • At least 6 or more exams passed
    • At least one year of working experience as an Actuarial Analyst in the Life Insurance industry

    Advantageous:

    • Qualified Actuary
    • At least 6 months of working experience as an Actuarial Analyst in the Financial Services Industry
    • One to two years’ post-qualification experience as an Actuary within the Life Insurance industry

    Technical Skills and Knowledge

    Essential:

    • Proficiency in MS Word, MS Excel and MS Outlook
    • Effective communications skills
    • Strong data analysis skills
    • Problem Solving skills

    Advantageous:

    • Knowledge of the Life Insurance market
    • Experience in coding, monitoring and reporting

    EMPLOYMENT EQUITY   
                                 
    The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

    go to method of application »

    Funeral Financial Adviser

    Key Purpose

    Marketing of the Discovery Funeral policies, through strategic opportunity identification and relationship building and to provide financial advice to existing and prospective clients.

    Areas of responsibility may include but not limited to

    • Attend all meetings, seminars, training, and launches offered by Discovery Life and/or the Discovery Group.
    • Identify and market appropriate funeral policies.
    • Provide financial advice relating to funeral products to existing and prospective clients.
    • Follow-up and follow-through to conclusion on all unpaid premiums to ensure business is retained.

    Personal Attributes and Skills

    • Strategic thinking
    • Persuading and influencing
    • Resilience and tenacity
    • Sales and target driven
    • Exceptional communication skills
    • Opportunity and solution orientated
    • Independent and highly adaptable to change

    Education and Experience

    • National Senior Certificate (Matric/Grade 12)
    • Minimum 2 years Funeral sales experience
    • Minimum 3 years within the Financial Services industry
    • Industry related NQF 5 - 120 credits (Advantageous)
    • RE accreditation (Advantageous)

    go to method of application »

    Financial Advisor

    Key Purpose of the role

    • Selling the Estate Preserver and collecting information for drafting of wills. Building relationships with Financial Advisors and identifying additional opportunities for the Financial Advisors. Offering superior client service and technical knowledge.
    • Areas of responsibility may include but not limited to
    • Gathering accurate information for the drafting of Wills Issuing of quotations
    • Ensuring all compliance is complied with
    • Liaising with internal departments on processing issues
    • Follow-up and tracking of business submitted
    • Developing and maintaining Advisor relationships
    • Communicating effectively with the Advisor and Identifying opportunities
    • Building relationships with internal departments to ensure superior service is offered to clients
    • Participating in proactive sales and marketing initiatives

    Personal Attributes and skills

    • Assertiveness
    • Self-confidence
    • Honest and ethical
    • Resilience
    • Perseverance
    • Able to manage stress and stressful situations
    • Results driven
    • Self -Disciplined
    • Able to influence and negotiate
    • Persuasiveness
    • Build strong relationships
    • Use own initiative
    • Decisiveness
    • Time Management
    • Ability to meet Deadlines timeously
    • Ability to report back with accurate and concise feedback
    • Ability to communicate effectively
    • Ability to understand the client’s needs effectively
    • Attention to detail

    Qualifications and Experience

    • Minimum: 2 years of sales experience

    NQF5 in Wealth Management

    RE5

    • Sound knowledge of the Insurance Industry (Advantageous)
    • Broker consulting experience in an insurance company or investment house (Advantageous)

    Knowledge of MS Office Suite

    Other

    • Own insured transport, cell phone and valid driver’s license
    • Willingness to undertake business travel across Gauteng
    • Ability to conduct meetings online (Zoom / Microsoft Teams)

    EMPLOYMENT EQUITY  

    The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

    go to method of application »

    Data Specialist

    Key Purpose

    VG’s primary focus is to help insurers and other organisations launch successful Vitality programmes. Once they do so, data begins to be generated that is new to the insurance organisation.  Vitality means that behavioural data is added to existing insurance data sets such as billing, claims and underwriting. Once Vitality is operational, data flows primarily from the IT platform that VG has put in place (or, in some cases that the organisations have provisioned for themselves) into their own organisational data store, in whatever form. The role of VG is to ensure that the data flow meets the needs of its partners, and that each partner is able to maximise the use of its expanded data assets. Data will flow to partners using a number of technical methods; VG is working to establish a unified data provisioning facility that works for all partners in a standardised way. This role involves the conceptualisation and implementation of various data-related activities that collectively facilitate VG partners’ consumption of behavioural data, as well as making that data available for internal VG use.

    Some Insights

    The role provides the appointee with the opportunity to work with data in both the practical and strategic sense. Data permeates all organisations, but, if unchecked, can easily spiral out of control. This role includes the coordination of various data-related activities across VG, solving for minimum duplication of work and maximum benefit for VG and its clients. Data management is something that can easily receive less attention than necessary, and this role is about elevating the role and achieving as much as possible within the constraints of a modest team size. A small data privisioning team already exists, and this role has been created to supplement existing activities.

    Areas of responsibility includes

    Data Provisioning for Markets

    • Work with new Partner Markets to help them achieve data preparedness ahead of and leading up to Vitality launch; collect and redirect any issues found into the appropriate technical teams; ensure that any fixes are properly understood, tested, and disseminated.
    • Work with existing Partner Markets to investigate, troubleshoot and remediate any data issues, either through standard extracts or other (warehouse) extracts.
    • Work with Partner Markets to understand their current data needs, including their existing data analytics roadmap, if any.
    • Access the central data repository using SQL / Power BI (or similar) to assist with preparation of ongoing (sometimes ad hoc) reporting requests. Feed back into technical and other teams if the data is insufficient to achieve the necessary results; ensure that the data sets are modified to cater for all possible requests.
    • Ensure that markets understand the requirements for two-way flow of data, and that these requirements are correctly implemented.

    Developing new Data Products

    • Work in a team structure with VG stakeholders to establish and document any and all internal BI requirements.
    • Develop a framework for the flow of Vitality and Insurance-related data back to VG that supports the data needs referenced above

    Reporting

    • Participate in working sessions with technical and data visualization teams to ensure that the gathered requirements for internal reporting are properly understood and developed according to specification and within reasonable time frames.
    • Perform User Acceptance Testing on the assets delivered

    VG Data Strategy

    • Establish/lead/participate in initiatives that develop new avenues for the use of data within the larger VG ecosystem. This may include coordination of activities with third parties
    • Help identify existing or potential data sets within the extended ecosystem of VG and its clients that enhance the existing data proposition

    Personal Attributes and Skills

    • Ability to synthesise information from multiple sources
    • Creative problem solving and development of solutions
    • Positive and optimistic
    • Organised & reliable
    • A broad understanding across various business functions such as product, systems, operations, marketing, finance, etc. would be advantageous.
    • Effective communication skills with internal and external clients
    • Ability to be flexible in order to work with international teams across potential barriers of language, culture and organisational style
    • Able to lead discussions/ workshops with senior and junior level staff
    • Able to work collaboratively with other disciplines on the same project, and to contribute to these, without undue disruption
    • Able to convert complex problems – using experience, skills, analysis, ideas, etc. – into clear documentation that communicates effectively and at the right level depending on the audience
    • Able to understand and participate in discussions regarding business strategy, systems and technology
    • Strong Microsoft Office (Excel and PowerPoint) skills
    • Strong SQL and Power BI (or similar) Skills

    Education and Experience

    Education:

    Any relevant degree or diploma qualification and/ or tertiary education would be advantageous.

    Experience:

    • 8 to 12 years of working experience
    • Data Analytics experience, including database design
    • Exposure to data strategy, familiarity with key trends in data analytics, data engineering and data strategy
    • International exposure, including with non-English speakers advantageous

    Knowledge:

    • Working knowledge of data analytics platforms in common use
    • Advanced data analytics
    • Data warehousing
    • Research

    EMPLOYMENT EQUITY   
                                 
    The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

    go to method of application »

    Business Analyst (Senior)

    Key Purpose

    The main responsibility of the Business Systems Analyst (BSA) is to infuse technological solutions to business-related problems to align IT development with business strategy, including client needs.

    This role, a Business Systems Analyst plays a major role in building exciting new solutions that increase Vitality members' engagement in our world-class wellness program. You will be an effective advocate of the market facing team in the systems development lifecycle and will interface with several teams, Actuaries, Product Specialists, development teams locally and abroad (different time zones), testing teams, executives and most importantly the client to implement initiatives that support and drive engagement in the Vitality wellness program. System Analyst (technical acumen) will be advantageous, a 70 / 30 split (70% technical – ability to engage with developers, architects, DBAs etc. on a technical layer and 30% business analysis acumen to engage with business, client and partners etc.).

    Areas of responsibility may include but not limited to:

    Interaction with People:

    • Lead requirements-gathering sessions and workshops, brainstorming sessions and status meetings with business stakeholders
    • Interact with technical team members such as solution architects, developers and system analysts
    • Work with the Experience Design and design team on requirements for new customer journeys, giving input on business requirements. 
    • Interface with offshore development teams in different time zones
    • Work with external partners regarding data integration efforts
    • Communicate relevant information regarding project impacts to business stakeholders
    • Provide mentorship regarding best practices for documentation, story structure, and analysis processes for other Analysts
    • Interact with business stakeholders at all levels of the organization

    Documentation:

    • Document business requirements in the form of BRDs, use cases, user stories and business rules
    • Create as-built specifications for consumption by business and operations stakeholders
    • Create educational and reference content for internal departments and functions
    • Create specifications for technical system functionality
    • Document business requirements for data integration purposes
    • Complete documentation for “Definition of Done” under the business analyst tasks

    Process:

    • Lead agile ceremonies as part of the SDLC
    • Produce estimates for proposed work to inform enhancement costs
    • Perform risk analysis on proposed development initiatives
    • Identify and drive process or other solutions to improve business results, product performance and client satisfaction
    • Employ critical thinking and problem-solving skills during analysis to inform creative solutions

    Technology:

    • Understand mobile interface and application technologies for iOS and Android
    • Understand data exchange formats (XML, CSV) and protocols (FTP, HTTP)
    • Understand browser-based technologies, e.g., HTML, HTML forms, CSS and JavaScript
    • Understand UML Process Design and data modelling techniques.

    Project knowledge:

    • Coordinate projects with project managers, stakeholders and technical resources
    • Understand project plans and milestones
    • Help identify dependencies on projects as part of project planning and delivery
    • Involved in project estimation processes and planning
    • Creative thinker who comes to the table with alternative solutions when first-ask options prove to be too costly or complex.

    Key skills and expectations:

    • On time delivery with rigorous attention to detail is a must
    • Manage multiple concurrent tasks and projects
    • Be optimistic, outgoing, confident, curious and self-driven
    • Gathers requirements from business on big and small projects
    • Drafts and gets peer buy-in for functional requirements specifications
    • Reviews unit testing pack
    • Facilitates UAT and JAD session for implementation and roll out.
    • Oversees and reviews post implementation testing, support and maintenance
    • Produce an accurate Business Requirements document with approval from all stakeholders
    • Accurately document functional requirements specifications clearly defining project objectives
    • If required, revert back to client or other stakeholders if technical issues require business decisions in order to proceed. Answer queries from the development team on business or functional aspects of the required solution.
    • Defends the client business requirements.
    • Identifies and design a set of test cases/scripts, test scenario's and test data sets to accompany the BRD.
    • Validates the BRD and Test Basket with the client and identified stakeholders and obtain sign-off.
    • Presentations and walk-through discussion. Obtain sign-off on documents
    • Perform project estimation for BA tasks
    • Make recommendations for requirements approaches
    • Present to senior stakeholders and team

    Education & Experience

    Work Experience

    • At least 5 years’ experience in a Business Analyst role
    • Minimum 3 years’ experience as a Business Systems Analyst
    • Sound experience in applying and implementing Business & System Analysis

    Education:

    • Matric
    • NQF Level 7: Relevant Bachelor’s Degree and BA Certification or BA Diploma or Advanced BA Qualification
    • API
    • Data modelling techniques
    • Visio
    • Business writing skills
    • Communication (Presentation and facilitation skills)
    • Process mapping
    • Stakeholder engagement
    • End User Acceptance Testing (BAV)
    • Technologies: Enterprise architect, SoapUI / REST, XML, JSON, SQL
    • Software architecture, facilitating requirements and design sessions, data modelling techniques, UML Process Design
    • Test Analyst skills (beneficial)
    • Processes: ITIL (Incident, Change, Release, Problem Management)
    • Other: Industry compliance standards and legislation (beneficial)

    EMPLOYMENT EQUITY   
                                 
    The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

    go to method of application »

    System Architect- Amplify Health

    What you will do?

    The System Architect should translate the project needs and customer requirements into a Software Architectural Specification that is aligned to the technical strategy, integrates to other systems and ensures optimal systems performance. Guides and reviews the source code development process with regards to alignment to the technical design. Monitors the systems performance and proactively finds ways to enhance efficiency and ensure stability. Conduct reviews and contribute to the development of the Standards.

    The role is based in Sandton, South Africa.

    The successful candidate will be required to perform but not limited to the following key outputs in respect of the Platform Solutions portfolio:

    Decision and Design Artefacts:

    • Create a high-level architectural design, logical design, high level mapping (data, process) and code design
    • Ensure that the technical design will integrate to required systems, that the design is technically feasible and aligned to the business and technical strategy
    • Create Software Architecture Specification
    • Assist in developing alternative solution proposals, and participate in the evaluation and selection process
    • Document the Decision Analysis & Resolution Report
    • Document and validate requirements that will be required to document the Release Notes and monitoring team's parameters
    • Define the test strategy to Test performance on new infrastructure after it has been commissioned
    • Advise the Development Manager (or relevant technology partner) of infrastructure requirements required to sustain/improve system performance
    • Complete the technology support request form if needed

    Review Report

    • Review Business Requirement Documents and System Requirement Documents
    • Prior to Go-Live, conduct informal reviews of source code and unit tests to evaluate efficiency, and adherence to standards
    • Conduct peer reviews of Architectural Specifications for adherence to standards, optimised design and architectural soundness

    Problem/Incident Root Cause Analysis Report

    • Participate in the investigation, diagnosis and solution development & testing related to logged incidents and Problems
    • Document to relevant findings in a Report

    SLA Compliance Report

    • Define a monitoring strategy for the application (ensuring that the correct parameters are exposed for monitoring), review Service Definition
    • Analyse monitoring results as obtained from Systems Monitoring Teams
    • Assure the availability (scalability, availability & security) as per defined systems performance expectations
    • Take proactive steps to ensure availability

    Source Code

    • Implement the Technical Specification using the relevant development language (Java, Magic)
    • Produce source code by applying the technical standards, and referencing the systems' exposed sub-processes
    • Update the reference documentation and update the scheduling tool with progress
    • Document logic and comments inside code
    • Document Database structure changes and rule changes
    • Produce or update the configuration files

    Guidelines, Standards and Coaching

    • Participate in different internal forums and lead work streams to improve methodology, internal processes, standards and guidelines
    • Conduct training and informal coaching with own team
    • Assist developers in understanding the architectural principles of the environment
    • Manage weekly team meetings to discuss overall Architecture

     What you need to be successful

    Work experience:

    • Minimum of 6 years’ experience in software development in Java
    • Minimum of 2 years’ experience in a team lead capacity
    • Must have relevant business experience or product/systems knowledge
    • Process knowledge of SDLC, Project Management, Systems architecture, ITIL processes, CMMI
    • Technical knowledge of Spring (Boot, Batch, Data, Testing, Messaging, Event)
    • Java 8 (preferred 11), Angular, HTML, UML, BPM, Modelling is essential
    • Strong knowledge of Database, SQL skill and Hibernate
    • Strong knowledge of DevOps, Agile methodology and Solution Architecture
    • Strong knowledge of CI/CD, maven/gradle building process
    • Experiences working with containers (Docker, Kubernetes)
    • Strong knowledge of enterprise integration technologies including messaging (JMS), events, webservices (REST, SOAP), streaming (Kafka)
    • Strong knowledge of Enterprise Integration Patterns
    • Knowledge of Workflow Engine (Camunda) and Rule Engine (Drools)
    • Knowledge of Data modelling techniques, UML process design, Usability design
    • Experience in open-source technologies (Atlassian Suite)
    • Exposure to MS Azure is advantageous

    Qualifications:

    • BSc Informatics/Computer Science or Mathematics
    • Project Management qualification is advantageous
    • Microsoft Azure certification is advantageous

    Technical and behavioural skills:

    • Great stakeholder management
    • Technical Architecture
    • Process and Data mapping
    • Entity diagram mapping
    • Project management
    • Innovative/Creative thinking
    • Logical and practical thinker
    • Communication (Written, Verbal and Listening)
    • Influential Leader
    • Proactive in identifying risks and problems
    • Facilitate IT workshops, planning and knowledge sessions
    • Be able maintain composure during high pressure situations
    • Understand how products translate into systems for use by clients
    • Systematic Thinker

    EMPLOYMENT EQUITY   

    The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

    go to method of application »

    Legal Advisor

    Key Purpose

    This position requires the successful candidate to manage legal disputes, regulatory complaints, and litigation, as well as providing legal assistance to Discovery Health. 

    Key Outputs

    The successful applicant will be responsible for but not limited to the following broad job functions:

    • Oversee legal advisor in drawing up the Heads of Arguments (HOA) for all Disputes.
    • Drawing up of all Section 48 hearings and Section 50 hearings at Council of Medical Schemes (CoMS)
    • Argue cases at CoMS for Section 48 Hearings as an admitted attorney and whenever possible for Section 50 Hearings.
    • Oversee the legal advisor in arguing cases before the Disputes Committee on behalf of DHMS at weekly Dispute Hearings.
    • Provide general legal advice internally for matters related to the Scheme rules and interpretation of the PMB legislation for which this position bears the legal responsibility.
    • Respond to legal letters of demand from members within strict deadlines as main legal respondent on behalf of DHMS and other Discovery Health administered schemes.
    • Manage the mediation process before a matter goes on appeal.
    • Own legal relationship, in terms of Disputes and CoMS complaints, with the Discovery Health Senior Executive and Discovery Health Medical Scheme.
    • Providing input and representation at relevant senior forums throughout the Discovery Health business.
    • Own legal responses to CoMS and maintain positive relationship with all relevant stakeholders.
    • Update the Benefit Compliance Review team and relevant business areas on CoMS and Dispute rulings as required.
    • Provide monthly and quarterly trending and status reports.
    • Track industry trends relating to the Appeal committee and to the Appeal Board decisions; assist with implementation of these decisions into Discovery Health.
    • Accurate record keeping in line with company requirements and standards.
    • Provide legal expertise for complex legal matters across multiple areas when necessary.
    • Develop strategic and operational plans to minimize risk within the area.
    • Assist in ensuring the company complies with legislation (Medical Schemes Act) to avoid statutory and/or regulatory consequences.
    • Act as the liaison and provide the relevant level of instruction to the external legal panel comprising attorneys and advocates.

    Competencies

    • Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
    • Priority Setting: Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
    • Planning: Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
    •  Managerial Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
    • Action-Oriented: Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
    • Organizational Agility: Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.
    • Interpersonal Savvy: Relates well to all kinds of people—up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

    Qualifications & Experience

    • Matric
    • LLB qualification
    • Admitted Attorney or Advocate
    • At least 1 year working experience in the medical scheme environment
    • At least 5 years Litigation experience
    • Knowledge of Managed Care Environment
    • Sound knowledge of relevant Legislation
    • Excellent written and verbal communication skills in English
    • Basic computer literacy in Microsoft Office applications (must be proficient in Excel)
    • Drafting of legal documents e.g. Heads of Argument, opinions, and legal letters

    The following requirements are Advantageous:

    • Knowledge of Discovery Health Medical Scheme and In-House products and protocols
    • At least two years’ experience in large law firm
    • Clinical /Medical knowledge

    EMPLOYMENT EQUITY   
                                 
    The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

    go to method of application »

    LMS Administrator

    Primary function of the role
    Key purpose
    The vacancy is for a Learner Management Administrator, who will be required to provide Learning management system (LMS) training and support to the Discovery Institute of Training and provide system to support to our clients.

    Key outputs

    • All work must be done accurately, comprehensively and to an acceptable quality.
    • Administer training records and courses in the LMS system
    • Manages community areas within the LMS including, but not limited to, functionality, appearance, training, and settings.
    • Load and maintain training interventions, pathways and deals with the routine and daily operation, use, and configuration of the LMS.
    • Create user logins as needed and assigns user permissions.
    • Create and maintain user structures including the creation of user groups and learning tools.
    • Manages course enrolment and progress tracking.
    • Troubleshooting for users relating to log in, and content accessibility.
    • Review and monitor system performance and raise risks where required.
    • Provide technical support, training, and customer service to all LMS users where required.
    • Manage the input of training data transfer to the LMS system.
    • Produce correspondence and documents to maintain records, spreadsheets, and databases
    • Provide relevant information to individuals and groups and to ensure that good standards are maintained in all communications.
    • Configuration and documentation of the LMS Reporting environment
    • Providing support to course designers with multimedia storage, course cloning, copying, backing, retrieving and setup processes within the LMS.
    • Providing users with advice and solutions on how to get the most from the LMS and solving any queries related thereto
    • Providing system users with positive feedback to their problems and striving to help system users become more confident using the system.
    • Work in conjunction with a team to resolve Incidents and/or Service Requests
    • Conduct LMS presentation sessions to various target audiences on the features, navigation, and user ability of the LMS.
    • Onboarding and reviewing of user profiles on the LMS
    • Ensuring all Standard operating procedure documents are adhered to, maintained and up to date.
    • Ongoing research on trends, technologies within your field.

    Competencies

    • Accountability
    • Tolerance for stress
    • Sense of urgency
    • Assertive and driven
    • Problem solving ability
    • Good interpersonal skills
    • Accuracy and attention to detail
    • Applying expertise and technology
    • Able to work independently
    • Internally motivated
    • Professionalism regarding time, costs, and deadlines
    • Good knowledge of current trends, technologies, and a strong ability to apply that expertise in your work
    • Intrinsic drive to want to learn more and grow within your field
    • Email and telephonic etiquette

    Qualifications, skills, and experience

    • Education/Qualification
    • Essential/Advantageous
    • Degree/Diploma
    • Essential
    • Excellent written and verbal communication skills

    Essential

    • 1 -2  years’ experience working with a LMS 

    Essential

    • Intermediate to advanced excel skills

    Essential

    EMPLOYMENT EQUITY   

    The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively

    Method of Application

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