Fresh Job Opportunities at Absa Group Limited (Absa)

Job Description

• Income Growth and Financial Targets: Ensure a deep understanding of client's working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.   
•  Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements.
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.  
• Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Description

• We will expect you to take ownership of the full end-to-end model development lifecycle (development, implementation and governance) of CIB regulatory credit capital models (PD, LGD and EAD), to meet relevant business as usual and project timelines. 
• You will be leading a team of modelling analysts and your role will include mentoring, performance management, recruitment, talent management and succession planning  
• You will be accountable for ensuring that all activities and duties are carried out in full compliance with regulatory requirements, risk management frameworks and internal policies and standards and understand and manage risks and risk events (incidents) relevant to the process. 
• You will also play an active role in providing directional expertise to enhance model building skills across the team, including transferring knowledge and experience to junior team members and peers, and keep up with industry trends to ensure increased capacity to build models. 
• Your ability to effectively manage stakeholders across different functions is key. 
• A successful candidate will be a South African Citizen that hold at least an honours degree in Statistics, Business Mathematics and Informatics (BMI) or Mathematical Statistics or a related field with a minimum of 6 years’ experience in statistical model development or validation in a Business Banking or Investment Banking environment with process and people management experience preferred. Proficiency in Base SAS or SAS Enterprise Guide, SAS data steps, SAS procedures, SAS SQL, SAS Macros in order to develop statistical models required. 

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

go to method of application »

Job Description

Role description: 

• Lead the development of CIB regulatory credit capital models (PD, LGD and EAD) and methodologies, ensuring they are effective in assessing credit risk and comply with regulatory and ABSA requirements. 
• Manage a team of model developers, providing leadership, coaching, and development opportunities to team members. 
• Collaborate with other teams, such as risk management, finance, and business units, to ensure that credit risk models are integrated into the broader risk management framework. 
• Work with external vendors and consultants, as necessary, to ensure that the institution has access to the latest modeling techniques and data sources. 
• Monitor the performance of credit risk models and adjust, as necessary, to ensure their effectiveness. 
• Provide guidance and advice to senior management on credit risk modeling issues. 
• Provide training to stakeholders on credit risk regulations and credit risk models. 
• Ensure models are compliant with validation, testing and governance processes. 
• Stay abreast of regulatory requirements and industry best practices related to credit risk modelling. 
• Ensure successful implementation of models by assisting the model implementation team with technical and implementation testing support. 

Qualifications and skills required: 

• Advanced degree (BSc Hons) in a quantitative field, such as mathematics, statistics, or mathematics in finance. 
• At least 10 years of experience in credit risk modeling, with a strong understanding of modeling techniques and methodologies. 
• Previous experience leading a team of model developers. 
• Knowledge of IRB regulatory requirements related to credit risk modeling, including Basel III/IV. 
• Strong analytical and problem-solving skills. 
• Excellent communication skills, with the ability to explain complex concepts to non-technical stakeholders. 
• Ability to work collaboratively with other teams and stakeholders. 
• Strong project management skills, with the ability to manage multiple projects simultaneously. 

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Technical Lead Developers required for a new BTB Support team in CIB Market Risk Technology. Build high-performing, scalable, enterprise-grade applications & build capability in others to do the same. This includes but is not limited to applying critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems (Front End, Back End and Integration) with high quality solutions & leading all phases of the development lifecycle to deliver.

Job Description

Key critical skills and experience required:

• Relevant B-Degree in Computer Science preferred but not essential if minimum requirements of experience & practical application is evident.
• ​Min 8 years of development experience in Python, C# 4.5 and up, .Net core, C++, MS SQL, XSLT
• Technical skills: Software Design and Development, Business Analysis, Quality Assurance, Release Management
• Financial Markets / Mathematical Finance experience
• Relevant Market Risk Product knowledge
• Ability to identify, solve problems and build solutions
• Excellent interpersonal, communication and stakeholder’s management skills
• Ability to perform in a challenging and dynamic environment

​Advantageous:

• Experience in Front Arena (or equivalent system) development / consulting projects
• Experience in: Front Arena AEF: ACM, AEL, ADFL, ASQL
• Investment Banking / Capital Markets IT domain experience
• Functional skills: In depth understanding of asset classes such as equity, Fixed Income, Credit, FX, their valuation models and product lifecycle, Financial Risk Management, Regulatory and risk reporting, trading and Position management.
• Knowledge of FA components such as PRIME, ADS, AMB, AMBA, ATS, AMWI, PACE, APS, AFG-AMB, SWIFT adapters, Adaptiv Docs etc.

Key Accountabilities:

• Contribute to and in some cases lead all phases of the development lifecycle including e.g. design process
• Determine operational feasibility of solutions by evaluating analysis, problem definition, business requirements, solution development and proposed solutions
• Develop high quality software / application design and architecture in a test driven & domain driven / cross domain environment
• Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Create & Maintain Sophisticated CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / Azure Devops or similar tools and deploy to multi-site environments – supporting and managing your applications all the way to production)
• Use & configure modern observability techniques to provide a deeper understanding of the application. To do this, leverage e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRelic and distributed tracing like Zipkin/Jaeger etc.
• Automate tasks through appropriate tools and scripting e.g. Docker, Ansible, Kubernetes
• Debug existing source code and polish feature sets.
• Work with guilds and other technical SME’s to improve and evolve technical products and services
• Apply unit testing frameworks and perform integration, validation and verification testing (apply knowledge of stubbing tools e.g. wiremock, hoverfly etc.)
• Apply version control and related concepts and techniques
• Align all application development & development process to Group Architecture, Security & Infrastructure guidelines
• Work with project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
• Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
• Stay ahead of the curve on emerging technologies and development practices e.g. scripting languages, containerization etc.
• Contribute to the design & evolution of Group Architecture, Infrastructure & associated technical standards for the organization

Why might you be interested in this role?

• Learn the domain of Corporate and Investment Banking
• Open international career opportunities by learning an industry-leading trading and risk platform
• Help to build and grow a high-performing development team
• Contribute to improving and modernising software development practices
• Work for one of South Africa's leading Banks and top employers of choice
• Earn highly competitive compensation and benefits
• Enjoy continuous growth and development with opportunities to move within the Bank
• Receive financial support for continued learning (courses, certifications, tertiary, etc.)

We have a culture that values:

• Ownership and autonomy
• Diversity and the unique contribution of individuals
• Teamwork and collaboration
• Continuous improvement
• Innovation
• Agile ways of work
• Experimenting without fear of failure

Education

• Bachelor's Degree: Information Technology

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Job Description

• The FX Product Lead is an IT professional responsible for detailed product and system analysis of Business requirements.  The Product Lead will directly face off to the FX Business within Absa CIB in relation to the FX Product and Operational Support and Enhancement.

Your goal will be to leverage Tech solutions to meet organizational needs.

Key Responsibilities:

• Understand the entire FX Trading infrastructure, establish relations with business stakeholders (FX Trading, FX Sales) and Tech teams across Markets and Digital areas, become the main point of contact for Tech support of FX IT systems and provide reporting to business about systems stability.
• Schedule and leading meetings to identify product issues, assist with the execution of the roadmap on a quarterly basis and assisting with iterative and daily traction, to achieve Business outcomes.
• Understand Business and Technology needs to meet the key deliverables of the organization.
• Perform detailed analysis of Business and Technical requirements and assist in the implementation of complex and resilient FX Trading platform solutions.
• Anticipate internal and external factors impacting the FX Business and implement plans to mitigate risks and capitalize opportunities.
• Collaborate with the Tech Development, Support, Business and Vendor teams deliver world class FX solutions in South Africa and the Rest of Africa
• Facilitate stakeholder engagement and hold workshops where necessary - within the Absa CIB IB Product team as well as external parties.
• Collaborate with Business to drive New Business Initiatives from concept through to delivery, including requisite approval processes and post implantation reviews (PIR)
• Ensure strong controls are in place end-to-end and adhered to, including activities related to client on-boarding, operational processes, legal, compliance and regulatory.
• Responsible for Customer Application Support - Engage L1 & L2 Support, internal & external application users, clients, and vendors on issues and drive incident resolution and ensure ongoing management and support of existing FX Services and product sets.
• Engage and communicate with stakeholders on a regular basis to assess and understand their business requirements.
• Partner with a broad range of stakeholders across the FX flow to define new product capabilities and operating modes then work with in house technology teams to deliver those products and expectations.
• Be comfortable with documenting new and existing requirements using online tooling (Confluence) and writing user stories (Azure)
• Work with the agile delivery team, technical leads, and product management team to build and implement world class technology solutions.

Minimum experience & qualifications

• Relevant B-Degree in Computer Science preferred but not essential if minimum requirements of experience and practical application that enables application support is evident
• 8+ years’ Technology experience
• Min 5 years’ business & systems analysis experience

​Advantageous

• Knowledge and experience with web applications
• Experience and knowledge of financial and FX products and solutions
• Min 3-5+ years’ experience in financial services or similar role
• Core competencies, knowledge, and experience
• Ability to work under pressure on complex solutions and under tight deadlines
• Creative and innovative thinker
• Independent and highly motivated self-starter
• Abreast with the latest Business Analysis practices and have a proven record on utilizing BA best practices as well as latest industry and technology trends
• Agile and willing to pivot where necessary based on business requirements and intended outcomes
• Have a data lead approach to decision making and solutioning
• Non-Negotiable: Experience/knowledge in forex, payments, banking, and regulatory environments
• Non-Negotiable: Interpersonal skills and developing relationships with team members, stakeholders, and customers
• Proven track record of managing a technical operations team as direct reports and Front Office Business as the primary stakeholders
• Proven track record of implementing successful products and systems in a demanding environment

Education

• Bachelor's Degree: Information Technology

go to method of application »

• To take full responsibility of selling Payment Acceptance solutions to potential merchants and drive acquisition of new to bank and new to segment Business Banking and Enterprise customers with a primary focus on acquiring new business as well as switching merchant acquiring relationships from competitor banks. Purpose of the role is to build and maintain professional relationships and drive sales via sales campaigns, leads and cold calling and achieve sales and turnover targets. Ensure the execution of the sales capability that delivers excellent customer service and relationship management for our merchants and internal business partners.

Job Description

• Accountability: Revenue and merchant growth through sales enablement ·
• Identify sales opportunities and offer solutions appropriate for the merchant’s needs, goal and objectives by using the tools which outlines the products merchants currently have and the propensity for new product take-up
• Adopt a commercial approach to appropriate cost to serve versus value generation.
• Achieve the agreed new business turnover, new business and other revenue targets as agreed.
• Achieve the agreed Merchant Service Fee targets by negotiating additional charges, pricing and any other applicable fees relevant to the product/solution sold to the merchant
• Complete new applications and ensure that process is finalised within the agreed service level turnaround times with a continuous follow up on progress of outcomes. This will also entail the communication of the decision outcome to the merchant.
• Implement an individual sales plan that is linked to the regional sales plan and overall Payment Acceptance strategy and business plan.
• Participate in the design and execution of the regional sales plan to ensure that targets are delivered on.
• Action all sales leads received from potential merchants as well as all internal business partners within the agreed service level agreements and turnaround times.
• Adhere to the laid down sales processes and procedures within the Payment Acceptance frameworks.
• Negotiate pricing, complete and sign new merchant agreements prior to implementation.
• Execute on the regional sales plans by ensuring an increase in the percentage of customers taking merchant acquiring solutions by conversion of qualified leads into sales by selling offers, which benefit the merchant as well as the organisation.
• Achieve sales (new business and existing growth) that will establish Payment Acceptance as a centre of excellence for Sales execution across the Commercial markets.
• Negotiate pricing and allocate rates within the allocated mandate and refer to the next mandate holder where outside of mandate with the appropriate business motivation.
• Relationship manages the engagement with merchants and relevant internal and external stakeholders in the relevant business units by attending meetings with internal business partners (Management Committee meetings, customer meetings, events, etc.)
• Align and implement sales initiatives with the Business Banking units with the aim of implementing a sales methodology that will lead to cross segment revenue and customer growth. Monitor effectiveness of regional sales campaigns to ensure delivery thereof and implement remedial improvements for future campaigns where required.
• Execute on the regional retention plans in alignment with STP objectives and Customer Experience strategy.
• Work closely with internal and external business partners to ensure that our sales execution delivers on best in class products, services and support. Accountability: Sales performance and execution
• Agree relevant sales plans, campaigns and targets with team manager as well as other internal sales units that will achieve the business plan objectives and STP.
• Monitor individual sales performance on a daily/weekly/monthly/quarterly and annual basis and provide feedback to direct manager on how to improve performance.
• Create and execute opportunities and prospects for new business by working through potential customer lists and find new innovative ways of selling other than the normal channels.
• Review national competitor information, market trends on a regular basis and propose solutions to direct manager to ensure that Payment Acceptance offers a competitive product or make a recommendation to introduce a better product or offer.
• Check that approved deals have been taken up to increase market penetration in new and existing business. Ascertain reasons for deals not taken up by liaising with the relevant internal business partner (Business Bank, Acquisitions, Enterprise, etc.).
• Understand the relevant product features and benefits to ensure that accurate information and solutions are shared with merchants and internal business partners.
• Analyse sales data (financials) and customer insights to enhance lead to sales generation and feedback responses to internal business partners to assist in adopting a sales methodology that is not silo focused
• Investigate customer and internal business partner requirements and implement a desired Payment Acceptance footprint that will ensure the achievement of revenue streams.
• Reporting on individual sales performance.
• Accountability: Relationship Management
• Reposition the Payment Acceptance regional stakeholder management in order to improve key relationships and change the acquisition methodology with internal business partners.
• Establish stakeholder needs and expectations in order to develop effective stakeholder engagement plans.
• Personally relationship manages the top merchants in the region (as allocated by the direct manager) and ensures that an effective and efficient relationship model is in place to retain merchants within the allocated portfolio.
• Update the direct manager as well as regional business partners on the sales performance and provide input where required.
• Internal and external customer meeting attendance where required.
• Engage with the RBB business partners with the aim of promoting the value proposition of Payment Acceptance. Accountability: Customer Experience Execution
• Execute on the business unit’s Customer Experience strategy and ensure that customer experience is a valuable differentiator within the value chain.
• Work closely with the direct manager to drive a focused customer experience agenda that will help the region achieve its’ sales and after sales support objectives.
• Ensure smooth and effective migration and on-boarding of new merchant relationships.
• Use the feedback of the internal and external customer experience measurements to drive change and improvement that will benefit the sales strategy of the region.
• Adhere to Customer Experience and service quality standards in line with Group Customer Experience strategy.
• Implement improvement initiatives that will ensure high quality standards and customer experience.
• Constantly keep abreast of the latest developments and trends with regard to customer expectations and service.
• Ensure that all allocated complaints have been resolved within the allocated time frames as per the Treating Customers Fairly (TCF) principles.
• Accept primary responsibility for merchant satisfaction through excellent service by ensuring that Payment Acceptance is the market leader in terms of turnaround times, pricing and value for money. Accountability: Administration
• Ensure that there is appropriate adherence to the laid down fleet car management policy and procedures (fleet statement checking, fleet calculations, provision of copies of log book, fuel expenses, toll expenses and any other applicable costs/expenses).
• Attach copies of the log book and corresponding call out sheets and call reports and document discrepancies in order to facilitate claims and track work in progress.
• Understand the content of the vehicle policy and adhere to all requirements stipulated in this policy in order to be able to submit correct travel claims.
• Understand the content of the demo card, fleet card and business card policies and adhere to all requirements stipulated in these policies. Accountability: Risk and Compliance Management
• Maximise sustainable risk by adjusted portfolio contribution.
• Work closely with the Risk and Control Assurance team and direct manager to determine appropriate RCA’s and adherence to RCA requirements.
• Review risk and controls that exist in the region and own the adherence to control assurance. Embed legislation affecting Sales and Sales procedures.
• Complete required compliance and other attestations and ensure that impacted team members complete their attestations and compliance tests.
• Complete attestations to testify to the adequacy of controls in the region on request.
• Role / Person Specification

Education and Experience Required 

• NQF level 6 qualification (Finance, Sales, Commerce) - preferred
• (3) years’ experience within a client facing role (commercial/or financial industry)
• (3) years proven track record in achievement of sales targets
• (3) years relationship management experience in a financial services industry preferred

Education

Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

• To take full responsibility of selling Payment Acceptance solutions to potential merchants and drive acquisition of new to bank and new to segment Business Banking and Enterprise customers with a primary focus on acquiring new business as well as switching merchant acquiring relationships from competitor banks. Purpose of the role is to build and maintain professional relationships and drive sales via sales campaigns, leads and cold calling and achieve sales and turnover targets. Ensure the execution of the sales capability that delivers excellent customer service and relationship management for our merchants and internal business partners.

Job Description

• Accountability: Revenue and merchant growth through sales enablement ·
• Identify sales opportunities and offer solutions appropriate for the merchant’s needs, goal and objectives by using the tools which outlines the products merchants currently have and the propensity for new product take-up
• Adopt a commercial approach to appropriate cost to serve versus value generation.
• Achieve the agreed new business turnover, new business and other revenue targets as agreed.
• Achieve the agreed Merchant Service Fee targets by negotiating additional charges, pricing and any other applicable fees relevant to the product/solution sold to the merchant
• Complete new applications and ensure that process is finalised within the agreed service level turnaround times with a continuous follow up on progress of outcomes. This will also entail the communication of the decision outcome to the merchant.
• Implement an individual sales plan that is linked to the regional sales plan and overall Payment Acceptance strategy and business plan.
• Participate in the design and execution of the regional sales plan to ensure that targets are delivered on.
• Action all sales leads received from potential merchants as well as all internal business partners within the agreed service level agreements and turnaround times.
• Adhere to the laid down sales processes and procedures within the Payment Acceptance frameworks.
• Negotiate pricing, complete and sign new merchant agreements prior to implementation.
• Execute on the regional sales plans by ensuring an increase in the percentage of customers taking merchant acquiring solutions by conversion of qualified leads into sales by selling offers, which benefit the merchant as well as the organisation.
• Achieve sales (new business and existing growth) that will establish Payment Acceptance as a centre of excellence for Sales execution across the Commercial markets.
• Negotiate pricing and allocate rates within the allocated mandate and refer to the next mandate holder where outside of mandate with the appropriate business motivation.
• Relationship manages the engagement with merchants and relevant internal and external stakeholders in the relevant business units by attending meetings with internal business partners (Management Committee meetings, customer meetings, events, etc.)
• Align and implement sales initiatives with the Business Banking units with the aim of implementing a sales methodology that will lead to cross segment revenue and customer growth. Monitor effectiveness of regional sales campaigns to ensure delivery thereof and implement remedial improvements for future campaigns where required.
• Execute on the regional retention plans in alignment with STP objectives and Customer Experience strategy.
• Work closely with internal and external business partners to ensure that our sales execution delivers on best in class products, services and support. Accountability: Sales performance and execution
• Agree relevant sales plans, campaigns and targets with team manager as well as other internal sales units that will achieve the business plan objectives and STP.
• Monitor individual sales performance on a daily/weekly/monthly/quarterly and annual basis and provide feedback to direct manager on how to improve performance.
• Create and execute opportunities and prospects for new business by working through potential customer lists and find new innovative ways of selling other than the normal channels.
• Review national competitor information, market trends on a regular basis and propose solutions to direct manager to ensure that Payment Acceptance offers a competitive product or make a recommendation to introduce a better product or offer.
• Check that approved deals have been taken up to increase market penetration in new and existing business. Ascertain reasons for deals not taken up by liaising with the relevant internal business partner (Business Bank, Acquisitions, Enterprise, etc.).
• Understand the relevant product features and benefits to ensure that accurate information and solutions are shared with merchants and internal business partners.
• Analyse sales data (financials) and customer insights to enhance lead to sales generation and feedback responses to internal business partners to assist in adopting a sales methodology that is not silo focused
• Investigate customer and internal business partner requirements and implement a desired Payment Acceptance footprint that will ensure the achievement of revenue streams.
• Reporting on individual sales performance.
• Accountability: Relationship Management
• Reposition the Payment Acceptance regional stakeholder management in order to improve key relationships and change the acquisition methodology with internal business partners.
• Establish stakeholder needs and expectations in order to develop effective stakeholder engagement plans.
• Personally relationship manages the top merchants in the region (as allocated by the direct manager) and ensures that an effective and efficient relationship model is in place to retain merchants within the allocated portfolio.
• Update the direct manager as well as regional business partners on the sales performance and provide input where required.
• Internal and external customer meeting attendance where required.
• Engage with the RBB business partners with the aim of promoting the value proposition of Payment Acceptance. Accountability: Customer Experience Execution
• Execute on the business unit’s Customer Experience strategy and ensure that customer experience is a valuable differentiator within the value chain.
• Work closely with the direct manager to drive a focused customer experience agenda that will help the region achieve its’ sales and after sales support objectives.
• Ensure smooth and effective migration and on-boarding of new merchant relationships.
• Use the feedback of the internal and external customer experience measurements to drive change and improvement that will benefit the sales strategy of the region.
• Adhere to Customer Experience and service quality standards in line with Group Customer Experience strategy.
• Implement improvement initiatives that will ensure high quality standards and customer experience.
• Constantly keep abreast of the latest developments and trends with regard to customer expectations and service.
• Ensure that all allocated complaints have been resolved within the allocated time frames as per the Treating Customers Fairly (TCF) principles.
• Accept primary responsibility for merchant satisfaction through excellent service by ensuring that Payment Acceptance is the market leader in terms of turnaround times, pricing and value for money. Accountability: Administration
• Ensure that there is appropriate adherence to the laid down fleet car management policy and procedures (fleet statement checking, fleet calculations, provision of copies of log book, fuel expenses, toll expenses and any other applicable costs/expenses).
• Attach copies of the log book and corresponding call out sheets and call reports and document discrepancies in order to facilitate claims and track work in progress.
• Understand the content of the vehicle policy and adhere to all requirements stipulated in this policy in order to be able to submit correct travel claims.
• Understand the content of the demo card, fleet card and business card policies and adhere to all requirements stipulated in these policies. Accountability: Risk and Compliance Management
• Maximise sustainable risk by adjusted portfolio contribution.
• Work closely with the Risk and Control Assurance team and direct manager to determine appropriate RCA’s and adherence to RCA requirements.
• Review risk and controls that exist in the region and own the adherence to control assurance. Embed legislation affecting Sales and Sales procedures.
• Complete required compliance and other attestations and ensure that impacted team members complete their attestations and compliance tests.
• Complete attestations to testify to the adequacy of controls in the region on request.
• Role / Person Specification

Education and Experience Required 

• NQF level 6 qualification (Finance, Sales, Commerce) - preferred
• (3) years’ experience within a client facing role (commercial/or financial industry)
• (3) years proven track record in achievement of sales targets
• (3) years relationship management experience in a financial services industry preferred

Education

Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

go to method of application »

Job Description

Key accountabilities Accountability: 

• To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff) Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure. 
• Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
• Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
• Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
• Follow all the steps in the designated client engagement process as specified by Absa Advisers.
• Provide regular feedback to the Regional Manager on actions taken to progress the lead to business. Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients
• Accountability: Meet sales and/or growth targets Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
• Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs. Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
• Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to get a comprehensive view of the client's financial needs.
• Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
• Generate and discuss a formal recommendation including product quote(s) for the client. On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
• Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
• Submit the proposal forms to the relevant product providers for processing. Ensure that the issued policy aligns to the recommended product.
• Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
• Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
• Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.
• Accountability: Manage own commission earnings •
• Capture the correct Policy Relevant Information (PRI) number on the Commission system.
• On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department.  Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
• Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.
• Accountability: Practice Management
• Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
• Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
• Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
• Participate performance development (PD) discussions as required by the Absa performance management standards.
• Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and) Liaise with  Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
• Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts). Remain fit and proper as required for FAIS flagged roles.
• Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
• Segment the client base according to profile, income potential and commission income.
• Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice
• Accountability: Personal Development 
• Attend all the required training to attain accreditation to market Absa approved products.
• Attend all the requisite internal training (i.e FAIS-related programs/courses).
• Attain the required FAIS credits in order to attain Fit and Proper status
• Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Description

Infrastructure Service Delivery Service Delivery Management

•  Be accountable for deeply understanding the IS & Business Strategies, associated plans and their integration
•  Translate this knowledge & understanding into insights and implications for IS Service delivery for the area you support
•  Work across IS & business delivery teams to identify, track and enable the delivery of infrastructure products & services (and related opportunities) aligned to the IS & Business strategy objectives & plans
•  Work with IS product and service teams to translate the demand plans into detailed resourcing & capacity plans
•  Coordinate the development of detailed project / programme plans and successfully manage these to implementation
•  Take accountability for and ensure the appropriate governance is in place for all plan implementation (run, change, strategy, service etc.)
•  Leverage leading practice delivery processes and tools for the effective management of service delivery across the business area
•  Set up, coordinate and lead all project / programme plan routines and processes
•  Proactively Identify service delivery risk and collaborate across the business and IS value chain to mitigate against these. This includes advising on and facilitating the solution design.
•  Provide IS product & service guidance & advisory to business in the delivery of business requirements. Identify and coordinate the right resources & processes to define and manage the implementation of products / services solutions
•  Based on a deep knowledge & understanding of the business, develop ideas & solutions to positively contribute to and influence & shape the IS / business product & service direction & main tech efforts
•  Strike a balance in solution design and delivery – ensuring successful integration and alignment between the business requirements and the transformational (sometimes unpopular) IS strategic direction. In other words, facilitate the tough conversations to ensure responsibilities & collaboration on solutions between business & IS happens for the optimal cost:value benefit of the organisation
•  Support the definition and implementation of SLA / OLA objectives, standards and targets & routinely monitor the performance of IS products and services for the business area you support
•  Collaborate on and communicate regular service health processes & routines (e.g. monthly, quarterly etc. reviews)
•  Analyse service health assessment data and identify insights and opportunities for the business & IS
•  Translate insights into effective MI, analytics & communications for distribution across stakeholder groups
•  Support the design of service improvement / enhancement & SLA updates and plans with business & IS teams
•  Work as part of embedded business / IS product and service teams to support event & incident resolution
•  Stay Ahead of the Curve on leading practice Infrastructure Products, Services and associated service delivery standards to drive a culture of continuous improvement across the technology teams
• Accountability: Finance, Risk & Governance
•  Track Infrastructure Service Costs and Service Cost impact to the business areas you support (where resilience, stability, availability issues come into play)
•  Ensure optimal cost to value of IT services to the supported business area using expertise in service planning and monitoring effectively
•  Regularly report on business & commercial impact of infrastructure service delivery within the business area (including opportunity costs)
•  Participate & positively contribute to various risk & governance forums
• Accountability: People
•  Coach & mentor IS peers and support teams for the successful implementation and delivery of IS Services across the business

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Job Description

• Customer Service: Respond efficiently, accurately and courteously to all customer service matters, complaints, requests | Support the development and maintenance of processes in Customer Services Centre: Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes | Monitor and control risk associated with the Customer: Ensure that all activities performed in providing Customer Services comply in all respects with Absa's risk and compliance policies and procedures as well as legal and regulatory requirements | Stakeholder Management: Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively | Self-development: Owning and being proactive about own training and development | : | : | :

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
   

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Job Summary

• To grow the Absa customer base through acquisition and increased customer profitability of the identified portfolio. Gain new customers and increase port folios of current customers through proactive attraction, cross selling, retention and contributing towards the achievement of the branch’s sales targets.

Job Description

• Financial Goals Business Risk Customer Satisfaction Colleague Support

Education

• Further Education and Training Certificate (FETC)

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Job Summary

• To provide strategic direction, day-to-day management and coordination of education and youth employability initiatives, focusing on preparing young people with the education, skills and experience needed to access earning opportunities.

Job Description

Key Accountabilities:

Leadership and Strategy: 

• Provide strategic leadership to ensure the implementation of the education and youth employability strategy.
• Understand local, continental and global trends and patterns on youth education and training to enable access to earning opportunities.  
• Analysis of policy related to Education and Employability, and implications for the Group.  
• Commission and manage purposeful and targeted research.
• Provide technical support and advice to Business, Functions and Clusters as required.
• Participate in relevant Leadership and Management forums to ensure effective organisational programme planning and coordination in support of the education and youth employability strategy.

Project Design and Management: 

• Conceptualise and design projects. 
• Review funding proposals for grant making.
• Project coordination and day-to-day management.
• Compile and track project budgets.
• Contract management - onboard project partners and ensure their compliance with project milestones and monitoring and evaluation requirements.
• Compile analytical project reports as per the agreed timelines.  
• Liaise with Finance, Legal, Risk to ensure compliance with regulatory requirements. 

Stakeholder Relations and Management:  

• Stakeholder identification and management, both internal (Business, Functions and Clusters across the Group) and external.
• Initiate and maintain relationships, partnerships and networks externally as appropriate.
• Establish relationships internally and develop a collaborative working relationship withing the ecosystem in respect of youth Education and Training.

Communication:

• Collaborate with marketing, internal communications and corporate communications to communicate the work of Citizenship internally and externally.

Qualifications:

Education, Social Sciences, Commerce or related field.

• Undergraduate degree.
• A post-graduate degree would be an added advantage.

Skills: 

• High order conceptual, analytical and problem-solving skills.
• Ability to design and manage medium to large and complex projects.
• Strong interpersonal skills.
• Understanding and application of basic research methodologies in respect to tracking and monitoring.     
• Ability to work individually with minimal support and in teams.
• Compilation and interpretation of project budgets.
• Excellent writing and presentation skills.
• Self-driven, ability to anticipate and work under pressure.   

Knowledge and Experience:

• At least 6 years of experience in Education, Social Investing, Development Sector or similar environment in Banking, Financial Services including Corporate Affairs or Public Sectors.

Education

• Bachelor`s Degrees and Advanced Diplomas: Marketing (Required)